Manage Dribbleup

How to cancel dribbleup and recover your money: the australian consumer's guide

What dribbleup is and why you might want to cancel

Dribbleup pairs physical smart training equipment-basketballs, soccer balls, boxing gloves-with a membership app that delivers live and on-demand coaching sessions. You buy the hardware once, then pay a recurring membership fee to unlock the training content. The subscription model means your hardware investment and ongoing costs are linked together, which can make cancellation feel complicated if you're no longer using the app or equipment.

Whether you've lost interest in the training sessions, found a cheaper alternative, or simply can't justify the ongoing expense, cancelling your Dribbleup membership is your right as an Australian consumer. The challenge is navigating the different cancellation paths depending on where you originally subscribed. At Stopee, we help you understand your options and get out cleanly, so you stop paying for something you're not using.

Understanding the dribbleup subscription model

Dribbleup's All-Access Membership is required to use any training content in the app. When you buy hardware from Dribbleup, a membership often comes bundled or triggered automatically. Your bill then recurs monthly or annually unless you actively cancel. The company's help pages make this clear, but the real complexity emerges when your subscription came from a third-party app marketplace like Apple App Store or Google Play, rather than directly from Dribbleup.

Why cancellation can feel tricky

The friction point is that Dribbleup operates on two separate billing systems: direct subscriptions (managed through their account portal) and marketplace subscriptions (managed through Apple or Google). Where you subscribed determines who processes your cancellation and whether refunds are available. Many customers don't realise this distinction until they try to cancel and hit a wall, which is exactly the kind of trap Stopee exists to help you avoid.

Subscription plans and typical pricing for dribbleup in australia

Dribbleup publishes limited Australian pricing on its main website, so actual costs vary depending on your app platform and any active promotions.

Prices shown are taken from app marketplace listings and may vary with local taxes, regional promotions, or currency conversion. If you purchased directly from Dribbleup, your invoice should show your exact billing amount and cycle.

What your subscription actually covers

The All-Access Membership unlocks live and on-demand training sessions, performance tracking, and coaching features via the Dribbleup app. You cannot access any training content without an active membership, even if you own the physical hardware. This is critical because it means cancelling your membership immediately locks you out of the app, regardless of equipment you've purchased.

Your consumer rights under australian law

Australian Consumer Law (part of the Competition and Consumer Act 2010) protects you when you buy services like app memberships, even though Dribbleup is a US-based company. You have statutory rights to a refund if the service is faulty, unsafe, or not as described, and you may have cooling-off rights depending on how you purchased.

The 30-day money-back guarantee

Dribbleup advertises a 30-day money-back guarantee specifically for first-time hardware purchasers. This guarantee covers the initial membership charge if you return the equipment within 30 days of delivery, meet condition requirements, and the equipment is accepted as eligible. After the 30-day window closes, Dribbleup's terms state subscriptions are generally non-refundable unless Australian Consumer Law steps in or you have a valid complaint about service quality.

When you can claim a refund under australian consumer law

You have the right to claim a refund or credit if your Dribbleup membership was not provided with due care and skill, didn't match what was promised, or was faulty. For example, if the app crashes consistently, doesn't track your movements as advertised, or the connection to your smart equipment fails, you have grounds to dispute the charge. You also have statutory rights if Dribbleup fails to deliver promised features or misrepresents the service in its marketing.

If Dribbleup refuses to refund you and you believe they've breached their obligations, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state-based consumer affairs authority. Stopee recommends keeping evidence of any service faults (screenshots, support tickets, error messages) before you escalate.

How to cancel your dribbleup membership: step-by-step

Your cancellation method depends on whether you subscribed directly with Dribbleup or through Apple App Store or Google Play. Follow the correct path to avoid cancelling in the wrong place and discovering your membership is still billing.

Cancelling a direct dribbleup subscription

If you signed up for your membership directly at account.dribbleup.com, you cancel through Dribbleup's website. This is the cleanest path and takes just a few minutes.

1. Go to account.dribbleup.com and log in with your email and password.
   • If you've forgotten your password, tap "Forgot Password" and follow the reset email link.
2. Once logged in, tap the menu icon (three horizontal lines, typically in the top left or top right corner).
   • On mobile, this is usually labelled "Menu" or shows as a hamburger icon.
   • On desktop, look for a menu dropdown in the top navigation.
3. Select "Membership" or "Manage Membership" from the menu options.
   • This section shows your current membership status and billing details.
4. Locate and select "Cancel Your Membership" or "Cancel Subscription".
   • Read the confirmation prompt carefully-Dribbleup may ask why you're leaving (feedback is optional).
5. Confirm your cancellation by tapping "Yes, cancel my membership" or equivalent button.
   • You should see an immediate confirmation message on screen and receive a confirmation email within minutes.
6. Verify the cancellation by logging back in-your account status should now show "Cancelled" or "Inactive".
   • Keep the confirmation email and any cancellation receipt in your records.

