Manage Roll20

How to cancel roll20 without losing your characters or data

What roll20 is and why you might want to leave

Roll20 is a browser-based virtual tabletop platform that lets you play tabletop RPGs like Dungeons and Dragons with people anywhere in the world. Since its launch in 2012, it has become the go-to service for remote gaming groups who want maps, character sheets, and Dynamic Lighting all in one place. You get a free tier to start, but many players upgrade to Plus, Pro, or Elite for extra storage and tools.

If you are playing in the Philippines, you have likely noticed that Roll20 bills in USD converted to PHP. The service works well for serious campaign runners, but if you have stopped playing, changed game systems, or found a cheaper alternative, there is no reason to keep paying. The good news is that cancelling Roll20 is straightforward once you know where to look, and Stopee is here to guide you through every step so you do not get stuck with unexpected charges.

The roll20 pricing structure in the philippines

Roll20 offers four membership tiers. Your current plan and billing date appear in your account settings, so check those before you cancel anything. Approximate PHP conversions are listed here based on USD pricing as of November 2025, but your exact charge depends on your payment method and local exchange rates.

Most people upgrade for Dynamic Lighting or extra storage, not for basic access. If you only join games as a player and do not host campaigns, the free tier is honestly all you need. That is why many players downgrade instead of fully cancelling.

Common reasons to cancel roll20

You might be considering cancellation because your campaign ended, you switched to a different virtual tabletop, or the monthly charge is no longer worth it. You could also be moving to an offline-only game group or trying to reduce your subscription expenses. Whatever your reason, Stopee respects your decision and will make sure you do not get charged again after you stop playing.

Your rights as a roll20 subscriber in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in every transaction, including digital subscriptions. This means Roll20 cannot charge you without your explicit consent, must clearly show when your next billing date is, and must process cancellation requests within a reasonable timeframe.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, any business offering a service must give you clear information about price, terms, and auto-renewal dates before you pay. Roll20 is required to show you your next billing date in your account settings. If you request cancellation before that date, they must stop charging you on the next cycle. If they do not honour your cancellation and charge you again, that is a violation of your consumer rights.

The Department of Trade and Industry (DTI) and the National Telecommunications Commission (NTC) are your escalation points if Roll20 refuses to process your cancellation or continues charging you after you cancel. Keep all email confirmations, screenshots of your account, and bank statements showing the charges. These records are your proof if you need to file a complaint.

What happens to your games and characters when you cancel

This is the question that worries most players. The good news is that Roll20 does not delete your campaigns, character sheets, or maps when you downgrade to free or cancel your subscription. Your games remain saved and you can reactivate your paid plan anytime to access them again with all your Dynamic Lighting settings intact. You simply lose access to paid features like extra storage and priority support.

However, if your subscription has extra features like premium game modules or Third-party content you purchased separately, those remain tied to your account as long as the licence is valid. Cancelling the subscription does not erase them.

How to cancel roll20 step by step

Cancellation on Roll20 is done through your account settings, and the process takes about 5 minutes once you are logged in. Stopee recommends doing this at least 24 hours before your next billing date to avoid any overlap charges.

Cancelling your roll20 subscription on the website

If you signed up directly on Roll20.net, you cancel through the same account page. This is the official method and the one Roll20 supports. You do not need to contact support unless something goes wrong.

1. Sign in to your Roll20 account at roll20.net.
   • Use the email and password you created.
   • If you forgot your password, use the "Forgot Password" link on the login page.
2. Navigate to your account settings.
   • Click your profile icon or username in the top right corner.
   • Select "Account Settings" or "Preferences" from the dropdown menu.
3. Find the subscription management section.
   • Look for "Manage My Subscription," "Billing," or "Subscription" in the account menu.
   • This area shows your current plan and next billing date.
4. Select the Free tier as your new plan.
   • Click "Downgrade" or "Change Plan."
   • Choose "Free" from the available options.
5. Confirm the downgrade and review the effective date.
   • Roll20 will show you the date your change takes effect (usually the end of your current billing cycle).
   • Click "Confirm" to finalize.
6. Save the confirmation email.
   • Roll20 sends a confirmation to your registered email address.
   • Do not delete this email; it proves you cancelled on a specific date.

