Manage Invoice2Go

How to cancel Invoice2Go in australia and protect your subscription rights

What Invoice2Go is and why you might cancel

Invoice2Go is a mobile-first invoicing app built for sole traders, tradies and small business owners who need fast, on-site quote-to-invoice workflows without the complexity of full accounting software. The app focuses on speed, template quality and integrated card payments, making it popular for teams that bill clients directly from the field.

You subscribe through tiered plans that limit invoices on lower tiers and unlock unlimited invoicing, lower payment fees and advanced reporting on higher plans. Your subscription may be purchased through the Apple App Store, Google Play, or directly from Invoice2Go's website, and each channel has different cancellation and refund rules that affect your exit strategy.

Common reasons you might cancel include discovering hidden renewal fees, outgrowing the feature set, switching to accounting software, or simply finding a more cost-effective invoicing tool. Stopee helps thousands of Australians navigate subscription cancellations by breaking down exactly what you need to do, when you need to do it, and what consumer protections apply to you.

When cancellation makes sense for your business

You should consider cancelling Invoice2Go if you are paying for features you no longer use, if the app has stopped meeting your invoicing needs, or if you have found a competitor with better value. Annual subscribers often hold onto subscriptions longer than they should simply because they dread the cancellation process-that is the exact moment Stopee recommends you take action.

If you subscribed via the App Store or Google Play, your refund eligibility is handled by those platforms, which often offer more consumer-friendly refund windows than direct billing. If you subscribed directly from Invoice2Go's website, your refund entitlement depends on the vendor's stated policy and Australian Consumer Law, both of which Stopee will help you navigate below.

Red flags that suggest you should cancel soon

You notice recurring charges you did not authorise, the app has lost functionality or access features you depend on, customer support has ignored your cancellation requests, or you are moving to integrated accounting software that includes invoicing. Additionally, if you signed up for an annual plan and realised within 30 days it does not suit your workflow, you have consumer protections that may entitle you to a refund or credit.

Invoice2Go pricing and subscription plans in australia

Invoice2Go operates three subscription tiers in Australia, each with monthly and annual billing options that commonly appear across app stores and review sites.

Pro tip: Annual plans typically offer 15-20% savings versus month-to-month billing, but lock you in for 12 months-so if you are trialling Invoice2Go, start on monthly billing to avoid a larger cancellation refund dispute later.

Stopee recommends checking live pricing on the Invoice2Go app or website before you cancel, as regional pricing and promotional discounts change regularly. Free 30-day trials are commonly advertised; if you subscribed during a trial period, your refund window may be shorter than a full-paying subscriber's.

Your consumer rights when cancelling Invoice2Go in australia

Australian Consumer Law gives you strong protections when you cancel a digital subscription, regardless of where you purchased it or how the company tries to frame their terms and conditions.

Australian consumer law and digital services cancellation

The Australian Consumer Law (part of the Competition and Consumer Act 2010) states that digital services must be of acceptable quality, fit for purpose, and match the description provided at the point of sale. If Invoice2Go has stopped working properly, locked you out of your account, or failed to deliver features promised in the listing, you may be entitled to a refund even outside the vendor's stated cancellation window.

Additionally, the law requires that any automatic renewal subscription must have your informed, affirmative consent before it renews. If Invoice2Go has renewed your subscription without clearly confirming the charge in advance, or if your payment method was charged without a clear, separate confirmation message, you have grounds to dispute the charge through your bank and request a refund from the vendor.

Your right to cancel and claim a refund

You have the right to cancel your Invoice2Go subscription at any time. If you cancel before a renewal date, you should not be charged again. If you have been charged for a renewal you did not authorise, you can request a refund from Invoice2Go directly, escalate to the Australian Competition and Consumer Commission (ACCC), or dispute the charge through your bank.

Annual prepaid subscriptions carry additional protections: if you have used the service for fewer than 30 days and it does not meet your needs, many vendors (though not all) will refund the unused portion. Stopee recommends requesting this refund explicitly in writing, citing the reasonable consumer test under the Australian Consumer Law.

How to cancel Invoice2Go on each platform

The steps you take to cancel Invoice2Go depend entirely on which platform you used to purchase your subscription-App Store, Google Play, or Invoice2Go's direct website-because each platform has different cancellation mechanics and refund rules.

Cancel Invoice2Go if you subscribed via apple app store

App Store subscriptions are managed through your Apple account, not through Invoice2Go itself, which means you cancel directly in your iPhone or iPad settings.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Tap "Subscription" (or "Media and Purchases" on older iOS versions).
2. Find Invoice2Go in the list of active subscriptions.
   • Tap the Invoice2Go subscription.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • You will see a confirmation screen with details of your cancellation date.
   • Confirm the cancellation.
4. Check your email for a cancellation confirmation from Apple within 24 hours.
   • Your access to Invoice2Go will end on your next billing date.
   • You will not be charged again.

