Manage Centr

How to cancel centr: your complete canadian guide to stopping your subscription

What centr is and why you might cancel

Centr is a subscription-based fitness and wellness platform that delivers guided workouts, meal plans and health content through its website and mobile apps. You pay a recurring monthly, quarterly or annual fee in USD, billed either directly through centr.com or via your Apple App Store or Google Play Store account. If you've decided Centr no longer fits your fitness goals or budget, you're in the right place. Stopee has helped thousands of Canadian subscribers cancel their memberships quickly and without stress.

Understanding centr's billing structure

Centr operates on automatic renewal billing. Your subscription renews on the same day each month, quarter or year, depending on your plan. This means if you do not cancel before your renewal date, you will be charged for the next period. The renewal happens regardless of whether you actively use the platform, so it's important to cancel on time if you want to stop paying.

When cancellation makes sense

You might cancel Centr if you've completed your fitness goals, found a lower-cost alternative, hit your budget limit or simply lost interest in the content. Whatever your reason, Stopee recommends acting before your next renewal date to avoid unwanted charges. Most Canadian consumers cancel 5 to 10 days before renewal to give themselves a safety margin.

Centr pricing and plan options

Centr offers three subscription tiers, all billed in US dollars and converted to Canadian funds at your bank's or payment processor's exchange rate on the transaction date.

The annual plan offers the best per-month value at roughly USD $10 per month. However, if you're unsure about long-term commitment, the monthly plan gives you maximum flexibility, even though it costs more over time.

How to cancel centr on the web

If you subscribed directly through centr.com, you cancel directly on their website via your account settings. This method takes about 2 minutes and you'll receive instant confirmation.

1. Visit centr.com and log into your account using your email and password.
2. Click on your profile icon or username in the top right corner.
3. Select Settings from the dropdown menu.
4. Find and click on Subscription.
5. Locate the Cancel button and click it.
6. Confirm your cancellation when prompted. Centr may ask for feedback on why you're leaving-this is optional.
7. You should see a confirmation message on screen and receive a confirmation email at your registered address.

What to do after cancelling on the web

After you complete the cancellation steps above, save your confirmation email as proof. You retain access to Centr's content until the end of your current billing period. After that date, your login will no longer work. Pro tip: check your bank or credit card statement 3 to 5 days after the expected renewal date to confirm no charge appears. If a charge does appear after cancellation, contact hello@centr.com immediately with your confirmation email and transaction details.

How to cancel centr through the apple app store

If you subscribed to Centr via your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Centr app itself. Cancelling on the Centr website will not cancel your Apple subscription, so follow these steps carefully.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen (or Apple ID).
3. Select Subscriptions.
4. Find and tap CENTR in your active subscriptions list.
5. Tap Cancel Subscription.
6. Follow Apple's prompts to confirm cancellation.
7. You will see "Expires on [date]" confirming your cancellation.

Timing your apple cancellation correctly

Warning: you must cancel at least 24 hours before your renewal date, or Apple will charge you for the next billing period. After cancellation, you keep access to Centr until the renewal date passes. Mark your calendar with the renewal date so you do not accidentally miss the 24-hour window. Pro tip: enable renewal reminders in your phone's calendar so you receive a notification 25 hours before your renewal date, giving you time to cancel if you want.

For detailed Apple subscription help, visit Apple's official support page at support.apple.com/en-ca/HT202039.

How to cancel centr through google play store

If you subscribed to Centr on an Android phone or tablet through Google Play, you cancel via Google's subscription portal. Like Apple, cancelling on the Centr website will not affect your Google Play subscription.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap CENTR.
6. Tap Cancel subscription.
7. Follow Google's prompts to confirm cancellation.

Understanding google's refund window

Warning: like Apple, you must cancel at least 24 hours before renewal to avoid being charged. Google Play offers a 48-hour automatic refund window if you request a refund immediately after purchase. After 48 hours, refunds are at Google's discretion. If Google denies your refund request, you can escalate to Centr's support team at hello@centr.com, but Google's decision is final. You retain access until your current billing period ends.

For more detail, see Google's subscription help at support.google.com/googleplay/answer/7018481.

