Manage eVoice

How to cancel eVoice and stop unwanted charges

What is eVoice and why you might want to cancel

eVoice is a cloud-based business phone service designed for small business owners and independent professionals who need a dedicated business number without expensive hardware or office setup. The platform provides virtual phone numbers, call routing, auto attendants, voicemail management, and basic messaging features. You can run your business line from your personal smartphone or computer, which appeals to remote workers and solo entrepreneurs.

However, eVoice isn't right for everyone. If you've decided the service doesn't fit your needs, costs too much, or you've found a better alternative, canceling is straightforward when you know the right steps. Stopee has helped thousands of consumers navigate subscription cancellations, and eVoice follows standard industry practices you'll recognize.

When cancellation makes sense

You should consider canceling eVoice if you're paying for features you don't use, if call quality doesn't meet your expectations, if customer support hasn't addressed your concerns, or if you've switched to a competing service like Google Voice, RingCentral, or another VOIP platform. Some users also cancel because they consolidated their business and personal numbers, relocated to a different service provider, or simply want to reduce subscription costs.

Cost is a legitimate reason. At $14 to $21 monthly ($168 to $252 yearly), those charges add up quickly if the service isn't delivering value. Stopee recommends evaluating your actual usage before you decide, but if you've made your choice, moving forward with cancellation protects your budget and prevents surprise charges.

Common reasons customers cancel

Based on customer reviews and feedback, the most frequent cancellation drivers are billing surprises, difficulty reaching support, features that don't match expectations, and competitive pricing from rivals. Some users report that charges continued after they thought they'd cancelled, leading to frustration and the need for refund disputes. Others simply outgrow the service or find that their business phone needs have shifted.

EVoice pricing and plan options

Understanding eVoice's pricing structure helps you make an informed cancellation decision and ensures you're not overpaying during your final billing cycle.

If you pay annually, canceling partway through your contract may affect your refund eligibility. Stopee advises reviewing your billing statement before you submit your cancellation request so you know exactly what you've paid and what you might recover.

Your consumer rights when canceling eVoice

Before you cancel, understand what the law says about subscriptions and your right to your money back.

Federal trade commission protections

The Federal Trade Commission's Restore Online Shoppers Confidence Act (ROSCA) requires companies to obtain your express, informed consent before charging you. If eVoice auto-renews your subscription without clear, easy-to-follow instructions on how to cancel, you're protected under federal law. You have the right to a simple, straightforward cancellation process that matches (or exceeds) the ease of signup.

Additionally, if you were promised a free trial or money-back guarantee, eVoice must honor that promise. The FTC also requires companies to send you a refund within a reasonable time frame after you cancel. If eVoice fails to do so, you can file a complaint with the FTC at reportfraud.ftc.gov.

State consumer protection laws

Many states (including California, New York, and Illinois) have enacted additional "negative option" laws that make it illegal for companies to make cancellation harder than signup. Your state attorney general's office enforces these rules. If eVoice makes you jump through hoops to cancel, you may have grounds to demand a refund or report the company to your state's consumer protection agency.

Stopee recommends keeping screenshots of your cancellation request, confirmation emails, and billing statements. This documentation becomes critical if you need to dispute a charge with your bank or file a complaint with your state attorney general.

How to cancel eVoice step-by-step

eVoice offers multiple cancellation paths depending on how you purchased your account. Follow the method that matches your situation.

Cancel eVoice through your online account

This is the fastest and most direct cancellation method. You'll access your account dashboard and terminate service in just a few minutes.

1. Open a web browser and visit the eVoice website (evoice.com).
2. Log in with your administrator account username and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
   • Two-factor authentication may require you to verify your identity via email or phone.
3. Navigate to the Billing or Account Settings section (the exact label varies by account layout).
4. Look for a "Cancel Account" or "Subscription Management" button.
   • Some accounts show this under "My Plan" or "Billing Information."
   • If you can't find it, scroll to the bottom of your account dashboard.
5. Click "Cancel Account" and confirm that you want to proceed.
   • eVoice may ask why you're canceling (optional feedback).
   • Some accounts offer a discount or trial extension to retain you; decline if you're sure.
6. Review the final confirmation message and note the cancellation date.
   • Your service will stop on that date, not immediately.
   • Screenshot or download the confirmation email for your records.
7. Check your email for a cancellation confirmation from eVoice within 24 hours.

Pro tip: Complete this cancellation at least 5 to 7 business days before your next billing cycle to avoid an unwanted charge. Stopee recommends checking your billing date first by logging into your account and reviewing your payment history.

Cancel eVoice if you purchased through apple app store

If you bought your eVoice subscription through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through eVoice's website.

1. On your Apple device, open the Settings app.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find eVoice in the list of active subscriptions.
   • If eVoice doesn't appear, it may already be canceled or purchased elsewhere.
5. Tap eVoice and select "Cancel Subscription."
6. Follow Apple's prompts to confirm the cancellation.
   • Apple will send you a confirmation email.
   • Your access typically continues until the end of the current billing period.

