Manage Invoice2Go

How to cancel Invoice2Go and protect your money: a new zealand consumer guide

What is Invoice2Go and who uses it

Invoice2Go is a cloud-based invoicing and business management app designed for New Zealand sole traders, contractors, and small business owners who need to create invoices, track payments, and handle basic bookkeeping from their phone or computer.

The app operates as a subscription service available through the Apple App Store, Google Play, and a web interface. You choose between different plan tiers based on the features you need, and your ability to cancel depends largely on which platform you subscribed through.

Typical Invoice2Go users

Invoice2Go appeals to self-employed professionals and small teams who invoice clients regularly and want invoicing software that works offline and online. You might use it if you run a sole trader operation, work as a contractor, or manage a micro-business without a dedicated accounting department.

Because subscription rules and billing cycles vary by purchase platform, understanding where you bought your subscription is your first step toward cancelling smoothly.

Why cancellation matters in new zealand

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993, which gives you specific rights over subscription services. If Invoice2Go fails to deliver the service you paid for, or if you change your mind within a reasonable timeframe, you have legal grounds to request a refund or dispute the charge.

Stopee exists to help you navigate these cancellation processes quickly and protect your rights. Understanding your options before you hit cancel ensures you don't lose money to auto-renewal traps.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 protects you when you buy services like Invoice2Go, and these rights remain active even after you subscribe.

What the consumer guarantees act covers

The Act guarantees that Invoice2Go must provide the service with due care and skill, make it available within a reasonable time, and charge a fair price that represents reasonable value. If the app crashes repeatedly, fails to create invoices, or doesn't work as described, you have grounds to request a refund or cancellation without penalty.

You also have the right to cancel within a reasonable time if you discover the service doesn't meet your needs. For digital subscriptions, "reasonable time" typically means 14 to 30 days from purchase, though this depends on the circumstances.

Your refund rights

If Invoice2Go breaches the Consumer Guarantees Act or misrepresents its features, you can request a full refund from the company directly. If they refuse, you can escalate the complaint to the Commerce Commission or pursue a claim through Disputes Tribunal for amounts under NZ$15,000.

Stopee recommends documenting any service failures or misleading claims before you contact Invoice2Go, as this evidence strengthens your case.

Invoice2Go pricing and plan comparison

Invoice2Go offers tiered subscription plans with pricing that varies depending on your platform and currency settings.

Current Invoice2Go plans

Exact prices depend on your purchase platform and any promotional offers active at the time. Web subscriptions, App Store subscriptions, and Google Play subscriptions may have different pricing due to platform fees and regional adjustments.

How to cancel Invoice2Go in four easy steps

Cancellation is straightforward once you identify which platform you subscribed through. Stopee recommends checking your email for a receipt to confirm whether you bought via web, iOS, or Android.

Cancel Invoice2Go on iOS (Apple app store)

If you subscribe through Apple, your cancellation goes through the App Store, not Invoice2Go directly. This means Apple controls your refund eligibility and timeline.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen (usually your profile photo or name).
3. Select Subscriptions from the menu.
4. Find and tap Invoice2Go in your active subscriptions list.
5. Tap Cancel Subscription to stop automatic renewal.
6. Confirm your cancellation when prompted.

Pro tip: You can also cancel directly from the App Store by tapping your profile icon in the top right, selecting Subscriptions, finding Invoice2Go, and tapping Cancel Subscription. This route is faster if Settings feels complicated.

Your access to Invoice2Go remains active until the end of your current billing period, even after cancellation. No charges will apply after that date.

Cancel Invoice2Go on android (Google play)

Android subscriptions run through Google Play, so you cancel there rather than through Invoice2Go itself. Google Play then handles any refund requests independently.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments & subscriptions from the dropdown menu.
4. Tap Subscriptions to see your active subscriptions.
5. Find and tap Invoice2Go.
6. Tap Cancel subscription and confirm.

Warning: Google Play cancellations take effect at the end of your current billing cycle, not immediately. You will continue to have full access until that date, and no additional charges will be added after cancellation.

Pro tip: If you see a retention offer (such as a discount to keep your subscription), you can accept it or ignore it and proceed with cancellation. Stopee recommends cancelling unless the offer genuinely improves your value.

