Manage Runkeeper

How to cancel runkeeper and reclaim your fitness privacy in new zealand

What runkeeper is and why you might want to leave

Runkeeper is a GPS-powered running and fitness tracking app that logs your workouts, distance, pace, and routes in real time. The free version covers basic activity tracking, but Runkeeper Go (the paid subscription) unlocks coaching features, advanced performance analysis, and training plans tailored to your goals.

If you've signed up and now want to cancel, you're not alone. At Stopee, we help thousands of New Zealand consumers cancel unwanted subscriptions each month, and Runkeeper cancellations are increasingly common as people reassess their fitness app spending or switch to alternatives.

Main features included in runkeeper go

The paid tier includes workout tracking across multiple activity types, route mapping, personalized training plans, performance insights, and device syncing. The app integrates with your phone's GPS and pairs with some wearables, though feature depth varies by device and operating system.

Why you might cancel

You may be cancelling because you've found a cheaper alternative, you're not using the app regularly enough to justify the cost, or your fitness goals have changed. Whatever your reason, Stopee ensures you understand your full cancellation timeline and refund options before you take action.

Runkeeper pricing and plans in new zealand

Understanding what you're paying helps you decide if cancellation makes sense.

Current subscription plans

Understanding NZD pricing

Runkeeper publishes its pricing in USD only (typically USD $11.99 per month or USD $39.99 per year). When you purchase through the Apple App Store or Google Play Store, your device's app store converts that USD amount to NZD using its own exchange rate and pricing tier at the moment of purchase. This means the exact NZD amount you pay depends on when you buy and which platform you use.

Pro tip: Check your app store receipt immediately after purchase to see your exact NZD charge. This figure becomes important if you need to request a refund through Stopee or directly with the app store.

Your consumer rights in new zealand

New Zealand law provides specific protections when you cancel digital subscriptions, and understanding these rights strengthens your position if Runkeeper refuses a refund.

Consumer guarantees act protections

Under New Zealand's Consumer Guarantees Act 1993, digital services (including fitness app subscriptions) must be of acceptable quality, fit for purpose, and delivered in a timely manner. If Runkeeper fails to deliver these guarantees, you have grounds to request a refund or cancellation without penalty.

Importantly, New Zealand law does not grant a blanket 14-day cooling-off period for digital subscriptions the way some European jurisdictions do. However, if the service is faulty, unfit for purpose, or misrepresented, you have statutory leverage. If Runkeeper refuses to cancel or refund on reasonable grounds, you can escalate to Consumer NZ or the Commerce Commission.

Escalation pathway if runkeeper refuses

If you cancel and Runkeeper denies your refund request without justification, contact Consumer NZ (consumernz.org.nz) to lodge a complaint. Consumer NZ can mediate disputes and, in serious cases, refer your complaint to the Commerce Commission. Having clear documentation of your cancellation request and Runkeeper's response strengthens your case significantly.

How to cancel runkeeper step by step

Your cancellation method depends on where you purchased the subscription. Follow the exact platform where you signed up to avoid delays or failed cancellations.

Cancel runkeeper via the web (runkeeper.com)

If you subscribed directly through Runkeeper's website, use this method.

1. Open a browser and navigate to runkeeper.com, then sign in with your account email and password.
   • If you forgot your password, select "Forgot password?" on the login screen and follow the reset email.
2. Once logged in, locate the gear icon (Settings) in the top right corner of the page and click it.
   • On mobile browsers, Settings may appear as a menu icon (three horizontal lines) instead.
3. Select "Purchase History" from the Settings menu.
   • This page lists all active and past subscriptions tied to your account.
4. Find your active Runkeeper Go subscription in the list. In the "Actions" column, you will see a blue "X" button next to your subscription.
   • Warning: Do not click any other buttons; the blue X specifically cancels your subscription.
5. Click the blue "X" to cancel.
   • A confirmation dialog will appear asking you to confirm the cancellation.
6. Confirm the cancellation by clicking "Yes" or the equivalent confirmation button.
   • Your subscription will stop renewing at the next billing date.
7. You should receive a cancellation confirmation email within 5-10 minutes.
   • Save this email for your records and as proof of cancellation.

Cancel runkeeper via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through Runkeeper.

1. On your iPhone or iPad, open the App Store app (the blue icon with a white play button).
   • Do not open the Runkeeper app itself; you must use the App Store app.
2. Tap your profile icon in the top right corner of the screen.
   • If you do not see a profile icon, you may not be signed in to your Apple ID. Sign in first.
3. Select "Subscriptions" from the menu.
   • This page shows all active subscriptions tied to your Apple ID.
4. Find "Runkeeper" in your subscriptions list and tap it.
   • If you have multiple subscriptions, scroll down to locate Runkeeper.
5. Tap "Cancel Subscription" (or "Edit" and then "Cancel").
   • Apple may prompt you with reasons to stay; you can ignore these and proceed with cancellation.
6. Confirm the cancellation.
   • You will see a message stating your subscription will end on your next billing date.
7. You will receive a cancellation confirmation from Apple via email.
   • Keep this email as proof that you cancelled through Apple's system.

