Manage Depositphotos

How to cancel depositphotos and protect your money in canada

What is depositphotos and why people cancel

Depositphotos is a stock media library that sells subscriptions and credit packs for downloading photos, vectors, illustrations, and other creative assets. You can use these materials for commercial projects, editorial work, or personal use depending on your license type. The service operates on both web and mobile platforms through the App Store and Google Play, meaning you might have multiple subscriptions running at once without realizing it.

People cancel Depositphotos for several straightforward reasons: they find cheaper alternatives like Unsplash or Pexels, they've downloaded all the images they need, their project budget changed, or they simply didn't use the service enough to justify the monthly cost. The good news is that Stopee has helped thousands of consumers navigate cancellation processes exactly like this one, so you're not alone in wanting to take back control of your subscription spending.

Common reasons to cancel

You might decide to cancel because your downloaded file quota sits unused month after month, or because you've discovered free alternatives that work just as well for your needs. Perhaps you signed up for a yearly plan and realized after three months that your creative project ended. Or you may have multiple subscriptions active without remembering why, which is a trap many digital service users fall into. Whatever your reason, Stopee recognizes that your decision to cancel deserves respect and a clear, honest path forward.

When you shouldn't cancel

Keep your Depositphotos subscription if you regularly download commercial-licensed assets that you can't find elsewhere, or if you're committed to a yearly plan that still has months of value ahead. If your primary concern is cost, before cancelling, check whether Depositphotos offers a lower-tier monthly plan or a pause option that might suit your budget better. The monthly 10-file plan costs just C$12.99, which is often less than a single coffee each month.

Your consumer rights in canada

What canadian law says about auto-renewal

Under the Consumer Protection Act (federal) and similar provincial laws across Canada, any company offering automatic renewal must clearly disclose the renewal terms before you buy. This means Depositphotos must show you the renewal date, the renewal amount, and how to cancel before you enter your payment details. If the company fails to do this, you have grounds to dispute the charge or pursue a refund.

Most importantly, Canadian law requires companies to provide you with an easy, accessible way to cancel. You should not need to phone customer support for 30 minutes or hunt through obscure menu pages just to turn off auto-renewal. If Depositphotos makes cancellation deliberately difficult, that behaviour may violate your consumer rights under provincial consumer protection legislation.

Your refund rights

Depositphotos offers a 30-day refund window for web subscriptions and credit packs, but only if you haven't downloaded any files during that period. This is a significant limitation because the moment you use the service, your refund eligibility disappears. Additionally, in-app purchases through Apple or Google are governed by Apple's and Google's refund policies, not Depositphotos' own policy, which often gives you 14 to 15 days instead of 30.

If Depositphotos refuses a legitimate refund or charges you after cancellation, you can escalate to your provincial consumer protection authority. In Ontario, that's the Consumer Protection Ontario office; in British Columbia, it's the Office of the Superintendent of Real Estate (Consumer Protection). These authorities take automatic renewal disputes seriously and can force refunds or penalties against the company.

Depositphotos subscription plans and pricing

Here's the current pricing structure in Canadian dollars so you know exactly what you're paying and can decide whether cancelling saves you money.

Notice that the yearly plan saves you roughly 14% compared to paying monthly for the 30-file option, but only if you actually use all 360 downloads. If you cancel partway through a yearly plan, Depositphotos will not refund the unused portion unless you stopped downloading files within your first 30 days.

How to cancel depositphotos on the web

Cancelling your web subscription is a straightforward process, but Depositphotos relies on you turning off auto-renewal before your next billing date-the company does not send renewal reminders, so the responsibility rests entirely with you.

