Manage Depositphotos

How to cancel Depositphotos in malaysia and stop unexpected charges

What is Depositphotos and why malaysian users are cancelling

Depositphotos is a stock media subscription platform where you access unlimited downloads of photos, vectors, illustrations, PNG files, and music for a recurring monthly or annual fee. Many Malaysian users sign up for one project-a website banner, social media content, or client design work-then discover the subscription renews automatically unless you manually turn it off.

The frustration is real. You pay once expecting a one-time charge, then a second payment hits your card without warning. Worse, Depositphotos does not send renewal reminders, so unless you mark your calendar, the next billing date sneaks up on you. This is why thousands of Malaysian consumers visit Stopee every month asking exactly how to cancel Depositphotos before that next charge lands.

How Depositphotos billing works for malaysian customers

Depositphotos charges in USD, but your card is billed in Malaysian Ringgit (MYR) at the current exchange rate. You may see a monthly Unlimited Downloads plan advertised at USD 29.00 (approximately RM137), a Music Unlimited plan at USD 12.99 (approximately RM61), or an annual image plan at USD 348.00 (approximately RM1,643). The yearly option appears cheaper over 12 months, but you still cannot get a refund if you cancel mid-year-so read the fine print before committing.

Depositphotos does not offer Malaysia-specific cancellation addresses or local support hours. Support email is [email protected] and phone numbers are +1-646-809-7407 or +1-888-786-2758 (both US-based). Response times are not guaranteed, so do not rely on email support if your billing date is tomorrow. Act now, contact support later if needed.

Why you should cancel sooner rather than later

Every day you delay is a day closer to your next renewal. Unlike some services, Depositphotos does not send email warnings before charging you. If your renewal date is in 5 days and you are still "thinking about it", you will be charged. The moment you decide you do not want Depositphotos any longer, cancel your auto-renewal toggle today. Stopee recommends acting before your renewal date arrives-do not gamble on timing.

Your consumer rights when cancelling Depositphotos in malaysia

Malaysia's Consumer Protection Act 1999 gives you the right to cancel distance contracts (like online subscriptions) within 14 days of purchase, even if nothing is wrong with the service. However, once that 14-day window closes, cancellation becomes trickier-you must rely on Depositphotos' own terms.

What the consumer protection act 1999 means for you

If you are within 14 days of your first subscription purchase, you can cancel and request a refund under the Consumer Protection Act 1999. Depositphotos must honour this if you notify them in writing. Send a cancellation email to [email protected] with your account details, the date you subscribed, and your request for a refund under consumer protection law. Keep a copy of this email-it is your proof.

After the 14-day window, your rights shrink. You can still cancel auto-renewal to stop future charges, but refunding the current subscription depends on Depositphotos' refund policy, which is strict. This is why Stopee always emphasises speed-the sooner you act, the stronger your legal position.

Where to escalate if Depositphotos refuses to help

If Depositphotos ignores your cancellation request or denies a refund you believe you deserve, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can file a complaint through their website or visit a local consumer tribunal office. Provide them with your email to [email protected], the date you subscribed, the charge amount, and proof of your cancellation attempt. The MDTCA takes subscription disputes seriously and can force Depositphotos to refund or compensate you.

How to cancel Depositphotos step by step

Cancellation on Depositphotos is straightforward once you know where to click-but the steps hide in plain sight inside your account settings.

Cancel directly on the Depositphotos website

This is the primary cancellation method for users who subscribed via the Depositphotos website. Follow these steps exactly to disable auto-renewal and prevent the next charge.

1. Open your web browser and go to depositphotos.com.
2. Log in with your email and password.
   • If you forgot your password, click "Forgot password?" and follow the recovery email Depositphotos sends you.
3. Click your account menu in the top right corner (usually your profile icon or username).
4. Select "Subscription" or "Plans" from the dropdown menu.
5. Look for a section titled "Active Plans" or "Current Subscription".
6. Find the toggle switch or button that says "Auto-Renewal" and click it to turn it OFF.
   • The toggle should change colour (usually from blue to grey) to show auto-renewal is now disabled.
   • Take a screenshot of this page showing the toggle is OFF-this is your cancellation proof.
7. Refresh the page to confirm the change has saved. If the toggle stays OFF after refresh, auto-renewal is cancelled.
8. Your current subscription remains active until the end of your billing period. After that date, you will not be charged again.