Warning: If you have paid an annual fee upfront and cancel more than 30 days after your purchase, Apple's standard refund policy does not cover subscriptions. However, you can still request a refund by contacting Apple directly if the service has failed to perform or has material flaws. Stopee recommends submitting a written refund request that references the Australian Consumer Law and explains why the service failed to meet your expectations.

Cancel Invoice2Go if you subscribed via google play

Google Play subscriptions are managed through your Google Play account, not Invoice2Go, so you cancel in the Google Play app or on the web.

1. Open the Google Play app on your Android device or visit play.google.com on a web browser.
   • Tap or click your profile icon in the top right corner.
2. Select "Payments and subscriptions" (or "Manage your subscriptions" on the web version).
   • Tap or click "Subscriptions".
3. Find Invoice2Go in your active subscriptions list and tap or click it.
   • Review the cancellation date shown on the confirmation screen.
4. Tap or click "Cancel subscription".
   • Google will ask you to confirm and may offer a retention incentive (discount or extension).
   • Proceed with cancellation.
5. Verify your cancellation via email within 24 hours.
   • Your Invoice2Go access ends at the next renewal date.
   • You will not be charged again.

Pro tip: Google Play allows refunds for subscriptions cancelled within 48 hours of purchase. If you subscribed recently and are cancelling within that window, Google will refund your most recent charge automatically. After 48 hours, refunds are at Google's discretion and depend on the reason for your request.

Cancel Invoice2Go if you subscribed directly via the website

Direct website subscriptions are managed through your Invoice2Go account settings, which gives you more control but also makes you directly responsible for the cancellation confirmation.

1. Log in to your Invoice2Go account on the app or at invoiceapp.com.
   • Navigate to "Account" or "Settings" (location varies by app version).
2. Find the "Manage Subscription" or "Billing" section.
   • Select your current subscription plan.
   • Look for a "Cancel" or "Downgrade" button.
3. Click "Cancel Subscription".
   • Invoice2Go will ask you to confirm and may offer a discount to keep you as a customer.
   • Proceed with cancellation.
4. Save or screenshot the cancellation confirmation page and check your email for written confirmation within 2 hours.
   • Your subscription will end at the next renewal date listed on the confirmation.
5. Verify your billing hasn't renewed by logging back into your Invoice2Go account 1-2 days after your renewal date should have passed.
   • If you are still charged, contact Invoice2Go support immediately with your cancellation confirmation.

Warning: Do not rely on app uninstallation to cancel your subscription. Uninstalling Invoice2Go from your phone does not cancel your subscription or stop billing. You must use the steps above to formally cancel your subscription.

What to do immediately after you cancel Invoice2Go

Cancellation can feel like a weight off your shoulders, but the work is not quite finished-you need to verify the cancellation worked and protect yourself if a surprise charge arrives.

Verify your cancellation was successful

Log back into your Invoice2Go account (or check your App Store/Google Play subscription list) 3-5 days after your cancellation to confirm your subscription status has changed to "cancelled" or "inactive". Take a screenshot of this confirmation page for your records.

Set a phone reminder for the day your old subscription was supposed to renew (for example, if you cancelled a monthly subscription on 15 March that renews on 15 April, set a reminder for 16 April). Check your bank or credit card statement that day to confirm you were not charged. If a charge appears, contact your bank immediately to dispute it and request a chargeback.

Export your invoice data before access ends

If you are moving to a different invoicing app, export your invoice history from Invoice2Go before your access expires. Most invoicing apps allow CSV or PDF exports from the settings menu. Stopee recommends doing this within 48 hours of cancelling, while you still have full access, so you do not lose important business records.

Refunds and what to expect from Invoice2Go

Your refund entitlement depends on when you cancelled, which platform you used, how long you have used the service, and whether Invoice2Go has breached its obligations under Australian Consumer Law.

Refund timelines and eligibility by platform

If you subscribed directly and paid annually, Invoice2Go's published policy typically notes that refunds are processed within 10 business days of approval. Stopee advises requesting a refund in writing, citing the Australian Consumer Law and providing clear reasons why the service failed to meet your needs (e.g., account lockout, missing features, unexpected charges).

How to request a refund if you are outside the automatic window

Email Invoice2Go support at the address provided in your cancellation confirmation or account settings. Write a short, factual email: state the date you subscribed, the plan you purchased, the amount you paid, the date you cancelled, and the specific reason the service did not meet your needs.

Example email structure: "I subscribed to Invoice2Go Premium on [date] for A$[amount]. I cancelled on [date] because [clear reason: e.g., the app locked me out of my account and support did not respond for 2 weeks]. I am requesting a refund of [amount] for unused service time. Please process this refund and provide a confirmation reference."

Invoice2Go typically responds within 5-10 business days. If they refuse, Stopee recommends escalating to the ACCC (Australian Competition and Consumer Commission) at accc.gov.au, or disputing the charge through your bank if you paid by card.

