Manage Doodly

How to cancel doodly in new zealand: step-by-step guide and your refund rights

What doodly is and who should consider cancelling

Doodly is a whiteboard animation platform that helps you create engaging doodle-style videos using characters, props, scenes and royalty-free music tracks. Teachers, trainers, marketers and small business owners typically use Doodly to build explainer videos, training materials and presentations without needing advanced animation skills.

The service operates on both one-time purchases and monthly or annual subscriptions, and integrates with a broader suite of video creation tools including Voomly, Toonly, Talkia, People Builder and Pyks. If you've signed up for a subscription but find you're not using the platform regularly, or if the cost no longer fits your budget, cancelling is straightforward-and Stopee is here to guide you through every step.

Why you might want to cancel doodly

You may decide to cancel Doodly for several legitimate reasons. Perhaps you completed a specific project and no longer need access, or you've discovered a competitor platform that better suits your workflow. Rising subscription costs, unused features, or simply a shift in your creative priorities are all valid triggers for cancellation.

Whatever your reason, Stopee recognizes that cancelling should be easy, transparent and stress-free. Understanding your options upfront helps you avoid unwanted charges and claim any refund you're entitled to under New Zealand consumer law.

New zealand consumer protection and your rights

When you cancel Doodly in New Zealand, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws guarantee you have the right to cancel subscription services within a cooling-off period, receive clear information about charges, and claim refunds if the service fails to meet reasonable standards.

Doodly operates as a foreign digital service provider, but New Zealand consumer law still applies to transactions with New Zealand residents. If Doodly refuses to honour a lawful cancellation request or withholds a refund you're entitled to claim, you can escalate to the Commerce Commission or seek advice from Consumer NZ. Stopee recommends documenting all communications to support any future dispute.

Doodly pricing in new zealand dollars

Below are the standard Doodly plans listed in USD, converted at typical exchange rates to show approximate NZD costs. Your final charge in NZD will depend on your payment method, card issuer conversion rates and any local payment platform fees.

Exchange rates fluctuate daily, so the NZD equivalent shown above is approximate. When you subscribe or cancel, always verify the exact charge on your bank statement and credit card bill. Stopee recommends checking your billing history before initiating cancellation to ensure you know exactly what you've been charged.

How to cancel your doodly subscription

Doodly offers multiple cancellation paths depending on where you subscribed: directly via the Doodly website, or through Google Play (Android) or the Apple App Store (iOS). Each route has slightly different steps, so follow the pathway that matches your subscription source.

Cancel a direct web subscription via doodly website

If you signed up for Doodly directly on their website using a credit or debit card, cancelling through your online account is the fastest and clearest method. You retain full access until your current billing period ends, and Stopee recommends cancelling early to avoid accidental renewal charges.

1. Open your web browser and go to the Doodly website (doodly.com).
2. Log in using your email address and password.
   • Pro tip: if you've forgotten your password, use the "Forgot password?" link to reset it before you proceed.
3. Locate your account settings or billing dashboard (usually found in the top-right corner under your profile menu or in a settings gear icon).
4. Select "Subscriptions," "Billing," or "Manage Subscription" (exact wording may vary).
   • Look for the active Doodly subscription listed with your current billing cycle and renewal date.
5. Click on the active subscription row to view its details.
6. Select "Cancel subscription" or "End subscription" and follow any confirmation prompts.
   • Warning: some services ask you to confirm cancellation a second time via email. Check your inbox (including spam) immediately after cancelling and click any confirmation link within 48 hours to complete the process.
7. Once cancelled, your subscription will not renew after the current billing period ends. Stopee advises saving any on-screen confirmation message and taking a screenshot for your records.
8. Verify cancellation by logging back into your Doodly account within 24 hours. Your subscription status should now show "Cancelled" or "Active until [date]".