What happens after you cancel centr

Cancellation can feel uncertain, especially when you're not sure what to expect next. Stopee has guided thousands of Canadians through post-cancellation confusion, and here's what actually happens.

Your access after cancellation

When you cancel, Centr does not immediately lock you out. You keep full access to your workouts, meal plans and wellness content until your current billing period ends. After that date, your login stops working. You cannot re-use your account to view free content or trial offers without resubscribing. Your cancellation is permanent unless you manually resubscribe by creating a new account or re-enabling your subscription through your payment method.

Your data and account

Centr retains your account data (email, profile, saved workouts, preferences) after you cancel. If you resubscribe later, you can log back in with your original credentials and your history will be there. If you want Centr to delete your account and personal data, email hello@centr.com and request account deletion. Centr's privacy policy governs data retention, so review it at centr.com if you have specific concerns about data handling or PIPEDA (Personal Information Protection and Electronic Documents Act) compliance in Canada.

Checking your bank or credit card after cancellation

Monitor your bank or credit card statement for 7 to 10 days after your expected renewal date. If you see a charge from Centr or Apple or Google after cancellation, contact your payment method provider (your bank, credit card company) immediately. Report the transaction as unauthorized and request a chargeback or reversal. Then email Centr at hello@centr.com with your confirmation of cancellation, the unauthorized charge details and your chargeback reference number if you filed one.

Refunds: when centr will refund your money

Refund eligibility depends on where you bought your subscription and the reason you want a refund. Stopee recommends understanding these policies before you request one, so you know what to expect.

Refunds for subscriptions purchased directly at centr.com

Centr may refund the most recent subscription charge if you report an unauthorized charge, a duplicate charge or a billing error. They do not typically issue prorated refunds for unused time, refunds for earlier billing periods or credits for accidental purchases. If you paid for a month and used only one week, Centr will not refund the unused portion. To request a refund, email hello@centr.com with your original order confirmation and a clear explanation of why you believe you are owed a refund.

Refunds for subscriptions purchased through apple app store

Apple handles all refunds for App Store purchases. Centr cannot process or influence Apple refunds. If you want a refund, go to reportaproblem.apple.com, sign in with your Apple ID and select the Centr charge. Apple will ask why you want a refund and may approve it or deny it. If Apple approves your refund, the money returns to your original payment method in 3 to 5 business days. If Apple denies your refund, you cannot appeal to Centr-Apple's decision is final unless you dispute the charge with your bank or credit card company.

Refunds for subscriptions purchased through google play store

Google Play offers a 48-hour automatic refund window from the transaction date. If you request a refund within 48 hours, Google will usually approve it and refund your money to your original payment method. After 48 hours, refunds become discretionary. Google will review your request and may ask for more information. If Google denies your refund after 48 hours, Centr may review your case if you contact hello@centr.com, but Google's decision takes priority. You can also dispute the charge with your bank or credit card company if you believe it was unauthorized.

Centr's refund policy in their terms

Centr's terms of service state they do not provide refunds or credits for unused subscription periods, cancelled plans, accidental purchases or similar situations unless required by law. However, if you live in Canada, the Consumer Protection Act in your province may give you additional rights beyond Centr's stated policy. See the section below on your consumer rights for details.

Your consumer rights and protections in canada

Stopee believes you should know your legal protections as a Canadian consumer. Cancellation is easier when you understand what the law actually requires, not just what a company's terms say.

Consumer protection act and subscription cancellation

Most Canadian provinces have enacted Consumer Protection Act legislation that applies to remote (online) purchases and automatic renewal subscriptions. These laws typically require that companies:

• Obtain your express informed consent before charging you for a subscription renewal.
• Make cancellation "simple and at no cost," using the same method you used to subscribe or another method equally easy.
• Send you a reminder before each renewal (though Centr may send this via email).
• Honour cancellation requests without delay, usually within 1 to 3 business days.

If Centr does not cancel your subscription promptly after you request it, or if Centr makes cancellation deliberately difficult, you can file a complaint with your provincial consumer protection authority. For example, in Ontario contact the Ontario Ministry of Government and Consumer Services; in British Columbia contact the Office of the Registrar of Mortgage Brokers.

