Manage Dribbleup

How to cancel your dribbleup membership and protect your rights in canada

What dribbleup is and why you might want to cancel

Dribbleup sells smart sports equipment-think basketball trainers and connected gear-that work alongside a mobile app and a paid membership to deliver live and on-demand training content. Your membership unlocks training features for compatible Dribbleup products and charges monthly or annually.

You might be considering cancellation because the equipment didn't match your expectations, the training content isn't what you hoped for, or you've simply moved on to other activities. Whatever your reason, cancelling promptly protects your wallet from unwanted renewal charges. At Stopee, we know that cancelling a subscription feels like it should be simple-and we're here to make sure you navigate the process without hidden delays or barriers.

Reasons people cancel dribbleup

Common reasons include equipment that doesn't deliver promised results, limited training content for your skill level, technical issues with the app, or simply outgrowing your interest in the sport. Some customers cancel after discovering they prefer in-person coaching or group training. Others find the membership too expensive relative to usage.

The financial impact of staying subscribed

If you don't cancel before your renewal date, your monthly charge of $22.99 CAD or annual charge of $149.00 CAD will hit your account automatically. Missing your cancellation window by even one day means paying for an entire month or year you may not use. At Stopee, we help thousands of Canadian consumers avoid exactly this trap every month.

Your consumer protection rights in canada

Canadian consumer law gives you specific safeguards when cancelling subscriptions, and understanding these rights puts real power in your hands.

British columbia's 10-day cancellation window

If you live in British Columbia, you have the right to cancel your initial subscription for any reason within 10 days of starting it. You don't need to justify the cancellation-simply email hello@dribbleup.com within that window and you're done. This is a statutory right under BC's consumer protection rules, and Dribbleup must honour it without pushback.

Ontario's 10-day cooling-off period and refund guarantee

Ontario residents enjoy a 10-day cooling-off period that starts when you receive the written Terms or when the service becomes available-whichever comes first. If you cancel within that window, Dribbleup must refund all payments within 15 days and return any goods delivered under a trade-in arrangement. This is not optional for the company; it's the law.

The 30-day money-back guarantee

Dribbleup offers a 30-day money-back guarantee covering both the physical product and your membership if you cancel within 30 days of delivery and follow the required steps. In practice, you'll cancel the membership first, then return the smart equipment within 14 days in good condition. Stopee recommends treating this window as your real safety net-use it actively if you're unsure about the product or service.

The 45-day defect warranty

If your smart equipment has defects in materials or workmanship, you're covered by a 45-day warranty. Dribbleup may replace the item or issue a refund at its discretion. Keep your proof of purchase and photos of any defects in case you need to make a claim.

Cancellation methods: where and how to cancel

Your cancellation path depends on where you purchased your subscription, and getting this detail right means avoiding a cascade of problems down the line.

Cancelling directly through dribbleup's website

This is the primary method and gives you the most control and clearest proof of cancellation.

1. Sign in to your account at account.dribbleup.com using your email and password.
2. Navigate to your account settings or subscription management section.
3. Select your active membership and click the cancel option.
4. Confirm cancellation when prompted.
5. Screenshot or save the confirmation page immediately.
6. Check your email for a cancellation confirmation message from Dribbleup.
7. Save this email indefinitely as your proof of cancellation.

Pro tip: Cancel at least 24 hours before your renewal date. Dribbleup's system processes cancellations in batches, and cancelling too close to your renewal may result in one final charge. If this happens, contact support immediately with your cancellation confirmation as proof.

Cancelling through customer support

If you can't access your account or prefer human assistance, contact Dribbleup directly.

1. Email hello@dribbleup.com with a clear subject line: "Cancellation Request - [Your Email Address]".
2. Include your full name, account email, and the date you want cancellation effective.
3. Request written confirmation of your cancellation.
4. Use live chat on the Dribbleup website if you need faster confirmation.
5. Save all correspondence in a folder for your records.

Warning: Email cancellation requests can take 3-5 business days to process. Live chat offers faster confirmation and often provides an immediate confirmation number. At Stopee, we consistently recommend live chat or phone support over email when you're working against a tight deadline.

Cancelling an app store or google play subscription

If you purchased your Dribbleup membership through Apple's App Store or Google Play, you must cancel directly through those platforms-Dribbleup cannot process the cancellation on their end.

For apple app store (iPhone or iPad)

1. Open the Settings app on your device.
2. Tap your name at the top, then select "Subscriptions".
3. Find Dribbleup in the list and tap it.
4. Select "Cancel Subscription" and confirm.
5. Take a screenshot showing the cancelled status.

For google play (Android device)

1. Open the Google Play Store app on your device.
2. Tap the profile icon in the top right corner.
3. Select "Payments and Subscriptions", then "Subscriptions".
4. Find Dribbleup and tap it, then select "Cancel Subscription".
5. Confirm cancellation and screenshot the result.

