Manage Totalav

How to cancel TotalAV in nigeria and reclaim your money

What TotalAV is and why you might want to cancel

TotalAV is an antivirus and security software suite designed to protect your device from malware, phishing, and web-based threats. The service includes antivirus scanning, web protection, and optional add-ons like a VPN and WebShield feature. You can purchase TotalAV directly from its website or through your phone's app store, with flexible monthly and annual subscription options.

Whether you've found a better security solution, experienced unexpected billing, or simply no longer need the service, cancelling should be straightforward. At Stopee, we understand that subscription management can feel overwhelming, so we've created this guide to walk you through every step of cancelling TotalAV in Nigeria and securing any refund you're entitled to.

Who this guide is for

This guide covers anyone in Nigeria who wants to cancel a TotalAV subscription purchased directly from the company's website or through Apple App Store and Google Play. We explain your cancellation options, refund eligibility, your consumer rights under Nigerian law, and exactly what happens to your access and data after you cancel.

Your consumer rights when cancelling TotalAV in nigeria

Nigerian consumer law protects you when you buy digital services like TotalAV. Understanding these rights empowers you to cancel with confidence.

What the federal competition and consumer protection act says

Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019, you have the right to cancel a subscription service if the company fails to deliver the service as promised, charges you without consent, or violates your contract terms. The FCCPA also requires companies to be transparent about subscription terms, auto-renewal clauses, and cancellation procedures. If TotalAV has failed to protect your device as advertised or has charged you unexpectedly, you can use this law as leverage when requesting a cancellation or refund.

Escalation: when to contact the federal competition and consumer protection commission

If TotalAV refuses to cancel your subscription or process a legitimate refund, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates consumer complaints and can compel companies to honour their obligations. Keep all cancellation requests, emails, and billing evidence before escalating to the FCCPC.

TotalAV pricing plans in nigeria

Knowing what you're paying helps you understand your refund eligibility and decide whether cancellation makes financial sense.

Current TotalAV subscription plans and costs

Pro tip: Exchange rates from EUR to NGN fluctuate daily, so actual prices in your billing statement may vary slightly from the table above. Check your last invoice for the exact amount you were charged.

How to cancel TotalAV in nigeria

Cancellation methods depend on where you bought your subscription. Follow the correct path for your purchase to avoid delays and protect your refund eligibility.

Cancel a direct website purchase

If you bought TotalAV directly from totalav.com, use the website portal to cancel. This is the fastest and most reliable method in Nigeria.

1. Open your web browser and go to the TotalAV login page (totalav.com/login or the account portal link in your confirmation email).
2. Enter your email address and password to log in to your account dashboard.
3. Look for a "My Subscriptions," "My Services," or "Billing" section in the dashboard menu.
4. Find your active TotalAV subscription in the list.
   • If you see a "Cancel Subscription" or "Unsubscribe" button, click it immediately.
   • If you only see "Disable Auto-Renewal" or "Turn Off Auto-Renewal," click that instead - this stops future charges but doesn't cancel your current plan.
5. TotalAV may ask you to verify your identity. Complete two-factor verification when prompted (usually via email or the first six digits of your payment card).
6. Confirm your cancellation by clicking the final "Confirm Cancellation" or "Yes, Cancel" button.
7. Screenshot or save the cancellation confirmation page and email. This is your proof of cancellation.

Warning: Disabling auto-renewal does NOT cancel your subscription - it only stops future charges. Your current billing period continues, and you won't get a refund unless you explicitly request one. Always proceed to full cancellation if you want your money back.

Cancel an apple app store purchase

If you subscribed to TotalAV through the Apple App Store on your iPhone or iPad, Apple controls the cancellation process, not TotalAV.

1. Open Settings on your iPhone or iPad.
2. Scroll down and tap "App Store" (or look for your profile icon at the top of Settings).
3. Tap your profile picture or "iTunes and App Store" at the very top of the screen.
4. Tap "Subscriptions" or "View My Subscriptions."
5. Find TotalAV in the list of active subscriptions and tap it.
6. Tap "Cancel Subscription" or "Delete Subscription" (wording varies by iOS version).
7. Confirm the cancellation. Apple will show you when your subscription will end (usually at the next billing date).
8. Screenshot the confirmation screen for your records.

Pro tip: TotalAV cannot cancel your App Store subscription for you, even if you contact their support team. You must cancel through Apple directly. If you contact TotalAV support asking them to cancel, they'll redirect you back to Apple - so save time and cancel yourself.

