Manage Runna

How to cancel runna and reclaim control of your fitness budget

What runna is and why you might want to leave

Runna is a running training app that delivers personalized plans, device synchronization, and expert coaching to help you build endurance and prepare for races. The app syncs with popular fitness devices and offers structured workouts tailored to your goals. You access these premium features through monthly or annual subscriptions available on iOS, Android, and the web.

If Runna no longer fits your training routine, budget, or lifestyle, you have clear cancellation options. At Stopee, we help you understand every step of the process so you can cancel without frustration or unexpected charges.

Why runners cancel runna

Common reasons include finding a cheaper alternative, returning to self-guided training, switching to a different coaching app, or simply pausing a subscription you don't actively use. Whatever your reason, cancelling is straightforward-but timing matters, especially with annual plans.

Understanding your cost before cancelling

Runna offers two subscription tiers in Canada. Review the pricing table below to confirm which plan you're paying for and calculate what you'll lose access to after cancellation.

Your consumer rights in canada when cancelling runna

Canadian consumer protection law gives you statutory rights, but Runna's Terms explicitly state that by requesting immediate access to the service, you waive cooling-off and similar cancellation rights. Understanding this limitation is important before you act.

What the consumer protection act says

Under Canadian consumer protection frameworks (including federal and provincial laws), you typically have a cooling-off period of 14 days for distance purchases-but only if the seller doesn't restrict it. Runna restricts this right in its Terms and Conditions. That means once you start using the service immediately, you cannot rely on statutory cooling-off to demand a refund.

Pro tip: If you purchased Runna through a third-party platform (Apple App Store, Google Play, or Paddle), that platform's own refund policy may override Runna's terms. Apple allows refund requests within 14 days of purchase; Google Play and Paddle have their own windows. We discuss this in detail in the refund section below.

How stopee uses consumer law to help you

At Stopee, we know that consumer protection law is your strongest lever if Runna refuses a legitimate refund claim or tries to collect payment after you've cancelled. If Runna ignores your cancellation request, you can escalate to the Office of the Consumers Commissioner (or the equivalent regulator in your province). Many Canadians don't know this option exists, but Stopee ensures you're armed with the facts.

How to cancel runna based on where you subscribed

Your cancellation method depends on whether you subscribed through Apple, Google Play, or Runna's web platform. Follow the exact steps for your device below, and you'll avoid the common pitfalls that trap most users.

Cancel runna on iPhone or iPad (Apple app store)

Apple lets you cancel subscriptions directly from your device settings. This method works whether you subscribed in the app or through Apple's website.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Runna.
5. Tap Cancel Subscription.
6. Confirm your choice when prompted.

Warning: Apple requires you to cancel at least 24 hours before your renewal date. If you cancel after renewal, your payment has already been processed and you'll need to request a refund separately (covered below).

Pro tip: Note the renewal date displayed on this screen. Set a phone reminder for 2 days before renewal if you're on the fence-this gives you a buffer to decide.

After cancellation, you retain full premium access until the end of your current billing period. Your account and all your training data remain in place; only the premium features lock down when the billing cycle ends.

Cancel runna on android (Google play)

Android users cancel through Google Play, the platform handling your subscription billing. The process is nearly identical to Apple's.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Choose Runna from the list.
6. Select Cancel subscription.
7. Follow the on-screen prompts to confirm.

Warning: Like Apple, Google Play charges your payment method on the renewal date unless you cancel beforehand. Your access continues for the remainder of the subscription period after cancellation.

Keep your cancellation confirmation email from Google Play in your records. Stopee recommends saving this proof, as it documents the exact date and time you cancelled-valuable evidence if a dispute arises.

Cancel runna via the web (Paddle payment platform)

If you subscribed directly on Runna's website using a credit card, your payment is processed by Paddle, a third-party billing platform. You'll cancel there, not in the Runna app.

1. Visit the Paddle customer portal (the link should be in your subscription confirmation email or Runna's help centre).
2. Sign in with the email address linked to your Runna account.
3. Locate your Runna subscription in your active subscriptions list.
4. Click Cancel subscription or the equivalent option.
5. Confirm your cancellation.

Pro tip: Paddle often displays a survey asking why you're leaving. You don't have to answer, but if you do, your feedback may reach Runna's team. However, skipping it won't affect your cancellation.

After you cancel on Paddle, your premium access remains active through the end of your paid period. Your Runna account itself stays open; you simply lose access to premium features once the billing cycle ends.

Cancel runna with a formal written notice (strongest method)

For a permanent paper trail and maximum legal protection, Stopee recommends sending a signed, registered letter to Runna's parent company, The Run Buddy Ltd. This method is especially valuable if you've experienced issues with automatic renewals or billing errors.

1. Write a brief, clear letter stating your name, email address, subscription details (monthly or annual), and the date you want the cancellation to take effect.
2. Sign the letter by hand.
3. Send it via registered mail (Canada Post Xpresspost with signature confirmation) to:
   The Run Buddy Ltd
   71-75 Shelton Street
   London WC2H 9JQ
   United Kingdom
4. Request a signature on delivery (this costs a few dollars more but gives you proof).
5. Keep your Canada Post receipt and the delivery confirmation once it arrives. Take photos as backup.

Warning: Sending a registered letter to the United Kingdom can take 10-15 business days for delivery. Start this process well before your renewal date if you want the cancellation to take effect immediately. In the meantime, cancel via the app or Paddle as a backup.

A registered letter is your strongest evidence if you later dispute a charge. No customer service representative can claim they never received your cancellation request when Canada Post confirms delivery.

What happens after you cancel runna

Cancelling Runna doesn't erase your account or data overnight-it simply stops automatic renewals. Understanding what persists will help you manage your account cleanly after you go.