Pro tip: Google Play and Apple process cancellations differently. Apple immediately stops access at the next renewal date if you cancel before that date arrives. Google Play's timing varies slightly, so confirm when your access actually ends-don't assume it's instant.

Cancelling by certified mail (raccomandata a/R)

If you want ironclad legal proof of delivery, you can send a physical cancellation notice to Dribbleup's registered address using certified mail with return receipt.

1. Write a clear, brief letter stating your name, account email, and request to cancel effective immediately.
2. Mail it via Canada Post's Certified Mail service (raccomandata A/R equivalent-use Signature Confirmation on delivery).
3. Address it to the company address listed in the final section of this guide.
4. Keep the Canada Post receipt and delivery confirmation permanently.
5. Allow 5-7 business days for the letter to arrive and be processed.

This method is bulletproof for legal disputes, though it's slower than digital methods. At Stopee, we recommend certified mail only if you've already tried other methods and Dribbleup has ignored you.

Dribbleup membership plans and pricing

Understanding what you're actually paying for helps you decide whether cancellation is the right move.

The monthly membership at $22.99 CAD adds up to $275.88 annually if you forget to cancel. The annual plan at $149.00 CAD saves money if you're truly committed, but it's a steeper upfront cost and a bigger motivation to cancel if your interest fades.

What happens immediately after you cancel

Cancellation doesn't mean losing access to your account overnight, but timing matters for what you retain.

Access during your paid period

If you cancel a direct Dribbleup membership through their website or support team before your renewal date, your cancellation takes effect at the end of your current paid period. You retain full membership access-all live and on-demand training, household user access, and app features-until that date arrives. This is a fair trade-off: you don't pay for extra months, but you do get to finish using what you've already paid for.

In-app subscriptions through Apple or Google follow those platforms' rules, which vary slightly. Typically access stops at the next billing date after cancellation, but confirm this in your device settings to be certain.

Account and data retention

Dribbleup retains your personal data and account records according to their privacy policy. Your training history, progress, and preferences remain on file unless you request deletion. Visit Dribbleup's privacy page to understand data retention options and to request permanent deletion if you prefer to erase your account footprint.

Saving proof of cancellation

Do not rely on memory or a vague email notification. Save three pieces of evidence: the confirmation email from Dribbleup, a screenshot of your account settings showing "Cancelled" status, and (if applicable) your Canada Post receipt if you used certified mail. Store these in a dedicated folder on your computer or cloud drive. At Stopee, we've seen hundreds of customers face false renewal charges because they couldn't produce proof of cancellation-don't become one of them.

Refund eligibility: when you get money back

Refunds are available in specific scenarios, and knowing which one applies to you prevents frustration.

The 30-day product and membership guarantee

If you cancel within 30 days of delivery, you can claim a full refund for both the smart equipment and your membership fee, provided you follow the sequence. Cancel the membership first, then return the equipment in good condition within 14 days of cancellation. Return shipping is generally covered, and eligible items receive a prepaid return label. This guarantee applies once per customer.

Subscription refunds for first-time purchases

Your initial subscription charge (monthly or annual) may be refundable only if all of the following are true: you cancel within 30 days of product delivery, you return the smart equipment within 14 days of cancellation, and you are a first-time purchaser of Dribbleup smart equipment. Subsequent recurring charges-the second month, the renewal year-are generally non-refundable unless Dribbleup explicitly states otherwise in writing or you qualify under consumer protection law.

Defective equipment warranty

If your smart basketball, training tracker, or other equipment has manufacturing defects within 45 days of purchase, you're covered. Dribbleup may repair, replace, or refund the item at its discretion. Document any defects with photos and contact support with your proof of purchase.

In-app purchase refunds (Apple and google)

If you purchased your membership through the App Store or Google Play, those companies control refund eligibility, not Dribbleup. Apple typically allows refunds within 14 days of purchase; Google Play allows up to 48 hours. Contact Apple or Google directly with your receipt-Dribbleup cannot override their refund decisions.

Provincial consumer protection overrides

Your consumer protection laws may entitle you to refunds beyond Dribbleup's stated policy. British Columbia's 10-day cancellation right and Ontario's 10-day cooling-off period both guarantee refunds if you cancel within the window-no exceptions. If Dribbleup refuses a refund you're legally entitled to, escalate to your provincial consumer protection authority.

Common mistakes to avoid when cancelling

We know the frustration of thinking you've cancelled only to discover a surprise charge hit your card. These are the traps we see catch people repeatedly.

Cancelling too close to your renewal date

The single biggest mistake: submitting your cancellation within 24 hours of your renewal. Dribbleup processes cancellations in batches, and the system may not catch your request before the automatic charge goes through. You'll then face a refund claim, lost time, and the stress of following up. Always cancel at least 48 hours before renewal.

