Manage Runna

How to cancel runna in australia and claim your refund

Understanding runna and why cancellation matters

Runna is a personalised running-coaching app that delivers training plans, device integrations and progress tracking for runners of all abilities. The platform offers a free tier with selected 5km plans, and paid subscriptions that unlock full personalised training, coaching content and device synchronisation. You'll encounter Runna through its website, iOS app or Android app, and the subscription structure changes depending on where you sign up.

Cancelling Runna isn't just about stopping the service - it's about protecting your money and understanding your rights as an Australian consumer. Many users report confusion about refund timings, especially when they've subscribed through app stores or third-party platforms like Strava. At Stopee, we help you navigate these pitfalls and take action with confidence.

Why you might want to cancel

Runners cancel Runna for legitimate reasons: changes in training goals, dissatisfaction with plan accuracy or app reliability, concerns about value for money, or frustration over billing errors and slow refund responses. Some users find the free tier sufficient and don't need the paid features. Others subscribe during a trial, then discover the paid plan doesn't match their needs.

The key insight is this: cancellation is a contractual action, not just a product choice. When you cancel affects your refund eligibility, when your access ends, and whether future charges will recur. Understanding the timing and the platform you used to subscribe is essential to protecting your rights.

Runna pricing and subscription options in australia

Runna advertises multiple subscription tiers with Australian dollar pricing clearly displayed on its pricing page. Here's what you need to know about the cost structure before you decide whether to keep or cancel.

Pro tip: The 7-day free trial is a genuine cooling-off window. If you're unsure about the app, cancel within 7 days and you'll typically avoid being charged at all. After the trial ends, your first charge will apply automatically unless you cancel beforehand.

Where you subscribed matters for cancellation

Runna's billing structure depends entirely on where you signed up. You might have subscribed directly through the Runna website via Paddle (a payment processor), through the Apple App Store on iOS, through Google Play on Android, or via a bundle through Strava. Each path has different cancellation steps, refund policies and support channels.

If you subscribed through a third party, that party - not Runna directly - controls your refund eligibility and renewal dates. This is a critical detail: contacting Runna support alone won't resolve a refund issue if Apple, Google or Strava controls the billing. Stopee recommends you identify your subscription source before you attempt to cancel, because the wrong approach will waste time and could cost you money.

How to cancel runna on iOS (Apple app store)

If you subscribed to Runna through the Apple App Store on your iPhone or iPad, Apple controls the subscription and you must cancel through Apple's settings, not through the Runna app itself.

1. Open the Settings app on your iPhone or iPad.
   • This is not the Runna app settings - it's the device-wide settings.
2. Scroll to the top and tap your Apple ID profile (your name and photo).
   • If you're not logged in, sign in with your Apple ID first.
3. Tap Subscriptions.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find Runna in the list and tap it.
   • If you don't see Runna, scroll down or search for it.
5. Tap Cancel subscription or Cancel.
   • Apple will ask you to confirm the cancellation.
   • You may see a retention offer - a discount to keep the subscription. You can accept or decline.
6. Confirm your cancellation by tapping Confirm cancellation or similar.
   • Check your email for a confirmation message from Apple.

Warning: Deleting the Runna app from your device does not cancel the subscription. You must follow these steps through Settings to stop charges.

Pro tip: Cancel at least 24 hours before your next billing date to avoid a final charge. If you're charged after you cancel, Apple's refund window is 45 days; contact Apple Support through Settings → Help → Contact Us.

What happens after you cancel on iOS

Once you tap Confirm, the subscription is cancelled immediately. Your access to Runna's paid features will continue until the end of your current billing period - typically until the same date next month (or next year, if you're on an annual plan). You will not be charged again after that date.

You'll receive a confirmation email from Apple within minutes. Save this email as proof of cancellation. If you were in a free trial and cancelled before the trial ended, you'll be charged nothing and won't lose access during the trial period.

