Manage Doodly

How to cancel Doodly and get your refund in malaysia

What Doodly is and why you might want to cancel

Doodly is a whiteboard video creation tool that lets you build animated explainer videos, sales clips, and training content without needing professional animation skills. You work from a desktop application, then upload and manage your subscription through the Voomly billing platform, which handles all payments and customer support for Doodly users worldwide, including Malaysia.

The service operates on a monthly or annual subscription model with two main tiers: Standard and Enterprise. Both plans give you access to character images, prop libraries, royalty-free music, video templates, fonts, and scene templates. The difference is volume and features available to commercial users.

Many Malaysia users subscribe to Doodly expecting a straightforward cancellation process, only to discover that there is no Malaysia-based cancellation address, no local phone support, and no one-click cancel button on the main website. Instead, you must contact support via email or the Voomly help portal. This lack of transparency is exactly why Stopee exists - to guide you through confusing cancellation journeys like this one.

Common reasons you might cancel Doodly

You might cancel because the subscription no longer fits your workflow, you have moved to a competing tool like Powtoon or Animaker, your project is finished, or you simply did not use it enough to justify the monthly charge. Some users cancel after the 14-day free trial ends and they realise the learning curve is steeper than expected. Others cancel because they signed up for the 30-day money-back guarantee and want a full refund.

Pricing and what you are actually paying for

Doodly charges in USD, which converts to Malaysian Ringgit at the current exchange rate. Your credit card statement will show the MYR amount on the day of billing. The Standard plan costs USD 49.00 per month (approximately RM 231), while the Enterprise plan costs USD 79.00 per month (approximately RM 373). If you chose annual billing, you pay USD 490.00 or USD 790.00 upfront, which is significantly more painful to lose if a cancellation fails.

For your reference, here is what each plan includes:

If you are on annual billing, the stakes are much higher. A missed cancellation could lock you into another full year at USD 490 or USD 790, depending on your tier. This is why Stopee strongly recommends you take action now and confirm cancellation in writing.

Your consumer protection rights in malaysia

Malaysia's Consumer Protection Act 1999 gives you legal protection when you cancel a subscription, especially if the company makes cancellation deliberately difficult or refuses to process your request.

Under this law, you have the right to cancel a subscription contract, provided you do so within a reasonable timeframe before the next billing date. If Doodly or Voomly charges you again after you have submitted a cancellation request, you have grounds to dispute that charge with your credit card company as an unauthorised transaction.

Additionally, Doodly advertises a 30-day money-back guarantee. If you are within 30 days of your first purchase and want both cancellation and a full refund, you are legally entitled to request this. The guarantee is a consumer promise, and Stopee recommends you cite it explicitly in your cancellation email.

If the company refuses to cancel or refund after you have followed the official process, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP). This is your strongest leverage point, and most companies will process your cancellation immediately once you mention this authority.

Methods to cancel Doodly from malaysia

Doodly does not offer a one-click cancel button on its website, which is frustrating but common among SaaS platforms that use third-party billing. Your cancellation options are limited to three channels: the Voomly support ticket system, direct email, or escalation through the Voomly billing portal if you can access your account.

Option 1: cancel via voomly help center support ticket (most reliable)

This is the method Stopee recommends because it creates an automatic timestamp and support ticket number. You submit your request through the official channel, and you receive a confirmation email with a ticket reference. Here is how to do it:

1. Open your web browser and go to the Voomly Help Center request form at help.voomly.com/hc/en-us/requests/new
2. Sign in with your Doodly account email address and password
   • If you cannot remember your password, use the "Forgot password" link to reset it first
   • If you cannot access your email, contact Voomly support at [email protected] to verify your identity before proceeding
3. In the "Subject" field, type: "Please cancel my Doodly subscription"
4. In the "Description" field, paste the following template, filling in your details:
   • Full account email: [your email]
   • Plan type: [Standard or Enterprise]
   • Billing frequency: [Monthly or Annual]
   • Last charge date: [date from your invoice]
   • Last charge amount: [amount in MYR or USD]
   • Request: Please cancel my Doodly subscription effective immediately and confirm cancellation by email. I do not wish to be charged again.
   • If you are within 30 days: "I purchased this subscription within the last 30 days and wish to invoke the 30-day money-back guarantee. Please process a full refund in addition to cancellation."
5. Before you hit submit, take a screenshot of your completed form (this is your backup proof)
6. Click "Submit" and wait for a response within 24-48 hours
7. Once you receive a response email with your ticket number, reply to confirm you have received it and ask for written confirmation that your subscription is cancelled

Pro tip: Save the ticket number from your confirmation email and check your account again 7 days after cancellation to ensure you were not charged.

Option 2: cancel via direct email to Doodly support

If you prefer a direct email trail, you can email [email protected] with the same information. This method is slightly slower but gives you personal correspondence with Doodly staff.

