Manage Centr

How to cancel centr and protect your refund rights in new zealand

What you need to know about centr

Centr is a fitness, nutrition and wellness platform delivering workouts, meal plans, mindfulness content and progress tracking through web and mobile app subscriptions. The service, created by Chris Hemsworth's team, operates across multiple subscription tiers and regularly offers promotions to new and returning users.

Your ability to cancel Centr depends entirely on where you subscribed. If you signed up via the Centr website (centr.com), web cancellation is your path. If you subscribed through Apple App Store or Google Play, those platforms control your subscription and cancellation process. Understanding this distinction is critical because cancelling in the app does not cancel your actual subscription if it's managed by Apple or Google.

How centr subscriptions work

Centr subscriptions auto-renew on your billing date unless you actively cancel before renewal. The service includes guided workout programs, customised meal plans, mindfulness sessions and a progress tracker accessible via the Centr app and web dashboard. Access continues through the end of your current billing period even after you cancel, provided you cancel at least 24 hours before your next charge date.

Where your subscription lives

Your subscription is managed by one of three platforms: Centr's own system (centr.com), Apple's App Store system (for iOS users), or Google Play's system (for Android users). Each platform handles cancellations and refunds independently. This matters because cancelling through the wrong channel leaves your subscription active and continues charging you.

Centr pricing in new zealand

Centr pricing varies depending on which app store or website you use to subscribe. The table below reflects typical New Zealand pricing as of recent updates, but promotional rates and regional variations may apply.

Prices may differ across the Apple App Store, Google Play Store and centr.com. Always check your most recent invoice or subscription settings to confirm your exact plan and renewal date.

When cancelling centr makes sense

You might consider cancelling Centr if the cost no longer fits your budget, if you've finished a training goal, or if you prefer alternative fitness apps. Stopee recommends reviewing your actual usage before deciding, as even sporadic users often forget they still have active subscriptions.

Reasons to keep your subscription

If you use Centr's workouts or meal plans regularly, the platform delivers structured programming that suits people training at home or with minimal equipment. The content library is substantial and adds new sessions monthly. Many users find the mindfulness and nutrition features valuable alongside workouts.

Reasons to cancel

Budget constraints are the most common reason. Secondly, if you've completed a specific program or achieved your training goal, cancelling prevents unnecessary charges. If you've switched to another fitness platform or gym membership, cancelling Centr frees up that monthly cost. Finally, if you've noticed you rarely log in, that's a clear signal to cancel and redirect your spending.

How to cancel centr on each platform

Cancellation methods differ significantly depending on where you subscribed. Follow the exact steps for your platform to ensure your subscription stops before the next charge.

Cancel centr via the website (centr.com)

Web-based subscriptions managed directly by Centr require email cancellation. There is no online cancellation form on the Centr website, so you must contact Centr support directly.

1. Open your web browser and navigate to hello@centr.com (or locate the contact email in Centr's support pages)
2. Compose a new email with the subject "Subscription cancellation request"
3. In the email body, include:
   • The email address associated with your Centr account
   • A clear statement: "I request cancellation of my Centr subscription, effective immediately"
   • Your subscription or order ID (find this in your confirmation emails or account settings, if available)
4. Send the email and wait for confirmation
5. Expect a response within 24 to 48 hours confirming your cancellation
6. Verify in your account that your subscription status shows "cancelled" before your next billing date

Pro tip: Save a copy of your cancellation email and Centr's reply for your records. If you're charged after cancellation, this proof supports a refund dispute or chargeback claim through your bank.

Warning: Do not assume silence means cancellation. Follow up if you don't receive confirmation within 48 hours, or check your account directly to confirm cancellation status.

Cancel centr via apple app store (iOS)

If you subscribed to Centr through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription manager, not within the Centr app itself.

1. Open Settings on your iPhone or iPad
2. Tap your name or Apple ID at the top of the menu
3. Select "Subscriptions" (you may see "Media & Purchases" on older iOS versions)
4. Find and tap "Centr" in your active subscriptions list
5. Tap "Cancel Subscription" (the button text may vary: "Edit Subscription" then "Cancel")
6. Confirm cancellation when prompted
7. Your subscription ends at the close of your current billing period; you retain full access until then

Pro tip: Screenshot the final confirmation screen showing your cancellation date. This proves you cancelled within Apple's system and protects you if Apple or Centr later claims you didn't.

Warning: Cancelling within the Centr app itself does not cancel your subscription. You must cancel through your device Settings and Apple's subscription manager. Many users make this mistake and continue to be charged.

Cancel centr via google play store (Android)

Android users who subscribed through Google Play must cancel via Google's subscription manager, not within the Centr app.

