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Cancel Exodus 90: The Right Way
How to cancel your exodus 90 subscription and get your money back
What is exodus 90 and why you might want to cancel
Exodus 90 is a digital membership program designed for men seeking spiritual formation through daily prayer, reflections and seasonal challenges completed in small groups. The service delivers content via a mobile app and web platform, offering structured tracks for personal and communal spiritual development.
You might be considering cancellation for several reasons: the program didn't align with your expectations, the free trial is ending and you're not ready to commit, unexpected renewal charges have appeared on your bank statement, or you've simply completed what you needed from the service. Whatever your reason, Stopee understands that cancelling a subscription should be straightforward, not frustrating.
When cancellation makes sense
You should cancel if you're not actively using the daily content or group formation features, if the cost doesn't justify the value you're receiving, or if you've found an alternative spiritual community that works better for you. Don't feel obligated to continue just because you started the trial; your time and money matter.
Why users cancel exodus 90
Common reasons include: trial period expiring without active use, unexpected renewal charges after the 14-day free trial, discovering the group-based format doesn't suit solo practice, cost concerns, or life circumstances changing. Understanding your own reason helps you act decisively and avoid hesitation that leads to unwanted charges.
Exodus 90 subscription plans and pricing
Exodus 90 offers a single core membership with flexible payment options, plus a student discount if you qualify.
| Plan | Billing cycle | Approximate AUD price | Key details |
|---|---|---|---|
| Core membership (annual) | Once per year | A$135 per year | Converts from USD $90; auto-renews unless cancelled |
| Core membership (instalments) | Three payments | A$45 per instalment | Spreads annual cost over three months; each charge is approximately A$45 |
| Student discount | Annual or instalments | Varies (contact provider) | Reduced rate available with proof of student status |
| Free trial | 14 days | Free | Full access without charge; auto-converts to paid membership unless cancelled before expiry |
The free trial is your risk-free window to test whether Exodus 90 fits your spiritual practice. If you decide it's not for you, you must cancel before the 14-day period ends to avoid being charged. Stopee recommends marking your calendar on day 1 of your trial so you don't miss the cancellation deadline.
Understanding your consumer rights under australian law
As an Australian consumer, you have legal protections that apply even when purchasing from overseas services like Exodus 90.
Australian consumer law protections
The Australian Consumer Law gives you the right to a refund if a service is not delivered as promised, is faulty, or if the subscription was activated without your clear consent. If Exodus 90 charged you after your trial without explicit authorisation, or if the service failed to work as described, you have grounds to dispute the charge with your bank or payment provider.
You also have the right to cancel within a reasonable time if the service doesn't match its description. While the provider's terms state there is no prorated refund for unused portions of paid subscriptions, this clause does not override your consumer rights if the service was misrepresented or you can prove you never authorised the charge.
When to escalate to the ACCC
If Exodus 90 refuses to refund an unauthorised charge or you believe they've breached consumer law, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates misleading or deceptive conduct, unfair contract terms, and unsolicited billing. Keep all evidence: emails, screenshots of your account, bank statements and cancellation attempts. Stopee advises documenting everything from the moment you decide to cancel.
How to cancel your exodus 90 subscription step by step
Exodus 90 offers three cancellation methods depending on your preference and the speed you need.
Method 1: cancel via the mobile app (fastest)
Cancelling through the app is the quickest route and gives you immediate confirmation.
- Open the Exodus 90 app on your phone or tablet
- Navigate to Account settings or Profile (usually found via a gear icon or menu button)
- Look for Subscription, Billing or Membership options
- Select Cancel subscription or similar wording
- Confirm your cancellation when prompted
- The app may ask why you're leaving; this feedback is optional
- Do not ignore any final confirmation screen; your cancellation is only complete once you see a success message
- Screenshot the confirmation screen as proof of cancellation
- Check your email for a cancellation confirmation; if you don't receive one within 24 hours, follow up via email
Pro tip: If the app doesn't show a clear cancellation option, update the app to the latest version first; older versions sometimes hide subscription management features.
Method 2: cancel by email (documented)
Email is your second-best option because it creates a paper trail and gives the provider time to process your request.
- Draft an email to the Exodus 90 support team at the address listed on their official website (check the Help or Contact section)
- Use a subject line like "Cancellation request for [your name]" to ensure clarity
- Include in your email:
- Your full name and email address associated with the account
- Your account ID or username if available
- A clear statement: "I wish to cancel my Exodus 90 subscription effective immediately"
- Today's date
- Send the email from the address linked to your subscription account
- Keep a copy of the sent email in a folder for your records
- Wait for a reply confirming cancellation; allow 5-7 business days for a response
Warning: If you don't receive a confirmation email within 7 days, send a follow-up email and consider using your payment provider's dispute process as a backup.
Method 3: cancel by postal mail (slowest but strongest proof)
Postal mail is the most formal method and is useful if digital methods have failed or if you want legal documentation.
