Manage Dribbleup

How to cancel Dribbleup and stop auto-renewal charges in malaysia

What is Dribbleup and why you might want to cancel

Dribbleup is a fitness subscription service built around smart sports equipment-smart basketballs, soccer balls, baseball gloves, tennis rackets, and training gear-paired with an app-based membership.

The service operates from the United States (Franklin Square, New York), and it works through automatic billing that renews every month unless you cancel before your renewal date. For Malaysian users, that means charges appear in your local payment method, usually converted from US dollars. Many members feel blindsided by unexpected charges because the auto-renewal policy is not obvious, and cancellation steps are scattered across the platform. At Stopee, we've helped thousands of Malaysians navigate exactly this kind of subscription trap.

Understanding what you're actually paying for-and what you lose when you cancel-matters before you take action. Once your membership ends, you lose access to live training classes, many on-demand programmes, real-time progress tracking, and multi-user household support. If your family relies on this for fitness coaching, take screenshots of your current progress and any saved workouts before you cancel.

What the Dribbleup membership actually includes

The All-Access Membership gives you unlimited live and on-demand training across supported smart products, real-time performance tracking, guided training programmes, and the ability to add up to six users in one household under a single plan.

This multi-user feature is important when cancelling. If you bought Dribbleup for your children or a shared family account, each profile holder should save their own progress data or video recordings before the membership ends. You cannot recover this information after cancellation.

How billing works for malaysia-based users

Dribbleup displays prices in US dollars, so your actual charge depends on your card issuer's exchange rate on the transaction date. Current pricing sits around USD 16.99 to USD 19.99 per month, depending on your package and any active promotions-which usually converts to between RM 80 and RM 95 on Malaysian cards.

Pro tip: Always open your Dribbleup account settings or your app store billing page to confirm the exact amount you're being charged today, not what you remember from sign-up. Exchange rates and promotional pricing change frequently.

Dribbleup's support team operates on US Eastern Time (8 a.m. to 11 p.m. ET daily), which means live chat access can be difficult if you're trying to reach them during Malaysian business hours. This is why knowing your cancellation steps in advance-before you need to email support-is so valuable.

Your consumer rights when cancelling a Dribbleup membership in malaysia

Malaysia's Consumer Protection Act 1999 (CPA 1999) protects you when you cancel digital memberships, even though Dribbleup is a US-based company.

Under the CPA 1999, you have the right to cancel distance contracts (including digital subscriptions) within 10 calendar days from the date you receive the goods or services, provided the company made it clear you could cancel. If Dribbleup did not make cancellation terms transparent at the time you signed up, you may have grounds to request a refund beyond the standard 10-day window.

Additionally, if you received a "30-day money-back guarantee" when you purchased Dribbleup hardware or your first membership, that guarantee can override the standard 10-day window-you can claim a full refund if you cancel within 30 days of receiving the product. Keep your delivery receipt or proof of purchase to activate this protection.

If Dribbleup refuses to honour your cancellation request or denies you a refund you believe you're entitled to, you can escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Stopee recommends collecting screenshots of all communications and your payment records before you escalate, as these become your evidence.

How to cancel Dribbleup step by step

The cancellation method depends on where you set up your account-whether you subscribed directly via Dribbleup's website, through the Apple App Store, or through Google Play.

Cancel through the Dribbleup website (direct subscription)

If you created your account and subscribed directly on dribbleup.com, this is usually the fastest and clearest cancellation route.

1. Open your web browser and visit account.dribbleup.com
   • If you're not already logged in, enter your email address and password
   • If you've forgotten your password, click "Forgot Password" and follow the email reset link
2. Once logged in, locate the "Membership" or "Subscriptions" section in your account dashboard
   • This is usually in the left sidebar menu or under "Account Settings"
   • Look for a button or link that says "Manage Membership" or "View Subscription"
3. Click on your active membership plan
   • You'll see your renewal date, payment method, and plan details
   • Take a screenshot of this page for your records
4. Look for a "Cancel Membership" button or link
   • Warning: Do not click "Pause Membership" unless you want to temporarily freeze your plan and still be charged later
   • "Cancel" and "Pause" are different actions-only "Cancel" ends your subscription permanently
5. Click "Cancel Membership" and read every prompt carefully
   • Dribbleup may offer you a discounted rate to stay; decide whether you want to accept or decline
   • Continue clicking through until you reach a final confirmation screen
6. Confirm your cancellation on the final page
   • You should see a message like "Your membership has been cancelled" or "Your subscription will end on [date]"
   • Take a screenshot of this confirmation
   • You'll also receive a cancellation confirmation email within a few hours

Pro tip: Some users stop at step 4 and assume cancellation is complete, but they haven't actually clicked the final confirmation button. Read the entire flow and stay on the page until you see "Cancelled" or "Ended" status.