1. Open Google Play Store on your Android device (the icon is a multicoloured play button)
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions" from the menu
4. Find and tap "Centr"
5. Tap "Cancel subscription"
6. Follow the prompts; Google will ask you to confirm cancellation and may offer a discount to keep your subscription
7. Select "Cancel subscription" again to confirm
8. You retain access until the end of your current billing period

Pro tip: If Google offers a discounted rate to keep your subscription, take a screenshot and compare that rate to Centr's public pricing. You can always cancel again later, and temporary discounts can be valuable if you're genuinely interested in staying longer.

Warning: Google grants a 48-hour window for automatic refund approval after you cancel. Cancelling outside that window means any refund request becomes discretionary and less likely to succeed. Cancel early in your billing cycle if you expect a refund.

What happens after you cancel centr

Cancellation is not immediate, and understanding the timeline protects you from accidental charges and helps you plan your fitness routine during the transition.

Your access during the cancellation period

After you request cancellation, you retain full access to all Centr features until the end of your current billing period. This is true for web cancellations, Apple App Store cancellations and Google Play cancellations. You can download workouts, save meal plans and review your progress tracker right up until your subscription expires. This grace period ensures you're not locked out immediately upon cancellation.

Billing and auto-renewal

If you cancel at least 24 hours before your next renewal date, you will not be charged again. If you cancel within 24 hours of renewal, you may be charged one final time. Once you cancel, the subscription will not auto-renew on your next billing date. Your payment method will no longer be charged for Centr.

Account data, progress and login

Your account, progress tracking, saved workouts and profile data remain in the Centr system after cancellation. You can log back into your account to view historical data, but you cannot access the premium content library without an active subscription. If you later resubscribe, your progress history is usually restored. To permanently delete your account and data, email hello@centr.com with a specific data deletion request and allow 7 to 10 business days for processing.

Refunds and dispute resolution

Whether Centr refunds your money depends on the reason you're cancelling and the platform managing your subscription. Stopee advises pursuing refunds aggressively if you were charged in error or shortly after signing up.

Refunds for centr web subscriptions (centr.com)

Centr's refund policy covers billing errors, unauthorised charges and duplicate charges. If you were charged twice for one month or charged after requesting cancellation, you can request a refund. However, Centr does not offer prorated refunds for unused time within a billing period (for example, if you cancel 15 days into a 30-day cycle).

To request a refund, email hello@centr.com with your order ID and a clear explanation of the billing issue. Include your invoice or bank statement showing the disputed charge. Centr typically responds within 2 to 5 business days. Approved refunds are usually processed to your original payment method within 5 to 7 business days.

Refunds for apple app store subscriptions

Apple controls all refunds for App Store subscriptions, not Centr. You must request the refund directly from Apple via reportaproblem.apple.com. Select the Centr subscription charge you want to dispute and explain the issue (billing error, accidental charge, duplicate charge, or service quality).

Apple's review process takes 2 to 5 business days. If approved, your refund is processed back to your Apple account or original payment method within 3 to 5 business days. Apple offers a 48-hour window for automatic refund approval after cancellation, but refund requests beyond that window are reviewed manually and are less likely to succeed. If Apple denies your refund, Centr cannot override Apple's decision, though you may contact Centr support to explain your situation and request escalation.

Refunds for google play store subscriptions

Google Play processes all refunds for Android subscriptions. You can request a refund directly in Google Play: open Google Play Store, tap your profile icon, select "Manage subscriptions", tap Centr, tap "Manage", then select "Report a problem". Explain your issue and submit.

Google has a 48-hour automatic approval window after cancellation for straightforward refund requests. After 48 hours, refunds are discretionary. Processing time for approved refunds is 3 to 5 business days. If Google denies your refund, you may contact Centr support, but Centr cannot force Google to reverse the decision. Your last recourse is to dispute the charge through your bank as an unauthorised transaction.

Your consumer rights in new zealand

The Consumer Guarantees Act 1993 protects you when you purchase goods and services in New Zealand. These protections are especially relevant if Centr fails to provide the service you paid for or charges you after cancellation.

Key protections under the consumer guarantees act

Services must be supplied with due care and skill, be fit for purpose and be completed within a reasonable timeframe. If Centr subscriptions become inaccessible immediately after purchase, or if the app crashes consistently and prevents you from using the service, you may claim a breach of these guarantees. Additionally, if Centr continues charging you after you cancel, that is a billing error and you have the right to a refund under the Act.

The Consumer Guarantees Act also requires that refunds be processed promptly once granted. If a refund is delayed beyond the timeframes stated, you can escalate to the Commerce Commission or the Disputes Resolution Scheme (DRS) for mediation.