Pro tip: Cancel at least 2-3 days before your billing date, not on the day itself. Payment processors sometimes take time to sync with subscription services, and cancelling early removes all doubt.

Cancelling if you subscribed through an app store or third-party platform

If you signed up for Roll20 through Google Play, Apple App Store, or another payment platform, you must cancel through that platform, not through Roll20.net. Each platform handles subscriptions differently, so cancelling on Roll20's website will not stop app store charges.

1. Identify where you subscribed.
   • Check your email for the original receipt or confirmation.
   • Look for language like "Google Play," "Apple," "App Store," or the name of another payment processor.
2. Log in to that platform's account settings.
   • For Apple: go to Settings > [Your Name] > Subscriptions.
   • For Google Play: open the Play Store app, tap your profile icon, and select "Payments and subscriptions" > "Subscriptions."
3. Find Roll20 in your active subscriptions.
   • Scroll through the list until you see "Roll20" or "Roll20 Virtual Tabletop."
4. Select "Cancel Subscription" or "Manage Subscription."
   • The exact wording varies by platform.
5. Confirm the cancellation on the final screen.
   • The platform will ask you to confirm that you want to stop recurring charges.
   • Click "Yes" or "Confirm."
6. Check your email for a cancellation confirmation.
   • Both the app store and Roll20 may send you separate emails.
   • Keep both for your records.

Warning: Deleting the Roll20 app from your phone does not cancel your subscription. You must go through the app store's subscription settings or you will continue to be charged every month.

What to expect after you cancel roll20

Cancellation can feel uncertain because subscription services are not always transparent about what happens next. Stopee wants you to feel confident that your cancellation has worked, so here is exactly what you will experience in the days and weeks after you cancel.

Your access and billing timeline after cancellation

When you downgrade to Free, your paid access continues through the end of your current billing cycle. For example, if you pay on the 15th of each month and cancel on the 8th, you keep Plus/Pro/Elite features until the 14th. On the 15th, your subscription switches to Free and no charge appears. This is how it should work, and it is the reason Stopee recommends cancelling well before your billing date.

If a charge does appear after your cancellation date, it is almost always a sync delay between Roll20 and your payment processor. Check your account settings to confirm your plan now shows as "Free." If it still shows a paid plan, your cancellation did not go through and you need to repeat the steps above.

Recovering money if you were charged after cancellation

Roll20 does not automatically issue refunds when you cancel. Your payment covers access through the end of that billing cycle, and once the cycle ends, no new charge occurs. However, if you were charged after you cancelled, you have options.

• Contact Roll20 support directly through their web form and ask for a refund. Provide your cancellation date and the date of the unwanted charge. Include a screenshot of your account showing the current Free tier.
• If Roll20 refuses to refund you, dispute the charge with your bank or payment processor. In the Philippines, you can file a chargeback through your bank or GCash/Maya support. Provide your cancellation proof and the charge date.
• Report the issue to the DTI if the company continues charging you after you cancel. The DTI handles unfair subscription practices and can mandate refunds.

Keep every email, screenshot, and bank statement related to your cancellation and any charges that follow. These documents are your leverage if you need to escalate the issue.

Common cancellation mistakes to avoid

Cancellation friction is frustrating, especially when a company makes the process harder than it needs to be. Stopee has seen hundreds of players struggle with Roll20 cancellation, and most mistakes are preventable.

The mistakes that cost you money or access

The biggest mistake is cancelling on your billing date instead of before it. If you cancel on the exact day Roll20 charges you, the charge might go through before your cancellation syncs, leaving you with unexpected PHP in that month. The second mistake is thinking that deleting the Roll20 app or logging out cancels your subscription. It does not. The third mistake is cancelling through Roll20.net when you actually subscribed through Google Play or Apple, which means you stop paying twice or get charged twice when you try to resubscribe.