- Write a letter on plain paper or headed notepaper with your contact details at the top
- Address the letter to:
- Exodus 90
- 2451 Broadway Street
- Fort Wayne, IN 46807
- USA
- In your letter include:
- Your full name
- Your email address associated with the account
- Your account ID or username
- A clear statement: "I request cancellation of my Exodus 90 membership effective immediately"
- The date you wrote the letter
- Your signature
- Make a photocopy or scan of the letter before posting
- Send via Australia Post with tracking enabled (use Registered Mail or similar service)
- Keep your receipt and tracking number in a safe place for at least 12 months
- Allow 14-21 days for the letter to be processed once received
Pro tip: Postal mail to a US address can take 2-3 weeks to arrive; if you need immediate cancellation, combine this method with an email to speed up the process. Stopee recommends using postal mail only if previous attempts have failed or if you're pursuing a refund claim and need formal documentation.
Timing your cancellation to avoid hidden charges
The timing of your cancellation is critical because Exodus 90 charges automatically when your membership renews.
Before your trial ends
If you're on the 14-day free trial, cancel before day 14 expires. Mark your calendar on the exact date your trial ends so you don't miss the window. The service will not remind you; it will simply charge your payment method when the trial period ends unless you've already cancelled.
After you've paid for membership
Once you've paid for an annual subscription, you can cancel anytime, but your access will continue until the end of your paid term. This means cancelling on day 1 of a 12-month membership means you'll retain access for the remaining 11 months and 30 days. You will not receive a refund for the unused portion unless you qualify under consumer law exceptions (see the consumer rights section above).
If you're on instalments
If you're paying in three instalments, cancel immediately after the first instalment is processed if you want to stop the remaining two charges. If you cancel after the second instalment, the third payment will still be taken unless you cancel within your payment provider's cut-off window (usually 24 hours before the payment date).
What to do immediately after cancelling
Cancelling is only the beginning; protecting yourself after cancellation requires a few simple steps.
Verify cancellation within 24 hours
Log back into your Exodus 90 account to confirm your subscription status shows as cancelled or inactive. If the account still shows an active subscription after 24 hours, contact support immediately to escalate the issue.
Monitor your bank statement
Watch your bank account or credit card statement for the next 30 days to ensure no further charges appear. If you see a charge after your cancellation date, this is an unauthorised transaction and you have the right to dispute it with your bank. Stopee advises checking your statement weekly for the first month and then monthly for the next two months to catch any delayed charges.
Save your confirmation documents
Keep all cancellation confirmations, emails, screenshots and receipts in one folder (digital or physical). You may need these if a charge dispute arises or if you pursue a refund claim with your payment provider or the ACCC.
Delete the app (optional)
If you no longer need Exodus 90, delete the app from your phone to avoid accidentally opening it and being tempted to reactivate. Deleting the app does not cancel your subscription, but it removes the temptation and the visual reminder.
Obtaining a refund for unauthorised or duplicate charges
If you've been charged after cancellation or if charges appeared without your authorisation, you have multiple routes to recover your money.
Request a refund directly from exodus 90
Email support immediately with evidence of your cancellation attempt. Include screenshots of your cancellation confirmation, dates of cancellation requests and bank statements showing the unwanted charges. Frame the email as a formal refund request: "I request a refund of A$[amount] charged on [date] to my account ending in [card digits], as my subscription was cancelled on [date]."
Allow 7 business days for a response. If Exodus 90 refuses or does not reply, proceed to your payment provider.
Dispute the charge with your bank or credit card provider
Contact your bank or card issuer by phone or online banking portal. Explain that you cancelled your subscription and were charged without authorisation, or that you received a duplicate charge. Provide all documentation: cancellation confirmation, emails, screenshots and bank statements. Your bank will initiate a chargeback or refund investigation.
Banks typically resolve disputes within 10-20 business days, and most favour the consumer if the merchant cannot prove authorisation. Stopee recommends disputing charges with your bank even if you're also pursuing a refund directly with Exodus 90; the dual approach increases your chances of recovery.
File a complaint with the ACCC (if necessary)
If you believe Exodus 90 engaged in misleading conduct (for example, failing to cancel as requested or hiding cancellation options), lodge a complaint with the ACCC online at accc.gov.au. The ACCC can investigate, mediate and potentially penalise the service if they find evidence of breaches. This step is most effective when multiple consumers have reported similar issues.
Comparison: cancellation methods at a glance
Choose the method that best balances speed, documentation and your comfort level.
| Method | Speed | Documentation | Best for |
|---|---|---|---|
| Mobile app | Instant | Screenshot confirmation | Quick cancellation before trial ends |
| 5-7 days | Email trail and receipt | Standard cancellations with paper trail | |
| Postal mail | 14-21 days | Tracked delivery + letter copy | Formal disputes or previous method failures |
Common cancellation mistakes and how to avoid them
Many users encounter unnecessary delays and charges because they make preventable errors during cancellation.
Mistake 1: assuming deletion of the app cancels your subscription
Deleting the Exodus 90 app does nothing to stop billing. Your subscription remains active and will renew on its scheduled date even if the app is no longer on your phone. You must cancel through the app settings, email or postal mail; app deletion is not a cancellation method.