Important note: Runkeeper has no access to your Apple App Store transactions. If you purchased through Apple, Runkeeper cannot cancel on your behalf, and you cannot request a refund from Runkeeper. You must contact Apple directly using the process in the refund section below.

Cancel runkeeper via google play store (Android)

If you subscribed through Google Play on your Android device, cancel via the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner (usually a circle with your initial or photo).
2. Select "Payments and subscriptions" from the menu.
   • This menu may be called "Manage your subscriptions" depending on your Android version.
3. Tap "Subscriptions" to view all active subscriptions.
   • Scroll through the list to find Runkeeper.
4. Tap "Runkeeper" to open the subscription details page.
   • You will see your billing date and subscription status.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google may prompt you with retention offers; proceed past these and confirm cancellation.
6. Select your reason for cancellation from the dropdown menu (optional but helpful for Google's feedback).
   • This feedback helps Google understand user cancellation patterns.
7. Tap "Cancel subscription" to complete the process.
   • Your subscription will stop renewing at the next billing cycle.
8. Check your email for a cancellation confirmation from Google Play.
   • Save this confirmation as proof.

Pro tip: If you encounter technical issues cancelling on Google Play (the button doesn't respond, the app crashes, or you see an error message), contact Runkeeper Support at support@runkeeper.com with your account email and Google Play order number. Include a screenshot of the error for faster resolution. Stopee recommends also contacting Google Play Support directly if Runkeeper cannot assist within 3 business days.

What happens after you cancel runkeeper

Cancellation does not mean immediate loss of access. Understanding the timeline helps you plan your transition to another fitness app.

Your access to paid features

After you cancel, you retain full access to Runkeeper Go features until the end of your current paid period. If your next billing date was 15 days away, you can continue using coaching features, training plans, and performance insights for those 15 days. Your subscription simply will not renew after that date.

Once your access expires, your account automatically reverts to the free tier. You can still log in and view your past activity history, but advanced features lock behind the paywall again.

Your data and activity history

Cancelling your Runkeeper Go subscription does not delete your account or activity data. All your past workouts, routes, and performance records remain in your account indefinitely unless you specifically request account deletion. You can log back in anytime to view your history, even on the free tier.

If you want to delete your account entirely (not just cancel the subscription), you must request account deletion separately through Runkeeper's settings or by emailing support@runkeeper.com. This is a permanent action and cannot be reversed.

Confirmation and verification

After you cancel, take these steps to confirm the cancellation stuck:

• Screenshot your cancellation confirmation email immediately and save it to cloud storage (Google Drive, OneDrive, or similar).
• Log back into your account 24 hours later and verify the subscription no longer appears in your Purchase History (or subscription settings on app stores).
• Check your bank or credit card statement 5-7 days after your expected billing date to ensure no renewal charge appears.
• If a renewal charge does appear after cancellation, contact your bank and Runkeeper Support immediately with your confirmation email as evidence.

Requesting a refund from runkeeper

Refund eligibility depends on where you purchased and how recently. Runkeeper's policy is discretionary, but your consumer rights and timing give you leverage.

Refund eligibility by purchase platform

Web and Google Play purchases: Runkeeper reviews refund requests on a case-by-case basis. You are not guaranteed a refund, but you may qualify if you purchased recently, used the service minimally, or experienced technical issues. Request within 30 days of purchase for the strongest case.

Apple App Store purchases: Runkeeper cannot process refunds for App Store purchases because Apple controls all transaction data. You must request refunds directly from Apple. Apple typically refunds App Store subscriptions if you request within 14 days of purchase and can demonstrate you did not substantially use the service.

How to request a refund

For web and Google Play purchases:

1. Gather your documentation: your account email, the exact purchase date, and your order or receipt number (check your email or bank statement).
   • If you cannot find your order number, note the billing amount and the date it was charged.
2. Email support@runkeeper.com with the subject line "Refund request for Runkeeper Go subscription".
   • Keep the subject line clear and professional so your email reaches the right team quickly.
3. In the email body, include:
   • Your full name and account email address.
   • The purchase date and amount (in NZD).
   • Your order or receipt number (if available).
   • A brief, honest reason for the refund request (e.g., "I did not use the service as expected" or "I switched to another fitness app").
   • A screenshot of your purchase confirmation if you have it.
4. Send the email and expect a response within 7-10 business days.
   • Runkeeper's support team reviews requests asynchronously, so response times vary.
5. If Runkeeper denies your refund without clear justification, reply to the denial email citing your consumer rights under New Zealand's Consumer Guarantees Act.
   • State that if the service was not fit for purpose or was misrepresented, you are entitled to a refund under NZ law.
   • This escalation often prompts a second review or exception refund.

For Apple App Store purchases:

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
2. Select "Purchases" or "Purchase History".
   • Find the Runkeeper subscription charge in your list.
3. Tap and hold (or right-click) the Runkeeper charge, then select "Report a problem" or "Report app" (wording varies by iOS version).
   • This opens a support form directly with Apple, not Runkeeper.
4. Describe your refund reason clearly (e.g., "I did not use this app as expected and would like a refund").
   • Be honest; Apple rarely refunds if you actively used the service.
5. Submit the report and monitor your email for a response from Apple within 3-5 business days.
   • Apple may approve, deny, or request additional information.
6. If Apple denies your refund, you can escalate to Consumer NZ or the Commerce Commission if you believe Apple's decision breached consumer law.
   • This is a last resort but remains available to you.