Cancel a google play subscription

Google Play subscriptions are managed separately from TotalAV's website portal. Cancel through Google Play's system.

1. Open the Google Play Store app on your Android device (or visit play.google.com on a computer).
2. Tap your profile icon (usually in the top-right corner).
3. Tap "Payments and subscriptions" or "Manage subscriptions."
4. Tap "Subscriptions."
5. Find and select TotalAV from your list of active subscriptions.
6. Tap "Cancel subscription."
7. Google will ask why you're cancelling. Select a reason (optional) and tap "Continue."
8. Confirm the cancellation. Your subscription will end at the next billing date.
9. Take a screenshot of the confirmation for your records.

Pro tip: Like Apple, Google controls all app store subscriptions. TotalAV's support team cannot cancel Google Play purchases on your behalf. You must initiate the cancellation yourself through Google Play.

What happens after you cancel TotalAV

Cancellation doesn't always mean immediate loss of access. Understanding the timeline protects you from service interruptions and helps you plan your next security solution.

Access and service continuity

When you cancel a direct website subscription, TotalAV typically allows your service to continue through the end of your current paid billing period. If you cancel on day 5 of a 30-day month, you keep full protection until day 35 (end of that cycle). Only if TotalAV approves an immediate termination and refund does your access end right away.

For app store subscriptions (Apple and Google), cancellation takes effect at the next billing date. You retain access until then.

Auto-renewal and future billing

Disabling auto-renewal stops TotalAV from charging you on your next renewal date. However, disabling auto-renewal alone does not trigger a refund for your current plan. You must separately request a refund to be reimbursed for any eligible period.

Keep your cancellation confirmation email and any screenshots. If TotalAV charges you again after cancellation, use this evidence to dispute the charge with your bank or payment provider.

Your account, data, and software

Cancelling your subscription does not automatically delete your TotalAV account or remove the software from your device. Your login credentials, scan history, and custom settings remain on TotalAV's servers unless you request account deletion.

To remove TotalAV software from your device, uninstall it manually through your device settings. To delete your account entirely (including stored data), contact TotalAV support at support@totalav.com and request account deletion with your registered email address.

TotalAV refunds and eligibility in nigeria

Your refund depends on your plan type and how quickly you submit your request. Stopee has researched TotalAV's refund policy so you know exactly what you can claim.

Refund windows and what you're eligible for

TotalAV offers different refund periods based on your subscription length:

• Annual or bi-annual subscriptions: You can request a full refund if you cancel within 30 days of your initial purchase or renewal date.
• Monthly, quarterly, or add-on services (VPN, WebShield): You can request a full refund if you cancel within 14 days of your initial purchase or renewal date.

If you fall outside these windows, TotalAV will not refund your current billing period under its standard policy. However, you can still appeal under the Federal Competition and Consumer Protection Act if the service failed to meet its advertised standards.

How to request a refund

1. Cancel your subscription first (using the methods above).
2. Collect your cancellation confirmation email, invoice, and proof of payment (bank statement or card billing record).
3. Email TotalAV support at support@totalav.com with the subject line "Refund Request - [Your Account Email]."
4. In the email, include:
   • Your registered email address on the TotalAV account.
   • The subscription plan name and billing period you want refunded.
   • Your cancellation confirmation number or screenshot.
   • Your original payment date and amount (in NGN).
   • A brief reason for the refund request (optional but helpful).
5. Keep a copy of your email in a folder for reference.
6. Wait for a response. TotalAV typically replies within 24-48 hours during business days.

Pro tip: Reference the 30-day or 14-day refund window in your email. Companies respond faster when you cite their own policies.

Refunds for app store purchases

If you bought TotalAV through Apple App Store or Google Play, you cannot request a refund from TotalAV directly. You must apply for a refund through the app store that charged you:

• Apple App Store: Go to reportaproblem.apple.com, sign in, find your TotalAV charge, and select "I want a refund." Apple typically approves refunds within 5-10 working days if you request them within 30-90 days of purchase.
• Google Play: Open the Google Play Store app, go to your account settings, find "Order History," locate the TotalAV charge, tap it, and select "Report a problem." Google processes refunds within 24-48 hours for charges within 48 hours of purchase; older purchases are reviewed case-by-case.

Processing time and payment methods

TotalAV refunds are typically processed within 24-48 hours of approval. However, the time for money to appear in your bank account depends on your financial institution. Most Nigerian banks credit refunds within 3-5 working days. International cards may take 7-10 working days due to currency conversion and cross-border processing.

If you don't see your refund after 10 working days, email TotalAV support with your refund request number and ask for a status update.