Cancel a subscription through the apple app store

If you signed up for Dribbleup membership through your iPhone or iPad, your subscription is managed by Apple, not directly by Dribbleup.

1. Open the Apple App Store app on your iPhone or iPad
   • Do not open the Dribbleup app itself
2. Tap your profile picture or account icon in the top-right corner
   • This is usually a small circle with your image or initials
3. Select "Subscriptions"
   • You'll see a list of all your active app subscriptions
4. Find "Dribbleup" in the subscriptions list and tap it
   • If you don't see it, scroll down or use the search function
5. Tap "Cancel Subscription" or "Edit" (depending on your iOS version)
   • Apple will ask you to confirm; tap "Confirm" or "Yes, Cancel"
   • Some iOS versions show a "Remove" button instead-this also cancels your subscription
6. Take a screenshot of the cancellation confirmation screen
   • You'll see an end date for your access, usually the last day of your current billing cycle

Warning: Deleting the Dribbleup app from your phone does NOT cancel your subscription. You must use the App Store's subscription menu to properly cancel. Many users delete the app and assume they're safe, then get charged again.

Cancel a subscription through google play

If you use an Android phone and subscribed through Google Play, your membership is managed by Google, not Dribbleup directly.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top-right corner
2. Select "Manage subscriptions"
   • You'll see all active subscriptions linked to your Google Play account
3. Find and tap "Dribbleup"
   • If you don't see it immediately, scroll or search
4. Tap "Cancel subscription"
   • Google will ask you to confirm your reason for cancelling (optional)
   • You can skip this step or select a reason
5. Tap "Yes, cancel" or "Confirm" on the final screen
   • You'll receive a cancellation confirmation email
   • Screenshot the confirmation for your records

Your access to Dribbleup ends on the last day of your current billing period. You won't be charged again after that date.

Timeline and refund eligibility after you cancel

Timing matters when you cancel because your refund eligibility depends on how recently you purchased or renewed your membership.

Within 10 days of purchase (standard cooling-off period)

If you cancel within 10 calendar days from the date you first received your Dribbleup membership or hardware, you have a statutory right to a refund under Malaysia's Consumer Protection Act 1999. This applies even if you used the service during those 10 days.

Contact Dribbleup support via email at the US address listed in your terms and reference the CPA 1999. Include your order number, purchase date, and cancellation date. Send this message to Stopee's recommended format: clear subject line, dates in DD/MM/YYYY format, and a copy of your payment receipt.

Within 30 days of delivery (money-back guarantee)

Dribbleup advertises a "30-day money-back guarantee" for new members and hardware purchases. If you cancel within 30 days of receiving your order, you can claim a full refund under this guarantee. This window is longer than the standard CPA 1999 cooling-off period and can be more favourable.

Keep your delivery confirmation email or receipt showing the delivery date. When you request a refund, reference the 30-day guarantee explicitly and provide proof of delivery.

Between day 11 and day 30 (refund may apply)

If you cancel between day 11 and day 30 after purchase, you sit in a grey zone. The CPA 1999 cooling-off period has technically ended, but the 30-day money-back guarantee may still apply. Dribbleup's position on this varies. Request the refund anyway and reference both protections in your email. At Stopee, we've seen customers successfully argue for refunds up to day 25 when they clearly reference the guarantee terms.

After 30 days (no refund, but cancellation takes effect)

Once 30 days have passed since your purchase or renewal, you lose the right to a refund. However, you can still cancel your membership to prevent future charges. Your cancellation takes effect at the end of your current billing cycle, and you stop being charged from that point forward.

Pricing overview for Dribbleup membership in malaysia

Understanding what you're paying helps you decide whether to cancel or pause.

