Manage Runkeeper

How to cancel runkeeper and stop paying for premium fitness tracking

What is runkeeper and why you might want to cancel

Runkeeper is a GPS-powered fitness tracking app owned by ASICS that records your runs, walks and cycling activities. The free version gives you basic activity logging, but Runkeeper Go, the premium tier, unlocks guided workouts, live tracking, advanced training plans and personal coaching features. Many runners in Ireland use it to monitor pace, distance and route performance.

The service operates on a subscription model with monthly and yearly billing options. You subscribe either through the App Store, Google Play Store or occasionally through the Runkeeper website directly. This matters because where you subscribed changes exactly how you cancel and who handles your refund.

Cancelling Runkeeper is straightforward once you understand the two key paths: cancelling the subscription itself and, if needed, claiming a refund. At Stopee, we guide you through both so you do not lose money to surprise renewals or forgotten charges.

Common reasons people cancel runkeeper

Cost is the biggest driver. Many users sign up during a free trial or promotional offer, then face the full €9.99 monthly or €39.99 annual charge when it renews. If you are not actively training or your fitness routine has changed, paying every month can feel wasteful.

Others switch to a different fitness app or smartwatch ecosystem that integrates better with their phone or wearable device. Some find Runkeeper's interface confusing or prefer a competitor like Strava or Nike Run Club. A smaller group cancel due to privacy concerns or frustration with customer support response times.

Whatever your reason, Stopee is here to help you understand the fastest, cleanest way to exit without leaving money behind.

Why cancellation confusion happens

The biggest trap is not knowing where your subscription lives. If you subscribed through Apple's App Store, Apple handles your billing and cancellation, not Runkeeper directly. Same with Google Play. But if you subscribed through the Runkeeper website, you contact Runkeeper support. Many users uninstall the app thinking that cancels their subscription, then are shocked by a renewal charge weeks later.

Another common friction point is timing. Subscriptions renew on the anniversary of your purchase date, not on the first of the month. If you cancel on day 20 of your billing cycle, you still have access until day 20 next month, then the account closes. Knowing your renewal date prevents accidental double-charging.

Runkeeper pricing and subscription plans

Understanding what you are paying for helps you decide if cancellation is the right move.

Prices shown are typical for the Irish market but can vary by region and change over time. Promotional discounts are common for new users but expire after the intro period ends.

Your consumer rights when cancelling runkeeper

Ireland and the EU protect your right to cancel and claim refunds under strict consumer law, and it is worth understanding them before you contact support.

What the consumer rights act 2022 protects

Under Ireland's Consumer Rights Act 2022, which implements EU law, you have the right to cancel a digital subscription within 14 days of purchase, with a full refund, as long as you have not substantially used the service.

This is crucial: if you sign up for a free trial that auto-converts to paid, you can cancel during the first 14 days of the paid subscription and reclaim your money. If you paid €9.99 and realised within two weeks it is not for you, you are legally entitled to that refund.

After 14 days, you can still cancel (the subscription does not become a lifetime lock), but the company can charge you for the period you used. So if you cancel on day 20, you pay for 20 days, not the full month.

If Runkeeper or your app store refuses a refund you are legally entitled to, you can escalate to the Revenue's Consumer Rights Directorate or your local Small Claims Court if the amount justifies it. Stopee recommends keeping all purchase receipts and cancellation confirmations as proof.

Difference between cancelling and refunds

Cancelling stops future charges. A refund returns money you already paid. These are separate actions. You must cancel the subscription to stop future renewals. If you want money back for a recent charge, you must request a refund separately, either from the app store or directly from Runkeeper support depending on where you subscribed.

How to cancel runkeeper (step-by-step by platform)

Your cancellation path depends on where you bought the subscription. Find your scenario below and follow the exact steps.

Cancel via apple app store (iPhone or iPad)

If you subscribed through the App Store, Apple processes your cancellation and refund.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Runkeeper.
5. Tap Cancel Subscription (or Edit Subscription, then Cancel).
   • If you see Downgrade instead, tap it and select the free tier.
6. Follow the prompts to confirm. You will see a final date of access.
7. Apple will email you a cancellation confirmation within minutes.

Pro tip: cancelling on the App Store stops recurring charges immediately but does not refund the current billing period. If you paid within the last 14 days, reply to Apple's confirmation email and request a refund citing the 14-day cooling-off period.

Cancel via google play store (Android)

Android users follow a similar path through Google Play settings.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Choose Runkeeper.
6. Tap Cancel subscription.
7. Select your reason (optional but helpful for feedback).
8. Confirm the cancellation. Google Play will email you a receipt.

Warning: on Android, do not assume cancellation worked until you see it listed as "Cancelled" in your Play Store subscriptions. Sometimes the tap does not register on the first try.

Cancel via runkeeper website or direct billing

If you subscribed directly through Runkeeper's website rather than an app store, you cancel directly with them.

1. Visit support@runkeeper.com and email Runkeeper support with the subject "Cancel my Runkeeper Go subscription".
2. Include your full name, email address and the email associated with your Runkeeper account.
3. Request a confirmation of cancellation in writing.
4. Alternatively, log into your Runkeeper account on the website:
   • Click your profile icon (top-right).
   • Select Settings or Account.
   • Look for a Subscription or Billing section.
   • Click Cancel subscription if this option is visible.
5. If no cancellation option appears in-app, email support is your only route.

Pro tip: Runkeeper support can take 3 to 5 business days to reply. Email from the address linked to your account so they can verify ownership quickly. Ask them to confirm the exact date your access will end.