Pro tip: Screenshot the page showing your subscription end date AND the auto-renewal toggle in the OFF position. This single image proves you cancelled and protects you if Depositphotos charges you again by mistake.

Cancel if you subscribed through the apple app store

If you signed up for Depositphotos via the iOS app or App Store, you must cancel the subscription through Apple, not through the Depositphotos website. Cancelling on the website alone will not stop the App Store from renewing.

1. On your iPhone, iPad, or Mac, open the Settings app.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions".
4. Find "Depositphotos" in the list and tap it.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renewal".
6. When prompted, select your reason for cancellation (optional).
7. Confirm the cancellation. Apple will show you the final billing date.
8. Screenshot the confirmation screen showing the cancellation is complete.

Warning: Closing the Depositphotos app does not cancel the subscription. You must complete all steps in the Apple Settings app to stop the charge.

Cancel if you subscribed through google play

Android users who signed up via Google Play must cancel through Google Play, not through the Depositphotos app or website.

1. On your Android phone or tablet, open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select "Subscriptions".
4. Tap "Depositphotos".
5. Tap "Cancel Subscription".
6. Follow the prompts and choose a cancellation reason (optional).
7. Confirm the cancellation. Google Play will display your final billing date.
8. Screenshot the confirmation for your records.

Pro tip: Check your Google Play Purchase History to confirm the cancellation appears there. Google Play should send you a confirmation email within 24 hours-if you do not receive it, contact Google Play support immediately.

Cancel by contacting Depositphotos support directly

If you cannot cancel through your account, the app store, or the website, email Depositphotos support. This method is slower but creates a paper trail.

1. Send an email to [email protected] with the subject line "Cancel Depositphotos Subscription".
2. Include in the email:
   • Your full name
   • Your Depositphotos account email address
   • Your current subscription plan (e.g., "Unlimited Downloads Monthly")
   • Your renewal date
   • Your explicit request: "I request to cancel my auto-renewal and stop all future charges effective immediately."
3. Send a copy to yourself (or BCC yourself) so you have proof of the request.
4. Wait for a reply from support (typically 1-3 business days, but no guarantee).
5. Save their response email. If they confirm cancellation, take a screenshot.
6. If you do not hear back within 5 days, call +1-646-809-7407 or +1-888-786-2758 and ask for cancellation confirmation over the phone. Ask them to send a follow-up email confirming the call.

Email cancellation is slower than using your account settings, so do this only if the website, Apple App Store, or Google Play cancellation routes do not work for you. Stopee recommends always trying the account method first.

What happens after you cancel your Depositphotos subscription

Cancelling auto-renewal stops future charges, but your access does not end immediately-here is the timeline you should expect.

Between now and your subscription end date

After you cancel auto-renewal, your current subscription remains active until the end of your billing period. For example, if you paid on the 15th of the month and just cancelled on the 18th, you can still download assets until the 15th of next month. Use this time to download any files you might need after your subscription expires, because some download allowances do not roll over to a free account.

Check your account regularly (weekly if possible) to confirm the auto-renewal toggle is still OFF. Depositphotos occasionally re-enables auto-renewal after system updates, so verify it has stayed disabled.

After your subscription end date

On the day your subscription expires, your account downgrades to Depositphotos' free tier (if available in your region). You will lose access to unlimited downloads, but you may retain some free monthly downloads if you set up a free account. You will not be charged any further, provided you successfully cancelled auto-renewal.

If you see a new charge after this date, Depositphotos made an error or auto-renewal re-enabled without your action. Contact support immediately and file a dispute with your bank. Stopee always recommends disputing unexpected charges quickly-your bank has time limits on refund requests, usually 60-90 days.

Refunds: what you can recover and how

Depositphotos offers refunds only under specific circumstances, and timing matters enormously.