Common mistakes to avoid when cancelling TotalAV

Many subscribers accidentally forfeit refunds or face continued billing because of one preventable error. Learn what to avoid so your cancellation goes smoothly.

Mistake 1: disabling auto-renewal without requesting a refund

Turning off auto-renewal only stops future charges - it doesn't cancel your current subscription or trigger a refund. You must take two separate actions: (1) disable auto-renewal to stop being charged next month, and (2) separately request a refund for your current billing period if you're within the refund window. Many users do step one and forget step two, losing money they could have recovered.

Mistake 2: not saving your cancellation confirmation

If TotalAV continues to charge you after you cancel, your confirmation email is your only proof of cancellation. Without it, your bank will assume the charge is legitimate and may refuse a dispute. Screenshot or email yourself the confirmation page immediately after cancelling.

Mistake 3: cancelling through the wrong platform

If you bought TotalAV via Apple App Store but try to cancel through the TotalAV website, you'll waste time because TotalAV has no control over your app store subscription. Always cancel through the exact platform where you purchased.

Mistake 4: ignoring the 14-day and 30-day refund windows

TotalAV's refund eligibility expires quickly. If you cancel on day 31 of a 30-day plan, you forfeit your refund entirely. Check your invoice for the exact purchase date and submit your refund request well before day 30 (for annual) or day 14 (for monthly).

Mistake 5: not escalating disputes through legal channels

If TotalAV refuses a legitimate refund or continues charging after cancellation, filing a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) forces them to respond. Many users accept "no" from support when they could have escalated and won.

Cancellation checklist for TotalAV

Use this checklist to ensure you've completed every step and protected your refund claim.

Keep or cancel: should you stay with TotalAV

Cancellation isn't always the right choice. Stopee helps you evaluate whether leaving makes sense or if you should resolve your issue first.

Reasons to keep TotalAV

• You're within the first 7-10 days of purchase and want to test its performance on your device before deciding.
• The antivirus has successfully detected and removed threats, and you value the real-time protection.
• You've never experienced a billing problem, and the subscription cost fits your budget.
• You use the VPN or WebShield add-ons regularly and are satisfied with the speed and security.

Reasons to cancel TotalAV

• TotalAV continues charging you after you disable auto-renewal or cancel, violating the FCCPA.
• The software is slow, drains your battery, or slows down your device's performance.
• You've switched to a different antivirus suite (Windows Defender, AVG, Kaspersky) that better suits your needs.
• You don't use the security features regularly and consider the cost unjustified.
• Customer support has failed to resolve billing errors or technical issues after multiple requests.
• You received unsolicited renewal charges without clear warning before your billing date.

Why stopee exists to help you cancel

At Stopee, we understand that managing subscriptions in Nigeria can be frustrating. Many companies make cancellation deliberately difficult, hide refund policies in small print, or ignore cancellation requests. Stopee has built a comprehensive cancellation guide for TotalAV that walks you through every step, explains your legal rights under Nigerian law, and shows you how to escalate if the company refuses to cooperate.

Whether you're cancelling because you found a cheaper security solution, experienced unexpected charges, or simply no longer need the service, Stopee is here to ensure you cancel cleanly and reclaim any refund you deserve. Our mission is to empower Nigerian consumers with the knowledge and tools to take control of their subscriptions.

Contact information for TotalAV cancellation disputes

If TotalAV refuses to cancel your subscription or process your refund, use these official channels to resolve the dispute.

TotalAV direct contact

• Support email: support@totalav.com (responses within 24-48 hours during business days)
• Live chat: Available on totalav.com (requires account login)
• Official website: totalav.com

If TotalAV doesn't respond, escalate to the FCCPC

• Federal Competition and Consumer Protection Commission: File a complaint at fccpc.gov.ng or email complaints@fccpc.gov.ng
• Include in your complaint: Your TotalAV account email, cancellation date, refund request details, and all supporting emails.
• Processing time: The FCCPC typically investigates within 14-30 working days and compels the company to respond.

Dispute your charge with your bank

If TotalAV continues to bill you after cancellation, contact your bank or payment provider within 90 days and request a chargeback or reversal. Provide your cancellation confirmation email as evidence. Most Nigerian banks and international payment processors reverse fraudulent subscription charges within 5-15 working days.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds across Nigeria by providing clear, step-by-step guidance and legal support. Whether you're dealing with TotalAV or any other digital service, our mission is to make cancellation fast, transparent, and fair. Visit Stopee.com today for guides on cancelling other popular services in Nigeria, and take back control of your subscriptions.