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Cancel Runkeeper: The Right Way
How to cancel runkeeper and stop recurring charges in australia
What runkeeper is and why you might want to cancel
Runkeeper is a GPS-powered fitness tracking app owned by ASICS that records your running, walking and other activities, pairs with wearables and offers training plans and guided workouts. The free version gives you basic activity logging, but Runkeeper Go (the premium tier) unlocks advanced features like adaptive training plans, race preparation tools and detailed performance insights. If you've stopped using the app or want to trim your subscriptions, Stopee understands that cancelling recurring charges is often overlooked-but it's essential to stop the money leaving your account every month or year.
Common reasons to cancel runkeeper
You might cancel because you've moved to a different fitness app, found the subscription too expensive for your budget, stopped running or walking regularly, or discovered you weren't using the premium features enough to justify the cost. Some users also cancel after discovering the app's reliability issues or unhappy with syncing between their devices. Whatever your reason, Stopee is here to guide you through the cancellation process step by step.
What happens to your data when you cancel
Cancelling your Runkeeper Go subscription does not delete your activity history or account. Your run data, walking logs and achievements remain stored in your Runkeeper account, so you can revisit them or resubscribe later without losing anything. However, you lose access to premium features like guided workouts and training plans immediately after your subscription ends.
Runkeeper go pricing in australia and billing dates
Runkeeper charges for subscriptions in Australian dollars (AUD) depending on your chosen plan and where you purchased it.
Subscription plans and typical australian costs
| Plan type | Typical Australian price | Billing cycle | Best for |
|---|---|---|---|
| Runkeeper Go monthly | A$15 (approx) | Every 30 days | Short-term trial or flexibility |
| Runkeeper Go annual | A$60 (approx) | Every 12 months | Best value if you commit long-term |
| Runkeeper Go quarterly | A$30 (approx) | Every 3 months | Occasional users testing commitment |
How your billing route affects cancellation
Runkeeper subscriptions are charged through three main routes: directly from Runkeeper's own website, through the Apple App Store (iOS), or through Google Play (Android). The route you chose at purchase matters because it determines who processes your cancellation and refund. If you subscribed on the Runkeeper website, you cancel through your Runkeeper account. If you subscribed via Apple or Google, you cancel through their respective payment systems, not Runkeeper directly. Stopee recommends checking your app store receipt or email confirmation to confirm which payment method was used.
How to cancel runkeeper step by step
Follow the method that matches where you originally subscribed.
Cancelling through the runkeeper website (direct billing)
If you signed up for Runkeeper Go directly via runkeeper.com, use this method to cancel.
- Open a web browser and navigate to runkeeper.com
- Log in with your email address and password
- If you've forgotten your password, click "Forgot password?" and follow the reset email
- Click on the Settings menu (usually represented by a gear icon or "Account settings")
- Select Purchase History or Subscriptions (labeling varies slightly)
- Find your active Runkeeper Go subscription in the list
- Click the cancel button (X) or "Cancel subscription" option next to your subscription
- The system will ask you to confirm the cancellation
- Do not close the browser until you see a confirmation message
- Wait for a confirmation email to arrive at your registered email address (usually within 5 minutes)
- Save this email as proof of cancellation in case a dispute arises
Pro tip: Before clicking cancel, check the "renewal date" displayed on the same screen. If your subscription renews in the next 2-3 days, cancel immediately to avoid an unwanted charge.
Cancelling via apple app store (iOS)
If you subscribed to Runkeeper Go through the Apple App Store on your iPhone or iPad, cancel through your Apple ID settings, not the Runkeeper app itself.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID at the top (your name and profile picture)
- Select Subscriptions
- Find Runkeeper in the list of active subscriptions
- Tap on Runkeeper to view subscription details
- Tap the Cancel Subscription button (red text, usually at the bottom)
- Confirm your cancellation when prompted by Apple
- You will receive an Apple confirmation email; save this for your records
Warning: If you cancel directly in the Runkeeper app, it will not cancel your App Store subscription. You must use the Apple Settings method above. Many users make this mistake and continue paying unknowingly.
Cancelling via google play store (Android)
If you subscribed on Android via Google Play, cancel through the Google Play app or website.
- Open the Google Play Store app on your Android phone
- Tap your profile icon in the top right corner
- Select Payments and subscriptions
- Tap Subscriptions
- Find and tap Runkeeper
- Tap Cancel subscription (usually in red)
- Follow the prompts to confirm; Google will ask if you want to continue or cancel
- Select your reason for cancelling (optional) and confirm
- Check your Gmail inbox for a Google Play cancellation confirmation
Pro tip: If you cannot find Runkeeper in your Google Play subscriptions, it may be listed under a different name or you may have already cancelled. Contact Google Play support if uncertain.
What happens after you cancel
Understanding the timeline after cancellation helps you manage your access and watch for unexpected charges.
Access and subscription status after cancellation
Once you cancel, your subscription status changes to "cancelled" or "suspended" in the billing system, but your access to Runkeeper Go features continues until the current billing period expires. For example, if your annual subscription renews on 15 March and you cancel on 10 March, you keep access to premium features until 15 March. No refund for the remainder is issued unless you explicitly apply and Runkeeper approves one. After the paid period ends, the app reverts to the free version, and you lose access to training plans, guided workouts and advanced analytics.
When to expect billing to stop
Your next recurring charge will not be processed after cancellation takes effect. Monthly subscriptions stop on the next billing date; annual subscriptions stop at the next annual renewal. Stopee recommends checking your bank or card statement one week after the expected renewal date to confirm no charge appeared. If a charge does appear after cancellation, contact your bank and Runkeeper immediately.