Refunds within 14 days of purchase (Consumer protection act 1999)

If you are within 14 days of your first subscription purchase, you have the statutory right to cancel and receive a full refund under Malaysia's Consumer Protection Act 1999. Email [email protected] and state clearly: "I wish to cancel this subscription and request a full refund under the Consumer Protection Act 1999, Section 71. I am within the 14-day cancellation window." Include your subscription date and payment amount.

Depositphotos is legally required to refund you within 14 days of receiving this request. If they refuse or delay, escalate to the Ministry of Domestic Trade and Consumer Affairs.

Refunds after 14 days

Once the 14-day window closes, Depositphotos' refund policy becomes restrictive. They typically do not offer refunds for partial use of a subscription. Cancelling mid-month does not entitle you to a pro-rata refund for the unused days. However, if you were charged in error (e.g., charged twice in one day or charged after you cancelled), you have grounds to dispute the charge with your bank.

Disputing charges with your bank

If Depositphotos refuses to refund you and you believe the charge was unauthorized or incorrect, dispute it through your bank. Contact your bank's fraud or dispute department and provide them with:

• Screenshots of your cancelled auto-renewal toggle (OFF position)
• Your cancellation email to [email protected]
• The charge date and amount
• Any email from Depositphotos confirming cancellation

Your bank can reverse the charge and investigate on your behalf. This process typically takes 10-30 days. Stopee recommends disputing within 60 days of the charge-most banks honour disputes filed within this window, but waiting longer weakens your case.

Pricing breakdown and what you are paying for

Understanding Depositphotos' pricing helps you decide whether to keep or cancel the subscription.

Key insight: The annual plan (USD 348.00 / RM 1,643) costs less per month than paying monthly (USD 29 x 12 = USD 348), but you are locked in for 12 months. If you cancel mid-year, you do not get a refund for unused months. Use the monthly plan if you are unsure whether you will need Depositphotos year-round.

Common mistakes to avoid when cancelling

Cancellation seems simple until something goes wrong-and then you are stuck fighting Depositphotos for a refund. Here are the pitfalls Stopee sees most often.

Mistake 1: thinking you cancelled when you only paused your subscription

Some users find a "Pause Subscription" button and click it, believing they have cancelled. Pausing is not the same as cancelling auto-renewal. A paused subscription will still renew on your next billing date, and you will be charged. Always look for the auto-renewal toggle or an explicit "Cancel" button. If the language says "pause" or "suspend", it is not a permanent cancellation.

Mistake 2: cancelling through your email provider instead of Depositphotos

Never block Depositphotos emails or unsubscribe from their mailing list and assume your subscription is cancelled. Blocking emails just stops you from receiving notifications-your subscription keeps running in the background. Unsubscribing from marketing emails does not cancel your paid account. You must cancel the subscription directly through your account settings or by emailing [email protected] with an explicit cancellation request.

Mistake 3: not checking which platform you subscribed through

If you signed up via Apple App Store or Google Play, cancelling on the Depositphotos website will not stop the app store from renewing. You must cancel through the app store itself. Check your purchase history-if it shows a charge from "Apple" or "Google", cancel there, not on Depositphotos' website.

Mistake 4: waiting until billing day to cancel

Depositphotos processes renewals on your exact billing date. If your renewal date is tomorrow and you cancel today, the system may still charge you before your cancellation takes effect. Always cancel at least 3-5 days before your renewal date to be safe. If your billing date is today or tomorrow, email [email protected] immediately and ask them to cancel before the charge processes. Mention that you are requesting a cancellation on the day of renewal and ask for confirmation they will stop the charge.

Mistake 5: not saving proof of cancellation

Screenshot your auto-renewal toggle in the OFF position. Save the email you send to [email protected]. Take a screenshot of any reply from support confirming cancellation. If Depositphotos charges you again after you cancelled, these screenshots are your proof that you acted in good faith. Without them, Depositphotos can claim you never cancelled, and your dispute with the bank will be weaker.

After cancellation: what to do if Depositphotos charges you again

It stings when you cancel, then a new charge appears on your card anyway. You have options, and you are not helpless.

