Manage Runna

How to cancel runna and reclaim your money in the philippines

What is runna

Runna is a subscription running app that delivers personalized training plans, strength coaching, and progress tracking to your phone. Unlike free running trackers, Runna positions itself as a digital coaching service, which means you pay for structured guidance toward race goals and pace targets rather than just a stopwatch.

Runna as a paid running coach in app form

The service works by building custom training plans based on your race goal, current fitness level, and available training weeks. You get scheduled workouts, strength sessions, and real-time pace feedback, all designed to keep you on track for a specific race or distance milestone.

The critical detail many users miss: Runna charges automatically every month or year unless you manually stop the renewal. A free trial hooks you in fast, and if you forget to cancel before the trial ends, your payment method gets charged without a second warning. This is exactly the kind of subscription trap that Stopee helps thousands of Filipino users escape every month.

What you actually pay for inside the subscription

Your monthly fee (₱1,099.00) or annual fee (₱13,188.00) unlocks full access to personalized training plans, strength sessions, distance tracking, and pace analysis. If you only want basic activity logging, free apps like Nike Run Club or Strava's free tier may already meet your needs. Runna makes sense only if you have a specific race goal or want a structured 12-week training block.

This matters when you cancel because it helps you decide whether to come back later. If you are canceling because you finished your race, completed your training block, or found a cheaper alternative, you will know whether resubscribing makes sense in future.

How runna operates in the philippines

Runna is available on iOS via the App Store, Android via Google Play, and through the web at runna.com. Filipino users see prices in Philippine pesos (PHP). Current pricing is ₱1,099.00 per month or ₱13,188.00 per year, and both plans may include a 7-day free trial depending on how you sign up.

The friction point: support is only available via email at support@runna.com and through an in-app messaging channel. There is no live chat, no phone line, and no published support hours. This makes cancellation slower than it should be, which is why having a clear cancellation strategy before you start matters so much.

Your rights under philippines consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair billing practices and gives you legal leverage if Runna refuses to refund an unauthorized charge.

What the consumer act of the philippines says about subscriptions

Under the Consumer Act, you have the right to cancel a recurring subscription without penalty, especially if the company makes the cancellation process difficult on purpose. Section 101 prohibits "unconscionable, grossly one-sided" contracts, which includes subscriptions that are easy to start but nearly impossible to cancel.

If Runna charges you after you cancel, or if the cancellation email goes unanswered, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Groups. The DTI takes subscription complaints seriously and can pressure the company to refund unauthorized charges within 30 days.

Your right to a refund and how to claim it

Under the Consumer Act, you can request a refund for any charge made within 14 days of discovering an unauthorized renewal. Keep all emails, receipts, and app store records as proof. If Runna ignores your refund request, escalate to the DTI, and include your cancellation email, payment proof, and a timeline showing when you tried to cancel.

Stopee advises keeping screenshots of every step: your cancellation email sent, the app store order page, and any reply from support. These documents are your legal shield if the company disputes your refund.

How to cancel runna without getting charged again

The cancellation process depends entirely on where you subscribed, so your first move is identifying the payment source.

Checks to do before you cancel

Many Filipino users cancel in the wrong place and then get surprised by a charge. Before you take any action, answer these questions: Did you sign up on the Runna website, through the Apple App Store, or through Google Play? This answer determines which cancellation method works.

Take screenshots now of your active plan name, next billing date, and payment method. Save any workout history, race plans, or personal records you want to keep, because deleting your account is a separate process from canceling your subscription. Stopee recommends saving these details even if you plan to come back later.

• Screenshot your active plan name and next billing date from the app or account dashboard
• Check your payment method: Runna direct, Apple, or Google
• Save your receipt, order confirmation, or app store payment page
• Export or screenshot any training plans or personal records you want to keep
• Note the exact date you are canceling to prove you acted before the next charge

Cancel a web subscription by emailing support

If you signed up directly on runna.com using your credit card or debit card, you cancel through email support, not through the app.

1. Go to support@runna.com and compose a new email with the subject line "Cancel Runna subscription"
2. Include in the body:
   • The email address tied to your Runna account
   • Your full plan type (monthly or annual)
   • Your next billing date (from your app dashboard or last email receipt)
   • A brief reason for canceling (optional but helpful for support speed)
   • A screenshot of your current plan if possible
3. End with: "Please confirm in writing that auto-renewal has been turned off on my account"
4. Send from the same email address you use to log in to Runna
5. Save the confirmation email they send back; this is your proof of cancellation
6. Pro tip: Send this email at least 7 days before your next billing date to avoid an accidental charge while support reviews your request

Warning: If you do not receive a confirmation reply within 48 hours, send a follow-up email and set a calendar reminder 5 days before your next billing date. If the charge goes through after you cancel, you have legal grounds to dispute it with your bank.

Cancel an apple app store subscription

If you signed up through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Runna.