Cancel Invoice2Go via the web app

If you subscribed directly through the Invoice2Go website, you cancel through your account dashboard. This method is often quickest and gives you the most control.

1. Visit the Invoice2Go web app and sign in with your email and password.
2. Click your company name in the top right menu.
3. Select Account & settings (or similar option depending on your dashboard layout).
4. Navigate to Manage subscription or Subscription settings.
5. Click Cancel subscription and follow the on-screen prompts.
6. Confirm your cancellation request.

After cancellation via the web, your subscription remains active until the end of your current billing cycle. You will receive a confirmation email shortly after cancellation.

Pro tip: Before you cancel, download or export your invoices and customer data. Stopee recommends keeping records for tax and business purposes, even after your subscription ends.

Cancel Invoice2Go via email support

If you cannot access the app or web dashboard, or if you encounter an error during cancellation, contact Invoice2Go support directly by email through their in-app help form or website.

1. Open the Invoice2Go app or visit the website and locate the Help or Support section.
2. Select Contact support or click the Help icon (usually a question mark or chat bubble).
3. Complete the support form with your full name, email, and account details.
4. In the message, write: "I request cancellation of my Invoice2Go subscription effective immediately" and include your subscription start date if you know it.
5. Submit the form and wait for a response (typically within 24 to 48 hours).

Warning: Do not attempt to cancel by sending postal mail from New Zealand. Invoice2Go has no local postal address in New Zealand; only a USA headquarters address exists. Email or in-app support is the only reliable contact method for New Zealand users.

Pro tip: When you email support, include a screenshot of your subscription confirmation or your last Invoice2Go charge from your bank statement. This speeds up verification and prevents delays.

What happens to your account and data after cancellation

Cancelling Invoice2Go stops future charges but does not immediately erase your account. Understanding what changes and what stays helps you plan your transition.

Access to invoices and data

After your subscription ends, your invoices, customer contacts, and account history typically remain accessible so you can download or export records. This is important for tax compliance and business record-keeping in New Zealand.

Before your billing cycle ends, log into your Invoice2Go account and export or screenshot any invoices you need. Most accounting software accepts CSV or PDF imports, so you can migrate your data if needed.

Automatic renewal stops

Once you cancel, Invoice2Go will not charge you again at the next billing date. Your subscription lapses cleanly with no hidden renewal charges.

If you accidentally cancelled or change your mind, you can resubscribe at any time. Resubscription triggers a new billing cycle and charges starting from your renewal date.

Premium features disappear

Features locked to your paid plan (such as payment tracking, advanced reporting, or multi-user access) become unavailable once your billing cycle ends. You can still view past invoices, but you cannot create new ones or use premium tools.

If you want to continue invoicing after cancellation, you must resubscribe to a plan before your access closes.

Refunds: what you can claim and how to claim it

Stopee knows that money back matters. Your refund eligibility depends on your purchase platform and the reason for cancellation.

Refunds for web and google play subscriptions

If you subscribed through the Invoice2Go website or Google Play, you can request a refund directly from Invoice2Go support. However, refunds are not automatic or guaranteed.

1. Contact Invoice2Go support (using the method in the section above) and clearly state: "I request a refund for my Invoice2Go subscription."
2. Explain your reason (unused time, service not as described, technical problems, or a billing error).
3. Provide your subscription details, including the purchase date and transaction reference.
4. Wait for Invoice2Go's response; approved refunds are typically processed within 10 business days.

Important: Invoice2Go generally does not refund unused time if you cancel mid-cycle. Refunds are most often approved only if the service failed to work, if you were overcharged, or if you cancelled within 14 days of purchase and can demonstrate the service was not fit for purpose.

Refunds for iOS (Apple app store) subscriptions

Apple, not Invoice2Go, processes refunds for App Store subscriptions. You must request refunds directly from Apple.

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Invoice2Go charge in your purchase history.
3. Click or tap the charge and select Report a Problem.
4. Choose your reason (charged incorrectly, app didn't work, unwanted subscription renewal, or similar).
5. Write a brief explanation and submit.
6. Apple reviews your request and typically responds within 24 to 72 hours.