Escalation pathways in new zealand

If Centr or the app store refuses to refund a disputed charge or does not respond to your cancellation request within 48 hours, contact the Commerce Commission at comcom.govt.nz. The Commerce Commission investigates consumer complaints related to unfair trading and billing issues.

For subscription billing disputes, you can also escalate through the Disputes Resolution Scheme (DRS) if Centr or Apple/Google are DRS members. DRS provides free mediation and binding resolution without court involvement. Ask Centr or the app store whether they participate in DRS before filing a complaint.

As a final option, you can dispute the charge through your bank or credit card provider. If you cancel Centr and are charged again, contact your bank and request a chargeback or reversal. Your bank can investigate and often reverses unauthorised charges within 10 to 15 business days.

Common mistakes when cancelling centr

Cancelling a subscription sounds simple, but many users make costly errors that leave them charged long after they intended to stop. Stopee has helped thousands of consumers recover money lost to these preventable mistakes.

Mistake one: cancelling in the app instead of the app store

The single most common error is opening the Centr app, looking for a "cancel subscription" button, and believing the app handles cancellation. It does not. Cancelling your account within the Centr app does not cancel your subscription with Apple or Google. You will continue to be charged, and the Centr app will let you access the service again when you log back in (often confusing users into thinking they're still subscribed).

Solution: Ignore the Centr app's account settings entirely for cancellation. Instead, go directly to your device Settings (iPhone/iPad) or Google Play Store (Android) and cancel through the official app store system. Verify in the store that your subscription shows as "cancelled" before your next billing date.

Mistake two: cancelling too close to renewal

If you cancel within 24 hours of your scheduled renewal date, you may still be charged. Payment processors and app stores process charges in batches overnight. Cancelling at 11pm on the day before your renewal does not guarantee the charge is blocked.

Solution: Cancel at least 2 to 3 days before your renewal date. Check your most recent invoice to confirm the exact renewal date, then set a reminder to cancel 72 hours before that date. Stopee recommends setting a phone reminder the moment you sign up for any subscription so you never forget the renewal date.

Mistake three: not saving proof of cancellation

If you cancel and are later charged, you need evidence that you cancelled. Without proof, disputing the charge becomes difficult. Centr may claim they have no record of your cancellation, and the app stores require evidence that you completed cancellation through their system.

Solution: Screenshot every cancellation confirmation screen immediately. For web cancellations via email, save Centr's reply confirming the cancellation. For app store cancellations, take a screenshot of the final confirmation message and also a screenshot of your subscription list showing the service as "cancelled". Store these in a folder on your phone or computer for quick reference if a dispute arises.

Mistake four: assuming silence means cancellation

You cancel Centr via email and never receive a response. You assume cancellation went through. On your next billing date, the charge appears on your bank statement. Silence is not confirmation of cancellation, especially for email requests.

Solution: After emailing cancellation requests to hello@centr.com, follow up with a second email if you do not receive confirmation within 48 hours. Additionally, check your account directly 5 days before your next billing date to confirm subscription status shows as "cancelled". If the status still shows "active", send another cancellation request immediately.

Cancellation checklist for centr

Use this checklist to ensure you cancel correctly and protect yourself against hidden charges.

Contact information and cancellation address

Centr does not maintain a physical mailing address in New Zealand for subscription cancellations. All cancellations must be processed via the methods outlined above: web (email to hello@centr.com), Apple App Store (via Settings), or Google Play Store (via Play Store app).

If you need to escalate a billing dispute or cancellation issue beyond Centr's standard channels, use the following escalation contacts:

• Centr support email: hello@centr.com (for account and billing questions)
• Apple App Store refunds: reportaproblem.apple.com
• Google Play refunds: Support within the Google Play Store app or support.google.com/googleplay
• Commerce Commission New Zealand: comcom.govt.nz (complaints about unfair trading or billing)
• Disputes Resolution Scheme: drs.org.nz (if Centr or the app stores are members)

Final guidance on cancelling centr

Cancelling Centr is straightforward once you know which platform manages your subscription and follow the correct process for that platform. The greatest risk is mixing up cancellation methods: cancel through your device Settings or Google Play, not through the Centr app itself.

Stopee emphasizes the importance of acting early. Set a reminder at least 3 days before your renewal date, complete cancellation through the correct channel, and save proof immediately. If you are charged after cancellation, do not delay in disputing the charge through the app store or your bank. Your consumer rights under the Consumer Guarantees Act support you, and Stopee's guidance has helped thousands of New Zealand consumers cancel subscriptions and recover refunds efficiently.

Whether you're cancelling because the cost no longer suits you, because you've achieved your fitness goals, or because you've switched platforms, Stopee remains here to guide you through every step of the cancellation process and help you recover any money owed to you.