Pro tip: If your membership renewal is coming up in the next few days, cancel immediately rather than waiting. Dribbleup typically does not refund charges that have already posted, so timing matters.

Cancelling an apple app store subscription

If you subscribed to Dribbleup via in-app purchase through Apple, you must cancel through your Apple ID settings, not through the Dribbleup app. Apple controls billing for in-app purchases, so cancelling only in the Dribbleup app will not stop your charges.

1. On your iPhone or iPad, open Settings.
   • Tap your name at the top of Settings.
2. Select "Subscriptions".
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
3. Find "Dribbleup" in the list and tap it.
   • If you don't see it, scroll down to check "Expired" subscriptions.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will show your next billing date and ask you to confirm the cancellation.
5. Confirm by selecting "Confirm Cancellation" or "Yes, cancel".
   • You'll receive an immediate on-screen confirmation and an email receipt from Apple.
6. Return to the Dribbleup app to confirm your membership is now listed as cancelled.
   • If the app still shows an active membership after 24 hours, contact Apple Support.

Warning: Do not delete the Dribbleup app from your phone. Deleting the app does not cancel your subscription; it only removes the app itself. Your Apple ID subscription will continue billing unless you cancel through Settings.

Cancelling a google play subscription

If you subscribed to Dribbleup via the Google Play Store on an Android device, you cancel through your Google Play account, not the Dribbleup app itself.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions".
   • You may see options for "Payments", "Subscriptions", or both, depending on your device.
3. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Google account.
4. Find and tap "Dribbleup".
   • If you don't see it, check whether you have multiple Google accounts on your device.
5. Tap "Cancel subscription".
   • Google will ask you to confirm and may offer retention incentives (ignore these if you've decided to leave).
6. Confirm the cancellation.
   • You'll get an immediate confirmation and an email from Google Play.
7. Verify cancellation by reopening Google Play and checking your subscriptions list.
   • Dribbleup should no longer appear as active.

Pro tip: If you have trouble finding your subscriptions in Google Play, try signing in at play.google.com on a computer and managing your subscriptions from there. The desktop interface is often clearer.

What happens immediately after you cancel

Cancelling your membership stops future billing, but access to the Dribbleup app and your training sessions ends immediately. This is by design: you cannot continue using the service without an active subscription.

Loss of access and app functionality

Once your cancellation is processed, you lose access to all training content, live classes, and performance tracking features, even if you own the physical smart equipment. The app will likely show a message prompting you to renew your membership. This is permanent unless you resubscribe at a later date.

Your smart equipment becomes partially unusable

If you own Dribbleup smart basketballs, soccer balls, or other hardware, the equipment itself does not disappear, but the companion app is the primary way to use and track your performance. Without an active membership, the hardware loses its value as a smart training tool and reverts to a standard piece of sports equipment.

Refunds and billing after cancellation

This is where most customers get frustrated, and Stopee wants you to understand the real rules before you cancel.

When dribbleup will and won't refund you

Dribbleup does not automatically refund the unused portion of your current billing cycle when you cancel. Your membership charge for the current period is non-refundable in most cases, unless you fall within the 30-day hardware guarantee window or you have grounds under Australian Consumer Law.

If you paid for an annual membership upfront, cancelling partway through the year does not typically entitle you to a prorated refund under Dribbleup's published terms. However, if you can demonstrate that the service was faulty or not as described, Australian Consumer Law may give you the right to a refund or credit even after the standard non-refund period.

Disputing a charge through your bank or payment provider

If Dribbleup continues to charge you after you've cancelled, or if you believe a charge was unauthorised or incorrectly applied, you can dispute it with your bank or credit card provider. Australian banks are required to investigate chargeback claims and can reverse charges if they find merit. This process typically takes 10 to 30 days.

When disputing, provide your cancellation confirmation email or screenshot as evidence. Stopee recommends keeping all correspondence with Dribbleup and your payment provider in one place so you can reference it during the dispute process.