Cancel a monthly or yearly subscription

1. Sign in to your Depositphotos account on the web at depositphotos.com.
   • If you've forgotten your password, use the "Forgot password" link on the login page to reset it via email.
2. Click your account profile icon or avatar in the top-right corner.
   • Look for a menu that says "Account," "Profile," or "Settings."
3. Navigate to Plans or My Plans.
   • You should see a section labelled "Active Plans" or "Current Subscription."
4. Find your active subscription and click Settings or Manage.
   • This will open the subscription management panel for that specific plan.
5. Locate the toggle or switch that says Auto-renewal and toggle it Off.
   • The interface should confirm that auto-renewal is now disabled.
   • Take a screenshot of this confirmation as proof.
6. Verify the cancellation by checking your email for a confirmation message from Depositphotos.
   • Warning: If you do not receive a confirmation email within 24 hours, contact Depositphotos support to confirm the cancellation went through.

Pro tip: Write down the exact date your current billing period ends. Your access continues until that date, but once it passes, your subscription will not auto-renew and your monthly download quota will reset to zero.

Cancel a credit pack plan

1. Sign in to your Depositphotos account.
2. Go to Plans or My Plans from your account menu.
3. Locate the Packs section, which lists any credit packs you've purchased.
4. Find the pack you want to cancel and toggle the On/Off switch to Off.
   • This disables auto-renewal for that pack.
5. Confirm the change and save your settings.

Like subscriptions, Depositphotos does not send renewal reminders for credit packs, so you must manage this yourself before the renewal date.

How to cancel depositphotos through the app store or google play

If you subscribed to Depositphotos through Apple's App Store or Google Play, you cannot cancel through the Depositphotos app-you must cancel through the platform's own account settings.

Cancel an apple app store subscription (iPhone or iPad)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find Depositphotos in the list of active subscriptions.
5. Tap Depositphotos to open its details page.
6. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your cancellation and may offer you a discounted renewal rate.
7. Confirm the cancellation by tapping again when prompted.

You will receive a cancellation confirmation email from Apple, and your Depositphotos access will end on your current billing date.

Cancel a google play subscription (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Subscriptions.
4. Find Depositphotos in your active subscriptions list.
5. Tap Manage next to the Depositphotos subscription.
6. Tap Cancel subscription.
7. Follow the on-screen prompts to confirm your cancellation.

Google will send you a confirmation email, and your subscription will end at the next billing date.

What happens after you cancel depositphotos

Cancelling your subscription is not the same as losing access immediately-understanding the timeline protects you from unexpected disruptions.

Your access during the notice period

When you turn off auto-renewal, your Depositphotos account remains fully active until the end of your current paid billing term. If you subscribed to the monthly 30-file plan on the 15th of each month, and you cancel on the 20th, you keep all your download privileges and account access through the 14th of the next month. This grace period is your paid time, so use it to download any remaining files you need before your access ends.

What happens on your expiration date

On the day your paid term expires, your Depositphotos subscription will simply end. Your monthly download quota resets to zero, meaning you cannot download any more files unless you purchase a new plan. You cannot carry unused downloads into the next month, so if your yearly plan grants you 360 downloads and you only use 200, the remaining 160 are lost. Your account itself does not delete automatically-your profile, saved collections, and previous download history remain visible to you if you log in later.

Deleting your account entirely

If you want to remove all traces of your Depositphotos account, including your profile data and download history, you must request account deletion. This is different from cancelling your subscription. To delete your account:

• If you have no active subscription or auto-renewal, go to Profile > Security > Delete My Account and follow the prompts.
• If you have an active subscription or auto-renewal enabled, you must contact Depositphotos Customer Support first to cancel that subscription before you can delete the account.

Account deletion is permanent and irreversible. Once deleted, you lose access to any previously purchased content licenses and cannot recover your account.

Refund policy and getting your money back

Depositphotos' refund rules are strict, but understanding them helps you decide whether to ask for your money back after cancellation.

The 30-day refund window

Depositphotos offers a full refund within 30 days of purchase or renewal for subscription and credit pack plans-but only if you have not downloaded any files during that period. The moment you download a single image, illustration, or vector, your refund eligibility ends. This creates a harsh boundary: if you buy a month's subscription on day one and download one file on day two, you are no longer eligible for a refund even on day 15.