Warning: If you cancel through Apple but your eVoice account remains active, eVoice may send you a bill directly for your next renewal. Contact eVoice support to confirm that both Apple's subscription and your eVoice account are fully terminated.

Cancel eVoice if you purchased through google play

Android users who subscribed via Google Play must cancel through the Google Play Store app or website.

1. Open the Google Play app on your Android device or visit play.google.com in a web browser.
2. Navigate to "Account" or "My Apps and Games" (menu varies by device).
3. Select "Subscriptions."
4. Tap eVoice from your active subscriptions list.
5. Select "Cancel Subscription" and follow Google's confirmation steps.
   • Google will email you a cancellation receipt.
   • Your service access usually continues until your billing date passes.

As with Apple, verify that your eVoice account online is also canceled. If Google Play shows the subscription as terminated but eVoice's website shows an active plan, reach out to eVoice support to synchronize the cancellations.

Cancel eVoice by contacting support

If you can't access your account online or the self-service cancellation fails, contact eVoice support directly.

1. Visit eVoice's Help Center at evoice.zendesk.com.
2. Search for "cancel account" or "cancellation policy" for current contact information.
3. Submit a support ticket or email your cancellation request.
   • Include your full name, email address associated with your account, and the phone number tied to your eVoice service.
   • State clearly: "I request that my eVoice account be canceled immediately."
   • Request a confirmation email with the cancellation date.
4. Allow 1 to 2 business days for eVoice to respond and process your request.
5. If you don't receive confirmation within 48 hours, follow up with a second email or call their support line (reference your initial ticket number).

Pro tip: Always use email for support requests rather than phone calls alone. Email creates a written record that protects you if billing disputes arise later. Stopee recommends sending your cancellation email from the same address registered to your eVoice account.

Timeline and when your cancellation takes effect

Understanding eVoice's cancellation timeline prevents surprise charges and helps you plan your transition to a new service.

Immediate vs. end-of-cycle cancellation

eVoice typically cancels your account at the end of your current billing cycle, not immediately upon request. For example, if your billing date is March 15 and you cancel on March 1, your service usually remains active and billed through March 15. After that date, your account and phone number are deactivated.

Some plans or promotional offers may include an early-termination fee if you cancel before your contract or promotional period ends. Review your original purchase terms to determine if this applies to your account.

Retention holds and grace periods

If eVoice charges you after your cancellation request, you typically have 30 days from the charge date to dispute it with your credit card company or bank. However, this should be unnecessary if you cancel correctly. Stopee advises monitoring your bank account or credit card for 1 to 2 billing cycles after cancellation to ensure no surprise charges appear.

How to get a refund after canceling eVoice

Refund eligibility depends on eVoice's money-back guarantee and your cancellation timing.

EVoice's money-back guarantee

eVoice advertises a satisfaction or trial period for new customers, though the exact duration may vary. If you signed up within the trial window (typically 14 to 30 days) and you're not satisfied, you're entitled to a full refund of your initial payment, minus any used services or add-ons.

To claim this refund, contact eVoice support within your trial period and explicitly request a money-back refund. Provide a reason (optional) and request that the refund be processed to your original payment method within 7 to 10 business days.

Refunds outside the trial period

If you cancel after your trial or promotional period expires, you typically forfeit any prepaid fees for the remainder of your billing cycle. However, if you prepaid annually and cancel midway through the year, you may be entitled to a prorated refund depending on eVoice's policy.

Request this refund in writing to eVoice support. Clearly state: "I am requesting a prorated refund for unused service from [date] to [end of billing period]." Include your account number and the date you requested cancellation. Stopee recommends following up within 10 business days if you don't receive a refund confirmation.

Disputing charges with your bank

If eVoice refuses to refund you or if charges continue after you cancel, you have the right to dispute the charge with your bank or credit card company. Contact your financial institution and explain that you canceled the subscription but were still charged.

Provide your cancellation confirmation email, screenshots of your account dashboard showing the cancellation, and any correspondence with eVoice support. Your bank can reverse unauthorized charges and may refund you within 30 to 60 days.

Common mistakes people make when canceling eVoice

Canceling a subscription sounds simple, but small missteps can lead to unwanted charges and frustration. Here's how to avoid the pitfalls that trip up most people.

Forgetting to cancel before your next billing date

The single most costly mistake is losing track of your billing date. If your renewal date is March 15 and you cancel on March 16, you've already been charged for the next month. eVoice doesn't usually refund charges incurred before your cancellation request is processed.

Mark your billing date on a calendar or phone reminder at least one week before it arrives. If you're unsure when you're scheduled to be charged, log into your eVoice account and check your billing history or invoice date.

Canceling through the wrong platform

If you signed up through the Apple App Store or Google Play, canceling through eVoice's website won't work. You must cancel through the app store where you purchased it. Many customers discover this the hard way when they're charged again and realize their cancellation didn't go through.

Double-check your original receipt or confirmation email to verify where you purchased your eVoice subscription. If you subscribed directly on eVoice's website, cancel there. If you used an app store, cancel there instead.