How to cancel runna on android (Google play store)

If you subscribed via Google Play on an Android phone or tablet, Google manages your subscription and you cancel through Google Play settings, not the Runna app.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured triangle logo (Google Play icon).
2. Tap your profile icon in the top right corner.
   • It usually looks like a circle with a letter or photo inside.
3. Tap Manage subscriptions (or Subscriptions).
   • You'll see all active subscriptions tied to your Google account.
4. Find Runna in the list and tap it.
   • If you have multiple subscriptions, scroll to find it.
5. Tap Cancel subscription.
   • Google may show you a discount offer or reason for cancellation survey. Complete these if prompted.
6. Confirm your cancellation by tapping Cancel subscription again.
   • You'll receive a confirmation screen and an email from Google.

Warning: Uninstalling the Runna app will not cancel your subscription. The app and the subscription are separate. You must use Google Play to cancel billing.

Pro tip: Time your cancellation for at least one day before your renewal date. Google Play typically charges at midnight on the renewal date in your timezone, so cancelling the day before is the safest approach. Keep your email confirmation and take a screenshot of the cancellation confirmation in Google Play.

What happens after you cancel on android

Your subscription is immediately cancelled in Google Play's system. You'll retain access to Runna's paid features through the end of your current billing cycle. If you were in a 7-day free trial and cancelled during that period, no charge will ever be applied to your Google Play account.

If Google charges you after you cancel, you have a 48-hour refund window. Contact Google Play Support through the app or at support.google.com/googleplay and request a refund. Stopee recommends keeping your email confirmation as evidence of your cancellation date.

How to cancel runna via the paddle portal (web subscription)

If you subscribed directly through the Runna website using a credit card or PayPal, your subscription is likely managed by Paddle, a third-party payment processor. You'll need to access the Paddle customer portal to cancel.

1. Visit the Runna website or go directly to the Paddle customer portal (typically paddle.com or a Runna-branded portal link).
   • Look for a "manage my subscription" or "customer account" link in Runna's support documentation or billing emails.
2. Log in using your email address and password (the same credentials you used to sign up for Runna).
   • If you've forgotten your password, use the "forgot password" link.
3. Navigate to Subscriptions or My Subscriptions.
   • You'll see your active Runna subscription listed with the next billing date.
4. Click on the Runna subscription entry.
   • A details panel will open showing your plan, amount and renewal date.
5. Click Cancel subscription or a similar button.
   • Paddle may ask for feedback on why you're cancelling.
6. Confirm the cancellation by clicking Cancel subscription again.
   • You'll see a confirmation message and receive an email within minutes.

Warning: If you can't locate the Paddle portal link, contact Runna support directly through their website. Provide your email address and ask for a direct link to manage your subscription. Do not share your password with anyone claiming to help you cancel.

Pro tip: Paddle charges are typically processed 24 hours before the renewal date shown in your account. Cancel at least 48 hours before your next renewal to be absolutely certain no charge is applied.

What happens after you cancel via paddle

Your subscription is terminated immediately in Paddle's system. Access to Runna's paid features continues through the end of your billing period. If you're currently in a free trial, you'll be charged nothing and the trial access will continue uninterrupted until the trial end date.

Paddle will send a cancellation confirmation email to the address associated with your account. This email is your proof of cancellation and should be kept for at least 12 months.

How to cancel runna bundled with strava

If you subscribed to Runna as part of a Strava bundle or through Strava's app, Strava controls your billing and you must cancel through Strava, not directly with Runna.

1. Log into your Strava account on the Strava app or website.
   • Go to Settings → Subscriptions (or similar, depending on your device).
2. Look for your active subscription or bundle.
   • It may be labelled as "Strava + Runna" or just "Strava" with Runna included.
3. Select the subscription and tap Cancel or Manage subscription.
   • Follow Strava's cancellation prompts.
4. Confirm the cancellation.
   • Strava will send you a confirmation email.

Pro tip: If you cancel the Strava bundle, you'll lose both Strava and Runna coaching features at the same time. If you only want to cancel Runna but keep Strava, contact Runna support directly to discuss unbundling options - Strava may not allow partial cancellations through their interface.

Refund eligibility and what you can recover

Your refund eligibility depends on three factors: when you subscribed, which platform you used and whether you're in a trial period. Stopee has helped thousands of consumers understand refund rights, and here's what applies to Runna in Australia.

