Manage Totalav

How to cancel TotalAV in canada and get your refund

What is TotalAV and why you might want to cancel

TotalAV is a commercial antivirus and security suite designed to protect your devices from malware, phishing attacks and other online threats. The service includes real-time protection, malware scanning, anti-phishing tools, privacy features like a VPN, password management and system optimization tools. You can purchase TotalAV directly from their website or through app stores (Apple App Store and Google Play), with subscription plans that vary based on features, device limits and billing period length.

Many Canadian consumers choose TotalAV for comprehensive security coverage across multiple devices. However, reasons to cancel are equally common: you may have found a competing antivirus product you prefer, decided the cost outweighs the value for your needs, experienced issues with the software, or simply want to reduce your monthly expenses. Whatever your reason, Stopee understands that cancelling should be straightforward-and you deserve to know exactly how to do it without running into obstacles.

Before you cancel: know your rights in canada

Under Canada's Consumer Protection Act, you have specific rights when purchasing software and digital services. If you purchased TotalAV within the past 14 to 30 days (depending on your plan type), you may qualify for a full refund even if you've used the service. This is your consumer protection window, and it exists to protect you-not the vendor.

If TotalAV fails to deliver the service as promised, stops working properly or misleads you about features, you also have grounds to request a refund under unfair business practice provisions. Stopee empowers you to know these rights before you start the cancellation process, so you can reference them if TotalAV refuses a reasonable refund request.

TotalAV pricing plans and what you're paying for

Understanding your current plan helps you determine your refund eligibility window and which cancellation method to use.

Pro tip: If you purchased an annual plan within the last 30 days, you likely qualify for a full refund. Monthly and quarterly plans typically have a 14-day refund window. Check your confirmation email to confirm your purchase date and plan type.

How to cancel TotalAV based on where you bought it

Your cancellation method depends entirely on your purchase source: directly from TotalAV's website, through the Apple App Store or via Google Play. Each path has slightly different steps, but all are designed to be completed in under five minutes.

Cancel TotalAV purchased directly from their website

If you bought your subscription directly from totalav.com, you'll cancel through their online portal. This method stops automatic renewal and, if you're within the refund window, allows you to request a refund.

1. Visit totalav.com and click "Sign In" or "Log In" at the top right.
2. Enter your email address and password. If you've forgotten your password, click "Forgot Password" and follow the recovery steps.
3. Once logged in, look for "My Account" or "My Subscriptions" in the main menu or dashboard.
4. Find the section labeled "My Services" or "Active Subscriptions" and click on the TotalAV subscription you wish to cancel.
   • If you have multiple subscriptions (e.g., a main plan and add-ons), you'll see them listed separately. Select the one you want to cancel.
5. Click the "Cancel Subscription" button. TotalAV may ask you why you're cancelling; select your reason from the dropdown menu. This feedback helps us improve consumer experiences when we report trends at Stopee.
6. TotalAV will ask for verification, typically via email or by entering the first six digits of your payment method. Complete this step.
   • Warning: If you set up two-factor authentication (2FA) on your account, you must verify through that method.
7. Review the cancellation summary. It will confirm that auto-renewal has been disabled and tell you your service end date.
8. Click "Confirm Cancellation" to finalize the process.

What happens after you cancel via the portal: Your subscription auto-renewal stops immediately, but your protection remains active until the end of your current billing period. You will not be charged again. If you want a refund rather than keeping service through the end of your term, you must request it explicitly-disabling auto-renewal alone does not trigger a refund.

Cancel TotalAV purchased through apple app store (iOS)

If you subscribed to TotalAV through your iPhone, iPad or other Apple device, Apple manages your subscription and handles refunds. You cancel directly through your device settings, not through TotalAV's website.

1. On your iPhone or iPad, open the "Settings" app.
2. Tap your name (Apple ID) at the top of the Settings screen.
3. Select "Subscriptions" from the menu.
4. Find and tap "TotalAV" in the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Apple will ask you to confirm your cancellation. Tap "Confirm" or "Yes" to proceed.
   • Pro tip: Apple will ask if you'd like to provide feedback about why you're cancelling. Your input helps the ecosystem improve.

Important: Apple manages all refund requests for app store subscriptions. You cannot request a refund directly from TotalAV if you purchased through Apple. Instead, visit Apple's support page for subscription refunds or contact Apple Support directly. You have up to 45 days from your purchase date to request a refund, though Apple typically approves refunds within 14 days of purchase for cancellations without issue.

