Manage Centr
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Centr: The Right Way
How to cancel centr and protect your refund in australia
What centr is and why you might want to cancel
Centr is a subscription-based fitness and wellness app that delivers personalised workout plans, meal guides and mindfulness coaching developed in partnership with celebrity trainers. You pay monthly, quarterly or annually to access daily workouts, nutrition tracking and community features through their mobile app and web platform. The service operates as CH Digital Pty Ltd and commonly offers a free trial at sign-up that converts to a paid plan unless you cancel before the trial ends.
If you have started a Centr subscription and now want to leave, you are not alone. Users frequently report billing surprises, unexpected renewals and difficulty accessing customer support when they need cancellation help. At Stopee, we have helped thousands of Australians navigate cancellation on fitness apps just like this one, and we know the friction points that slow you down.
Common reasons to cancel centr
You might want to cancel because the workouts no longer suit your schedule, the meal plans do not align with your dietary needs, or you have found better value elsewhere. Others cancel after hitting technical issues with the app, slower app performance or a change in their fitness priorities. Whatever your reason, your right to cancel without penalty is protected under Australian Consumer Law, and we will show you exactly how to exercise that right.
The billing trap that catches most users
The biggest friction point with Centr cancellations is that the platform handles renewals differently depending on how you paid. If you purchased through the Apple App Store or Google Play, those marketplaces control your renewal. If you signed up directly through Centr's website, Centr's own billing system handles your next charge. This split means you could cancel in one place and still be charged by the other, so we will cover both paths step by step.
How centr subscriptions are priced in australia
Understanding what you are actually paying for helps you decide whether to cancel or pause, and supports your refund case if something goes wrong.
| Plan type | Billing frequency | Typical price (AUD) | Commitment | Best for |
|---|---|---|---|---|
| Monthly | Every 30 days | $14.99-$16.99 | No lock-in | Flexible commitment; cancel any time |
| Quarterly | Every 90 days | $39.99-$44.99 | 3-month term | Modest discount for longer trial |
| Annual | Every 365 days | $99.99-$119.99 | 12-month term | Largest discount; heaviest commitment |
| Free trial | Usually 7-14 days | $0.00 initial | Auto-converts to paid plan | Test before you commit; cancel before trial ends |
Pro tip: Prices shown in the app store may differ from Centr's website because Apple and Google take a commission. If you purchased through an app store and your receipt shows a different amount, that is normal and does not affect your cancellation rights.
Your consumer rights under australian law
Australian Consumer Law gives you strong protections when cancelling a subscription, and Centr must honour them.
Cooling-off period and automatic renewal rules
If you signed up to Centr within the last 14 days, you have a statutory cooling-off period. You can cancel and request a refund of any charges made during this window, regardless of whether you have used the service or whether Centr's terms say otherwise. This right comes straight from the Australian Consumer Law and is not negotiable.
Additionally, Centr must give you clear, easy-to-find renewal reminders at least 7 days before any charge is due. If the renewal notification is buried in an email or the app fails to show it clearly, you have grounds to dispute the charge with your bank or the payment processor. Many users successfully reverse unwanted renewals by reporting them to their bank as unauthorised charges when Centr failed to send a proper reminder.
Faulty goods and misleading conduct
If the Centr app crashes repeatedly, fails to show advertised workouts, or does not deliver the service quality promised in marketing materials, you may be entitled to a refund under the Australian Consumer Law guarantee of acceptable quality. You do not need to accept a "technical fault" as an excuse if it prevents you from using the core service.
Similarly, if Centr advertised a specific trial length, promised a discount, or stated cancellation was "easy" but then made it difficult or unclear, that is misleading conduct and gives you a refund claim.
Escalation authority if centr refuses
If Centr ignores your cancellation request or refuses to refund charges you dispute, you can lodge a complaint with the Australian Consumer Protection Notice (ACPN) or escalate through your state's consumer affairs body. For Victoria, that is the Consumer Affairs Victoria (CAV); for New South Wales, it is Fair Work Ombudsman and NSW Fair Trading. These agencies have real enforcement power and can force a refund if Centr is in breach.