What to do if centr refuses to cancel or charges you after cancellation

If you cancelled Centr properly and you are still charged, or if Centr refuses to process your cancellation:

1. Email hello@centr.com with your cancellation confirmation and the unwanted charge details. Request a refund and ask them to confirm your cancellation in writing.
2. If Centr does not respond within 5 business days, escalate the issue to your payment method provider (Apple, Google or your bank). Report the charge as fraudulent or unauthorized.
3. File a formal complaint with your provincial consumer protection authority, providing copies of your cancellation request and all correspondence with Centr.
4. If you believe the charge was intentionally deceptive or fraudulent, report it to the Canadian Anti-Fraud Centre (antifraudcentre.ca).

Pro tip: save all emails, confirmation screenshots and transaction records as evidence. Most consumer authorities require proof that you attempted to resolve the issue with Centr before they will investigate.

Common mistakes when cancelling centr

Cancelling a subscription should be straightforward, but many people make small errors that delay their cancellation or cost them extra money. You deserve a smooth cancellation process, and these tips will help you avoid the pitfalls.

Mistake 1: cancelling on the wrong platform

If you subscribed via Apple App Store, cancelling on the Centr website will not work. If you subscribed via Google Play, cancelling on centr.com will not stop your subscription. You must cancel on the platform where you originally subscribed. Check your most recent billing notification email to confirm which platform charged you. The email will say "Billed by [Apple / Google / Centr]." Cancel on that platform.

Mistake 2: missing the 24-hour window before renewal

Apple and Google both charge you if you do not cancel at least 24 hours before your renewal date. If you cancel 12 hours before renewal, you will likely be charged for the next billing period. Set a phone alarm or calendar reminder for 25 hours before your renewal date, so you have time to cancel without rushing. Pro tip: cancel a full week before renewal to give yourself a safety margin in case you forget or encounter technical issues.

Mistake 3: forgetting to save your cancellation confirmation

Always take a screenshot or save the confirmation email you receive after cancelling. If you are charged after cancellation, you will need this proof to dispute the charge or request a refund. Without it, you have no record that you cancelled on time.

Mistake 4: assuming cancellation means automatic refund

Cancelling and getting a refund are not the same thing. When you cancel, you stop future charges. But past charges are only refunded if you meet Centr's refund criteria or if you dispute the charge with your payment provider. Do not assume your money will come back just because you cancelled.

Before you cancel: is centr right for you?

If you are on the fence about cancelling, consider these questions. Sometimes a small adjustment to how you use Centr makes it worth keeping.

• Are you not seeing results because you are not using the platform, or because the workouts do not match your fitness level? Centr offers content for beginners to advanced athletes, so switching to a different difficulty level might help.
• Is the cost the issue? The annual plan costs roughly USD $10 per month, which breaks down to about CAD $14 per month at current exchange rates. Could you commit to 12 months to reduce the monthly cost?
• Are you traveling or busy right now? If you are temporarily unable to use Centr, could you pause your subscription instead of cancelling? Contact hello@centr.com to ask about pause options.
• Are there specific features or workouts you loved when you first subscribed? Sometimes revisiting your favourite content reignites your interest.

If you have answered yes to most of these questions and you still want to cancel, Stopee fully supports your decision. Your fitness journey is personal, and Centr may simply not be the right fit right now.

Final cancellation checklist

Use this checklist to ensure your Centr cancellation goes smoothly and you do not encounter surprise charges after the fact.

Contact information and next steps

If you need direct help from Centr's support team, email hello@centr.com. They typically respond within 1 to 2 business days. Provide your account email, your cancellation confirmation details and the specific issue you are reporting.

For Apple subscription support, visit support.apple.com/en-ca/HT202039 or contact Apple directly through your device settings.

For Google Play subscription support, visit support.google.com/googleplay/answer/7018481 or contact Google directly through the Play Store app.

For Canadian consumer protection advice, contact your provincial consumer authority. Stopee has helped thousands of Canadian consumers navigate subscription cancellations, refund disputes and dark patterns in online billing. Our mission is to empower you with clear, no-nonsense guidance so you stay in control of your subscriptions and your budget. Visit stopee.com to explore more cancellation guides, understand your consumer rights and take action if a company refuses to cancel or refund you fairly.