Your account and data after cancellation

After cancellation, your Runna account remains active but you lose access to premium features. All your training history, completed workouts, and personal data stay in place for 180 days (or as per Runna's retention policy). If you want to download your data before it's deleted, do so while you still have premium access or shortly after cancellation.

Pro tip: Before you cancel, export any training data you want to keep. Many running apps allow CSV or PDF export of your workout history. Check Runna's settings or help centre for an export option.

Your login credentials remain valid even after cancellation. You can log in to the app and view your free content, but premium features (personalized coaching plans, advanced device sync) will be locked.

Billing confirmations and receipts

Any invoices and receipts issued during your subscription remain available through the platform you used to pay (Apple, Google Play, or Paddle). You can download these for your tax or personal records at any time, even after cancellation. Stopee advises saving digital copies of your final invoice before you cancel, as some platforms retire old receipts.

Refunds: when runna gives your money back

Runna's refund policy is strict, but you have options depending on when you cancel and which platform you used to pay.

The 48-hour refund window

Runna allows refund requests within 48 hours of purchase only. After that window closes, Runna does not issue refunds-period. This applies whether you subscribed to a monthly or annual plan.

If you're within 48 hours of subscribing and want a refund, contact Runna's support team directly at the email address in your confirmation message. Refunds are processed by the platform you used to pay (Apple, Google Play, or Paddle), so approval rests with them, not Runna.

Refunds after 48 hours: relying on your payment platform

Apple App Store: Apple allows refund requests up to 14 days after purchase. Open Settings > Tap your name > Subscriptions > Select Runna > Report a problem. Explain why you want a refund. Apple reviews your request and typically responds within 48 hours. Success rates are higher if you haven't used the app significantly.

Google Play: Google Play typically allows refund requests within 14 days of purchase. Open the Google Play app > Payments and subscriptions > Subscriptions > Select Runna > Report a problem. Like Apple, approval is at Google's discretion and depends on usage and reason.

Paddle: If you subscribed via Runna's web platform, Paddle handles refunds. Request refunds by visiting the Paddle portal or emailing Runna's support team. Paddle's refund window varies but is often 14 days. Response time ranges from 3-5 business days.

Warning: Runna's Terms state that once auto-renewal is simply turned off (cancelled), no further refunds are available. You cannot cancel your next renewal and then demand a refund; the refund window applies only to the initial purchase.

Disputing unauthorized or duplicate charges

If Runna charged you after you cancelled, or if duplicate charges appear on your statement, contact your payment platform first:

• Apple: Open Settings > Tap your name > Subscriptions > Report billing issue.
• Google Play: Open Google Play app > Payments and subscriptions > Billing issues.
• Paddle: Contact support through the customer portal with your transaction ID.

Document every charge and cancellation date. If the platform refuses to help, escalate to your credit card issuer or bank and request a chargeback or dispute. Stopee has helped thousands of consumers recover unauthorized charges by following this path.

Common mistakes when cancelling runna

Many users cancel through the app itself, assuming that's enough-only to discover they're still charged. Avoid these pitfalls and protect your wallet.

Mistake 1: confusing the free trial cancellation with subscription cancellation

If you're on a free trial, cancelling inside the Runna app might only cancel the trial notification, not your subscription itself. Always cancel through your payment platform (Apple, Google Play, or Paddle), never through the Runna app alone.

Mistake 2: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, your payment may have already been processed. Apple and Google Play require 24 hours' notice; Paddle's timeline is less clear. Set a reminder at least 3 days before renewal to give yourself a safety margin.

Mistake 3: not checking whether your subscription is linked to a different account

If you subscribed via Apple or Google Play on one device, you must cancel on the same platform (not a different device). If you can't find your Runna subscription in your settings, it may be linked to a different Apple ID or Google account. Check all accounts you own before assuming it's lost.

Mistake 4: overlooking the registered letter option

If Runna charged you after you claimed to cancel, a registered letter is your strongest proof that you followed through. Most users skip this step-and regret it if a dispute arises. For annual plans or problematic accounts, send the letter anyway.

Cancellation checklist for runna

Use this checklist to confirm you've completed every step safely.

Should you keep or cancel runna? a quick comparison

Before you go, consider whether Runna actually deserves to be cancelled, or whether a pause might serve you better.

How to contact runna if your cancellation fails

If you've cancelled through your payment platform but Runna still charges you, or if you experience other billing issues, contact Runna's support team directly. Request a cancellation confirmation and ask them to investigate the charge.

Mailing address for formal disputes (registered mail):

The Run Buddy Ltd
71-75 Shelton Street
London WC2H 9JQ
United Kingdom

Include your Runna account email, subscription type (monthly or annual), and the date you attempted cancellation. If Runna doesn't respond within 14 days or refuses to reverse a charge, escalate to your payment platform's dispute resolution team (Apple, Google, or your credit card company).

Final thoughts: take back control with stopee

Cancelling Runna is straightforward once you know the process and avoid common traps. Cancel through your payment platform (not the Runna app), confirm the date at least 24 hours before renewal, and save your confirmation. If refund issues arise, use your payment platform's dispute tools-and remember that Canadian consumer protection law is on your side if Runna ignores legitimate complaints.

Stopee exists to make cancellation clear and painless. Whether you're leaving Runna for a cheaper alternative, switching to self-guided training, or simply tightening your budget, we empower you with every step and the consumer rights you need to protect yourself. Stopee has helped thousands of consumers cancel subscriptions without surprise charges or billing nightmares. Visit Stopee.com today to learn about cancelling other services and reclaiming control of your spending.