Methods to cancel centr in australia
You have two main paths to cancel, and your choice depends on where you originally signed up.
Cancel if you subscribed through the apple app store (iOS)
Apple controls the renewal, so you must cancel through Apple, not directly with Centr. Here is the exact process:
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Centr" in the list and tap it.
- Tap "Cancel subscription" or "Delete subscription" (wording varies by iOS version).
- Confirm the cancellation when prompted.
- You will see a confirmation screen. Take a screenshot as proof.
Warning: If you tap "Delete App" instead of cancelling the subscription, your subscription will still renew and you will be charged. Only cancelling the subscription stops future charges.
Pro tip: After you tap cancel, the app will offer you a discounted rate to keep your subscription. If you are certain you want to leave, ignore that offer and complete the cancellation process by tapping the final "confirm" or "yes, cancel" button.
Cancel if you subscribed through google play (Android)
Google Play manages your renewal if you signed up via an Android device. Follow these steps:
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Subscriptions".
- Tap "Centr".
- Tap "Cancel subscription".
- Select a reason for cancellation (required by Google).
- Confirm when prompted and take a screenshot of the confirmation.
Google Play will usually offer you a discount to stay. If you want to cancel, skip past that step and complete the process.
Cancel if you subscribed directly through centr's website
If you signed up via centr.com and provided a credit card directly to Centr, you need to cancel through their account dashboard. The process is currently less transparent than app store cancellation, so here is what to do:
- Log in to your Centr account on centr.com using your email and password.
- Navigate to "Account Settings" or "Billing" (usually in a menu under your profile).
- Find the section labelled "Subscription" or "Active Plan".
- Look for a "Cancel Subscription" or "Pause Subscription" button.
- If no button appears, proceed to the next step.
- If self-service cancellation is not available, email Centr's support team at the address listed on their privacy policy page or contact page with the subject line "Cancellation Request".
- In your email, include your account email address, the date you want the cancellation to take effect, and a request for written confirmation once cancelled.
- Save a copy of your email and any response you receive.
Warning: Centr does not list a dedicated cancellation email address on their main website, which is a common dark pattern used to discourage cancellations. You will need to search their privacy policy or footer for contact details. We recommend also contacting them through the "Help" or "Contact Us" form in the app and requesting cancellation there, with a separate email follow-up for documentation.
What happens after you cancel centr
Cancelling Centr does not instantly cut off your access, and understanding the timeline helps you avoid feeling locked out unexpectedly.
Access during the paid period
When you cancel, Centr will stop processing future renewals, but you retain full access to the app and its content until the end of the billing period you have already paid for. If you cancelled on 15 March and your next charge was scheduled for 30 April, you can use Centr without interruption until 30 April. On 1 May, your login will no longer work unless you resubscribe.
Data and account preservation
Cancelling does not delete your workout history, saved meal plans or progress tracking. Your account remains in Centr's system, which means you can reactivate your subscription later without losing your data. If you want to fully delete your account and personal data, you must make a separate data deletion request in writing, which is a different process from cancellation.
Email confirmations and app behaviour
Centr should send you an email confirmation that your subscription has been cancelled. This email is your proof, so keep it in your records permanently. After cancellation, you may still receive marketing emails from Centr; those are separate from your subscription and do not mean you were not cancelled. You can unsubscribe from those emails using the link in each message.
Refunds, credits and how to claim them
Whether you receive a refund depends on when you cancelled, how much of the billing period remains, and your original payment method.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your initial purchase, you are entitled to a full refund of any charges made, even if you have used the service extensively. This is your statutory right under Australian Consumer Law and applies whether you cancelled a trial-to-paid conversion or an outright paid plan. Contact Centr (or Apple / Google if you subscribed through their store) and explicitly state you are claiming your cooling-off period refund. Provide the date of your original purchase and your cancellation date as proof.
Expect the refund to process within 14 days of your claim. If it does not appear after 14 days, escalate with your bank or the payment processor.