Pro tip: Before you cancel, check whether a pause option suits you better. Pausing freezes your membership for up to three months without charging you, and you can resume whenever you're ready. This costs nothing and preserves your saved workouts and progress data.

Common mistakes to avoid when cancelling Dribbleup

We know cancellation can feel frustrating and rushed, so let's talk about the traps that catch most people.

Deleting the app instead of cancelling the subscription

The biggest mistake Stopee customers report is removing the Dribbleup app from their phone and believing they've cancelled. You haven't. Deleting an app does nothing to stop the billing-your subscription continues, and your next charge arrives on schedule.

Always cancel through your account settings or your app store subscription menu (Apple App Store or Google Play), not by deleting the app icon.

Clicking "Pause" instead of "Cancel"

Dribbleup offers a pause feature that temporarily stops access but does not cancel your membership. If you click "Pause," your account freezes for a few months, but billing resumes automatically after the pause ends. If you truly want to stop paying, choose "Cancel Membership," not "Pause."

Cancelling mid-billing cycle and expecting a pro-rata refund

Dribbleup typically charges you for the full month when you cancel, even if you cancel on day 5 of a 30-day billing cycle. You do not receive a partial refund for unused days. Your cancellation takes effect at the end of your current billing period, not immediately. This is standard practice for app subscriptions, but it surprises many users.

Forgetting to screenshot your confirmation

Without a screenshot or email confirmation of your cancellation, you have no proof if Dribbleup charges you again by mistake. Always capture the final confirmation screen or forward the cancellation email to yourself. Stopee recommends saving these in a dedicated folder on your device for future reference.

Not checking your email for confirmation

Dribbleup sends a cancellation confirmation email to your registered email address. If you don't receive this email within a few hours, your cancellation may not have gone through. Check your spam or promotions folder, then log back into your account to verify that your subscription status shows "Cancelled" or "Active until [date]."

Ignoring multiple-user profiles in your household account

If your Dribbleup membership covers six family members or shared accounts, cancelling the membership ends access for everyone. Before you cancel, give each user time to download or screenshot their progress data, achievements, and saved workouts. Once the membership ends, this information may not be recoverable.

What happens after your Dribbleup cancellation goes through

Cancellation can feel like an anticlimactic end, but knowing what to expect prevents confusion and unwanted charges.

Your access ends on the expiration date

Dribbleup does not immediately cut off your access when you cancel. Instead, your access expires at the end of your current billing cycle. For example, if you cancel on the 15th of a month and your billing date is the 30th, you can still use Dribbleup until the 29th. After that date, the app will no longer load your training content or track your progress.

This grace period is actually helpful-it gives you time to download any final workout videos or data you want to keep.

You lose access to live classes and on-demand content

Once your membership ends, you can no longer view live training sessions or many on-demand classes. Some free or preview content may remain accessible, but your full library disappears. If there's a specific video you want to keep, download or screenshot it before your expiration date arrives.

Your smart equipment still works

Your smart basketball, soccer ball, racket, or other hardware remains yours and continues to work. However, without an active membership, the equipment cannot connect to Dribbleup's app for coaching, tracking, or multiplayer features. The hardware becomes a basic sports product unless you resubscribe or use a third-party app.

No refund of past charges after 30 days

Dribbleup does not refund charges for months you've already paid for, except within the 30-day money-back window from purchase. If you paid for three months and cancel on month 3, you do not receive a refund for months 1 and 2. This is why timing your cancellation matters if you're near that 30-day threshold.

You won't receive a final bill or invoice

After your membership ends, Dribbleup doesn't send a closing statement. Your cancellation is final once the access expiration date passes. If you need an invoice for tax or personal records, request it from Dribbleup support before your membership ends.

How to request a refund from Dribbleup

Refund eligibility depends on how long you've had your membership and which consumer protections apply to you.

Refunds within 10 days (Consumer protection act 1999)

Under Malaysia's CPA 1999, you can cancel and receive a refund within 10 days of purchase, even if you've used the service. To request this refund, send an email to Dribbleup's support address (listed in your terms and conditions) with the following information:

• Your full name and account email address
• Your order number or Dribbleup customer ID
• The date you purchased the membership (in DD/MM/YYYY format)
• The date you are requesting cancellation (today's date)
• A statement referencing Malaysia's Consumer Protection Act 1999, section 5 (distance contracts)
• A copy of your payment receipt or invoice

Expect a response within 5-10 business days. Dribbleup should confirm receipt of your request and provide a timeline for processing your refund.

