Manage Roll20

How to cancel your roll20 subscription and stop paying for virtual tabletop tools you no longer need

What is roll20 and why you might want to cancel

Roll20 is a browser-based virtual tabletop platform that lets you run tabletop role-playing games online with friends, groups and communities across the world. The service provides digital maps, character sheets, dice rolling tools, token management and access to a marketplace where you can purchase adventure modules and digital assets. Many gaming groups in Ireland use Roll20 to host weekly sessions, share handouts and collaborate on campaigns without needing everyone in the same room.

The platform operates on a freemium model, offering a free tier for casual players alongside several paid subscription tiers that unlock expanded storage, advanced lighting effects, API access and professional tools for game masters. If you have decided that Roll20 no longer fits your gaming needs, your budget has shifted, or you have moved to a competing platform, cancelling your subscription is straightforward once you know where to look.

Understanding roll20's subscription tiers

Roll20 offers multiple subscription levels, each designed for different types of users and playstyles. Below is a snapshot of the typical subscription structure as it stands for Irish users paying in EUR.

Annual billing options typically offer a discount compared to paying monthly, so if you are on an annual plan, your cancellation timing will affect any refund eligibility. Always check your account settings to see whether you are billed monthly or annually before you submit a cancellation request.

Why you might choose to cancel roll20

Your reasons for cancelling are valid, whether your gaming group has disbanded, you have switched to a different platform, your budget no longer allows for the subscription, or you simply are not using the service enough to justify the cost. Many Irish players cancel after running a single campaign or when life circumstances change. Others downgrade from a paid tier to the free plan to retain access without ongoing charges.

Your consumer rights when cancelling a subscription in ireland

Ireland's Consumer Rights Act 2015 and the Distance Selling Directive give you strong legal protections when you cancel a digital subscription.

What the consumer rights act 2015 means for you

The Consumer Rights Act 2015 protects you when you enter into a contract with a business like Roll20. The law says that the business must make the cancellation process clear, transparent and easy to use. If Roll20 makes it deliberately difficult for you to cancel or fails to inform you of your cancellation rights at the point of purchase, you have grounds to escalate your complaint to the Office of the Director of Consumer Affairs and Fair Trading (ODCAFT).

Additionally, if you are within 14 days of first purchasing or renewing your subscription, you have a statutory right to cancel without penalty and receive a full refund, provided you have not used a substantial portion of the service. This 14-day cooling-off period is a key protection that Roll20 customers in Ireland should be aware of.

What happens if roll20 refuses to cancel or refund

If you submit a cancellation request and Roll20 does not honour it, or if you believe you are entitled to a refund and the company denies your claim, you can escalate your complaint. Contact the Office of the Director of Consumer Affairs and Fair Trading (ODCAFT), which is Ireland's statutory consumer protection body. You can file a complaint online at the ODCAFT website or contact them by phone.

Keep copies of all your communications with Roll20, including cancellation requests, confirmation emails and billing statements. This documentation is essential if your complaint progresses to ODCAFT or to a small claims court procedure.

How to cancel your roll20 subscription step by step

Cancelling your Roll20 account is a straightforward process that takes just a few minutes if you follow these steps carefully.

The cancellation process on the roll20 website

1. Log in to your Roll20 account using your email address and password.
   • Visit roll20.net in your web browser.
   • Click on the "Log In" button in the top right corner.
   • Enter your email address and password, then click "Sign In".
2. Navigate to your account settings by clicking on your profile name in the top right corner.
   • A dropdown menu will appear with several options.
   • Select "Account" from the dropdown list.
   • You will be taken to your account settings page.
3. Scroll down to the "Subscription" section on the account settings page.
   • Look for a heading that says "Subscription", "Billing" or "Paid Subscription".
   • This section displays your current plan and renewal date.
4. Click the "Cancel Subscription" or "Cancel Renewal" button.
   • Roll20 may ask you to confirm your cancellation or to provide a reason.
   • Select your reason from the dropdown menu if prompted.
   • Click the confirmation button to complete the cancellation.
5. Verify the cancellation by checking your email inbox.
   • Roll20 will send you a confirmation email within minutes.
   • Keep this email as proof of your cancellation request.
   • Your subscription will stop at the end of your current billing period.