Cancel TotalAV purchased through google play store (Android)

Like Apple, Google Play manages subscriptions purchased through Android devices. You'll cancel through the Google Play app on your phone or through your Google Account online.

1. On your Android phone or tablet, open the "Google Play Store" app.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select "Subscriptions" from the menu.
4. Tap on "TotalAV" in your list of active subscriptions.
5. Tap "Cancel Subscription."
6. Google will present a confirmation screen. Tap "Cancel Subscription" again to confirm.

What happens next: Your TotalAV app will remain active until the end of your current billing period. After that date, you'll lose access to premium features. Google Play will not charge you again after cancellation.

Refunds through Google Play: Google Play offers refunds for subscriptions cancelled within 48 hours of your initial purchase or renewal. After 48 hours, refunds are at Google's discretion but are often denied. To request a refund, contact Google Play Support through your account settings or visit Google Play Support.

Cancel TotalAV by emailing their support team

If you prefer written confirmation or need assistance cancelling, you can email TotalAV directly. This method creates a paper trail, which is helpful if you later need to escalate a refund dispute.

1. Send an email to cancel@totalav.com.
2. In your subject line, write: "Subscription Cancellation Request - [Your Email Address]"
3. In the email body, include:
   • Your full name
   • The email address associated with your TotalAV account
   • Your subscription plan name (e.g., "Antivirus Pro Annual")
   • Your original purchase date
   • A clear statement: "Please cancel my subscription and disable auto-renewal effective immediately."
   • If within the refund window: "Please also process a full refund as I am within the [14/30]-day refund period."
4. Send the email and save a copy in your records.

TotalAV's support team typically responds within 24 to 48 hours. They will confirm cancellation and provide a reference number. If you requested a refund, they will also outline the next steps. Keep this email confirmation-it's your proof of cancellation if any charges continue.

What happens after you cancel TotalAV

Cancellation is only the first step. Understanding what changes on your devices and account helps you avoid confusion or unexpected charges.

Your protection during and after the notice period

When you cancel TotalAV, your service doesn't stop immediately (unless a refund is approved). Instead, your protection remains active until the end of your current billing cycle. For example, if you subscribed to an annual plan that renews on March 15, 2025, and you cancel today, your protection continues until March 15, 2025, but TotalAV will not charge you on that date.

After your service end date passes, TotalAV will stop scanning for malware and real-time protection will shut down. Your password manager, VPN and other premium features will no longer work. Your devices will no longer receive security updates from TotalAV.

Pro tip: Before your service ends, download a list of all passwords stored in TotalAV's password manager, if you use that feature. After cancellation, you won't be able to access them.

What to do after your service ends

Once TotalAV's protection expires, your devices are unprotected unless you install alternative antivirus software. Stopee recommends you have a replacement security solution ready before your TotalAV subscription officially ends.

• Windows devices come with Windows Defender (Microsoft Defender), which provides basic protection at no cost.
• Mac devices include built-in malware protection via XProtect.
• iOS and Android devices have native security features, but a third-party antivirus app may add extra layers.
• If you prefer premium protection, research competitors like Norton, McAfee, Kaspersky or ESET, and ensure you cancel their trials before charges apply.

Refund eligibility and how to request your money back

Refunds are one of the most misunderstood parts of cancellation. TotalAV's refund policy is strict, but Stopee has helped thousands of consumers navigate it successfully and recover their funds.

Refund windows by plan type

Your eligibility for a refund depends on when you purchased your subscription and which plan you chose.

How to request a refund from TotalAV

If you're within your refund window, follow these steps to request your money back.

1. Log in to your TotalAV account at totalav.com.
2. Navigate to "My Account" or "Billing" and locate your recent charge.
3. Look for a "Request Refund" button or link next to the charge. If you don't see one, proceed to step 4.
4. Email cancel@totalav.com with the subject: "Refund Request - [Your Email Address]"
5. Include the following in your email:
   • Your full name and account email
   • The transaction ID or order number (from your confirmation email or billing page)
   • The original purchase date
   • The amount charged (in CAD)
   • A brief explanation: "I purchased this subscription on [date], which is within the [14/30]-day refund period. I would like to request a full refund."
6. Send the email and wait for a response, typically within 24 to 48 hours.

