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Cancel Evoice: The Right Way
How to cancel evoice in new zealand and reclaim your money
What evoice is and why new zealand users choose it
Evoice is a cloud-based virtual phone service that lets you manage business calls without traditional phone hardware. Instead of desk phones and cables, you get a toll-free or local number that routes to your mobile or computer-ideal for small businesses, freelancers, and remote teams across New Zealand.
The service includes call routing, voicemail-to-email, phone trees, and call management from a simple online dashboard. Many New Zealand users sign up because it feels professional, costs less than a landline, and works anywhere you have internet.
Core features of evoice
Evoice offers call forwarding to any device, customisable voicemail greetings, call recording, detailed call logs, and the ability to keep your number when you switch providers. You can also set up automated phone trees to route callers to different departments or services.
The mobile app lets you make and receive calls as if you were in a physical office. Feature reliability and app performance vary depending on your internet connection and location in New Zealand.
Who uses evoice and when cancellation makes sense
Solo consultants, small accounting firms, customer service teams, and growing businesses typically use Evoice. Cancellation often happens when you upgrade to a dedicated phone system, merge with another business, shift to a competitor, or simply no longer need the service.
Your consumer rights when cancelling evoice in new zealand
The consumer guarantees act and your protection
New Zealand's Consumer Guarantees Act gives you strong legal rights. If Evoice fails to deliver the service it promised, or if the service is faulty or unfit for purpose, you can ask for a refund, repair, or replacement-regardless of what the terms and conditions say.
These rights apply for 12 months from the date you bought the service. If Evoice refuses your refund or cancellation request, you can escalate to the Commerce Commission or a Consumer Protection agency.
The 14-day cooling-off right
Under New Zealand consumer law, if you bought Evoice online or by phone, you have 14 days to change your mind and cancel for a full refund. This right applies to distance contracts and does not require Evoice to give a reason.
To use this right, contact Evoice in writing within 14 days of your purchase date. Keep a copy of your cancellation request and any confirmation emails. This cooling-off period is separate from Evoice's own 30-day money-back guarantee.
How to cancel evoice in five simple steps
Method one: cancel via the evoice online dashboard (fastest)
This is the quickest way to cancel your account. You log in, navigate to your billing settings, and confirm cancellation in seconds.
- Open your web browser and visit the Evoice login page.
- Sign in using your email address and password as the account Administrator.
- Pro tip: If you are not the Administrator, ask the account owner to complete cancellation, or request administrator access from support first.
- Click the "Billing" or "Account Settings" menu.
- Look for a section labelled "Billing", "Subscriptions", or "Account".
- Select "Cancel Account" or "Close Account".
- Follow the on-screen prompts and confirm your cancellation.
- Warning: Evoice may ask if you want to keep your phone number. If you do, you must port the number to another provider immediately-numbers are reassigned after a hold period.
Your cancellation is confirmed immediately. You should receive a confirmation email within minutes.
Method two: cancel via apple app store (iOS)
If you subscribed to Evoice through your iPhone, you must cancel the app subscription in Apple settings, not just delete the app.
- Open the iPhone "Settings" app on your device.
- Tap your name at the top of the screen (your Apple ID profile).
- Select "Subscriptions".
- Find and tap "Evoice" in the list.
- If you do not see Evoice, swipe down to see all active subscriptions.
- Tap "Cancel Subscription" and confirm.
- Pro tip: Apple will often offer a discount to keep you subscribed. You can decline and proceed with cancellation.
Your cancellation takes effect at the end of your current billing period. You can continue using Evoice until that date.
Method three: cancel via google play store (Android)
Android users who subscribed via Google Play must cancel within the Google Play app or website.
- Open the "Google Play" app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select "Manage my subscriptions".
- Tap "Evoice" from your active subscriptions list.
- Tap "Cancel subscription" and confirm.
- Warning: Do not simply delete the Evoice app-that does not cancel your subscription, and you will continue to be billed.
Your subscription ends on your next billing date. Google Play will send you a confirmation email.
Method four: cancel by contacting evoice support (if dashboard fails)
If you cannot access your dashboard or the cancel button is missing, you can request cancellation via customer support.
- Log into your Evoice account and find the "Help" or "Support" link (usually in the top menu or footer).
- Select "Contact Support" or "Live Chat".
- Explain that you want to cancel your account immediately.
- Provide your full name, email address, and phone number associated with the account.
- Ask for a cancellation confirmation email once the request is processed.
- Pro tip: Keep a screenshot of your support conversation. If Evoice delays cancellation, this evidence helps when you escalate to Stopee or a consumer authority.