Common mistakes to avoid when cancelling Invoice2Go

Cancellation is stressful, and it is easy to make a mistake that costs you time or money-here are the traps Stopee sees repeatedly.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting Invoice2Go from your phone does absolutely nothing to your subscription or your billing. Your account remains active, and your card will be charged on the renewal date. You must follow the platform-specific steps above to formally cancel through the App Store, Google Play, or your Invoice2Go account settings.

Mistake 2: cancelling in the days before your renewal date

If you cancel on 14 April and your subscription renews on 15 April, you may still be charged the full amount on 15 April, and then have to dispute the charge or request a refund-adding weeks to the process. Stopee recommends cancelling at least 5-7 days before your renewal date to give the system time to process the cancellation. Check your billing date (visible in App Store/Google Play settings or Invoice2Go account settings) and cancel well in advance.

Mistake 3: not saving cancellation confirmations

Screenshot your cancellation confirmation page immediately. If Invoice2Go charges you again or disputes your refund request, you will need proof that you cancelled. Stopee has seen cancellation disputes resolved within days when the consumer provided a dated screenshot, and drag on for months when no proof existed.

Mistake 4: ignoring a retention offer and losing your refund right

When you initiate cancellation, Invoice2Go or the app store may offer a discount or a free month to keep you subscribed. If you accept the discount, you have agreed to continue the subscription-and you forfeit any refund claim for the original period. If you truly want to cancel, reject retention offers and complete the cancellation.

When to escalate your cancellation and claim your rights

If Invoice2Go refuses to cancel your subscription, ignores refund requests, or continues billing after you cancelled, you have consumer protection options beyond the vendor's support team.

Steps to take if Invoice2Go will not cooperate

First, gather all evidence: screenshots of your cancellation attempt, confirmation pages, your email requests to support, and your bank statement showing unauthorised charges. Email Invoice2Go support one final time with a formal written request: cite the Australian Consumer Law, explain the specific issue, and set a 7-day deadline for a response.

If Invoice2Go does not respond within 7 days, or refuses your request, escalate to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. File a complaint describing the issue, attach your evidence, and Stopee recommends mentioning that you are prepared to pursue a small claims dispute if the matter is not resolved.

Simultaneously, contact your bank or card issuer and dispute the charge as unauthorised or as a service failure. Banks often side with consumers in subscription disputes because they are frequent targets for automatic billing abuse. Provide your cancellation evidence to your bank, and request a chargeback. Stopee has seen this resolve within 2-3 weeks when approached in parallel with the vendor and regulator.

Checklist: your Invoice2Go cancellation action plan

Use this checklist to stay on track from decision to confirmation.

• Identify which platform you subscribed through (App Store, Google Play, or direct website)
• Note your next renewal date (visible in App Store/Google Play settings or Invoice2Go account settings)
• Cancel at least 5-7 days before your renewal date using the steps provided above for your platform
• Screenshot the cancellation confirmation page immediately
• Check your email for written cancellation confirmation within 2-24 hours
• Set a reminder for your renewal date plus 1 day to verify you were not charged
• Export your invoice data (if needed) before your access ends
• If you are outside the automatic refund window and want to request a refund, email Invoice2Go support within 30 days with evidence of cancellation
• If a surprise charge appears on your statement, dispute it through your bank and contact the ACCC

Comparing Invoice2Go to alternative invoicing apps

If you are cancelling because Invoice2Go no longer meets your needs, Stopee recommends comparing it to alternatives before you switch, so you do not repeat the same cancellation process in 6 months.

If you are a sole trader or tradie focused on fast field invoicing, Invoice2Go remains a strong choice-but if you need full accounting features or want to avoid monthly fees, Wave Accounting's free tier may be a better fit. Stopee always recommends testing the free version of any alternative for at least 2 weeks before switching, so you do not rush into another paid subscription you regret.

Final words: you have options, and stopee is here to support your decision

Cancelling a subscription can feel daunting, especially if you are worried about surprise charges, refund delays, or being trapped by fine print. But the truth is simple: you have legal rights under Australian Consumer Law, you control which platform and when you cancel, and you have escalation options if the vendor refuses to cooperate.

Stopee has helped thousands of consumers cancel Invoice2Go, dispute unauthorised charges, and claim refunds they were entitled to all along. Whether you cancel today or decide to keep Invoice2Go and downgrade to a cheaper plan, the key is to take action on your terms, document everything, and know that you are protected by law.

If you need support beyond the steps outlined here, contact Stopee at stopee.com. We provide free guidance on complex cancellations, refund disputes, and escalations to regulators. Your decision to cancel is valid, and we are here to make sure you get the outcome you deserve.

Contact Invoice2Go support directly

If you need to reach Invoice2Go's cancellation or refund team after following the steps above, visit support.2go.com or email the support address provided in your account settings. Stopee recommends including your account email, plan name, cancellation date, and the reason for your request in any written communication.