Refunds after the cooling-off period
Once you are beyond 14 days, Centr is not automatically required to refund unused portions of your plan. However, if you cancel mid-cycle and encounter one of these circumstances, you have a strong case:
- The app was faulty or broken during the period (technical issues preventing use).
- Centr failed to send a renewal reminder 7 days before a charge was due (unauthorised renewal claim).
- You were charged after clicking cancel but before the cancellation took effect (double-billing).
- The service was materially different from what Centr advertised (misleading conduct).
If any of these apply, contact Centr in writing and explain why you believe you deserve a partial refund. Many users succeed in obtaining a goodwill refund (partial credit or store credit) at this point, especially if they escalate calmly and cite the relevant Australian Consumer Law provision.
Refunds through app stores vs. direct payment
If you paid through Apple App Store, your refund comes from Apple, not Centr. Start your refund claim with Apple: go to "Purchase History", select the Centr charge, tap "Report a Problem" and choose "I would like a refund". Apple typically grants refunds within 48 hours if you claim within 90 days of purchase. Similarly, Google Play refunds must be claimed through Google's system, not directly with Centr.
If you paid Centr directly via credit card, you can also dispute the charge with your bank or card issuer as a chargeback if Centr ignores your refund request for more than 30 days. This is slower but adds pressure.
Mistakes to avoid when cancelling centr
Cancellations often go wrong because users rush or misunderstand the steps. Here are the pitfalls that trip up most people, and how to sidestep them.
Deleting the app instead of cancelling the subscription
This is the single most common mistake. Deleting the Centr app from your phone does not cancel your subscription. You will continue to be charged every 30 days (or every 90 or 365, depending on your plan) until you cancel the subscription through Apple, Google Play or Centr's website. Only cancelling the subscription itself stops the charges. Always cancel first, then delete the app if you want.
Cancelling in the wrong place
If you subscribed via the Apple App Store but try to cancel through Centr's website, nothing happens to the renewal. The charge still goes through because Apple controls it. You must cancel through the payment method you used to subscribe. If you are unsure where you signed up, check your email receipts. If your receipt says "Apple" or "Google", cancel there. If it says "Centr" or "CH Digital Pty Ltd", cancel on Centr's site or email support.
Not documenting your cancellation
If a dispute arises and you cannot prove you cancelled, Centr has the upper hand. Always take screenshots of the cancellation confirmation screen, save confirmation emails, and note the exact date and time you cancelled. These become evidence if you later need to claim a refund or escalate to a consumer protection agency. At Stopee, we have seen users lose refund disputes simply because they did not retain proof, even though they genuinely had cancelled.
Ignoring renewal reminders or charges
If you see a Centr charge appear after you thought you cancelled, address it immediately. Do not wait hoping it will go away. Contact your bank, Apple, Google or Centr within 30 days to dispute the charge. The longer you wait, the harder it becomes to reverse. Many unauthorised renewal charges are reversed quickly if reported early, but disappear from dispute windows after 90 days.
Not requesting written confirmation from centr
If you cancel through email, always ask Centr to reply with written confirmation of the cancellation date. If you cancel through the app and no email arrives, email Centr a second time stating you have cancelled and requesting written confirmation. This creates a paper trail and protects you if Centr later claims it never received your cancellation request.
Checklist before and after cancelling centr
Use this checklist to ensure you have covered every step and protected your refund claim.
| Step | Action | Status |
|---|---|---|
| 1 | Note today's date and your original subscription date (check your first receipt). | ☐ |
| 2 | Identify where you subscribed (Apple, Google Play, or Centr's website). | ☐ |
| 3 | Check if you are within 14 days of sign-up (cooling-off eligibility). | ☐ |
| 4 | Open your app store account or Centr account and follow the correct cancellation steps above. | ☐ |
| 5 | Take a screenshot of the cancellation confirmation page immediately. | ☐ |
| 6 | Save any confirmation emails from Apple, Google, or Centr. | ☐ |
| After cancellation | Action | Status |
|---|---|---|
| 7 | Monitor your bank or card statement for 5-7 days to confirm no further charges appear. | ☐ |
| 8 | If a charge appears after cancellation, contact your bank immediately and file a dispute. | ☐ |
| 9 | If you are entitled to a refund, submit your claim in writing with all documentation. | ☐ |
| 10 | If Centr or your app store refuses a refund you believe you are owed, escalate to your state's consumer affairs authority. | ☐ |
What users say about cancelling centr
Real experiences from Australians who have cancelled Centr show a mixed picture. Most praise the workout content itself, but frustration centres on billing and customer support.