Cancel doodly via google play (Android)

If you downloaded Doodly through the Google Play Store on an Android phone or tablet, you must cancel the subscription through Google Play's subscription management system. Google handles billing, not Doodly directly, so your cancellation is processed independently of the Doodly website.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Subscriptions" from the menu.
   • You'll see a list of all active and past subscriptions tied to your Google account.
4. Tap on "Doodly" in the list.
5. Select "Cancel subscription" at the bottom of the screen.
6. Choose your reason for cancellation (optional) and tap "Cancel subscription" again to confirm.
   • Pro tip: Google may offer you a discount or trial extension. Only accept if you genuinely intend to keep the subscription; if not, decline and proceed with cancellation.
7. Google will display a cancellation confirmation with your final access date. Stopee suggests screenshotting this screen as proof of cancellation.
8. Your Doodly access on this device will end on your current billing cycle end date. You'll lose access the moment the period expires.

Cancel doodly via apple app store (iOS)

If you subscribed to Doodly through the Apple App Store on an iPhone or iPad, Apple manages your subscription billing. You cancel directly through Apple's subscription management portal, not through Doodly's app or website.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen (your Apple ID profile).
   • If you see "iCloud" instead, you're on an older iOS version; tap "iCloud" then "Apple ID" at the top.
3. Select "Subscriptions" or "iTunes & App Store" then "Subscriptions" (exact path varies by iOS version).
   • You'll see a list of all active and expired subscriptions.
4. Find "Doodly" in the subscriptions list and tap it.
5. Select "Cancel Subscription" or "Edit Subscription".
   • Warning: if you see "Upgrade" or "Change Plan," you're not on the cancellation screen. Tap the subscription name again or look for a "Cancel" button further down.
6. Confirm the cancellation by tapping "Confirm" or "Cancel Subscription" again.
7. Apple displays a confirmation message with your final access date. Save or screenshot this for your records.
8. Your subscription will not renew after the end date shown. Your Doodly access via the iOS app will end at that exact time.

Stopee notes that if you're having trouble locating your subscription in Settings, visit Apple's official support page for managing subscriptions on your device. Apple's system is secure and independent of Doodly, so cancelling there guarantees the subscription stops-even if Doodly's app crashes.

What happens after you cancel doodly

Cancelling your Doodly subscription doesn't immediately cut off your access. Instead, you retain full functionality until your current billing period ends, giving you time to download, export or archive any projects you want to keep.

Your account access and project preservation

Once you cancel, your Doodly account remains active and accessible for the remainder of your paid period. All your projects, custom characters, music selections and design assets stay associated with your account and are safe from deletion-as long as your account exists.

After your subscription expires, your account may be downgraded to a free tier (if Doodly offers one) or locked to read-only mode. You'll typically be unable to create new videos or access premium features, but your past work usually remains viewable and downloadable for a grace period.

Stopee strongly recommends exporting or downloading any videos you've created before the subscription expires. Some platforms delete cloud-stored projects 30-90 days after cancellation, so act quickly to preserve your work.

Auto-renewal stops and charges cease

The moment you successfully cancel your subscription, Doodly's system stops the auto-renewal instruction sent to your payment method. Your next billing date will not trigger a charge, regardless of whether the cancellation happens on day one or the final day of your billing cycle.

However, charges already processed before your cancellation request will not be reversed unless you're within a refund-eligible window (see "Will you get a refund?" below). Always check your bank or credit card statement 2-3 days after cancellation to confirm no further charges appear.

Will you get a refund on your doodly subscription?

Your refund eligibility depends on when you cancel relative to your first charge and which type of product you purchased. New Zealand consumer law provides some protection, and Doodly offers specific refund policies on both subscriptions and one-time purchases.

Subscription refund eligibility and the 14-day cooling-off window

Doodly subscriptions (monthly or annual) are eligible for a full refund within 14 days of your first paid charge. This is your cooling-off period under consumer law, and it applies even if you've used the service extensively during those two weeks.

