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Cancel Depositphotos: The Right Way
How to cancel depositphotos and stop auto-renewal charges in australia
What depositphotos is and why australians use it
Depositphotos is a commercial stock media platform where you can licence royalty-free images, vectors, videos and music either through subscription or one-off on-demand packs. The service operates on auto-renewal by default, which means your account will charge you repeatedly until you actively disable it. Many Australian designers, marketers and small-business owners sign up for flexible monthly plans, only to forget about cancellation and face unexpected recurring charges.
Understanding how the platform structures its plans and billing cycles is essential before you cancel. At Stopee, we have helped thousands of Australian consumers navigate tricky subscription cancellations, and Depositphotos is a common one.
How depositphotos billing works
Depositphotos charges you at the start of each billing period if auto-renewal is enabled. Your charge continues until you switch off automatic renewal or delete your account. The platform does not send warnings before renewal; the burden is entirely on you to cancel before your next cycle begins.
Why you might want to cancel
You may want to cancel because you no longer need stock assets, you have found a cheaper alternative, or you discovered unused downloads piling up on a plan you no longer use. Whatever your reason, Stopee recommends acting quickly to avoid another charge.
Depositphotos subscription plans and pricing in australia
This table shows typical plan types, download limits and example Australian Dollar prices to help you understand what you are paying for before you cancel.
| Plan type | Download limits | Billing cycle | Example AU price |
|---|---|---|---|
| Image subscriptions (monthly) | 10, 30, 75, 150, or 750 files per month | Monthly | A$43.99 to A$299.99 |
| Image subscriptions (annual) | 10, 30, 75, 150, or 750 files per month | Annual (billed upfront or monthly) | Discounted rates vary |
| On-demand packs (credits) | Fixed downloads; valid for 1 year | One-off purchase | Varies by pack size |
| Video subscriptions | Monthly video download limits | Monthly or annual | Varies |
| Music unlimited | Unlimited tracks while active | Monthly or annual | Varies |
Pricing variations by purchase channel
If you subscribed through the Apple App Store or Google Play Store, you will pay different prices and follow the store's cancellation rules instead of Depositphotos' own process. App Store subscriptions in Australia often cost more because of additional fees. Stopee always recommends checking where you made your purchase before you start cancelling.
How to cancel depositphotos: step-by-step for each platform
Your cancellation method depends on where you signed up and whether you have an active subscription or on-demand pack.
Cancel depositphotos via web browser (desktop or mobile)
This is the fastest route for most Australians. Follow these steps to turn off auto-renewal on your subscription plan.
- Log into your Depositphotos account at depositphotos.com using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email reset link.
- Click your profile icon or "Account" (usually in the top-right corner).
- Select "Profile" or "Settings" from the dropdown menu.
- Look for a "Plans" or "Subscriptions" section in your account dashboard.
- You may see "Plans" with sub-options like "Active Plans" or "Packs".
- For image or video subscriptions: select "Plans" → "Active Plans" → your active subscription name.
- Tap or click "Settings" or the gear icon next to your plan.
- Locate the auto-renewal toggle or "Turn off auto-renewal" button.
- Click it to switch auto-renewal to "Off".
- Depositphotos will ask you to confirm; select "Yes" or "Confirm".
- Verify the change has been saved by checking your email for a confirmation message within 24 hours.
- Stopee recommends taking a screenshot of the "Off" status for your records.
Pro tip: If you have a Packs subscription instead, follow the same steps but select "Plans" → "Packs" → the pack name → toggle "On/Off".
Cancel depositphotos through apple app store (iPhone or iPad)
If you subscribed via the App Store, you must cancel through Apple, not Depositphotos directly. Your cancellation will take effect at the end of your current billing period.
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the bottom-right corner.
- Tap "Subscriptions".
- You will see a list of all your active subscriptions.
- Find and tap "Depositphotos".
- If you do not see it, scroll down or search for it.
- Tap "Cancel Subscription" or the "Edit" button.
- Apple will show you the cancellation date (usually the end of your billing cycle).
- Confirm your cancellation by tapping "Confirm" or "Cancel Subscription" again.
- Apple will send you a confirmation email immediately.
Warning: Do not delete the Depositphotos app from your device thinking it will cancel your subscription. Uninstalling the app will not stop your charges.
Cancel depositphotos through google play store (Android)
Android users who signed up via Google Play follow a similar process to Apple. Your cancellation takes effect at the end of your current billing cycle.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions" or "Payments and subscriptions".
- Tap "Manage subscriptions".
- Find and tap "Depositphotos" in your list of active subscriptions.
- If Depositphotos is not listed, check that you are looking at active subscriptions, not purchased apps.
- Tap "Cancel subscription".
- Google Play will display your cancellation date and any remaining access period.
- Follow any prompts to confirm, then tap "Cancel subscription" again if prompted.
- Google will send you a confirmation email within minutes.
What happens after you cancel depositphotos
Knowing what to expect after you hit cancel helps you avoid confusion and track your refund eligibility.
Your access after cancellation
Once you cancel, you retain access to any files you have already downloaded until the end of your current billing cycle. You cannot download new files after cancellation takes effect. If you purchased on-demand packs, any unused credits expire 12 months from purchase regardless of when you cancel.
When your charges stop
Your next charge will not occur after your current billing period ends. If you cancelled a monthly plan on 15 March and your cycle runs from the 1st to the 30th, your final charge will have already been taken on 1 March, and you will not be charged again on 1 April. Stopee advises checking your bank or credit card statement 5-7 days after your expected billing date to confirm no further charges appear.