Common cancellation mistakes and how to avoid them

Cancelling should be straightforward, but small oversights can leave you paying for another month or more. We've seen these patterns repeatedly, and they're all avoidable.

Mistake 1: cancelling in the wrong place

The most common trap is cancelling in the Dribbleup app when your subscription actually lives in Apple App Store or Google Play, or vice versa. If you cancel only in the app but your subscription is managed by Apple or Google, your membership keeps billing because Apple and Google are the actual payment processors. Always confirm where your subscription was activated before you cancel.

Mistake 2: deleting the app instead of cancelling the subscription

Removing the Dribbleup app from your phone does nothing to stop billing. Subscription billing is tied to your Apple ID, Google account, or Dribbleup account-not to the app's presence on your device. You must actively cancel through the correct platform, then delete the app if you want.

Mistake 3: missing the 30-day window for hardware refunds

If you purchased hardware and are unhappy with the service, Dribbleup's 30-day money-back guarantee is your best shot at a quick refund. After 30 days, getting your money back becomes much harder. Mark your calendar on day one of delivery and don't wait until day 35 to decide.

Mistake 4: not keeping your cancellation confirmation

Screenshot your cancellation confirmation or save the email. If Dribbleup disputes that you cancelled or charges you again, you need proof of the cancellation date. Many customers delete these emails and regret it later when they need evidence for a dispute.

Checklist: cancelling your dribbleup membership safely

Use this checklist to ensure you cancel cleanly and protect yourself from surprise charges.

• Confirm where your subscription is billed (Dribbleup account, Apple, or Google Play).
• Log in to the correct platform and navigate to your subscriptions or account settings.
• Click or tap "Cancel membership" and confirm the action.
• Check your email within 5 minutes for a cancellation confirmation message.
• Log back in 24 hours later to verify your membership status shows "Cancelled" or "Inactive".
• Screenshot or save the cancellation confirmation email.
• Monitor your bank or payment method for the next 10 days to ensure no further charges appear.
• If you see a charge after cancellation, gather your cancellation proof and contact your bank immediately.

If dribbleup won't stop charging you

If you've cancelled but charges keep appearing on your account, escalate immediately. Do not assume the company will notice or resolve it on its own.

Contacting dribbleup support

Start by reaching out to Dribbleup's support team with your cancellation confirmation and the latest unwanted charge. Include your account email, the dates of all charges, and the cancellation confirmation number or screenshot. Give them 5 to 7 business days to respond. Most disputes are resolved at this level if you have clear documentation.

Escalating to the ACCC or your state authority

If Dribbleup refuses to stop charging you or won't refund unauthorised charges after cancellation, escalate to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state's consumer affairs authority. Include all correspondence with Dribbleup, proof of cancellation, bank statements showing the charges, and a clear summary of what you want (refund or credit). Stopee recommends giving Dribbleup 10 business days to respond before escalating, but you can lodge a complaint immediately if you feel the company is ignoring you.

Chargeback through your bank

Contact your bank or credit card provider and explain that you cancelled your subscription but were charged again. Your bank can initiate a chargeback claim on your behalf, which requires the merchant (Dribbleup) to prove the charges were authorised. If Dribbleup can't prove authorisation or produce your cancellation request, you'll get a refund.

Key points to remember before you cancel

Stopee and your cancellation journey

Cancelling a fitness app subscription feels like it should be simple, but Dribbleup's multi-platform billing system and non-refund defaults make it surprisingly easy to get stuck paying for something you no longer use. The good news is that once you know the right steps-and which platform to cancel through-the process takes just a few minutes.

Stopee has helped thousands of consumers cancel subscriptions safely and recover money they didn't owe. Whether you're cancelling Dribbleup because you've moved on to a different training app, can't justify the monthly cost, or found the service didn't match the hype, we're here to empower you with clarity and confidence. Your money is yours to keep, and your rights as an Australian consumer are stronger than most companies want you to believe.

If you run into issues during cancellation or Dribbleup refuses to stop charging you, Stopee's detailed escalation guides and consumer rights resources can help you navigate the next steps. Remember: you cancelled for a reason. Don't let a confusing platform or delayed processing steal another month's fees.

Contact information for escalation

Australian Competition and Consumer Commission (ACCC): accc.gov.au or call 1300 302 502

State-based consumer authorities: Visit your state's fair trading office (NSW Fair Trading, Victorian Consumer Law, etc.) to lodge a complaint or seek advice.

Dribbleup support contact: help.dribbleup.com (check their help portal first, or look for a "Contact us" link on their main website for direct email or phone options.)