Pro tip: Take a screenshot of the confirmation screen after you click "Cancel Subscription". This provides additional evidence that you completed the cancellation, which is useful if any billing disputes arise later.

Warning: Do not assume that closing your browser or leaving the page means your cancellation has been submitted. Always wait for the confirmation message and the follow-up email before considering the cancellation complete.

What to do if you cannot find the cancellation button

If you log in and cannot locate the subscription settings or cancellation option, try these steps.

1. Verify that you are logged into the correct account.
   • Roll20 accounts are tied to email addresses.
   • If you have multiple email accounts, make sure you are using the correct one.
2. Check whether your account is on the free tier.
   • Free accounts have no active subscription to cancel.
   • If you are already on the free plan, no further action is needed.
3. Contact Roll20 support directly if the cancellation option is missing.
   • Visit the Roll20 support page or submit a help ticket through the website.
   • Explain that you cannot find the subscription cancellation option in your account settings.
   • Request direct assistance with cancelling your subscription.

Refunds and what you can expect after cancellation

Your refund eligibility depends on when you cancel, how you paid and whether you fall within Roll20's refund window.

When you can expect a refund

Roll20 does not automatically refund unused portions of your subscription if you cancel mid-month or mid-year. However, you are entitled to a full refund within 14 days of purchase if you have not used a substantial portion of the service. This means if you subscribe and cancel within 2 weeks without launching any games or uploading significant content, you have a strong case for a refund under Irish consumer law.

For cancellations after the 14-day period, Roll20's standard policy is to allow you to keep access until the end of your current billing period. After your subscription expires, your account automatically reverts to the free tier.

How to request a refund if you believe you are entitled

If you cancel within 14 days of purchase or if you believe your refund request has been unreasonably denied, follow these steps.

1. Send an email to Roll20 support with your refund request.
   • Include your account email address and the subscription tier you paid for.
   • State the date you purchased the subscription and the date you are requesting cancellation.
   • Explain briefly why you believe you are entitled to a refund (e.g. "I purchased on 1 March and am cancelling on 10 March, well within the 14-day cooling-off period").
2. Keep a copy of your request and wait for Roll20's response.
   • Roll20 support typically replies within 5-7 working days.
   • Save the confirmation email from your cancellation and any refund correspondence.
3. If Roll20 refuses your refund and you disagree, escalate to ODCAFT.
   • File a complaint citing the Consumer Rights Act 2015 and the 14-day cooling-off period.
   • Include copies of your purchase confirmation, cancellation request and all correspondence with Roll20.

Pro tip: If your refund is approved, it may take 5-10 working days to appear in your bank account or on your card statement, depending on your payment method and your bank's processing time.

Common mistakes to avoid when cancelling roll20

Cancelling a subscription can feel stressful if you have had a bad experience with a service, but rushing through the process can create problems you do not need. Here are the pitfalls that catch most users.

Mistake 1: cancelling too close to your renewal date

Roll20 processes billing on your subscription renewal date. If you cancel one day before renewal, you may still be charged for the next month. Check your account settings now to see your exact renewal date, then mark it in your calendar at least one week before.

Mistake 2: confusing "Cancel subscription" with "Delete account"

Cancelling your subscription stops future charges, but your account data remains. Deleting your account is a separate action that permanently removes all your characters, campaigns and assets. If you want to preserve access to your Roll20 content, cancel the subscription only and keep your account active on the free tier.

Mistake 3: not keeping proof of your cancellation

Screenshot the confirmation screen and save the confirmation email. If a charge appears on your statement after cancellation, this proof makes it easy to dispute through your bank or request a chargeback.