Step 1: verify the charge is real

Check your bank statement or credit card statement. Confirm the charge is from Depositphotos (look for "Depositphotos" or a similar name) and note the exact amount and date. If your auto-renewal was supposed to be OFF, a new charge means either Depositphotos re-enabled it or made a billing error.

Step 2: email Depositphotos support immediately

Send an email to [email protected] with the subject "Unauthorized charge after cancellation". Include:

• The charge date and amount
• Your statement that you cancelled auto-renewal
• The date you cancelled (if you remember it)
• A screenshot showing your subscription auto-renewal toggle is OFF (if you still have it)
• A request for a full refund within 5 business days

Give Depositphotos 5 business days to respond. If they issue a refund, great-accept it and move on. If they refuse or ignore you, proceed to Step 3.

Step 3: dispute the charge with your bank

Contact your bank's dispute or fraud department by phone or through their online banking portal. Tell them you cancelled the Depositphotos subscription, were charged anyway, and Depositphotos refused to refund you. Provide the bank with a copy of your cancellation email to Depositphotos and screenshots of the auto-renewal toggle being OFF. Your bank will open a dispute and investigate. If they find in your favour, they will reverse the charge and credit your account within 10-30 days.

Step 4: escalate to the ministry of domestic trade and consumer affairs (if needed)

If your bank rejects the dispute and you believe Depositphotos acted unfairly, file a complaint with the MDTCA. You can submit a complaint online or in person at a consumer tribunal office. Provide the MDTCA with:

• Your email correspondence with Depositphotos
• The charge and refund request dates
• Proof that Depositphotos refused to help
• Your bank dispute rejection (if applicable)

The MDTCA can compel Depositphotos to refund you or pay compensation. Stopee recommends keeping all documentation for at least 6 months after cancellation in case you need to escalate.

Reasons to keep or cancel Depositphotos

Cancellation is not always the right choice. Here is how to decide whether Depositphotos is worth keeping.

The annual plan traps many users. Even if you cancel auto-renewal, you are locked in until the 12-month term ends-no refund for unused months. Monthly plans offer more flexibility if you are uncertain about long-term use.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and avoid future charges.

• Check whether you subscribed via Depositphotos website, Apple App Store, or Google Play
• Screenshot your current subscription plan name and renewal date
• Log into your Depositphotos account and navigate to Settings or Subscription
• Toggle auto-renewal OFF and take a screenshot showing the change
• If app store subscribed, cancel through Apple Settings or Google Play instead
• If cancelling via email, send to [email protected] with explicit language
• Save the cancellation email confirmation or support reply
• Mark your calendar with the subscription end date (final day of access)
• Download any files you need before that date
• Check your bank statement 3-5 days after the end date to confirm no new charge
• If a new charge appears, dispute it immediately

Contact information and escalation address

If you cannot cancel online or need to escalate, use these contact details:

• Email support: [email protected]
• Phone support (US-based): +1-646-809-7407 or +1-888-786-2758
• Depositphotos legal address (EU/privacy matters): DepositPhotos EU Limited, 1 Anastasi Sioukri, Themis Court, 4th floor, office 402, 3105 Limassol, Cyprus
• Malaysia escalation: Ministry of Domestic Trade and Consumer Affairs (MDTCA), www.kpdnhep.gov.my or your local consumer tribunal office

Pro tip: If you are escalating to the MDTCA, send a copy of your cancellation complaint to Depositphotos by registered mail or email. This creates an official record and often prompts faster resolution.

Final thoughts: take control of your subscription today

Depositphotos is a useful tool if you need regular design assets, but auto-renewal by default catches thousands of Malaysian users off guard every month. The moment you decide you do not need it, disable auto-renewal. Do not wait. Do not delay. Do not assume the next charge will not come.

Take a screenshot. Save your emails. Mark your calendar. These three actions protect you completely. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost forever. Your cancellation matters too-you deserve clarity, control, and a subscription service that respects your choice to leave.

Ready to cancel? Log in to your Depositphotos account today, navigate to your subscription settings, and toggle auto-renewal OFF. If you hit any roadblocks, return to this guide or contact Stopee for free advice on escalating your case. You are not stuck. You are empowered to cancel, and Stopee is here to make sure you get the outcome you deserve.