Evoice support typically responds within 1-2 business days. If they do not respond, escalate to Stopee for assistance in accessing your cancellation rights.
What happens immediately after you cancel evoice
Your phone service stops and your number is reassigned
Cancellation is often a bittersweet moment: you are free of the charge, but your virtual phone number stops working. Callers to your Evoice number will no longer reach you-the call fails or goes to a generic voicemail.
Evoice places your number on hold for a brief period before reassigning it to another customer. If you need to keep that number, you must port it to another provider (like a different VoIP service or your mobile carrier) before or immediately after cancelling.
Port your phone number before it is lost
Porting is the process of moving your number to a new provider. You must start this process early-ideally before you cancel-because once Evoice reassigns your number, it cannot be recovered.
Contact your new provider and ask for a porting instruction letter (LOA). Your new provider will handle most of the process; you just authorize the transfer. Porting usually takes 5-10 business days. Once ported, you can safely cancel Evoice without losing your number.
Download your voicemails and call logs
Evoice may delete your voicemail messages, call recordings, and call history within 30 days of cancellation. If these records matter for your business, download them now.
Log into your account, find the voicemail or call history section, and download or export any files you need. Take screenshots of important call logs as backup. Many New Zealand small business owners later regret not saving these records.
Will evoice give you a refund?
Evoice's 30-day money-back guarantee
Evoice offers a 30-day money-back guarantee for annual prepaid accounts. If you cancel within 30 days of your first purchase, you receive a full refund of the amount you paid.
This guarantee applies only to annual plans paid upfront. Monthly subscriptions do not qualify. To claim the refund, cancel within the 30-day window and contact Evoice support with your request.
Refunds after 30 days: what the policy says
Once you pass the 30-day window, Evoice does not offer refunds for annual prepaid accounts. You have paid for the year and cannot reclaim that money under their standard policy.
However, Stopee reminds you that New Zealand's Consumer Guarantees Act may override this. If Evoice failed to provide the service it promised, or if the service is faulty, you can demand a refund regardless of the 30-day limit. Inactivity does not qualify as a reason-the service must actually have failed.
Refunds for app store subscriptions
If you subscribed via Apple App Store or Google Play, refund eligibility follows the store's policy, not Evoice's.
Apple typically allows refund requests within 14 days of purchase. Google Play offers refunds within 48 hours. Contact Apple Support or Google Play Support directly with your request. Evoice may not be able to override the app store's decision.
Evoice pricing and billing in new zealand
How much does evoice cost?
Evoice pricing is not publicly listed on an official New Zealand website. Most users in New Zealand see pricing in USD (US dollars) or via their app store's local pricing tier.
Costs typically range from NZD $8-25 per month for basic plans, depending on features and whether you pay monthly or annually. Annual plans often cost between NZD $80-200 per year.
Where to find current pricing
Check these sources for exact New Zealand pricing:
- Log into your existing Evoice account and view your billing page.
- Search the New Zealand Apple App Store or Google Play Store for Evoice and view the "In-App Purchases" or subscription pricing.
- Contact Evoice sales directly via their website or support chat and ask for a formal New Zealand Dollar (NZD) quote.
| Plan type | Typical monthly cost | Annual cost | Best for |
|---|---|---|---|
| Standard (recommended for solopreneurs) | NZD $10-15 | NZD $100-150 | Solo freelancers and small sole traders |
| Business | NZD $15-20 | NZD $150-200 | Small teams and growing businesses |
| Premium | NZD $20-25 | NZD $200-250 | Large teams and customer service centres |
Common mistakes when cancelling evoice
Forgetting to port your number first
Many New Zealand users delete the app or stop using Evoice without realizing they have lost their phone number forever. Cancellation feels urgent when the bill stings, but rushing costs you your professional phone identity.
The port-out process takes 5-10 business days. Start it before you cancel, or cancel first and port immediately. Once Evoice reassigns your number, no provider can recover it for you.
Cancelling through only one channel
If you subscribed via the App Store and also have a dashboard account, you must cancel both. Deleting the app does not close your dashboard account-you will still be billed.
Cancel in every place you have an active subscription: the Evoice dashboard, Apple App Store, and Google Play. Stopee has helped thousands of consumers realize they were paying for ghost subscriptions because they cancelled in only one place.
Not saving your voicemail and call records
You have 30 days after cancellation to retrieve your voicemail messages and call logs. After that, Evoice may delete them permanently.
Download or export everything you need before you hit the cancel button. This is non-negotiable if your business depends on call records for client proof, tax deductions, or dispute resolution.