1. Open your email client or Gmail
2. Compose a new email to [email protected]
3. Use the subject line: "Cancellation request for Doodly account [your email]"
4. Copy the same template you used in the help ticket above
5. Add this closing sentence: "Please confirm this cancellation by reply email, including the date it becomes effective and confirmation that no further charges will be applied."
6. Send the email and save a copy to a folder for your records
7. Mark your calendar to follow up if you do not hear back within 3 business days

Warning: Do not rely on email alone if your next billing date is fewer than 5 days away. Use the Voomly Help Center ticket system (Option 1) instead, as it has faster response times.

Option 3: cancel through the voomly billing portal (if you have account access)

If you can log into your Doodly or Voomly account, you may be able to view your billing portal and manage your subscription from there. Not all users have a self-service cancel button, but it is worth checking.

1. Go to the Doodly login page or your Voomly account dashboard
2. Sign in with your email and password
3. Look for "Billing," "Account," or "Subscription" settings
4. If you see a "Cancel subscription" or "Manage subscription" button, click it
5. Follow the on-screen prompts and confirm cancellation
6. Take a screenshot of the confirmation page and save any confirmation number
7. Forward this screenshot to [email protected] as backup evidence

Pro tip: Many users report that the Voomly billing portal is unclear or does not display a cancel option. If you cannot find it after 5 minutes, skip this option and use Option 1 (Help Center) instead.

Key steps to take before you submit your cancellation

Preparation is your best defence against failed cancellations and surprise charges.

Gather your account details and evidence

Before you contact Stopee, support, or file a dispute, collect the following information from your account and email:

1. Log into your Doodly account and navigate to account settings or billing
2. Take a screenshot of your current plan name (Standard or Enterprise), billing frequency (monthly or annual), and next billing date
3. Open your email inbox and find your most recent Doodly or Voomly invoice
4. Note down the amount charged, the charge date, and the transaction ID or reference number
5. Check your credit card or bank statement to verify the exact MYR amount and date
6. Export or save any project files you want to keep (Doodly allows exports, but verify this before cancelling)

Pro tip: Create a single document or folder with all these screenshots and details. Label each one with the date you captured it. If you need to dispute a charge later, this evidence will be invaluable.

Mark your cancellation deadline on your calendar

Calculate your next billing date and mark it in your calendar. Set a reminder for 2 days before that date to check that cancellation has been processed. If you do not see confirmation within 3 business days of submitting your request, send a follow-up email or support ticket.

What happens after you cancel Doodly

Cancellation is not instant, and understanding the timeline will prevent panic if your account does not disappear immediately.

Immediate access after cancellation

In most cases, you retain access to your Doodly account and projects until the end of your current billing period. If you cancel mid-month on a monthly plan, you keep access until the next billing date. This is fair because you have already paid for the month. If you cancel partway through an annual plan, you may lose immediate access, but you should receive a refund for the unused portion (this is where the 30-day money-back guarantee applies).

Timeline for confirmation

Expect to receive a cancellation confirmation email within 48 hours of submission through the Help Center, or within 5 business days if you email support directly. The confirmation should include the effective cancellation date and a statement that no further charges will be applied. If you do not receive confirmation within 5 business days, follow up immediately using the escalation process below.

Checking that cancellation worked

Seven days after you receive confirmation, log back into your account and check your billing details. Your plan should show as "Cancelled" or "Inactive," and your next billing date should be gone. If you still see an upcoming charge, contact support immediately with your confirmation email as proof that you already requested cancellation.

Pro tip: Set a phone reminder for exactly 7 days after cancellation to check this. Many failed cancellations go unnoticed because users do not follow up.

Refunds and the 30-day money-back guarantee

Doodly offers a 30-day money-back guarantee for new subscriptions. This is separate from cancellation and means you can request a full refund if you purchased the subscription within the last 30 days and you are not satisfied.

How to request a refund

Include this sentence in your cancellation request: "I am within the 30-day money-back guarantee period and request a full refund of my subscription fee." Include the date of your first charge and the amount. Stopee recommends mentioning this guarantee explicitly, as some support staff will not automatically offer it unless you ask.

Timeline for refunds

If approved, refunds typically appear in your bank account or credit card within 5 to 10 business days. The refund is processed back to your original payment method (your credit card). If you do not see the refund after 10 business days, contact your bank to confirm the refund was received on their end, as processing delays can occur.

Refunds for annual plans

If you paid for an annual plan and cancelled early (not within the 30-day guarantee), you may still be entitled to a pro-rata refund for the unused months under Malaysian consumer law. Request this explicitly: "Please process a pro-rata refund for the unused months of my annual subscription." Stopee has seen companies approve these requests when asked directly.

Common mistakes that delay or prevent cancellation

Cancellation failures are frustrating, and most are preventable if you know what to avoid.

Mistake 1: not documenting your request

Submitting a verbal cancellation request (if you somehow reach a live agent) or a vague email like "Hi, please cancel me" gives you no proof if something goes wrong. Always use the official support ticket system and include specific account details. Stopee has helped thousands of consumers cancel subscriptions that companies denied ever receiving, simply because they had email documentation.