Positive cancellation experiences
Some users report smooth cancellations through Apple or Google Play, with no follow-up charges. Those who cancelled within the trial period and claimed their cooling-off refund successfully note that the process was straightforward when they knew exactly where to cancel. Users who contacted Centr support proactively before a renewal was due also report that the team honoured cancellation requests without hassle.
Difficult cancellations and common frustrations
The majority of negative reviews mention unexpected charges after users believed they had cancelled, difficulty finding contact details for support, and slow refund processing. Some users report that Centr's website cancellation button was missing or unclear, forcing them to email support with no response. Others describe trying to cancel through the wrong channel (e.g., emailing Centr when they subscribed via Apple), leading to a month of confusion and extra charges. A recurring theme is lack of clear renewal reminders, which may violate Australian Consumer Law but left users unaware they had been charged again.
Successful refund patterns
Users who obtained refunds consistently mention documenting everything (screenshots, email chains, receipt dates) and calmly escalating to their bank or the app store when Centr did not respond. Several report success by invoking the cooling-off period explicitly, stating "I am claiming my statutory 14-day cooling-off refund under Australian Consumer Law" rather than asking politely. Others escalated small disputes to their credit card issuer's fraud or chargeback team, which motivated Centr to refund rather than face a dispute claim.
How stopee helps you cancel with confidence
At Stopee, we have built tools and guides to help Australian consumers like you cancel subscriptions faster and secure refunds you are entitled to. We know that Centr cancellation is confusing because the platform uses third-party payment processors and does not make cancellation obvious. That complexity is intentional (a dark pattern), which is why we have mapped out every route for you.
Stopee helps you in three ways. First, our step-by-step guides cover every subscription type so you never cancel in the wrong place. Second, we spell out your consumer rights so you know exactly when Centr must refund you under Australian law. Third, we provide templates and escalation strategies for when Centr ignores you, so you can push back with confidence. If you have cancelled Centr and hit a roadblock (a missing refund, a surprise charge, or a support team that won't respond), visit Stopee to find the escalation path that works for your situation.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Use our platform to track your cancellation, store your documentation, and escalate to consumer protection authorities if needed. We do the research so you do not have to.
Contact centr for cancellation support
If you need to reach Centr directly after cancelling (for example, to request a refund or dispute a charge), use the contact details below.
Postal address
CH Digital Pty Ltd (trading as Centr)
13 Cremorne Street
Cremorne VIC 3121
Australia
This is the registered business address listed in Centr's Privacy Policy and is the most reliable physical contact point for formal complaints or written refund requests. Send any cancellation dispute letters to this address via registered post so you have proof of delivery.
Email and online support
Centr does not advertise a dedicated cancellation email address on its main website. For support, use the "Help" or "Contact Us" form within the Centr app or website. If that form does not yield a response within 5 business days, or if you need to escalate a refund dispute, write to the postal address above.
If centr does not respond
If Centr ignores your cancellation request or refund claim for 30 days or more, lodge a complaint with your state's consumer protection authority. In Victoria, contact Consumer Affairs Victoria (CAV). In New South Wales, contact NSW Fair Trading. In Queensland, contact the Office of Fair Trading Queensland. These bodies can investigate your complaint and compel Centr to refund you if they find a breach of Australian Consumer Law.
Cancelling Centr does not have to be stressful. Armed with the right information, you can cancel confidently, protect your refund, and move forward. Whether you are cancelling because the service no longer fits your life or because you hit a billing problem, the steps above put you in control. Stopee stands with you every step of the way, and if Centr causes trouble, we will show you how to push back under Australian Consumer Law. Cancel with evidence, escalate with confidence, and reclaim what is yours.