Some players also make the mistake of assuming a failed payment means their subscription is cancelled. If your card is declined, Roll20 usually retries the charge over the next few days and may suspend your account if payment fails repeatedly. You still need to manually downgrade to Free to stop future charges.

How to confirm your cancellation actually worked

Do not rely on memory or a single email to confirm cancellation. Log back into your Roll20 account 24 hours after you cancel and check the subscription page. It should now show "Free" as your active plan. If it still shows Plus, Pro, or Elite, your cancellation did not register. Repeat the cancellation steps immediately and contact Roll20 support if the issue persists.

Also check your bank statement or payment app (GCash, Maya, credit card) about 5-7 days after your original billing date. You should see no new Roll20 charge. If a charge appears, contact your bank first to dispute it, then follow up with Roll20.

Roll20 cancellation checklist

Use this checklist before, during, and after you cancel to make sure nothing goes wrong. Stopee designed this so you can mark off each step and have proof that you did everything correctly.

• I checked my current Roll20 plan name (Free, Plus, Pro, or Elite).
• I found my next billing date in my account settings.
• I identified where I subscribed (Roll20.net, Google Play, Apple App Store, or other).
• I took a screenshot of my plan and billing date before cancelling.
• I logged in to the correct platform (Roll20.net or app store account).
• I found the subscription management section in settings.
• I selected "Free" as my new plan or clicked "Cancel Subscription."
• I confirmed the cancellation and saw the effective date.
• I saved the confirmation email Roll20 sent me.
• I waited 24 hours and logged back in to confirm my plan now shows "Free."
• I checked my bank or payment app for any charges 5-7 days after my original billing date.
• If I was charged after cancelling, I saved proof and prepared to dispute or escalate.

When to keep roll20 versus when to cancel

Not everyone should cancel. If you play regularly and use Dynamic Lighting or need extra storage, a paid plan might be worth it. This comparison helps you decide whether cancellation makes sense for your situation.

Getting help if roll20 refuses to cancel

Stopee knows that some companies make cancellation deliberately difficult. If you have followed these steps and your subscription still has not cancelled, or Roll20 continues charging you despite your request, you have formal channels to escalate.

Contact roll20 support

Roll20 handles support through a web form on their help centre. Send them a clear email including the date you requested cancellation, your account email, your next billing date, and a screenshot of your account settings showing the issue. Give them 5-7 business days to respond. If they do not, move to the next step.

File a complaint with the department of trade and industry (DTI)

The DTI protects consumers from unfair subscription practices. You can file a formal complaint if Roll20 refuses to cancel or continues charging you after you cancel. Visit dti.gov.ph or contact your nearest DTI office with proof of your cancellation request and the charges that followed. The DTI can order Roll20 to refund you and pay penalties for violating your rights under the Consumer Act.

Dispute the charge with your bank or payment processor

Contact your bank, credit card issuer, GCash, Maya, or the app store where you subscribed. Explain that you cancelled the subscription but were charged anyway. Provide your cancellation proof and the transaction date. Most payment processors have a 60-180 day window to dispute charges, and they will investigate on your behalf. If Roll20 cannot prove the charge was authorised after your cancellation, your money comes back.

Roll20 cancellation address and support

Roll20 does not publish a physical mailing address for cancellations in the Philippines or elsewhere. All support goes through their online help form. However, if you need to escalate a billing dispute, you can reference Roll20's legal registration when dealing with banks or the DTI.

For immediate help with your cancellation, Stopee recommends contacting your payment processor first - they respond faster than Roll20 support and have the power to reverse charges. Stopee has helped thousands of consumers cancel unwanted subscriptions, regain control of their billing, and recover money taken after cancellation. Your cancellation is valid, your data is safe, and you have rights under Philippine law.