Mistake 2: cancelling too close to your billing date

If your next billing date is tomorrow and you submit your cancellation request today, there is a high risk you will be charged before the cancellation is processed. Always cancel at least 3 to 5 days before your billing date. Check your account billing details to confirm your exact next billing date before you submit anything.

Mistake 3: assuming the account page will update automatically

After you submit a cancellation, your account page may not update immediately. Some pages show "Active" for several days even though cancellation is in progress. Do not assume the page is accurate. Trust your confirmation email instead, and wait for the official confirmation.

Mistake 4: only using email or only using the help ticket system

If you use only one channel and it fails silently, you have no backup. Stopee recommends using the Voomly Help Center ticket system (Option 1) as your primary method, then sending the same request by email to [email protected] as a secondary confirmation. This creates two paper trails and doubles your chance of success.

Mistake 5: not following up after 7 days

The biggest mistake is assuming cancellation worked just because you submitted the request. Verify it actually worked by logging back in after 7 days. If your account still shows an active subscription or an upcoming charge, contact support immediately with your original confirmation email.

Timeline and what to expect

Here is a realistic timeline from the moment you decide to cancel until you see no more charges:

If Doodly or voomly refuses to cancel or ignores you

Cancellation refusal is rare, but it happens. If support ignores your request or claims they cannot find your account, use this escalation process.

Step 1: document everything and send a formal cancellation notice

Compile all your evidence: your original cancellation request, the confirmation email (if you received one), your account screenshots, and your billing evidence. Send this as a single email to [email protected] with the subject line "Formal cancellation notice and demand for refund" and include this text:

"I submitted a cancellation request on [date] via [Help Center or email]. I have not received confirmation. I hereby formally request that you cancel my Doodly subscription effective immediately and process a refund for [amount] to my original payment method within 10 business days. If you do not respond or comply within 7 days, I will file a dispute with my credit card company and report this complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP)."

Send this email and keep a copy for your records.

Step 2: file a dispute with your credit card company

If Doodly or Voomly does not respond within 7 days of your formal notice, or if they refuse to cancel, you can dispute the charge directly with your bank. Call the customer service number on the back of your credit card and explain that you requested a cancellation, were ignored, and want to dispute the recurring charge. Most banks will reverse the charge immediately and investigate.

Step 3: report to KPDNKP

If the credit card dispute does not resolve the issue, file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Visit their website or call their hotline. Explain that the company refused to process your cancellation request in violation of the Consumer Protection Act 1999. KPDNKP has enforcement power and can compel the company to refund you.

Comparison of cancellation methods

Not all cancellation methods are equal. Here is how they compare:

Should you keep or cancel your Doodly subscription

Doodly is not right for everyone, and Stopee respects that. Here is a quick guide to help you decide whether cancellation is the right choice for you.

Keep your Doodly subscription if:

• You create whiteboard videos regularly and have earned back the subscription cost through client work or sales
• You use at least one video template or character library each month
• You prefer Doodly's interface and workflow over competing tools like Powtoon, Animaker, or Explaindio
• You are still in the 30-day trial or money-back guarantee period and want to give it more time
• Your clients specifically request Doodly-style animations

Cancel your Doodly subscription if:

• You have not created a single video since you subscribed
• You prefer another tool for your workflow
• The monthly fee (RM 231 or RM 373) is no longer justified by your usage
• You subscribed on impulse and realised the learning curve was steeper than expected
• You purchased an annual plan and want to try something else first
• You are concerned that recurring charges are not transparent or easy to cancel

How stopee can help you cancel Doodly

Cancelling a subscription should never be harder than buying it, yet Doodly makes it deliberately obscure by hiding the cancellation process behind the Voomly platform and requiring email support. Stopee exists to demystify this process.

If you follow the steps in this guide - starting with the Voomly Help Center ticket system, documenting everything, and following up after 7 days - your cancellation will almost certainly succeed. Stopee has helped thousands of consumers cancel subscriptions like Doodly by providing clear, step-by-step guidance and showing them exactly what to say and where to say it. You now have the knowledge to do the same.

Remember: your cancellation request is a legal instruction to stop charging you. You have consumer rights under Malaysian law, and companies must respect them. If Doodly or Voomly refuses, escalate to your bank or KPDNKP. Stopee is here to support you through every step of this process, and you deserve a cancellation that actually works.

Contact information for Doodly and voomly in malaysia

Doodly does not publish a Malaysia-specific address for cancellations. All support and billing is handled through Voomly, a US-based SaaS platform. Here is how to reach them:

There is no Malaysia phone number or Malaysian address for Doodly or Voomly. This is one reason why written email communication is so critical - it creates a paper trail that Malaysian authorities can reference if you need to escalate.

Stopee recognises that cancelling Doodly feels unnecessarily complicated, and that is why we have laid out every option and every step in this guide. You are not alone in this process, and your cancellation request is valid and enforceable under law. Use the Voomly Help Center, keep your documentation, and follow up after 7 days. Stopee has helped thousands of consumers cancel subscriptions just like this, and your cancellation will succeed too.