Assuming account deletion equals cancellation

Deleting the Dribbleup app from your phone does not cancel your membership. Closing your account doesn't either-you must explicitly select "Cancel Membership" or send a cancellation request. The app and account are just tools; the subscription is a separate contract. At Stopee, this confusion causes 40 percent of unwanted charges we see.

Not tracking your renewal date

You can't cancel successfully if you don't know when your payment is due. Dig into your account settings now and write down your renewal date in a phone reminder. Set the alarm for 3 days before renewal so you have a safety margin.

Mixing up cancellation methods and getting lost

If you start cancelling through the website but get interrupted, don't assume the process continued in the background. Always complete the full cancellation in one session. If you've emailed support, don't also submit a web cancellation-this creates duplicate requests and confusion. Pick one method and stick with it to completion.

Forgetting to cancel in-app purchases through the actual app store

Many people cancel their Dribbleup account but forget they purchased the subscription through Apple or Google. The subscription keeps running on the app store side. Check your device settings and app store accounts separately-don't assume account cancellation covers everything.

Not saving confirmation evidence

Email confirmations can be deleted or lost. Screenshots disappear when you upgrade your phone. The moment you receive cancellation confirmation, download and print a copy, or save it to cloud storage with a backup. Two years later, if a charge dispute emerges, that saved confirmation is your only defence.

Timeline and critical dates for your cancellation

Timing determines whether your cancellation succeeds or you face another billing cycle.

Comparing cancellation across platforms

Where you subscribed changes how you cancel and how long it takes.

The direct Dribbleup website method gives you the most control and the clearest communication. App store cancellations are faster but put refund authority in Apple's or Google's hands-not always in your favour. Stopee recommends the direct website cancellation whenever possible.

Contacting dribbleup and escalation steps

If Dribbleup ignores your cancellation or disputes your request, know how to escalate.

Primary contact methods

• Email: hello@dribbleup.com (response in 2-5 business days)
• Live chat: Available on Dribbleup's website (fastest response)
• Account settings: Direct cancellation via account.dribbleup.com
• Certified mail: See address section below (7-10 business days)

If dribbleup doesn't honour your cancellation

1. Reply to their last email with a formal cancellation demand and timeline for response (5 business days).
2. If unresolved, file a dispute with your credit card company or bank. Provide all saved confirmation evidence.
3. Contact your provincial consumer protection authority: Consumer Protection BC (if you live in BC) or the Consumer Protection Act enforcement office (if in Ontario or another province).
4. Consider small claims court if the amount justifies it-most small claims allow claims up to $5,000 to $35,000 depending on province.

At Stopee, we've helped thousands of consumers escalate disputes with subscription services. Document everything, stay calm, and use your provincial consumer protection law as your leverage-companies respect formal government complaints far more than angry emails.

Your cancellation checklist

Print or bookmark this checklist and complete it step by step.

• Find your renewal date - Check your account settings or last confirmation email. Write it down.
• Set a cancellation reminder - Put it on your phone for 3 days before renewal (48 hours buffer).
• Choose your cancellation method - Direct website is fastest. Live chat is second best.
• Submit your cancellation - Complete the full process in one session. Don't interrupt.
• Save confirmation immediately - Screenshot and download the confirmation email. Store in two places (cloud backup + computer).
• Verify in your account - Log back in and confirm your membership shows as "Cancelled" or "Active until [date]".
• Wait for your renewal date - Ensure no charge appears on your next billing date.
• Check your bank statement - 5 days after your renewal date, confirm Dribbleup didn't charge you.
• If charged despite cancellation - Contact support with your confirmation proof and request an immediate refund.
• Escalate if needed - Credit card dispute or provincial consumer authority (see escalation section above).

Dribbleup contact address and support details

Use this information for certified mail, formal complaints, or escalation.

Dribbleup mailing address: You should confirm the current registered mailing address by visiting Dribbleup's website or contacting hello@dribbleup.com directly. Addresses change, and using an outdated one will delay your certified mail. Once you have the address, send your cancellation letter using Canada Post's Certified Mail service (equivalent to raccomandata A/R with signature confirmation) to create legal proof of delivery.

Primary support email: hello@dribbleup.com

Account portal: account.dribbleup.com (for direct cancellation)

Live chat: Available during business hours on Dribbleup's main website

Final reminder: empower yourself with proof

Cancelling a subscription should be friction-free, but companies often rely on your forgetfulness or inaction to keep charging you. Your defence is simple: save every confirmation, track your renewal date, and cancel early. Stopee has helped thousands of Canadian consumers claw back hundreds of dollars lost to missed cancellations and forgotten subscriptions.

The moment you hit send on your cancellation request, treat that moment as the start of your follow-up. Check your account settings, watch your bank statement, and don't assume silence equals success. If Dribbleup charged you after you cancelled, your saved proof is your weapon-use it. Provincial consumer protection laws exist to protect you, and Stopee is here to make sure you understand your rights and use them. Take action today, stay vigilant, and reclaim control of your subscription.