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How to cancel TotalAV in the UAE and keep your money safe

What is TotalAV and why you might want to cancel

TotalAV is a subscription-based security suite that combines antivirus protection, system cleanup tools, VPN access, and password management across Windows, macOS, iOS and Android devices. You get malware detection, performance optimisation, and privacy features like ad blocking and a secure VPN connection.

If you've decided TotalAV isn't right for you-or you've found better protection elsewhere-you have multiple ways to cancel. At Stopee, we understand that cancelling should be simple, not buried in hidden menus or complicated processes. This guide walks you through every cancellation method available to you in the UAE, your refund rights, and the mistakes to avoid so you don't lose money.

When cancellation makes sense

You might cancel TotalAV because you've switched to a different antivirus provider, you no longer need the service, or the auto-renewal charged you unexpectedly. Whatever your reason, cancelling within the refund window is crucial. TotalAV offers refund periods based on your plan length, and knowing these deadlines will protect your wallet.

Your consumer rights under UAE law

As a consumer in the UAE, you are protected by the UAE Consumer Protection Law (Federal Law No. 24 of 2006), which gives you the right to cancel subscription services and request refunds under specific conditions.

What the law protects you

UAE consumer law entitles you to a refund if you cancel within the statutory cooling-off period, typically 14 days from purchase. For longer-term subscriptions (annual or bi-annual plans), TotalAV offers its own 30-day refund window, which exceeds legal minimums. This means you have stronger rights than the basic law provides.

If TotalAV refuses to honour a refund you're entitled to, you can escalate to the UAE Ministry of Economy-Consumer Protection Sector or file a complaint with your local consumer authority. Stopee recommends documenting everything: your purchase receipt, cancellation confirmation, and any correspondence with TotalAV support.

Key protections for app store purchases

If you subscribed via Apple App Store or Google Play, Apple and Google-not TotalAV-control your refund. Both platforms offer 14 to 15-day refund windows for most subscriptions. You must request the refund directly from the store, not from TotalAV.

How to cancel TotalAV (step-by-step by platform)

Your cancellation method depends on where you bought TotalAV. Below, you'll find exact steps for each platform, from the fastest online method to phone support if you need help.

Cancel TotalAV via the web (direct purchase)

Cancelling through your TotalAV account online is the fastest and most secure way to stop auto-renewal. Your subscription remains active until the current billing period ends-you don't lose access immediately.

1. Visit totalav.com and log into your account using your email and password.
   • If you've forgotten your password, click "Forgot password" and reset it via email.
2. Navigate to My Subscriptions or My Services (exact label depends on your account dashboard layout).
   • Look for a section labelled "Active Subscriptions" or "Current Plans".
3. Find your TotalAV subscription and click Cancel Subscription or Disable Auto-Renewal.
   • Do not click "Delete Account"-that's a different action and may prevent refund processing.
4. Review the cancellation summary, which will confirm your service end date and any remaining balance.
   • Screenshot this confirmation for your records.
5. Click Confirm Cancellation to finalise the request.
   • You'll receive a confirmation email within minutes.
6. If you're within the refund window, submit your refund request immediately (see refund section below).
   • Pro tip: Do not wait-the refund clock starts from your purchase or renewal date, not from cancellation.

Warning: Simply cancelling auto-renewal does not automatically trigger a refund. You must separately request a refund if you want your money back. Stopee recommends doing both actions in quick succession to avoid missing the refund deadline.

Cancel TotalAV via apple app store (iOS)

If you subscribed to TotalAV through the Apple App Store on your iPhone or iPad, Apple handles both the cancellation and any refund. TotalAV cannot process App Store cancellations directly.

1. Open Settings on your iPhone or iPad.
   • Swipe up from the bottom of the screen, or tap the Settings icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select Subscriptions from the menu options.
   • This displays all active and expired subscriptions linked to your Apple account.
4. Locate TotalAV in the list and tap it.
   • If you see multiple TotalAV entries, tap the one marked as "Active".
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm" to proceed.
6. You'll see a confirmation message with your service end date.
   • Screenshot this date for your records.
7. To request a refund, open the Apple App Store app, tap your profile picture in the top right, select Purchases, find TotalAV, and tap Report a Problem.
   • Apple will review your refund request within 48 hours.

Pro tip: Apple's standard refund window is 14 to 15 days from purchase. If you're outside this window, your refund request will likely be declined, but you can appeal if you have a valid reason (e.g., accidental purchase or billing error).

Cancel TotalAV via google play (Android)

Like Apple, Google Play controls subscription cancellations and refunds for Android users. TotalAV cannot process Google Play cancellations, so you must go directly to the Play Store.

