Manage Roll20

How to cancel roll20 and reclaim your subscription

What roll20 is and why you might want to cancel

Roll20 is a browser-based virtual tabletop platform that brings tabletop roleplaying and board games to life online. You gain access to integrated maps, tokens, character sheets, and a marketplace for digital content. The service offers a free tier with basic features, plus three paid subscription tiers (Plus, Pro, and Elite) that unlock premium tools like dynamic lighting, expanded storage, API access, and exclusive subscriber rewards.

For game masters and frequent players, Roll20 becomes part of the operational backbone of your campaign-a recurring monthly or annual cost alongside your games themselves. If you have decided that the platform no longer fits your budget, gaming schedule, or feature needs, cancellation is straightforward once you know the steps. At Stopee, we help Australian consumers navigate subscription cancellations with confidence, and Roll20 is no exception.

Why cancellation matters for your budget

Subscription services like Roll20 are designed to renew automatically. Without active cancellation, you will continue to be charged month after month or year after year-even if your gaming group has moved on or disbanded. Taking control of your subscriptions is a cornerstone of financial wellbeing, and Stopee exists to make that process clear and painless.

The financial reality of roll20 tiers

Understanding what you are currently paying helps you make an informed decision about cancellation. Roll20 pricing varies by subscription tier and billing frequency, and Australian dollar amounts depend on exchange rates and any promotional discounts applied at purchase.

Prices above are approximate conversions and subject to currency fluctuations and local taxes. Use these figures as planning benchmarks rather than exact amounts. If you are paying monthly for Plus or Pro, you are likely paying more per month than you would on an annual plan-a key reason to review your billing cadence when you cancel.

How to cancel your roll20 subscription in australia

Roll20 cancellation is self-service and takes less than five minutes. You do not need to contact support unless you encounter technical issues or wish to request a refund outside the standard window.

Step-by-step cancellation process

1. Log into your Roll20 account at roll20.net using your email and password.
   • If you have forgotten your login details, use the "Forgot password" link on the login page to reset them.
2. Click your account name or profile icon in the top right corner of the page.
   • This opens a dropdown menu with account options.
3. Select Account from the menu.
   • You will be taken to your account settings page.
4. Navigate to the Subscriptions tab or section.
   • This displays your current subscription status, renewal date, and payment method.
5. Locate your active subscription (Plus, Pro, or Elite) and click Manage subscription or Downgrade.
   • Roll20 will show you a confirmation dialogue with your current plan details.
6. Select the Free tier from the list of available plans.
   • This action downgrades your subscription rather than cancelling it outright-a distinction that matters for access and refunds.
7. Review the warning message that Roll20 displays (typically confirming loss of premium features at the end of your current billing period).
   • Read this carefully to confirm you understand when access to paid features will end.
8. Click Confirm downgrade or Yes, downgrade to finalise the change.
   • Roll20 will send a confirmation email to your registered address within minutes.
9. Check your email inbox (and spam folder) for the confirmation message from Roll20.
   • Save this email as proof of cancellation for your records.

Pro tip: Screenshot your subscription page before and after downgrading. This creates a timestamped record of the action and is invaluable if you later dispute a charge or need evidence of cancellation.

What happens immediately after cancellation

When you downgrade to the Free tier, Roll20 does not remove your account or delete your campaigns. Instead, you retain read-only access to your campaigns and characters, but you lose premium features like dynamic lighting, expanded storage, and API functionality. Your paid features remain active until the end of your current billing period-this is critical to understand.

If you paid for an annual subscription and cancel mid-year, you do not gain automatic access to those remaining months at no cost. Instead, your account simply converts to Free tier at the end of the annual period. Warning: Rolling back to Free does not automatically refund unused months, even if you cancel on day one of a twelve-month commitment. This is where refund requests become necessary, and we will cover that below.

Roll20 refunds and cooling-off rights in australia

Australian Consumer Law gives you powerful protections when purchasing digital services, and Roll20 subscriptions are no exception.

Refund eligibility under australian consumer law

The Australian Consumer Law (part of the Competition and Consumer Act 2010) entitles you to a refund if a digital service fails to meet the guarantees of quality, fitness for purpose, or safety. If Roll20 has technical faults, does not perform as advertised, or becomes unusable through no fault of your own, you have a right to request a refund or credit.