Assuming your phone number is yours forever

When you cancel eVoice, your virtual phone number reverts to the company's pool and may be reassigned to another user. If you need to port this number to a new provider or keep it for business contacts, initiate a number transfer before you cancel.

Contact eVoice support at least 10 business days before your intended cancellation date and request a "number port" or "Local Number Portability (LNP) authorization code." This typically costs $5 to $25 and takes 5 to 10 business days, but it preserves your business identity and customer relationships.

Not keeping cancellation documentation

If a dispute arises later, your word against eVoice's won't hold up. Always save your cancellation confirmation email, screenshot your account showing the cancellation status, and note the date and time you submitted your cancellation request.

Store these documents in a folder or email them to yourself for safekeeping. This documentation becomes essential if you need to file a chargeback with your bank or file a complaint with the Federal Trade Commission.

Ignoring mystery charges after cancellation

In rare cases, eVoice continues charging after you cancel due to a billing system glitch or account synchronization error. Don't ignore these charges hoping they'll go away. Contact eVoice support immediately and demand a refund, citing your cancellation request date and confirmation number.

If eVoice doesn't refund you within 10 business days, dispute the charge with your bank. Your bank can freeze or reverse the charge while the dispute is being investigated. This protects your account and forces eVoice to justify the billing.

What happens after you cancel eVoice

Cancellation is just the first step. Here's what you should expect in the days and weeks after your service ends.

Your eVoice phone number stops working

On your cancellation effective date, incoming calls and text messages to your eVoice number will no longer reach you. Your number will disconnect from eVoice's system. If you didn't port your number to a new provider, it becomes unavailable and will eventually be recycled and assigned to someone else.

If business contacts still call your old eVoice number, they'll hear a disconnection message or the call will fail. For this reason, Stopee strongly recommends notifying your key customers and business partners before your cancellation date and providing them with your new contact information.

Voicemail and call logs disappear

Once your eVoice account is fully canceled and closed, you lose access to your voicemail messages, call history, and account records. If you need to preserve any of this information, export or save it before your cancellation date takes effect. Some users screenshot their call logs or download voicemail messages for archival purposes.

Ensure no surprise charges appear

Monitor your bank account or credit card statement for the next 2 to 3 billing cycles. If a new eVoice charge appears after your cancellation confirmation date, contact your bank immediately and dispute the charge. This is rare but not unheard of, especially if there's a system synchronization delay or if your cancellation didn't fully process across eVoice's billing platform.

Update your business information

If your eVoice number appeared on business cards, your website, email signatures, or Google Business Profile, update these platforms with your new contact number. This prevents customers from reaching a dead line and preserves your professional credibility.

Stopee recommends sending a brief email or notification to your mailing list informing customers of your new contact details. A simple message like "Please update your records with our new phone number: [your new number]" takes just minutes but saves you from lost business.

Steps to take before you cancel

A little preparation before you press the cancel button will save you headaches and protect your business continuity.

Comparing eVoice to alternatives

Before you cancel, you might want to review how eVoice stacks up against competitors. If cost or feature gaps are driving your cancellation, a side-by-side comparison helps you choose a better fit.

Stopee helps you evaluate whether your current service truly isn't working or whether a small adjustment in how you use eVoice might solve your problem. However, if you've made your decision, the cancellation process itself is straightforward.

Contact information and escalation

If eVoice doesn't respond to your cancellation request or refuses to refund you, here's who to contact for help.

EVoice customer support

eVoice Help Center: evoice.zendesk.com
Submit a support ticket or search the knowledge base for cancellation guidance. Response times are typically 1 to 2 business days.

Federal trade commission complaint

If eVoice violates federal subscription laws or auto-renewal rules, file a complaint at reportfraud.ftc.gov. The FTC investigates patterns of consumer harm and can pursue enforcement action against the company.

Your state attorney general

Every U.S. state has a consumer protection division within its attorney general's office. You can file a complaint about unfair billing or cancellation practices at your state's website (search "[Your State] Attorney General Consumer Protection").

Your bank or credit card company

If eVoice refuses to refund you or continues charging after cancellation, contact your financial institution and initiate a chargeback or dispute. Your bank can reverse unauthorized charges and investigate the transaction.

Provide your bank with cancellation confirmation emails, account screenshots, and copies of your complaint emails to eVoice. The more documentation you provide, the stronger your case.

Your path forward

Canceling eVoice doesn't have to be stressful when you follow these steps and stay organized. The service itself offers straightforward cancellation through your online account, the Apple App Store, or Google Play. By documenting your request, timing it before your next billing cycle, and monitoring for unwanted charges, you'll avoid the common pitfalls that frustrate other customers.

If eVoice doesn't cooperate or charges you after cancellation, remember that federal law is on your side. The FTC and your state's attorney general enforce subscription rules that protect consumers. Your bank also stands ready to reverse unauthorized charges if needed.

Whether you're moving to a competitor, consolidating services, or simply cutting costs, Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their billing. Take action today, stay organized, and don't let a company keep charging you for a service you no longer want. Your next step is to log into your eVoice account or contact support with your cancellation request. Stopee is here to support your journey to subscription freedom.