After you cancel: what happens next

Cancellation does not mean instant access loss, and understanding the timeline matters for planning.

Your access timeline

When you cancel, Runkeeper or your app store immediately stops charging you. But you retain access to Runkeeper Go features until the end of your paid billing period. If you paid on January 15 and cancelled on January 20, you can still use premium features until February 15. After that date, your account reverts to the free tier and you lose guided workouts and live tracking.

This grace period is one reason early cancellation makes financial sense: you get the full value of what you paid and avoid surprise renewals.

What to do with your training data

Your workout history, routes and progress remain in your Runkeeper account on the free tier. You can still view past runs, export your data, or download your training logs before closing the account completely. Stopee recommends doing this while you still have premium access, as the export feature is clearer in the premium interface.

To export, log into Runkeeper on the web, navigate to your profile settings, and look for a Download my data or Export option. Save this as a backup before you stop using the app entirely.

Refunds: how to claim money back

A refund is not automatic. You must request one, and timing is critical under Irish consumer law.

Refunds within 14 days

If you subscribed or were charged within the last 14 calendar days and have not heavily used the app, you are entitled to a full refund under the Consumer Rights Act 2022.

Via App Store (Apple): open Settings > [Your Name] > Subscriptions > Runkeeper > Edit > Cancel, then tap Report a Problem if it appears. You can also visit reportaproblem.apple.com, find your Runkeeper charge, and request a refund. Explain you are within the 14-day cooling-off period. Apple typically refunds within 3 to 5 business days.

Via Google Play: open the Play Store, tap your profile, then Payments and subscriptions > Subscriptions. Tap Runkeeper, then Report a problem. Select I was charged incorrectly or I want a refund and explain you are within 14 days. Google usually responds within 1 to 3 business days.

Via Runkeeper direct: email support@runkeeper.com and state clearly: "I subscribed on [date], it is now [current date], and I am within the 14-day cooling-off period. I request a full refund under the Consumer Rights Act 2022." Include your account email and transaction receipt if you have it.

Refunds after 14 days

Outside the 14-day window, refunds are at the company's discretion. However, if you can demonstrate a technical fault, billing error, or if Runkeeper failed to deliver on promised features, you have grounds to request one. Use the same contact method as above but focus on the specific problem: "The guided workouts feature was not working on my device" or "I was charged twice by mistake."

Stopee has seen partial refunds approved for genuine complaints even after 14 days. It is worth trying if you have evidence of the problem.

Common cancellation mistakes to avoid

These errors leave money behind. Read this carefully so you do not repeat them.

Mistake 1: uninstalling the app without cancelling the subscription

Deleting Runkeeper from your phone does nothing to your subscription. Your billing cycle keeps running, and you are charged on the renewal date. The app store or Runkeeper still holds your payment method and will keep charging you until you formally cancel through their system.

Fix: cancel through the app store or Runkeeper support first, then uninstall the app if you wish.

Mistake 2: not checking your confirmation email

After cancellation, a confirmation email arrives from Apple, Google Play or Runkeeper. This email contains your final access date and proof the cancellation worked. Many users delete it or miss it in a cluttered inbox. If a renewal charge appears and you have no proof of cancellation, disputing it becomes harder.

Fix: save the confirmation email in a dedicated folder. Forward it to yourself if needed.

Mistake 3: cancelling too close to the renewal date

If you cancel on the day your subscription renews, the system may process the renewal before processing the cancellation (payment systems are not instant). You could end up charged for another month, then have to request a refund.

Fix: cancel at least 2 to 3 days before your renewal date. Check your purchase history to find the exact renewal date, then cancel early.

Mistake 4: not requesting a refund if charged twice

Duplicate charges happen. Someone cancels, forgets to check their bank, and renewal happens anyway. Many users assume they cannot get it back and just move on.

Fix: contact the app store or Runkeeper within 30 days with proof of the duplicate charge and request a refund. Most companies approve these immediately.

Cancellation checklist: verify you are done

Use this checklist after you cancel to confirm everything is complete and no surprise charges will follow.

Why stopee helps you cancel faster and safer

Cancelling fitness apps should be simple, but companies make it deliberately hard. Runkeeper buries cancellation options in app settings, support takes days to respond, and refund policies are unclear. This confusion costs Irish consumers millions in unwanted charges every year.

Stopee exists to cut through this. We track exactly where cancellation options live in every app and service, we know the Irish and EU laws that protect you, and we have helped thousands of consumers cancel Runkeeper and get refunds they were entitled to. Our guides include the current cancellation paths, not generic "contact support" advice that leaves you hanging.

If you need help contacting Runkeeper directly, you can reach their support team at:

Runkeeper support contact:
Email: support@runkeeper.com
Subject line: Cancel my Runkeeper Go subscription
Include: your full name, account email and the last four digits of your payment method.

Most replies arrive within 3 to 5 business days, though Stopee recommends following up via email if you do not hear back within a week.

Key takeaways

Cancelling Runkeeper takes less than five minutes if you know where to look. Whether you subscribed through Apple, Google Play or the Runkeeper website, you have a clear path to cancellation and a legal right to refunds within 14 days. Do not uninstall the app and hope; use your app store settings or email support to formally cancel. Save your confirmation email and monitor your bank account around your renewal date.

If Runkeeper or your app store refuses a refund you believe you are entitled to, the Revenue's Consumer Rights Directorate is your escalation point. Stopee has helped thousands of consumers cancel fitness subscriptions, claim refunds and avoid surprise charges. Use this guide, follow the steps carefully and do not hesitate to claim what is yours under Irish consumer law.