Refund processing timeline: Once TotalAV approves your refund request, the credit is usually processed to your original payment method within 24 to 48 hours. However, your bank or credit card company may take up to 10 business days to display the credit in your account. Do not assume the refund failed if you don't see it immediately.

What to do if TotalAV denies your refund

If TotalAV refuses your refund request despite being within the refund window, you have consumer protection options. Under Canada's Consumer Protection Act, you can escalate your complaint to your provincial consumer protection authority.

• Ontario: File a complaint with Ontario's Consumer Protection Act enforcement or contact the Government of Ontario's consumer services.
• British Columbia: Contact the B.C. Office of the Consumer Protection Act.
• Alberta: File with Alberta's Fair Trading Act office.
• Other provinces: Search "[Your Province] consumer protection complaint" to find your local authority.

Stopee recommends documenting everything: your purchase confirmation, cancellation request email, TotalAV's refusal, and any communications about the service quality. This documentation strengthens your case if you escalate to a provincial authority.

Common mistakes to avoid when cancelling TotalAV

Cancellation seems simple, but small errors often lead to unexpected charges, lost refunds or prolonged access issues. We understand the frustration-you've already decided to leave, and the last thing you want is more complications.

Mistake 1: confusing "disable auto-renewal" with "get a refund"

This is the most frequent error Stopee sees. Cancelling your subscription stops future charges but does not automatically trigger a refund. If you're within the refund window and want your money back, you must explicitly request a refund via email or through the refund button in your account portal. Disabling auto-renewal alone leaves you unpaid.

Mistake 2: not keeping cancellation confirmation emails

Always save your cancellation confirmation from TotalAV. Include the reference number, cancellation date and service end date. If TotalAV charges you again, this email is your evidence and accelerates dispute resolution. Stopee advises screenshotting the email as well, in case the inbox is later deleted.

Mistake 3: cancelling through the wrong channel

If you bought TotalAV through Apple App Store, cancelling through the website won't work-you must cancel through your Apple device or Apple account. The same applies to Google Play. Trying to cancel through the wrong path wastes time and may leave your subscription active.

Mistake 4: missing the refund window deadline

The 14-to-30-day refund window is strict. Once it closes, TotalAV is rarely flexible. Mark your calendar with your refund deadline (purchase date + 14 or 30 days) and request your refund early if you're unsure.

Mistake 5: ignoring charges after "cancellation"

Even after you cancel, monitor your credit card or bank account for 30 days. Billing errors happen. If TotalAV charges you after your cancellation, contact your bank or credit card company immediately and file a dispute. Do not wait.

Checklist: complete your TotalAV cancellation today

Use this checklist to ensure you've covered every step and won't face surprise charges or refund delays.

Summary and your next steps

Cancelling TotalAV is straightforward when you follow the right method for your purchase channel and act within your refund window. Whether you purchased directly from TotalAV's website, through Apple App Store or Google Play, the process takes under five minutes and generates immediate confirmation.

Remember: cancelling stops future charges, but a refund is separate and time-limited. If you're within 14 to 30 days of purchase, request your refund explicitly. If TotalAV denies a refund you're entitled to under Canada's Consumer Protection Act, escalate to your provincial consumer protection authority.

Before your service ends, install a replacement antivirus solution so your devices remain protected. Windows Defender and macOS XProtect offer basic coverage at no cost, but premium alternatives are widely available.

Stopee has helped thousands of Canadian consumers cancel subscriptions cleanly and recover their refunds. If you run into obstacles-TotalAV refuses to cancel, charges continue after your end date, or a refund is wrongfully denied-Stopee provides guidance on escalation and consumer law options. Visit Stopee today to review your account, confirm your refund eligibility and access templates for disputing unauthorized charges. Your money is yours to protect, and Stopee is here to help you do exactly that.

Contact and escalation information

Direct contact for cancellation requests

Email: cancel@totalav.com

Note: No postal address for cancellation is publicly listed by TotalAV. All cancellation requests must be submitted through their online portal, app store settings or via email to the address above. Stopee recommends emailing for written proof of your cancellation request.

If you need to escalate your complaint

If TotalAV fails to process your cancellation or wrongfully denies your refund, contact your provincial consumer protection authority. Stopee can help you draft a complaint letter and gather the documentation needed to support your case.