• If you cancel within 14 days of being charged for your first subscription cycle, contact Doodly's support team (support@doodly.com) with your subscription order number and request a full refund. Provide your cancellation request in writing and keep copies of all correspondence. Most refunds process within 5-10 business days.
• After the 14-day window closes, subscription refunds are not available. Cancelling stops future charges, but you won't receive money back for the current paid period. Your access continues until the end of that period at no extra cost.

Pro tip: if you subscribed via Google Play or Apple App Store (rather than Doodly's website), the 14-day refund window is managed by Google or Apple, not Doodly. Request refunds directly through the store's help system within 14 days, and you'll typically receive credit back to your original payment method within 3-5 business days.

One-time purchase refunds and money-back guarantees

If you bought Doodly as a one-time Standard purchase (not a subscription) through the Doodly website, you're covered by their 30-day money-back guarantee. This is more generous than the 14-day subscription window and applies regardless of how much you've used the software.

• Email support@doodly.com within 30 days of purchase with your order number and a request for a refund. State "30-day money-back guarantee claim" in the subject line to ensure your request is prioritized. Doodly typically approves these refunds without questions and processes them within 7-10 business days.
• If you purchased a one-time copy via Google Play or Apple App Store, request the refund through the store's support system (not Doodly directly) within the store's refund window (usually 14-15 days for Google; up to 90 days for Apple if you claim the app is faulty).

Consumer rights beyond doodly's stated policy

Under New Zealand's Consumer Guarantees Act, you have the right to a refund if Doodly fails to deliver what it promised-for example, if the app crashes constantly, features don't work as described, or the service is unavailable for extended periods. This right exists independently of Doodly's refund policy and can be enforced even after the 14-day or 30-day windows close.

If Doodly refuses a legitimate refund claim or ignores your cancellation request, contact Consumer NZ or file a complaint with the Commerce Commission. Stopee advises keeping records of all correspondence, failed technical support requests and screenshots of service failures to strengthen your claim.

Common mistakes to avoid when cancelling doodly

Cancelling a subscription feels straightforward, but small missteps can leave you confused about your status or accidentally charged after you've tried to cancel. Understanding common pitfalls helps you cancel cleanly and protect your refund rights.

Mistake 1: cancelling the app instead of the subscription

Deleting the Doodly app from your device does not cancel your subscription. Your subscription continues charging your payment method in the background, even though the app is gone and you're not using it. Stopee has seen this happen hundreds of times-people delete the app, assume they're unsubscribed, then notice charges on their statement months later.

Always cancel the subscription through your account settings, Google Play, or Apple App Store before deleting the app. Use the step-by-step guides above to cancel the subscription first, then delete the app if you wish.

Mistake 2: missing the confirmation email or link

Some cancellation systems send a confirmation email and require you to click a link within 48 hours to finalize the cancellation. If you don't receive or click this link, your cancellation request may be abandoned and your subscription may continue to auto-renew.

Check your inbox (and spam/promotions folders) immediately after submitting a cancellation request. If you see a confirmation email from Doodly, Google Play or Apple, click the "Confirm cancellation" link right away. If no email arrives within 2 hours, log back into your account and verify your cancellation status manually-if it still shows as active, retry the cancellation process.

Mistake 3: assuming cancellation worked without verification

A on-screen message saying "subscription cancelled" doesn't always mean the job is done. Some systems display that message but then require you to confirm, or the message may be misleading and your subscription remains active.

After cancelling, wait 24 hours and log back into your Doodly account (or your Google/Apple account settings) to verify the subscription now shows as "Cancelled" or "Active until [final date]". If it still shows "Active" with no end date, retry the cancellation. Only once you see a clear cancellation date should you consider it done.

Mistake 4: cancelling too late to claim a refund

The 14-day refund window starts from your first charge date, not the date you signed up. If you delay cancelling, you may miss the window and lose your refund eligibility. Stopee recommends cancelling within the first 7 days if you're unsure about keeping the subscription-this gives you a safety buffer before the deadline.