In-app purchase refunds

If you subscribed through the Apple App Store, Apple's refund policy gives you up to 15 days from purchase to request a refund, and Apple handles the entire process independently of Depositphotos. Similarly, Google Play refunds are governed by Google's 14-day return window. These timelines are shorter than Depositphotos' web policy, so if you bought an app subscription, act quickly if you want your money back.

How to request a refund

To ask for a refund on a web subscription or pack where you have not downloaded files:

1. Contact Depositphotos Customer Support through their help centre or support email.
2. Explain that you purchased a plan on [date] and request a refund because you did not download any files.
3. Provide your order number and transaction date.
4. Depositphotos will review your download history and respond within 5-7 business days.

Warning: If Depositphotos denies your refund claim unfairly-for example, claiming you downloaded files when you did not-you can escalate the dispute to your provincial consumer protection authority or your credit card company's chargeback department.

Common cancellation mistakes to avoid

Many people think they've cancelled Depositphotos only to discover months later that their account is still being charged-and these mistakes are entirely preventable with the right knowledge.

Mistake 1: cancelling only on one platform

If you have both a web subscription and an in-app subscription (one through Apple, one through Google), cancelling one does not cancel the other. Each platform operates independently. You must cancel your web plan on Depositphotos.com AND cancel your app subscriptions through Apple or Google separately. Check all three places before assuming you're fully cancelled.

Mistake 2: assuming cancellation happened without confirmation

Just because you clicked a button doesn't mean the system processed your request. Always wait for a confirmation email from either Depositphotos or the app platform (Apple/Google) before considering yourself cancelled. If you don't receive a confirmation within 24 hours, contact support to verify. Stopee advises keeping a screenshot of the "auto-renewal is now off" confirmation page as proof.

Mistake 3: ignoring the billing date

Turning off auto-renewal does not immediately refund you or immediately cut off your access. Your subscription continues until the renewal date arrives. If you cancel on the 20th but your renewal date is the 30th, Depositphotos can still charge you on the 30th for the next term. Check your current billing date and make sure you cancel before that date, not after.

Mistake 4: not checking for hidden subscriptions

You might have signed up for Depositphotos monthly and then forgotten about it, or you might have multiple accounts under different email addresses. Before declaring yourself cancelled, log into your account and check the Plans section one final time. Stopee recommends also reviewing your credit card or bank statements for any Depositphotos charges from the last three months to uncover subscriptions you forgot about.

Depositphotos cancellation checklist

Use this step-by-step checklist to confirm you've cancelled correctly and protected yourself from surprise charges.

1. Identify all your subscriptions:
   • Check your Depositphotos web account for any active subscription or credit pack.
   • Check Apple App Store Subscriptions (if you use iPhone or iPad).
   • Check Google Play Subscriptions (if you use Android).
   • Review your email for any Depositphotos receipt from the past 90 days to confirm what you're paying for.
2. Note your billing dates:
   • Write down the exact date each subscription will renew.
   • Calculate how many days you have left before the next charge.
3. Cancel each subscription:
   • Turn off auto-renewal on the Depositphotos web account.
   • Cancel the Apple subscription through iPhone Settings > Subscriptions.
   • Cancel the Google Play subscription through the Play Store app.
4. Collect proof:
   • Take screenshots of each cancellation confirmation.
   • Save confirmation emails from Depositphotos and the app platforms.
5. Verify your cancellation:
   • Wait 24 hours, then log back into your account and confirm auto-renewal shows as "Off."
   • Check your email for a cancellation confirmation from each platform.
6. Monitor your next billing date:
   • Set a phone reminder for the day before your subscription was supposed to renew.
   • Check your bank account or credit card statement on that date to confirm you were not charged.
7. Request a refund if needed:
   • If you were charged after cancelling and did not download files, contact Depositphotos within 30 days of the charge to request a refund.