Additionally, if you purchased your subscription without being given clear information about auto-renewal terms, or if you were not clearly informed of the cancellation process before purchase, the Australian Competition and Consumer Commission (ACCC) considers this misleading conduct. You may have grounds to request a full refund under these circumstances.

Pro tip: If Roll20's cancellation process was unclear at the time of purchase, document this. Screenshot the sign-up page as it appears now, and note in writing how the renewal terms were (or were not) disclosed. This evidence strengthens a refund claim with the ACCC if Roll20 refuses your request.

Roll20's standard refund policy and time windows

Roll20 states that refund requests are considered within a limited window following a charge-typically 14 to 30 days, depending on the circumstance. Requests made outside this window face lower approval odds, though the company retains discretion to issue credits in exceptional cases.

To request a refund within the eligible window, contact Roll20 support directly via their help centre (support.roll20.net) with your order number, subscription tier, and the reason for the refund request. Provide as much detail as possible about why you believe the charge was incorrect or why you are entitled to a refund under the refund policy or Australian Consumer Law.

Warning: Refund timelines vary. Roll20 support can take 5-10 business days to respond. If you receive no response within two weeks, escalate your request or pursue the matter through the ACCC if applicable (see below).

Escalating a refund dispute with the ACCC

If Roll20 refuses your refund request or does not respond within a reasonable timeframe, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC investigates breaches of the Australian Consumer Law and can compel businesses to issue refunds or credits where warranted.

When filing a complaint, include copies of your purchase confirmation, cancellation confirmation, all correspondence with Roll20, and a clear statement of why you believe Roll20 has breached the Australian Consumer Law. The ACCC will review the matter and contact Roll20 on your behalf if necessary.

Common mistakes when cancelling roll20

Cancellation can feel stressful, especially if you are unsure about refunds or worried about losing access to your campaigns. Here are the missteps we see most often, and how to avoid them.

Mistake one: forgetting to cancel before auto-renewal

Roll20 auto-renewal dates are clearly shown in your Subscriptions tab. Many cancellations happen after an unwanted charge has already processed. If you plan to cancel, mark your renewal date in your calendar and cancel at least 3-5 days before that date to prevent a fresh charge. Stopee recommends this as a best practice for any subscription service.

Mistake two: assuming downgrade equals deletion

Downgrading to the Free tier is not the same as deleting your account. Your campaigns, characters, and account history remain. If you want to fully erase your Roll20 presence, you must request account deletion separately via support. Most users downgrade without deleting, which is fine-just know that your data persists unless you explicitly ask for removal.

Mistake three: expecting instant refunds

Refunds are not automatic on cancellation. If you cancel on day one of a twelve-month commitment and want your money back, you must request a refund separately. Do not assume Roll20 will issue one. Many users discover this too late and miss the refund window. Request a refund immediately if you believe you are entitled to one, rather than waiting weeks.

Mistake four: losing your confirmation email

Roll20 sends a cancellation confirmation email within minutes of downgrading. If you delete this email or it lands in spam, you lose a critical proof of cancellation. If a charge appears after cancellation, you will need this email to dispute it. Save it to a folder or take a screenshot the moment you receive it.

Mistake five: not checking your bank statement

After cancelling, monitor your bank or credit card statement for the next two billing cycles. If an unexpected charge appears, contact your bank immediately and reference your cancellation confirmation. Do not wait-the faster you dispute an erroneous charge, the faster your bank can recover the funds.

What to do after cancelling roll20

The cancellation process itself takes five minutes, but the weeks and months after deserve your attention to protect your finances.

Immediate next steps (within 24 hours)

First, save your Roll20 cancellation confirmation email to a dedicated folder or print it. Second, log back into your Roll20 account and take a screenshot of your Subscriptions tab showing that you are now on the Free tier. Third, check your current bank or credit card statement to confirm that no charge has appeared since you cancelled. These three actions create an audit trail if you later need to dispute a charge or claim a refund.

Short-term monitoring (within 2-4 weeks)

Watch your statement closely over your next one or two billing cycles. Roll20's billing system occasionally misfires, causing double charges or charges after downgrade. If you spot a suspicious charge, contact your bank immediately. Many users delay reporting unexpected charges, which reduces the bank's ability to recover funds quickly. Act fast.

If you requested a refund for unused subscription time, follow up with Roll20 support if you have not received it within 14 days. Use the reference number from your refund request email and ask for a status update. Persistence often accelerates support responses.