Mistake 4: assuming your access ends immediately

Your paid features remain active until the end of your current billing period. You do not lose access the moment you click "Cancel". You can continue using Roll20 as a Plus or Pro subscriber (depending on your plan) until that date arrives.

What happens to your account after cancellation

Cancelling your Roll20 subscription is not the end of your account; it is a transition to the free tier.

Your access after cancellation

Once your subscription ends, your Roll20 account automatically downgrades to the free plan. You retain access to all the campaigns, characters and assets you created, but your free account includes reduced storage and limited features. You cannot use advanced tools like API access, dynamic lighting or unlimited character sheets unless you subscribe again.

Your games and campaigns remain stored in your account as long as you keep it active. If you ever decide to return to a paid subscription, your existing content is still there.

Reactivating a subscription later

You can resubscribe to Roll20 at any time by returning to your account settings and selecting a new plan. Your previous campaigns and characters remain intact, and you immediately regain access to the premium features associated with your new subscription level.

Pricing comparison and when cancellation makes sense

Understanding the full cost of your Roll20 subscription helps you decide whether cancellation is the right choice.

If your gaming group meets only once a month or you have moved to a competing platform, your subscription cost no longer justifies the value. Downgrading to the free tier or cancelling entirely makes financial sense in those situations.

How stopee can help you manage your subscriptions

Cancelling a single subscription feels straightforward, but many people have multiple recurring charges they have forgotten about or never fully understood. Stopee helps you take control of your subscriptions with step-by-step cancellation guides tailored to each service, refund advice rooted in consumer law and direct support when a company pushes back on your cancellation.

If you are cancelling Roll20 because you have too many subscriptions running at once, Stopee has helped thousands of consumers cancel unwanted services, recover forgotten refunds and understand their rights under Irish and UK consumer protection law. Our guides cover everything from identifying hidden subscription charges to escalating complaints to regulatory bodies like ODCAFT.

Visit Stopee.com to explore cancellation guides for every major subscription service. Whether you are cancelling streaming platforms, gaming services, productivity software or membership clubs, Stopee gives you the clarity and confidence to take action. Stopee is your partner in protecting your budget and staying in control of your finances.

Your cancellation checklist

Use this checklist to ensure you complete your Roll20 cancellation correctly and protect yourself from future disputes.

• Verify your current subscription tier and renewal date in your account settings.
• Check the 14-day cooling-off period: if you are within 14 days of purchase and have not used the service substantially, note this for a refund claim.
• Log in to Roll20 and navigate to Account > Subscription.
• Click "Cancel Subscription" and confirm the cancellation.
• Take a screenshot of the confirmation message.
• Save the confirmation email that Roll20 sends you.
• Check your bank or card statement on your next scheduled renewal date to verify no charge appears.
• If a charge does appear after cancellation, contact your bank immediately to dispute it or request a chargeback.
• If Roll20 denies a refund you believe you are entitled to, file a complaint with ODCAFT within 6 years of the transaction.

Contact details and next steps

If you encounter resistance from Roll20 after cancelling or submitting a refund request, here is how to escalate your complaint.

Roll20 support contact

Email Roll20 support directly through their help centre at roll20.net/support or submit a ticket through the website. Include your account email, the issue you are experiencing and any relevant dates or transaction IDs.

Irish consumer protection authority

The Office of the Director of Consumer Affairs and Fair Trading (ODCAFT) is your statutory consumer protection body in Ireland. You can file a complaint online at www.ccpc.ie or contact them by phone at +353 1 402 5555. Include copies of all correspondence with Roll20 and evidence of your cancellation request.

Cancelling your Roll20 subscription is a straightforward process when you know the steps, but your consumer rights do not stop after you click the cancel button. Stopee.com has helped thousands of consumers cancel subscriptions, recover refunds and stand up to companies that ignore their rights under Irish law. Whether you are cancelling Roll20 today or managing a portfolio of subscriptions you no longer need, Stopee empowers you with transparent guidance, legal knowledge and practical tools to take back control of your money. Visit Stopee today and reclaim your peace of mind.