Pro tip: Refunds process faster if you request within 30 days of purchase. If you are beyond 30 days but within 60 days and have legitimate grounds (service malfunction, misrepresentation, or consumer law breach), reference the Consumer Guarantees Act in your request. At Stopee, we've seen this approach succeed even for older subscriptions.

Common mistakes when cancelling runkeeper

Cancelling a subscription sounds simple, but small missteps often delay your cancellation or block your refund request. We're sharing the mistakes we see most so you can avoid them.

Mistake 1: cancelling only in the app, not on your subscription platform

If you bought through Apple or Google, opening the Runkeeper app and searching for a "Cancel" button will frustrate you. The Runkeeper app does not control your subscription; the app store does. Always cancel on the platform where you purchased (Apple App Store, Google Play Store, or runkeeper.com), not within the Runkeeper app itself.

Mistake 2: not saving your confirmation email

After cancellation, Runkeeper or the app store sends a confirmation email. Many users delete or ignore it immediately. Do not do this. Save that email to a folder, take a screenshot, or forward it to yourself with the subject "Runkeeper cancellation proof". If a renewal charge appears later, this email is your only proof you cancelled, and it is essential for disputing the charge with your bank.

Mistake 3: assuming a refund is automatic

Runkeeper does not automatically refund you after cancellation. A refund and a cancellation are two separate actions. Cancellation stops future charges; a refund returns money you already paid. If you want your money back, you must actively request a refund by emailing support@runkeeper.com or contacting Apple. Waiting passively achieves nothing.

Mistake 4: not checking your bank statement after cancellation

Even after you cancel, a surprise renewal charge may appear if the cancellation failed silently (rare but possible due to technical glitches). Check your bank or credit card statement 5-7 days after your expected billing date. If an unexpected Runkeeper charge appears, contact your bank immediately to dispute it, then forward the dispute confirmation to Runkeeper Support with your original cancellation confirmation email.

Mistake 5: requesting a refund too late

Refund requests are strongest within 30 days of purchase. If you purchase Runkeeper Go, use it for 90 days, and then request a refund, the company will almost certainly deny it. The closer to the purchase date you request, the better your chances. If you are reconsidering a purchase, act quickly.

Checklist for cancelling runkeeper successfully

Use this checklist to ensure you have completed every step correctly and have all necessary documentation saved.

Contacting runkeeper support and escalation

If cancellation fails, a renewal charge appears unexpectedly, or your refund request is denied unfairly, you need a direct line to Runkeeper and to regulatory backup.

Runkeeper's direct support channels

Email is the primary support channel: support@runkeeper.com. Response times typically range from 5-10 business days. When you email, include your account email, the issue (e.g., "Subscription failed to cancel"), and any screenshots or confirmation numbers.

Runkeeper does not publish a New Zealand postal address or phone line. All cancellation correspondence routes through their U.S. headquarters email. For faster resolution, include your time zone and the exact dates of any charges or cancellation attempts.

If runkeeper refuses to help

If you have exhausted Runkeeper's support and they refuse to cancel your subscription or refund a legitimate request, escalate to Consumer NZ (consumernz.org.nz). Consumer NZ offers free mediation and can investigate violations of the Consumer Guarantees Act or Fair Trading Act.

File a complaint with the Commerce Commission (comcom.govt.nz) if the issue involves misleading advertising, unconscionable conduct, or repeated refusal to honor consumer rights. The Commission can impose penalties on Runkeeper and mandate refunds.

Disputing a surprise renewal charge with your bank

If a renewal charge appears after you cancelled and Runkeeper ignores your support emails, dispute the charge directly with your bank or credit card issuer. Call the number on your bank statement, report the charge as unauthorized (or as a failed cancellation), and provide your cancellation confirmation email as evidence. Your bank can reverse the charge within 30-60 days in most cases. Once disputed, forward the bank's confirmation to Runkeeper as proof of the failed cancellation, which often triggers a manual refund.

Why stopee helps thousands of new zealand consumers every month

Cancelling Runkeeper may seem straightforward, but the process hides traps: platform confusion (app store vs. web), unclear refund policies, surprise renewal charges, and unresponsive support. At Stopee, we have guided New Zealand consumers through thousands of cancellations across dozens of subscription services, and Runkeeper is one of the trickiest.

Our guides cut through the confusion with step-by-step instructions, consumer law references, and real escalation pathways. You now understand your cancellation method, your refund rights under New Zealand law, and exactly what to do if Runkeeper refuses to cooperate. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unfair charges, and reclaim their billing autonomy. Use this guide to cancel confidently, and if Runkeeper disputes your refund, remember your statutory rights under the Consumer Guarantees Act.

For ongoing support and cancellations across other services, visit Stopee (stopee.com). We're here to empower you to cancel on your terms.