How to contact depositphotos customer support

If you run into trouble during cancellation or want to dispute a charge, here's how to reach Depositphotos directly.

Contact methods

Depositphotos operates a help centre at help.depositphotos.com where you can search for answers and submit support tickets. The company also monitors email support inquiries, though response times vary between 24 to 72 hours depending on your issue. For account-related problems like cancellation disputes or refund requests, email support is your best option because you'll receive a ticket number and written documentation of your case.

Mailing address for formal requests

If Depositphotos refuses to cancel your subscription or honour a refund, you can send a formal written cancellation request by registered mail. Warning: Send by registered mail (with return receipt requested) so you have proof of delivery. This creates a legal record and often motivates faster responses from customer service teams.

Mailing address:

Depositphotos Inc.
[Address details to be confirmed with Depositphotos directly-contact their help centre to request the official mailing address for cancellation requests]

Include in your letter: your full name, account email address, subscription details, the date you requested cancellation, and your request for either account closure or a refund. Keep a copy for your records.

When to escalate beyond depositphotos

If Depositphotos refuses to cancel or refund you despite your best efforts, consumer protection agencies in Canada stand ready to help.

Provincial consumer protection authorities

Every Canadian province has a consumer protection office that investigates complaints about unfair billing, deceptive cancellation practices, and auto-renewal violations. Here are the key agencies by province:

• Ontario: Consumer Protection Ontario (part of ServiceOntario)
• British Columbia: Office of the Superintendent of Real Estate (OSRE) Consumer Protection
• Alberta: Fair Trading Act Compliance and Enforcement
• Quebec: Office of the Protecteur du consommateur
• Manitoba: Consumer Protection Manitoba

These agencies can compel Depositphotos to refund you, issue penalties, or take legal action if the company has violated consumer protection rules. Filing a complaint is free and usually takes 10 to 15 minutes online.

Credit card chargeback as a last resort

If Depositphotos continues to charge you after cancellation, contact your credit card issuer and request a chargeback dispute. Explain that you cancelled your subscription and do not authorize further charges. Your card company will investigate and typically reverse the charges within 30 to 90 days. Be aware that this action may lock you out of your Depositphotos account, but it protects your money when all else fails.

Moving on after depositphotos cancellation

You've cancelled, but the work doesn't end there-confirming success and knowing your alternatives helps you stay in control.

Free and low-cost image alternatives

If you cancelled because Depositphotos felt too expensive, consider these free and freemium stock image services: Unsplash, Pexels, Pixabay, and Shutterstock's free tier. Many of these platforms offer millions of images without a subscription, though with some limitations on commercial use. For low-cost alternatives with licensing terms similar to Depositphotos, try Pixta, Istockphoto, or Adobe Stock.

Re-evaluate before resubscribing

If you cancelled and later feel tempted to resubscribe, pause and ask yourself: Did I actually use my previous downloads? Will I genuinely use this new plan, or am I impulse-buying again? Stopee has found that people who take two weeks to reconsider often realize they don't need to resubscribe at all. Set a calendar reminder and think it through before clicking "subscribe" a second time.

Final thoughts: you're in control of your subscriptions

Cancelling Depositphotos is straightforward once you know the steps, the timelines, and your rights under Canadian consumer law. Too many people delay cancellation because they're unsure of the process or worried they'll lose money in the process. The truth is that turning off auto-renewal takes less than five minutes, refunds are available if you haven't downloaded files, and consumer protection agencies exist to protect you if a company refuses to honour your cancellation.

Stopee has helped thousands of consumers cancel subscriptions just like this one, and every single person who takes action realizes they should have done it sooner. Your money belongs in your pocket, not in recurring charges you've forgotten about. If you've found this guide helpful, Stopee recommends bookmarking it and sharing it with friends who are stuck with subscriptions they no longer need. That's how we build a community of informed, empowered consumers.

Take control today. Cancel Depositphotos, save your money, and never feel trapped by auto-renewal again.