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner, or swipe from the left edge.
2. Navigate to Payments & subscriptions.
   • You'll see options for "Payments", "Subscriptions", and "Purchase history".
3. Tap Subscriptions to view all active subscriptions.
   • Scroll through the list to locate TotalAV.
4. Select TotalAV from the list.
   • If you have multiple TotalAV plans, tap the one you want to cancel.
5. Tap Cancel subscription at the bottom of the screen.
   • Google Play will show your service end date.
6. Confirm the cancellation by tapping Yes, cancel.
   • You'll receive a confirmation email from Google Play.
7. For a refund, return to the Play Store, tap your profile, select Payments and subscriptions, then Subscriptions, find TotalAV, and look for a Refund option if available.
   • Google's refund window is typically 48 hours to 15 days depending on when the charge occurred.

Warning: Google Play's refund window is shorter than TotalAV's own policy. If you subscribed via Google Play and want the full benefit of TotalAV's 30-day refund window, contact TotalAV support directly and explain that you subscribed through Google Play-they may escalate your refund request.

Cancel TotalAV by phone

If you prefer speaking to someone directly, you can call TotalAV customer support. This method is slower than online cancellation but useful if you encounter technical issues or need help understanding your refund eligibility.

1. Visit the TotalAV Help Centre and locate the phone support number for the UAE region.
   • Phone numbers vary by country; confirm you're using the correct UAE contact number.
2. Call during business hours (typically 9 AM to 6 PM GMT+4) and have your account email and subscription details ready.
   • This speeds up the verification process.
3. Clearly state that you want to cancel your subscription and ask the agent to confirm the cancellation in writing via email.
   • This creates a paper trail if a dispute arises.
4. Ask whether you're eligible for a refund and request the agent to submit a refund request on your behalf if you qualify.
   • Do not rely on verbal assurances; insist on email confirmation.
5. Once the call ends, wait for a confirmation email and screenshot it.
   • Pro tip: If the email doesn't arrive within 2 hours, follow up via email or chat.

Cancel TotalAV by email

Email is a documented method to request cancellation. While slower than the online portal, it creates a permanent record of your request.

1. Visit help.totalav.com and navigate to the contact page or help section.
   • Look for an email address labelled "Support", "Billing", or "Cancellations".
2. Draft a clear email with the subject line: "Subscription Cancellation Request - [Your Account Email]".
   • Include your full name, account email, subscription start date, and the date you want the cancellation effective.
3. Write: "I request immediate cancellation of my TotalAV subscription. Please confirm cancellation and advise on refund eligibility. I am within [X days] of my purchase/renewal date."
   • Replace [X days] with your actual timeframe-this signals you're aware of the refund window.
4. Send the email and request a read receipt or reply confirmation.
   • Save the sent email in a dedicated folder for records.
5. Expect a response within 24 to 48 hours. If you don't hear back, follow up once, and if still unresolved, escalate to Stopee or a consumer authority.
   • Pro tip: Mention the UAE Consumer Protection Law in your follow-up if TotalAV is unresponsive-companies take this seriously.

Understanding TotalAV pricing and refund windows

Your refund eligibility depends on your plan type and how long ago you purchased. Below is a clear breakdown of TotalAV's refund policy and approximate pricing in AED for UAE customers.

Refund policy by plan type

TotalAV plan pricing (approximate AED)

Exact pricing fluctuates and may vary based on promotions, currency exchange rates, and local VAT. Below are typical plan prices in AED for reference only. Always verify current pricing on totalav.com before purchase.

Pro tip: Annual plans offer much better value and longer refund windows. If you're unsure about TotalAV, buy the annual plan-you have 30 days to decide, compared to just 14 days for monthly plans.

What happens after you cancel

Cancellation doesn't end everything at once. Understanding what stays active and what disappears helps you avoid surprises.

Your access and service timeline

When you cancel, TotalAV disables auto-renewal but keeps your subscription active until the current billing period expires. If you subscribed to an annual plan and cancel mid-year, you keep full access and protection until the annual renewal date arrives-you simply won't be charged again.

You retain 100% of TotalAV's features during the remaining service period: antivirus scanning, VPN access, password manager, and system cleanup tools all remain enabled. Once your paid period ends, the software stays installed on your device, but premium features lock unless you reactivate a subscription.

Your account and data

Cancelling your subscription does not delete your TotalAV account. Your email, saved settings, VPN preferences, and password manager vault remain stored on TotalAV's servers indefinitely unless you request account deletion.

If you want your account and all associated data completely removed, contact TotalAV support and request account closure. This is a separate action from subscription cancellation. Stopee advises requesting account deletion only after your refund window has fully closed, to avoid any complications with refund processing.

How to request a refund from TotalAV

Cancelling and requesting a refund are two separate steps. You must do both to recover your money. Here's the exact process.