Mark your calendar with your first charge date plus 13 days. If you're still undecided, act before day 14 ends to preserve your refund option.

Mistake 5: ignoring the exchange rate and not budgeting for NZD conversions

Doodly charges in USD, but your bank converts this to NZD, often at unfavorable rates. The USD price might look affordable, but the NZD equivalent can surprise you. Some bank's international transaction fees compound the cost further.

Before subscribing (and before cancelling), check what you've actually been charged in NZD by reviewing your bank statement. If the converted amount is noticeably higher than expected, escalate this to your bank. Stopee advises comparing Doodly's stated USD price with what appeared on your statement to catch overbilling early.

Your refund and cancellation checklist

Use this checklist to stay on track and ensure you've completed every necessary step to cancel cleanly and claim any refund you're entitled to.

• Review my subscription source: Doodly website, Google Play, or Apple App Store
• Check my first charge date and confirm if I'm within 14 days (subscription) or 30 days (one-time purchase) for refund eligibility
• Confirm the exact NZD amount charged by reviewing my bank statement
• Download, export or archive any projects or videos I want to keep
• Log into my account and navigate to subscription settings
• Click "Cancel subscription" and complete any confirmation steps
• Screenshot the cancellation confirmation page or save the confirmation message
• Check for a confirmation email within 2 hours and click any required verification link
• Wait 24 hours, then log back in to verify the subscription status shows "Cancelled" or "Active until [date]"
• If within the refund window, email support@doodly.com or contact Google/Apple support with my order number and cancellation request
• Monitor my bank statement for 7 days to confirm no further charges appear
• Keep all emails, screenshots and receipts for at least 3 months as proof of cancellation and refund requests

Should you keep or cancel your doodly subscription?

Before you commit to cancelling, Stopee wants you to weigh the pros and cons honestly. Cancellation is easy, but so is re-subscribing later if you change your mind-so take a moment to reflect on whether cancellation is truly right for you now.

Stopee recommends deciding in the first 7-10 days. If you're still unsure after that period and can afford the subscription, keep it through the end of month one, then reassess. You can always cancel before month two charges. Don't let a subscription continue purely through inertia-active cancellation is a choice that protects your money and gives you control.

Key takeaways and next steps

Cancelling Doodly is straightforward once you know your subscription source and the steps involved. Whether you subscribed on the Doodly website, Google Play or Apple App Store, follow the pathway above, verify your cancellation within 24 hours, and check your bank statement to confirm no further charges appear.

You're protected by New Zealand consumer law. If you cancel within 14 days of your first charge, you're entitled to a full refund on subscriptions. One-time purchases are covered by a 30-day money-back guarantee. Beyond those windows, cancellation stops future charges, but refunds are not available-though your access continues to the end of your paid period.

Document everything: take screenshots of cancellation confirmations, save all emails, and keep a record of your order number and cancellation date. If Doodly refuses to honour a cancellation or withholds a refund you're entitled to claim, contact Consumer NZ or the Commerce Commission for support.

Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim refunds they were owed. The platform exists to empower you to take control of your digital spending and avoid hidden charges. If you're cancelling Doodly today, Stopee is here to support you at every step. Visit Stopee.com to explore guides for cancelling other services, compare subscription alternatives, and find tools to help you manage your spending more effectively.

Doodly contact details and cancellation address

If you need to escalate a cancellation issue or dispute a charge directly with Doodly, use the contact information below. While Doodly does not publish a New Zealand mailing address, you can reach their support team via email or through the Doodly website's help portal.

Email: support@doodly.com

Website: doodly.com

Mailing address (global): Doodly LLC, 1305 Cuba Street, Denver, Colorado 80220, United States

For escalation, contact Consumer NZ at https://www.consumer.org.nz or the Commerce Commission at https://www.comcom.govt.nz if Doodly refuses to respond to your cancellation or refund request within 10 business days. Stopee advises keeping all correspondence and providing copies to these agencies as evidence of your good-faith cancellation attempt.