Pro tip: Be specific in your reason. Apple is more likely to approve a refund if you explain that the app crashed, failed to sync, or didn't match the description. Vague reasons like "changed my mind" are often denied if you cancelled outside the refund window.

Refund limits and exceptions

Most platforms enforce a 30-day refund window from your initial purchase. After 30 days, refunds for trial periods or entry-level plans are rarely approved.

Renewal charges and upgrade charges are typically non-refundable unless you can prove a billing error or service failure. If you were charged multiple times by mistake, escalate the issue to your bank or card provider as well as Invoice2Go.

Warning: If Invoice2Go or Apple denies your refund, you have the right to dispute the charge with your bank under New Zealand consumer protection law. Contact your bank's dispute team and reference the Consumer Guarantees Act if the service failed to perform as described.

Common mistakes to avoid when cancelling Invoice2Go

Cancellation is simple, but small errors can cost you money or leave you locked in. Stopee has seen these mistakes trip up customers repeatedly.

Mistake one: cancelling the wrong account

If you have multiple Invoice2Go accounts or subscribed on both web and mobile, you might cancel one but not the other. You then receive an unexpected charge on the account you forgot about.

How to prevent it: Check your email for all Invoice2Go receipts and invoices. Verify which platform each subscription runs through, then cancel each one individually.

Mistake two: assuming cancellation means instant refund

Cancelling stops future charges but does not automatically refund your current billing period. You must request a refund separately, and even then, it may be denied.

How to prevent it: Cancel first, then immediately request a refund if eligible. Don't wait for the money to appear automatically.

Mistake three: cancelling via the wrong method

If you subscribed via Apple or Google Play but tried to cancel through Invoice2Go's website, your cancellation might not stick. The platform you subscribed through is the only place your cancellation will work.

How to prevent it: Match your cancellation method to your subscription platform. iOS subscriptions go through Apple Settings or the App Store. Android subscriptions go through Google Play. Web subscriptions go through the Invoice2Go website.

Mistake four: forgetting to export your data

After cancellation, you can still access your invoices for a short time, but eventually Invoice2Go may delete or restrict your account. If you need records for tax purposes or to switch providers, you need them now.

How to prevent it: Before you cancel, download or export all invoices, estimates, and customer data in PDF or CSV format. Store these files locally for your records.

Mistake five: ignoring the consumer guarantees act

If Invoice2Go failed to deliver the service you paid for or misrepresented its features, you have legal rights under the Consumer Guarantees Act 1993. Many customers cancel without claiming a refund they are entitled to.

How to prevent it: If the service was faulty, crashed frequently, or didn't match the description, mention this when you cancel or request a refund. Reference the Consumer Guarantees Act in your email to Invoice2Go support. Stopee recommends keeping screenshots or notes of the problems you experienced.

Your cancellation checklist

Use this checklist to ensure you cancel Invoice2Go cleanly and protect your money.

Why new zealand customers choose to cancel Invoice2Go

Stopee speaks to hundreds of New Zealand users each year about their subscription cancellations. Common reasons for cancelling Invoice2Go include:

• Switching to a competing invoicing app with better features or lower cost (such as Xero or Wave).
• Downsizing the business or moving to a simpler manual invoicing method.
• Discovering the app did not work reliably or sync properly with their systems.
• Receiving unexpected renewal charges they did not authorize.
• Finding better value in a bundled accounting package.

Regardless of your reason, your right to cancel is absolute. Stopee believes you should never feel locked into a subscription that no longer serves you.

Summary and next steps

Cancelling Invoice2Go is quick and painless if you follow the steps matched to your platform. The key is acting now: identify where you subscribed, cancel through that platform, request a refund if eligible, and export your data before your account closes.

Remember, you are protected by New Zealand's Consumer Guarantees Act 1993. If Invoice2Go failed to deliver or misled you, you have the right to demand a refund. Escalate to the Commerce Commission if the company refuses.

Stopee has helped thousands of New Zealand consumers cancel subscriptions cleanly, recover refunds, and move to services that better fit their needs. Whether you are switching providers or stepping back from invoicing software altogether, you have the tools and knowledge to cancel with confidence. Take action today, protect your money, and never feel trapped by a subscription again.