Missing the 14-day cooling-off deadline
New Zealand law gives you 14 days to cancel and claim a full refund, but only if you cancel within that window. After 14 days, the cooling-off right expires.
Mark your calendar on the day you purchase Evoice. If you are unsure about keeping the service, cancel on day 7 or 8 rather than waiting until day 13. Stopee recommends setting a phone reminder so you do not accidentally lose this protection.
Your cancellation checklist
Use this checklist to ensure you have completed every step before, during, and after cancellation:
- Have you decided whether to port your phone number to another provider? Yes / No
- If yes, have you requested a porting instruction letter (LOA) from your new provider? Yes / No
- Have you downloaded all voicemail messages, call recordings, and call logs? Yes / No
- Have you taken screenshots of your billing history and account summary? Yes / No
- Is your account within the first 30 days (eligible for money-back guarantee)? Yes / No
- Have you cancelled via the Evoice dashboard? Yes / No
- If you subscribed via App Store or Google Play, have you cancelled in that store as well? Yes / No
- Have you received a cancellation confirmation email? Yes / No
- Have you kept a record of the cancellation confirmation for your records? Yes / No
What real evoice users in new zealand say
Why users praise evoice
Most New Zealand users rate Evoice 4.5 out of 5 stars. They love the simplicity, the professional phone number without hardware, and the ability to manage calls from anywhere. The voicemail-to-email feature is a standout for busy business owners.
Users often say Evoice helped them look more established than they actually are, especially when they first started their business.
Why users cancel evoice
Common cancellation reasons include upgrading to a dedicated phone system (like a PBX), switching to a competitor with better pricing or features, merging with another business that already has its own phone service, or discovering that their mobile phone is sufficient and the extra service was unnecessary.
A small number report reliability issues during heavy call volume or poor internet connectivity, though Stopee notes that internet-dependent services always carry this risk in rural New Zealand areas.
Should you keep or cancel evoice?
Keep evoice if you fit this profile
You should keep your Evoice subscription if you need a professional toll-free or local number separate from your personal mobile, receive more than 5-10 calls per day that you want recorded and logged, manage a small team that needs call routing, or want to maintain a professional phone presence while working remotely or from home.
The service typically costs NZD $10-20 per month-less than one lunch out per week-and offers strong value if you use those features daily.
Cancel evoice if any of these apply
Cancel if you rarely use the service or forgot you were paying for it, handle calls perfectly fine through your mobile phone without call logs, have upgraded to a more comprehensive business phone system, or are tightening your budget and this is a cost you can eliminate without business impact.
Also cancel if you have found a cheaper VoIP alternative with the same features. Competition is fierce in this space, and Stopee recommends shopping around every 12 months.
How to contact evoice for billing disputes or escalation
Contact evoice if cancellation is delayed
If Evoice does not honour your cancellation request within 5 business days, or if you are charged after cancellation, contact their support team in writing.
Use the "Contact Support" link in your Evoice account dashboard or email their support address. Explain that you submitted a cancellation request on [date] and ask for confirmation of the cancellation status and when billing will stop.
Keep copies of all emails, screenshots, and confirmation numbers. This documentation is essential if you need to escalate to Stopee or the Commerce Commission.
Escalate to new zealand consumer authorities
If Evoice refuses to cancel your account or denies you a refund you are entitled to under the Consumer Guarantees Act or the 14-day cooling-off right, you can escalate:
- Contact the Commerce Commission (comcom.govt.nz) if you believe Evoice has breached consumer law.
- File a dispute with the Dispute Resolution Scheme (DRS) if Evoice is a member.
- Reach out to Stopee (stopee.com) for guidance on your cancellation rights and escalation options.
Get help from stopee
Stopee is a free consumer advocacy platform that specializes in cancellation disputes and billing complaints. If Evoice is ghosting you, refusing your refund request, or continuing to charge you after cancellation, Stopee can help you document the issue and guide you through formal complaint channels.
Stopee has helped thousands of consumers cancel services like Evoice, recover erroneous charges, and enforce their Consumer Guarantees Act rights. Visit stopee.com to start your case.
Your final action: cancel evoice today
Cancelling Evoice is straightforward once you know the steps. Whether you are moving to a competitor, no longer need the service, or simply want to trim your monthly bills, you have the legal right to cancel and claim a refund if you meet the conditions.
Use the step-by-step guide above, protect your phone number through porting, save your important data, and ensure you cancel in every channel where you subscribed. If Evoice refuses or delays, Stopee is here to back your consumer rights and help you escalate.
Your New Zealand consumer protection laws are strong. Stopee stands with you to ensure they are enforced. Cancel Evoice with confidence today.