1. On your iPhone or iPad, go to Settings
2. Tap your Apple ID at the top of the screen
3. Select Subscriptions
4. Find Runna in the list and tap it
5. Tap "Cancel Subscription"
6. Confirm the cancellation on the next screen
7. Take a screenshot showing "Subscription Cancelled" or the expiry date
8. Send that screenshot to support@runna.com as proof you canceled through Apple

Pro tip: Apple shows your cancellation effective date on the same screen. This date is when your access ends, and it is legally binding. You can use the app until midnight on that date.

Warning: If you delete the Runna app after canceling, you do not cancel the subscription. Apple processes the cancellation, not the app.

Cancel a google play subscription

If you signed up through Google Play on your Android phone, you cancel through Google, not through Runna.

1. Open Google Play on your Android phone
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find Runna and tap it
6. Tap "Cancel subscription"
7. Follow the on-screen prompts and confirm the cancellation
8. Take a screenshot of the cancellation confirmation screen
9. Email that screenshot to support@runna.com with a note that you canceled through Google Play

Pro tip: Google shows your cancellation effective date and your refund eligibility on the final screen. If you canceled within 48 hours of purchase, Google may refund your current payment automatically.

Warning: Uninstalling the Google Play app does not cancel your subscription. You must go through the steps above.

What happens after you cancel runna

Canceling Runna does not feel instant because app stores and email support move slowly, but there are clear steps you should take to protect yourself.

Timeline and what you should expect

After you cancel, here is what typically happens:

• Apple or Google confirms your cancellation within 24 hours (you see the confirmation in Settings or Google Play)
• Runna support replies to your email within 24-72 hours with written confirmation
• Your access to Runna features remains active until your current billing cycle ends
• On the effective date, your access expires and you cannot log in with paid features
• No charge hits your payment method on the next billing date

If any of these steps do not happen as expected, you have grounds to escalate.

Verify your cancellation before the next charge date

Do not assume your cancellation worked. Five days before your next billing date, take these steps:

1. Check your app subscription status:
   • iPhone: Settings > Apple ID > Subscriptions > Runna (should show "Expires on [date]" not "Renews on [date]")
   • Android: Google Play > Profile > Payments and subscriptions > Subscriptions > Runna (should say "Canceled")
   • Web: Log in to runna.com and check your account settings for the renewal status
2. Review your cancellation email from support@runna.com and keep it in a folder titled "Runna Cancellation Proof"
3. Mark the expiry date on your calendar as a reminder to check your bank statement that morning
4. If you see a charge on the expiry date, contact your bank immediately and provide your cancellation email and app store screenshots

Stopee has helped thousands of consumers stay protected by keeping these records organized before an unwanted charge arrives.

Refunds and how to claim them

Whether you get a refund depends on when you canceled and how you paid.

Refund policies by payment method

How to request a refund from runna

If your refund window is still open, email support@runna.com with this subject line: "Refund request for Runna subscription [your email address]".

Include:

• Your Runna account email
• The date you purchased or signed up
• Your order number or app store receipt
• A copy of the cancellation confirmation email
• Your payment method (Apple, Google, or card last four digits)
• Your bank account or payment method details for the refund

Pro tip: Include "Consumer Act of the Philippines, Section 101" in your email. This reminds Runna that you have legal protection, and support agents often move faster when they see this reference.

If runna refuses your refund

If support denies your refund or does not reply within 14 days, file a complaint with the Department of Trade and Industry (DTI). Stopee advises gathering these documents before you submit:

• Your cancellation email and Runna's reply (or proof they did not reply)
• Screenshots of your app store subscription status or web account dashboard
• Your bank or credit card statement showing the charge and any subsequent failed attempts to withdraw
• A brief timeline of events (date signed up, date canceled, date charge hit)

Submit your complaint online at www.dti.gov.ph or visit your local DTI Consumer Protection Group office. Include a copy of all the above documents. The DTI typically responds within 30 days and can compel Runna to refund you.

Common mistakes that delay cancellation

It is frustrating when cancellation stalls because of one small error, and we understand that confusion. Here are the traps most Filipino users fall into so you can avoid them.

Wrong cancellation channel

The single biggest mistake: canceling in the wrong place. You email support@runna.com asking to cancel, but you actually signed up through Apple, so the email request does nothing. Your subscription keeps renewing because Apple still has it active on your account.

Fix: Before you cancel, log into the app and check your account settings or subscription status screen. It usually says which platform you subscribed through (web, Apple, Google). If you are unsure, cancel through all three channels-it costs you nothing and guarantees coverage.

Canceling too late in the billing cycle

If your next charge is scheduled for the 15th and you cancel on the 14th, the charge usually goes through before the system processes your cancellation. Most companies, including Apple and Google, process charges a few hours before midnight on the charge date.

Fix: Cancel at least 7 days before your next billing date. If you cannot, send your cancellation email with a screenshot of your next charge date and ask support to process it immediately.

Relying on the app store or app support, not the official support email

Many users message Runna through the in-app chat expecting a fast reply. In-app support is slow because it is usually checked once daily. Email support@runna.com is faster and generates a ticket number you can reference.

Fix: Always use support@runna.com. Keep the confirmation email they send back. If you used in-app chat first, follow up with an email to ensure your cancellation is on record.