Refunds, cooling-off rights and australian consumer law
Your refund entitlements depend on Australian consumer law and the terms of the platform you used to subscribe.
What australian consumer law says about digital services
The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), requires that digital services (including subscriptions) be of acceptable quality, fit for the purpose described, and accurately represented by the seller. If Runkeeper failed to deliver promised features, was misrepresented, or became unusable due to a fault on the provider's side, you may be entitled to a remedy-including a refund or credit. However, simply changing your mind is not grounds for a refund under Australian Consumer Law unless you cancel within a cooling-off period set by the seller.
Refund eligibility by billing route
| Billing method | Refund processing | Cooling-off period |
|---|---|---|
| Direct (Runkeeper website) | Runkeeper reviews requests case-by-case | Check Runkeeper's terms; typically 14 days |
| Apple App Store (iOS) | Apple processes refunds; Runkeeper not involved | Generally 14 days from purchase |
| Google Play (Android) | Google processes refunds; Runkeeper not involved | Generally 7-14 days from purchase |
How to request a refund
If you believe you are entitled to a refund under Australian Consumer Law, take these steps.
- Gather your evidence: keep your subscription receipt, screenshots of billing issues, and any communication with Runkeeper
- For direct purchases, email Runkeeper support at the address provided in your receipt (typically support@runkeeper.com) with:
- Your account email and subscription dates
- The reason for your refund request (e.g., service fault, misrepresentation, fit-for-purpose issue)
- Screenshots or evidence of the problem
- A polite request for a refund or credit
- For Apple App Store purchases, request a refund directly through the App Store:
- Open the App Store app, go to your account, tap "Purchase History", find Runkeeper, and select "Report a Problem"
- Choose your reason and submit; Apple will respond within 3-5 business days
- For Google Play purchases, request a refund in the Play Store:
- Open Google Play, go to "Payments and subscriptions", select "Subscriptions", find Runkeeper, and tap "Cancel subscription" with a reason note
- You can also request a refund within 7 days of the charge in your Google Play purchase history
- If the seller (Runkeeper, Apple, or Google) refuses your refund and you believe you have grounds under Australian Consumer Law, escalate to the ACCC (accc.gov.au) or lodge a complaint with your state's fair work ombudsman
Pro tip: App store refunds are faster than direct seller refunds. If you purchased via Apple or Google, use their refund process first; it typically takes 3-5 business days.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, but several traps can catch you off guard and cost you money.
Mistake 1: cancelling only in the app, not the payment system
The single most common error is deleting the Runkeeper app or tapping "cancel" inside the app, assuming this cancels your subscription. It does not. When you subscribed via Apple App Store or Google Play, the app store (not Runkeeper) manages billing. Deleting the app or cancelling in-app does nothing to stop recurring charges. You must cancel through Apple Settings or Google Play settings. Stopee has seen countless users discover this mistake after an unexpected charge appears weeks later.
Mistake 2: forgetting to confirm cancellation in a second screen
Most platforms ask you to confirm cancellation after clicking the cancel button. If you click cancel but do not complete the confirmation (by clicking "Yes, cancel" or "Confirm"), your subscription remains active. Always wait for a success message or confirmation email before closing the browser or app.
Mistake 3: not checking your bank statement after the renewal date
Cancel now, but verify later. Check your bank or credit card statement one week after your expected renewal date to confirm no charge appeared. If a charge does appear, contact your bank to dispute it and email Runkeeper with proof of cancellation.
Mistake 4: confusing multiple runkeeper accounts or linked logins
If you signed up for Runkeeper using a Google or Apple login and later created a separate Runkeeper password, you may have two accounts. Cancelling one leaves the other active. Log in using both methods (Google, Apple, and email password) to check for duplicate active subscriptions.
Mistake 5: missing the cancellation deadline
Subscriptions renew on specific dates. If your renewal date is 15 March and you cancel on 16 March, you've already been charged and must request a refund. Set a phone reminder for 2-3 days before your renewal date if you plan to cancel.
When to keep runkeeper vs. when to cancel
A quick check to help you decide whether Runkeeper Go is right for your fitness routine.
| Keep Runkeeper if you... | Cancel Runkeeper if you... |
|---|---|
| Run or walk regularly (3+ times per week) | Have stopped exercising or exercise less than once per week |
| Use guided workouts or race training plans | Never open training plan notifications or ignore them |
| Sync with a smartwatch or fitness tracker actively | No longer wear a connected device or it stopped syncing |
| Value detailed performance insights and goal tracking | Check the free Runkeeper app and find basic logging is enough |
| Budget comfortably allows A$15-60 per month/year | Prefer to spend that money elsewhere or trim subscriptions |
Summary and next steps
Cancelling Runkeeper is simple once you know which platform processed your payment. Direct cancellations take 2-3 minutes through the Runkeeper website; app store cancellations take the same time through Apple or Google settings. The key is to cancel through the correct system, confirm the cancellation, and verify no charge appears after the renewal date. Stopee has helped thousands of Australian consumers cancel unwanted subscriptions and reclaim control of their recurring spending. If you follow the step-by-step instructions above, you will cancel successfully and stop charges from reaching your bank account.
Next step: Identify where you subscribed (Runkeeper website, Apple App Store, or Google Play), follow the corresponding cancellation method, save your confirmation email, and check your bank statement after the renewal date. If you encounter any issues or Runkeeper refuses a legitimate refund claim, contact the ACCC at accc.gov.au or visit Stopee for additional guidance on your consumer rights.
Need support? If you face resistance from Runkeeper or your payment provider, or you believe you're entitled to a refund under Australian Consumer Law, reach out to Stopee.com-a resource trusted by Australians to navigate subscription cancellations and recover owed refunds.