Refunds during the free trial

If you cancel your Runna subscription within 7 days of starting the free trial and before your first charge is applied, you'll receive no charge and incur no refund request - you simply don't get billed. This is the cleanest outcome and applies across iOS, Android and web subscriptions.

The 7-day trial is your cooling-off window. Use it to test whether Runna's coaching style suits your training goals. If it doesn't, cancel immediately and move on at no cost.

Refunds after the trial ends or post-purchase

Once the free trial ends and your first payment is applied, refund eligibility becomes more restrictive. Runna's refund policy varies depending on your subscription source.

• Apple (iOS): You have 45 days from the date of charge to request a refund through Apple. Apple will review your request and may grant a full refund if you didn't use the service significantly or if you cancelled within a reasonable time of purchase.
• Google Play (Android): You have 48 hours from purchase to request a refund. After 48 hours, refunds are at Google's discretion and rarely approved unless there's a genuine fault with the app or service.
• Paddle (web): Refunds depend on Runna's specific policy. Paddle typically allows returns within 30 days of purchase for digital services if the service hasn't been substantially used. Contact Paddle support with your order number and reason for refund.
• Strava bundle: Refund eligibility is governed by Strava's refund policy. If you're requesting a refund for the Runna portion of the bundle, Strava may require you to contact Runna directly or may prorate the refund between both services.

Pro tip: Always request a refund in writing (email) rather than through in-app support. Include your order number, subscription dates and a clear reason for the refund. Written requests create a documented trail and are harder for support teams to ignore or lose.

Your consumer rights under australian law

Australian Consumer Law protects you when you purchase digital subscriptions, including Runna. Understanding these rights is essential if the company refuses to cancel or refund you.

Australian consumer law and digital services

The Australian Consumer Law (Australian Consumer Protection Legislation) provides protections for services that are faulty, misleading or fail to match their description. If Runna's app is crashing, fails to sync with your devices or doesn't deliver the training plans promised, you may be entitled to a refund or repair even outside the standard cooling-off period.

Additionally, if Runna or a third-party reseller misrepresented the service (for example, claiming unlimited coaching when it's actually limited), you may have grounds to cancel and claim a refund under consumer guarantees.

The Australian Competition and Consumer Commission (ACCC) is the regulator responsible for enforcing these rights. If Runna refuses to cooperate or cancels unfairly, you can lodge a complaint with the ACCC or your state-based fair trading regulator (such as the Office of Fair Trading in your state).

Cooling-off rights and digital goods

In Australia, statutory cooling-off rights typically apply to goods sold at a distance (online) within 14 days of purchase. However, digital services and immediate-access subscriptions often fall outside traditional cooling-off regimes because you've already received the service.

Your strongest cooling-off protection is the 7-day free trial Runna offers. Treat this as your legal window to test the service risk-free. After the trial, cooling-off rights are weaker, but consumer guarantees (faulty service, misleading claims) remain in force for the entire subscription period.

Pro tip: Keep records of your purchase date, trial start date, all billing emails and any screenshots of the app or service issues. These records are vital if you need to escalate a complaint to the ACCC or request a refund via consumer guarantee claims.

Common mistakes to avoid when cancelling runna

Cancelling a subscription sounds simple, but small errors can cost you money or leave you unaware that charges are still being applied. Here are the pitfalls Stopee sees repeatedly.

Mistake 1: deleting the app instead of cancelling the subscription

The most costly error is removing the Runna app from your phone and assuming the subscription is cancelled. It isn't. Your subscription remains active in Apple's system, Google Play or Paddle, and you'll be charged as normal. The only way to stop charges is to cancel through the platform where you subscribed - not by deleting the app.

Mistake 2: contacting runna support instead of the platform

If you subscribed through Apple, Google or Strava, Runna support cannot cancel your subscription. Only Apple, Google or Strava can. Emailing Runna asking them to cancel will waste time and you'll still be charged. Always cancel through the platform you used to subscribe, even if Runna support offers to "help."