Not keeping cancellation proof

If Runna charges you after you cancel, your only defense is written proof that you asked to cancel. Users who delete their cancellation email or do not take screenshots lose disputes.

Fix: The moment you send a cancellation email or complete the app store cancellation, take a screenshot. Forward the in-app support conversation to yourself via email. Create a folder on your phone or computer called "Runna Cancellation." This is your legal record.

Assuming the app or account is deleted when you cancel

Canceling your subscription and deleting your account are two different actions. If you cancel but do not delete your account, Runna keeps your data (training history, personal records, payment information) on file. You can still log in after the subscription expires, but you lose paid features.

Fix: If you want your personal data completely removed, send a separate email to support@runna.com with subject "Delete my Runna account and all data." Include your account email and a statement that you want full deletion per your rights under the Consumer Act.

Pricing breakdown and refund comparison

Understanding what you pay and what you get back helps you decide whether to fight for a refund or cut your losses.

When to fight for a refund vs. when to walk away

If you signed up less than 48 hours ago through the app store, or less than 14 days ago through the web, request a refund. The window is open and the company expects some refund requests.

If you are outside the refund window but still within 14 days of signing up, email support and explain that you did not use the service. Many support teams approve refunds outside the published window if you have not downloaded workouts or completed many runs.

If you signed up months ago and are only now canceling, your refund claim is weak. Focus on ensuring no future charges hit your account. Stopee recommends accepting the loss and moving on, unless you can prove an unauthorized charge after you cancelled (in which case the dispute window resets).

Checklist: how to cancel runna step-by-step

Use this checklist before, during, and after you cancel to stay organized and protect yourself.

• Screenshot your current plan name and next billing date
• Note which platform you subscribed through (web, Apple, Google)
• Save any workout history, race plans, or personal records you want to keep
• Identify your refund eligibility window (48 hours for app store, 14 days for web)
• If you signed up through the web: compose your cancellation email to support@runna.com
• If you signed up through Apple: go to Settings > Apple ID > Subscriptions > Runna > Cancel
• If you signed up through Google: go to Google Play > Subscriptions > Runna > Cancel
• Take a screenshot of every cancellation confirmation you receive
• Save the confirmation email from support@runna.com (if applicable)
• Mark your calendar 5 days before your next billing date as a reminder to verify cancellation
• On the day before your billing date, check your app subscription status again
• If a charge posts, contact your bank with your cancellation proof and dispute it
• If support does not reply within 72 hours, send a follow-up email with "URGENT" in the subject line
• Create a folder on your phone or computer with all Runna cancellation documentation

Should you cancel runna or keep it

Canceling is the right move only if one of these applies to you: you finished your training block, you do not have a race goal lined up, you found a cheaper alternative, or the app does not match your training style. Here is a quick comparison to help you decide.

If you are unsure, cancel now and rejoin later when you have a clear goal. Canceling is reversible-charging without consent is not.

Contact information and escalation paths

Use this section if you need to escalate a cancellation or refund dispute beyond the standard support email.

Runna support channels

Email: support@runna.com
Response time: 24-72 hours (measured from send time, not from first reply)

In-app messaging: Tap the Help or Support icon inside the Runna app
Response time: 24-48 hours (slower than email)

Mailing address: Contact details are not publicly listed on Runna.com. If you need to send formal correspondence, request the address from support@runna.com when you cancel.

Escalate to the department of trade and industry (DTI) in the philippines

If Runna refuses your cancellation or refund request, file a complaint with the DTI Consumer Protection Group. This is your legal backup under the Consumer Act of the Philippines.

Online complaint: Visit www.dti.gov.ph and use their online Consumer Complaint Form
Local office: Visit or call your nearest DTI Consumer Protection Group office (listed on the DTI website by province)
What to include: Your cancellation email, app store or web screenshots, payment proof, and a timeline of events
Expected response time: 30 days

Dispute the charge with your bank

If a charge posted after you canceled, contact your bank or credit card issuer immediately.

For credit/debit card charges: Call the number on the back of your card or log into your bank's mobile app and report an "unauthorized charge" or "subscription I tried to cancel"
Provide: Your cancellation email from Runna, the transaction date, and the amount
Chargeback timeline: Most banks have 180 days from the charge date to investigate and refund you

Pro tip: Do not wait. File the dispute within 14 days of discovering the unauthorized charge. Banks move faster on fresh disputes.

Final thoughts: cancel with confidence

Runna is a solid coaching app for runners with specific goals, but it is not right for everyone, and that is okay. If you decide to cancel, you now have a complete process, legal backing, and escalation paths if anything goes wrong. The Consumer Act of the Philippines is on your side, and Stopee has helped thousands of Filipino users navigate subscription cancellations exactly like this one. Save your cancellation email, follow the steps that match your payment platform, and verify the cancellation 5 days before your next charge. You deserve clarity, and you deserve to stop paying for services you do not use. Take action today, keep your records, and do not hesitate to escalate if the charge appears anyway. Stopee is here as your guide through the entire process.