Preserving campaign access if you need it

When you downgrade to Free, you retain read-only access to your campaigns. You cannot edit or create new content, but you can view your maps and characters. If you want permanent offline access, export your campaign data before cancelling. Roll20 allows users to download campaign files-check the campaign settings menu for export options. This ensures you never lose work, even if your account is deleted later.

Your consumer rights under australian consumer law

Australian Consumer Law is your shield against unfair subscription practices. Understanding your rights makes you a stronger negotiator if Roll20 refuses a refund or contests your cancellation.

The right to clear information before purchase

Businesses must disclose subscription terms, including auto-renewal dates, cancellation processes, and cost, before you pay. If Roll20 did not clearly explain these terms at sign-up, the company has breached the law. You can use this as grounds for a full refund, even if you are outside the standard refund window.

The right to quality and fitness for purpose

Roll20 must deliver a service that is of acceptable quality and fit for the purpose advertised. If the platform is buggy, unreliable, or does not provide the features you paid for, you have a right to a remedy-which may include a refund or credit. Technical faults are a legitimate refund trigger under Australian Consumer Law.

The right to fair contract terms

Subscription contracts must be fair and transparent. Terms buried in fine print or designed to trap you into unwanted renewals are unfair under Australian Consumer Law. If you believe Roll20's terms are unreasonable, document them and reference this when disputing a charge or requesting a refund.

Your escalation pathway if roll20 refuses

If Roll20 declines your refund request, your next step is the ACCC (accc.gov.au). File a formal complaint describing the breach, include all supporting evidence, and request that the ACCC investigate. The ACCC has authority to compel businesses to comply with Australian Consumer Law and to issue refunds where warranted. Stopee recommends this path if you have exhausted direct negotiation with Roll20.

Pricing comparison and the case for keeping or cancelling

Before you finalise your cancellation, compare your current spending against the value you receive. This clarity helps you avoid cancellation regret.

If you are hesitating, downgrade to the Free tier and keep your account active. You lose premium features but retain access to your campaigns. This is a lower-risk option than full cancellation if you think your group might resume play in the next few months.

Key steps to remember before you cancel

Stopee has helped thousands of consumers cancel unwanted subscriptions with clarity and confidence. Before you complete your Roll20 cancellation, use this checklist to ensure you have covered all the bases.

Final steps: rollback to free or full account deletion

After you downgrade to the Free tier, you have two possible outcomes: a dormant Free account that you may reactivate later, or full account deletion if you want to sever ties completely.

Keeping your free account active

Most users who downgrade keep their Free account active. This preserves access to your campaign history and character data, allows you to rejoin friends' campaigns without re-registering, and means you can upgrade back to a paid tier at any time. There is no cost to maintaining a Free account, and it takes zero effort. If your gaming group might reunite in the future, this is the safest option.

Requesting full account deletion

If you want Roll20 completely gone from your digital life, contact support via support.roll20.net and request permanent account deletion. Include your account email address and request date. Roll20 typically processes deletion requests within 5-10 business days. Note that this action is usually irreversible-your campaigns and character data will be erased.

Contact information for roll20 support

Roll20 operates globally and does not maintain a specific Australian postal address. All support is handled online through their help centre at support.roll20.net. Use the "Contact us" form on that page to reach the support team. Provide clear details about your account email, the issue, and the date of your query. Response times typically range from 3-10 business days depending on support volume.

For billing disputes or refund requests, reference your order number (found in your cancellation confirmation email) and be as specific as possible about what you are requesting and why. The more detail you provide, the faster your request will be resolved.

Bringing it all together: your path forward

Cancelling Roll20 is straightforward once you know the steps, but it is the financial follow-up that truly protects you. Log in, downgrade to Free, save your confirmation, and monitor your statement. If a charge appears after cancellation, dispute it immediately. If Roll20 refuses a refund you believe you are entitled to, escalate to the ACCC.

Stopee exists because subscription companies count on confusion and inaction. By following this guide, you are taking control of your finances and refusing to let auto-renewal trap you into unwanted charges. Stopee has guided thousands of Australians through cancellations just like this one, and we are here to remind you that your rights are real and enforceable.

Whether you downgrade and keep a Free account for future use or request full deletion, the choice is yours-and it should cost you nothing in wasted time or unwanted charges. Start the cancellation process today, and reclaim your subscription budget.