Mistake 2: cancelling on the wrong account
If you have multiple email addresses or devices linked to Exodus 90, confirm which account holds your active subscription. Some users sign up on one device, then try to cancel on another account they created later. Log into the account associated with the email address on your bank statement to ensure you're cancelling the correct subscription.
Mistake 3: not waiting for confirmation before assuming you're cancelled
Pressing a cancel button or sending a cancellation email does not guarantee your subscription has ended. Always wait for a confirmation message or email before assuming the task is complete. If you don't see confirmation within 24 hours, contact support to verify the status.
Mistake 4: ignoring the calendar during free trials
The 14-day free trial clock starts the moment you sign up, not when you first open the app. If you create an account but don't actively use it, you're still liable for the charge when day 14 ends. Mark your calendar on day 1 and set a phone reminder for day 13 to cancel if you've decided the service isn't right for you.
Mistake 5: not saving proof of cancellation
Screenshots and email confirmations are your only evidence if a dispute arises. If you don't save these documents and Exodus 90 charges you again, you'll have a much harder time proving you cancelled and demanding a refund. Save everything in a dedicated folder immediately after cancelling.
Frequently asked questions about cancelling exodus 90
Will i lose access to my content immediately after cancelling?
If you cancel during a paid membership period, your access continues until the end of that billing period. You do not receive immediate access removal. Only after your paid term expires will your account be locked. If you cancel during a free trial before it converts to paid status, you lose access as soon as the cancellation is processed (usually within minutes via the app).
Can i get a partial refund for the unused portion of my subscription?
Exodus 90's terms state that they do not provide prorated refunds for the unused portion of a paid membership. However, this does not mean you have no recourse. If you can prove the service was not delivered as promised or that you were charged without authorisation, you can dispute the charge with your bank or lodge a complaint with the ACCC under Australian Consumer Law. Stopee has helped thousands of consumers recover money from subscriptions they did not authorise or that failed to deliver.
What happens to my account after cancellation?
Your account remains in Exodus 90's system but is marked as inactive or cancelled. You can usually reactivate it later by paying for a new membership if you change your mind. Your profile data and any notes or progress you've saved are typically retained for a period (check their privacy policy for specifics).
How do i cancel if i don't remember my login details?
Use the app's password reset feature or the website's "Forgot password" link to regain access. Once you've reset your password, log in and cancel through the app or website. If the password reset emails don't arrive, email support directly with your full name and the email address associated with your account, stating your intent to cancel. Support can process cancellations via email even if you cannot access your account.
Your next steps: cancellation checklist
Use this checklist to ensure your cancellation is complete and documented.
| Task | Status | Notes |
|---|---|---|
| Decide on cancellation method (app, email or mail) | [ ] Done | App is fastest; email or mail provides better documentation |
| Note your trial or renewal date | [ ] Done | Ensure you cancel before this date to avoid unexpected charges |
| Log into your Exodus 90 account | [ ] Done | Confirm you're in the correct account if you have multiple email addresses |
| Submit your cancellation request | [ ] Done | Use your chosen method (app, email or postal mail) |
| Screenshot or save proof of cancellation | [ ] Done | Save to a folder labelled "Cancellations" or similar |
| Wait for confirmation (24-48 hours for app or email, 14-21 days for mail) | [ ] Done | If no confirmation arrives, contact support or your bank |
| Monitor your bank statement for unauthorised charges | [ ] Done | Check weekly for 30 days, then monthly for 2-3 months |
| If charged after cancellation, dispute with your bank | [ ] Done | Provide all cancellation documentation as evidence |
Contact information for exodus 90 cancellation
If you need to reach Exodus 90 directly to confirm your cancellation or pursue a refund, use the following address.
Postal address:
Exodus 90
2451 Broadway Street
Fort Wayne, IN 46807
USA
How to contact them:
- Check the official Exodus 90 website for current email support address (usually found in Help or Contact section)
- Use in-app support messaging if available
- Send postal mail via Registered Mail with tracking for formal cancellation requests
Keep all contact attempts and responses in your records for at least 12 months in case you need to escalate a dispute to your bank or the ACCC.
Final word: you have the power to cancel
Cancelling a subscription should never feel like a punishment or a complex process. Exodus 90 offers three straightforward methods, and you have legal protections under Australian Consumer Law if anything goes wrong. Whether you're cancelling because the service didn't match your expectations, the cost doesn't fit your budget or you've simply moved on, your decision is valid and your money should not be held hostage by a service you no longer use.
Start with the mobile app if you need speed, or email if you want documentation. Save your confirmation, monitor your bank statement, and don't hesitate to dispute any unauthorised charges with your bank. Stopee has helped thousands of consumers cancel subscriptions, recover unauthorised charges and navigate the fine print that companies hope you'll ignore. Now it's your turn to take control of your spending and your time. Cancel with confidence, knowing you have the facts, the process and the legal backing to succeed.