Refunds within 30 days (money-back guarantee)

Dribbleup's 30-day money-back guarantee covers new purchases and allows you to cancel and receive a full refund if you act within 30 days of receiving the hardware or starting the membership. To claim this, send an email with:

• Your order number
• The delivery or purchase date (proof of delivery email is helpful)
• Today's cancellation date
• A request to apply the 30-day money-back guarantee
• Your preferred refund method (original payment method, bank transfer, or credit note)

Refunds typically process within 7-14 days after Dribbleup approves your request.

Escalation if Dribbleup refuses your refund

If Dribbleup denies your refund and you believe you qualify under the CPA 1999 or the advertised guarantee, escalate your complaint to the Federation of Malaysian Consumers Associations (FOMCA) or file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Include all your email correspondence, payment records, and order dates.

At Stopee, we've seen complaints to MDTCA resolved within 30-60 days, with refunds issued after investigation. Keep copies of everything you send.

Comparison: cancel vs. pause vs. keep Dribbleup

Before you finalize your cancellation, consider whether cancellation is truly the best choice for your situation.

Pause is almost always better than cancel if you think you might return to Dribbleup. You keep your progress, avoid charges, and can resume without losing your data. Cancel only if you're certain you won't use the service in the foreseeable future.

How to contact Dribbleup for cancellation support

If you encounter trouble cancelling online, or if you need to discuss refunds or dispute a charge, Dribbleup's support team can help-though response times may be slow for Malaysia-based users.

Dribbleup's support address and contact details

Dribbleup is registered in Franklin Square, New York, United States. Send formal cancellation requests, refund appeals, or dispute notices to the address listed in your terms of service. Most Dribbleup users receive this address in their welcome email or account settings.

Official contact channel: Support via email through your account or through help.dribbleup.com

Support hours: 8 a.m. to 11 p.m. US Eastern Time daily (which is 8 p.m. to 3 a.m. the next day, Malaysia Time-challenging for live interaction)

Pro tip: Use email, not live chat, if you're in Malaysia. Email creates a written record, which is invaluable if you need to escalate to FOMCA or MDTCA later. Live chat conversations often disappear from your account history.

Send correspondence to this address

For formal cancellation notices, refund requests, or consumer protection complaints:

Dribbleup, Inc.
Franklin Square, New York
United States

(Check your Dribbleup terms of service or welcome email for the exact street address, as it may vary by account type.)

In your email, include the subject line: "Cancellation Request - [Your Full Name] - [Order Number]"

Checklist: before you finalize your Dribbleup cancellation

Use this checklist to ensure you've covered every step and won't face unwanted charges or regret.

• I have logged into my Dribbleup account and confirmed my current membership status and renewal date
• I have taken a screenshot of my membership details and renewal date
• I have downloaded or saved any training videos, progress records, or personal data I want to keep
• I have informed other household members that the membership will end on [specific date]
• I have confirmed my cancellation method (website, App Store, or Google Play)
• I have completed the full cancellation process and received a confirmation message on-screen
• I have received a cancellation confirmation email or checked my email within 2 hours of cancelling
• I have taken a screenshot of my cancellation confirmation email
• I have checked my membership status one more time to confirm it shows "Cancelled" or "Active until [date]"
• I have made a note of my expected last access date
• If applicable, I have submitted a refund request within 30 days of purchase and saved copies of my request email

Why choose stopee for subscription cancellation help

Cancelling a fitness subscription like Dribbleup shouldn't require a degree in consumer law or tech troubleshooting. Yet millions of people get stuck, overpay, or give up trying because the process feels designed to keep them trapped.

Stopee exists to flip that dynamic. We empower Malaysia-based consumers with clear, step-by-step cancellation guides, refund timelines, and consumer rights information. Whether you're dealing with Dribbleup, streaming services, gym memberships, or software subscriptions, Stopee.com breaks down every option and walks you through cancellation in plain language.

Our mission is simple: you own your subscriptions, not the other way around. If you're unsure whether to cancel, pause, or switch plans, Stopee has helped thousands of consumers make confident decisions-without shame, confusion, or surprise charges. Visit Stopee today to access more guides, compare your options, and take control of your subscriptions.