Mistake 3: cancelling too close to the renewal date

App stores and payment processors can take up to 24 hours to process cancellations. If you cancel on the same day as your renewal, you may still be charged. Cancel at least 48 hours before your next billing date to avoid this surprise charge.

Mistake 4: not saving proof of cancellation

If a dispute arises - you're charged after cancelling, for example - you need proof that you cancelled when you say you did. Save every cancellation confirmation email, take screenshots of the cancellation screen in Settings or Google Play, and note the date and time you cancelled. These records are essential if you need to escalate to the ACCC or a payment processor.

Mistake 5: ignoring renewal reminders

Apple, Google and Paddle send renewal reminders 48 hours before the next charge. Read these emails. If a renewal reminder arrives after you've cancelled, something went wrong and you should investigate immediately. Contact the platform's support team right away rather than waiting for a charge to appear on your statement.

What to do after you cancel runna

You've cancelled, but your job isn't finished. Cancellation is only the first step; you need to verify that no future charges are applied and handle any refund requests appropriately.

Monitor your next billing date

Mark your calendar for your next expected billing date (usually shown in your subscription settings before cancellation). On that date and the day after, check your bank or credit card statement to confirm no charge was applied. If you're charged after cancelling, you have rights - but only if you act within the provider's refund window.

Secure a refund if charged after cancellation

If a charge appears on your statement after you've cancelled, act immediately.

• Apple: Go to Settings → Your Name → Media and Purchases → Billing History. Find the Runna charge, tap "Report a Problem" and request a refund.
• Google Play: Open the Play Store, tap your profile, go to Manage Subscriptions, and request a refund within 48 hours of the charge.
• Paddle: Contact Paddle support with your order number and request a refund. Include a copy of your cancellation confirmation.

If the platform denies your refund, escalate to the ACCC or lodge a complaint through the Australian Financial Complaints Authority (AFCA) if a credit card was used. Stopee recommends keeping all correspondence as evidence.

Consider a chargeback if the provider refuses

If the payment platform refuses to refund you after you've cancelled, contact your bank or credit card provider and request a chargeback. Explain that you cancelled the subscription and were charged anyway. Your bank can dispute the charge with Apple, Google or Paddle on your behalf. Most banks will support you if you have proof of cancellation.

Comparison: cancellation timelines and refund eligibility

Here's a quick reference table showing how cancellation timelines and refund chances vary by platform.

The takeaway: if you think you might want a refund, use Apple (45-day window). If you're cancelling on budget grounds, any platform works - just do it now. Stopee recommends cancelling immediately if you're unsure, because the longer you wait, the less likely you'll qualify for a refund.

Contacting runna support for cancellation issues

If you've attempted to cancel through the correct platform and are still being charged, or if you have questions about your subscription, Runna's support team can help. However, remember: they cannot cancel your subscription directly if you subscribed through a third party.

Reach out to Runna through their website support form or contact email (typically found in the app under Settings or Help). Provide your email address, the platform you used to subscribe (Apple, Google, Paddle or Strava) and proof of your cancellation attempt. Be clear and factual: "I cancelled my subscription through [platform] on [date] but was charged on [date]."

If Runna doesn't respond within 10 business days or refuses to investigate, escalate to the ACCC at accc.gov.au or your state-based fair trading regulator. File a formal complaint and include all email correspondence, screenshots of your cancellation and copies of the charges on your bank statement.

Stopee's final advice on cancelling runna

Cancelling Runna is straightforward if you follow the platform-specific steps outlined above. The key to avoiding costly mistakes is simple: cancel through the exact platform where you subscribed, do it at least 48 hours before your renewal date, and save every confirmation email.

Your consumer rights under Australian law are stronger than you might think. If Runna has malfunctioned, misrepresented its features or refused to refund you fairly, you can escalate to the ACCC and demand redress. Digital subscriptions are services like any other, and you deserve transparency, reliability and fair refund treatment.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Whether you're cancelling because your running goals have changed, the app isn't working reliably or you've found a better alternative, you have the legal backing and practical steps to do it cleanly. Cancel confidently, monitor your next billing date, and don't hesitate to escalate if you're charged unfairly. Your money, and your time, are worth protecting.