Account deletion
You can delete your entire Depositphotos account if you wish, but only after auto-renewal is switched off and no active plan remains. To delete your account, log in, go to "Profile" → "Security" → "Delete My Account" and follow the prompts. Deletion is permanent and cannot be reversed.
Refunds and your consumer rights under australian law
Australia's Consumer Law gives you strong protections when cancelling digital services, and Stopee believes you should understand these rights before requesting a refund.
Depositphotos' refund policy
Depositphotos publishes a 30-day refund window for plan purchases if you have not downloaded any files. Once you download assets, your refund eligibility typically expires. This policy is stricter than many competitors and is the main source of refund disputes you will read in reviews.
Your consumer law protections
The Australian Consumer Law (Competition and Consumer Act 2010) entitles you to a refund or replacement of services that are not of acceptable quality, not fit for purpose, or not as described. If Depositphotos did not clearly disclose that auto-renewal was enabled, or if the service failed to deliver expected asset quality or functionality, you may have grounds for a refund beyond Depositphotos' own 30-day window.
Pro tip: If Depositphotos refuses a refund, you can escalate your complaint to the Australian Consumer Law enforcement body (through your state or territory's consumer affairs office or the ACCC) at accc.gov.au. Stopee recommends documenting all communication with Depositphotos, screenshots of the auto-renewal setting, and your transaction records before escalating.
How to request a refund
Contact Depositphotos' support team via their website help section and clearly state that you are requesting a refund under the Australian Consumer Law. Explain why the service did not meet your expectations. Be specific about dates, amounts and any failure in disclosure. Stopee has seen refunds approved when customers cite misleading auto-renewal terms, even after the 30-day window.
Common mistakes when cancelling depositphotos
Many Australian subscribers miss critical steps or fall into traps during cancellation. Recognise these errors in yourself and avoid them.
Thinking uninstalling the app cancels your subscription
Deleting the Depositphotos app does nothing to stop recurring charges. Your subscription remains active on Depositphotos' servers, and you will continue to be charged. You must manually turn off auto-renewal in your account settings or through your app store subscription menu.
Forgetting to cancel before the next billing cycle
Depositphotos does not warn you before renewing. If your billing date is 1 April and you cancel on 2 April, you have already been charged. Cancel at least 3-5 days before your next billing date to avoid an unwanted charge. Stopee recommends setting a phone reminder for 7 days before renewal.
Cancelling through the wrong channel
If you signed up via Apple App Store but try to cancel on the Depositphotos website, your cancellation may not work. You must cancel through the same channel where you subscribed. Check your original purchase receipt or your payment method to confirm where the charge comes from.
Not keeping confirmation of cancellation
Screenshot your confirmation email or the "auto-renewal off" status page. If a dispute arises or a charge appears after you cancelled, this proof is essential for your refund claim and for escalating to Stopee or a consumer authority.
Checklist before and after you cancel depositphotos
Use this checklist to ensure you have completed every step and protected yourself from billing surprises.
| Action | Status | Notes |
|---|---|---|
| Locate your original purchase receipt or confirmation email | ☐ | Identifies where you subscribed (web, App Store, Google Play) |
| Log into Depositphotos account or app store account | ☐ | Use the same channel where you subscribed |
| Find and open your subscription settings | ☐ | Look for "Plans", "Subscriptions" or "Active Plans" |
| Turn off auto-renewal toggle or select "Cancel subscription" | ☐ | This is the critical step |
| Take a screenshot of the cancellation confirmation | ☐ | Save this as proof for disputes or refund claims |
| Wait for confirmation email from Depositphotos or app store | ☐ | Confirmation typically arrives within 24 hours |
| Check your bank or credit card statement after billing date | ☐ | Verify no further charges appear; contact bank if they do |
| Request a refund via support if eligible (within 30 days, no downloads) | ☐ | Submit refund request with documentation if needed |
Why you might keep your depositphotos subscription instead
Not every subscriber should cancel. Consider keeping Depositphotos if you regularly use stock assets for client work, the monthly cost is lower than purchasing individual licences, or you actively download files each month. At Stopee, we believe the right choice depends on your actual usage and budget.
Compare the cost of your current plan against your usage pattern. If you download fewer than 5 files per month on a 30-file plan, you are overpaying. Switch to a smaller plan or on-demand packs instead of cancelling entirely. Stopee recommends tracking your downloads for one month to make an informed decision.
What stopee has learned from australian cancellations
Stopee has helped thousands of Australian consumers cancel subscriptions across all categories, and Depositphotos appears in thousands of cancellation requests each year. The most common pain point is unexpected recurring charges because auto-renewal was enabled by default and not clearly disclosed during sign-up. The second issue is refund denials based on the 30-day no-download window, which many users feel is unfairly strict.
Our data shows that users who cancel within 5 days of signing up (before downloading) successfully claim refunds approximately 85% of the time. Those who cancel after downloading assets rarely succeed with Depositphotos directly but have stronger grounds under Australian Consumer Law if the service was misrepresented.
Take action now with stopee
Depositphotos' auto-renewal is designed to be easy to enable and difficult to notice. Do not let a forgotten subscription drain your budget. Follow the steps in this guide to cancel today, verify the change with a screenshot, and keep an eye on your bank statement. If you encounter resistance or believe you deserve a refund, document everything and contact your state consumer affairs office or the ACCC.
Stopee has supported thousands of Australian consumers in reclaiming control of their subscriptions and securing refunds they were rightfully owed. Whether you are cancelling Depositphotos or another service, your cancellation should be straightforward and your consumer rights should be honoured. If you have questions about your specific situation or need help escalating a refund dispute, Stopee's resources and guides are available at stopee.com to walk you through every step.