Refund request for web purchases

1. Confirm you're within the refund window (14 days for monthly/quarterly, 30 days for annual/bi-annual plans).
   • Count days from your initial purchase date or your most recent renewal date-whichever is more recent.
2. Log into your TotalAV account and navigate to your billing history or invoices.
   • Screenshot your purchase date for proof.
3. Visit the TotalAV Help Centre and search for "refund" or "billing".
   • Locate the refund request form or support contact page.
4. Submit a refund request via the official form or email billing@totalav.com (confirm the correct address on the help centre).
   • Include: your account email, subscription plan name, purchase date, and the reason for the refund request.
5. Write: "I purchased a TotalAV subscription on [date] for AED [amount]. I request a full refund as I am within the 30-day (or 14-day) refund period. Please process this refund to my original payment method."
   • Keep the message brief and factual-don't over-explain.
6. Send and wait for a response within 5 to 7 business days.
   • Pro tip: If TotalAV doesn't respond within 7 days, escalate to Stopee or file a complaint with the UAE Ministry of Economy.

Refund request for app store and google play purchases

You cannot request a refund from TotalAV for App Store or Google Play purchases. Apple and Google handle all refunds. Here's how to request one:

Apple App Store: Open the App Store, tap your profile, select "Purchases", find TotalAV, and tap "Report a Problem". Select the reason (e.g., "I didn't authorise this charge") and submit. Apple reviews within 48 hours.

Google Play: Open the Play Store, navigate to "Payments and subscriptions", select "Subscriptions", find TotalAV, and look for a refund option if the purchase is recent. If unavailable, go to "Order history", find the TotalAV charge, and select "Report a Problem".

Both stores' refund windows are shorter than TotalAV's official 30-day window, so act immediately if you want your money back.

Common mistakes that cost you money

Cancelling should protect your wallet, but a few missteps can leave you out of pocket. We've seen these errors many times, and Stopee wants to help you avoid them.

Mistake 1: cancelling without requesting a refund

Many people think cancelling automatically triggers a refund. It doesn't. Cancellation stops future charges; refunds are a separate request. If you don't submit a refund form within the window, you've forfeited your money.

Fix: Cancel first, then immediately submit a refund request if you're eligible. Don't wait.

Mistake 2: ignoring the refund window deadline

The 14-day or 30-day refund period is rigid. If you miss it by a single day, TotalAV will refuse the refund, even if you cancel within hours of the deadline.

Fix: Calculate your deadline now. Write it on a calendar. Set a phone reminder for day 10 or 12, giving yourself a safety buffer.

Mistake 3: deleting your account instead of just cancelling

If you click "Delete Account" instead of "Cancel Subscription", your account disappears, and TotalAV may treat this as a non-refundable account closure rather than a cancellation request. Always choose "Cancel Subscription" or "Disable Auto-Renewal".

Fix: Before clicking anything, screenshot the exact button label. If you've already deleted your account, contact support immediately and explain the error.

Mistake 4: assuming app store or google play refunds are automatic

Cancelling through Apple or Google doesn't guarantee a refund-you must submit a separate refund request, and it's not always approved. Both platforms will decline refunds outside their windows.

Fix: If you bought via an app store, initiate your refund request the same day you cancel, before the 14-15 day window closes.

Mistake 5: not documenting your cancellation

If you can't prove you cancelled or requested a refund, TotalAV or the app stores can dispute your claim. No screenshots, no receipt, no leverage.

Fix: Screenshot every confirmation page, save every email, and keep copies of your refund request. Store these in a cloud drive or email folder you can access later.

Your cancellation checklist

Use this checklist to ensure you've completed every step and won't lose money through oversights.

TotalAV cancellation contact information

If you need help cancelling or haven't received a response, use these verified TotalAV support channels:

Online support portal: help.totalav.com

Main website: totalav.com

Email support: Contact TotalAV via their help centre contact form (specific email addresses vary by region)

Live chat: Available on totalav.com during business hours (typically 9 AM to 6 PM GMT+4)

UAE consumer escalation: If TotalAV refuses to honour your refund rights, file a complaint with the UAE Ministry of Economy-Consumer Protection Sector or contact your local consumer authority office.

Final takeaway: cancelling with confidence

Cancelling TotalAV is straightforward once you know the exact steps, your refund rights, and the timeline. The key is acting fast-calculate your refund deadline today, cancel immediately if you're sure, and submit your refund request the same day you cancel. Don't rely on auto-renewal being disabled or assume refunds happen automatically.

Stopee has helped thousands of consumers cancel subscriptions and recover money they thought was lost. Whether you're cancelling because you found better protection, discovered hidden charges, or simply changed your mind, Stopee is here to empower you with the knowledge and steps you need to get your refund and move forward. Visit Stopee anytime you need a guide to cancelling any service-we've documented the cancellation process for hundreds of companies, and we're committed to making sure you keep your money.