Manage Evoice

How to cancel evoice and stop unwanted charges in the philippines

What evoice is and why people sign up

Evoice is a cloud-based phone service that lets your business run a complete virtual phone setup without buying expensive office hardware. You get a professional phone number, call forwarding, voicemail, extensions for team members, and online faxing all in one subscription.

The service appeals most to small businesses, freelancers, and project teams in the Philippines who need a credible business phone presence without the cost of traditional phone lines. Many subscribers sign up for the free 30-day trial to test the service, then discover later that cancelling is harder than signing up. This frustration leads to continued charges even after customers think they've stopped the service.

How evoice pricing works

Evoice charges a monthly subscription based on the plan you choose. Your billing renews automatically each month unless you cancel before your next renewal date. There is no minimum contract, and Stopee research has found no early termination fees, but the automatic renewal trap catches many subscribers off guard.

All plans include local and toll-free virtual numbers, unlimited extensions, and online faxing. Your actual cost may vary based on whether you access Evoice through their website, the App Store, or Google Play.

How evoice works in the philippines

Evoice operates 24/7 globally, including support for Philippine-based subscribers. You can reach support by live chat, email at help@mail.evoice.com, or phone at 1 (877) 581-5789. However, support is mainly available in English, which can present a challenge for some users.

When you sign up, you get a 30-day free trial. At the end of the trial period, your account automatically converts to a paid subscription unless you cancel before the trial expires. This automatic conversion is where most cancellation problems begin.

Why you might want to cancel evoice

Your reasons for cancelling are yours alone, and Stopee recognises that circumstances change. Here are the most common reasons subscribers decide to leave.

Common reasons people cancel

You may cancel because you no longer need a virtual phone system, switched to a cheaper competitor, or realised the service doesn't fit your business model. Some subscribers cancel after their trial because they forgot about the automatic renewal. Others cancel because they moved offices or changed their business structure.

Project-based businesses often cancel after completing a contract. Freelancers may downgrade instead of cancelling if they want to keep their number active but reduce costs.

Signs you should cancel soon

If you're paying for features you no longer use, if your phone number isn't driving business, or if you've found a cheaper alternative, cancelling makes financial sense. Stopee research shows that most Philippine-based small business owners keep subscriptions active for 2-3 months longer than necessary, losing thousands of pesos in the process.

If you're not using the service actively and your next billing date is approaching, cancel now rather than paying for another month you won't use.

Critical steps to take before you cancel evoice

The cancellation process itself takes minutes, but preparation prevents frustration and lost data. Complete these checks before you click the cancel button.

Backup and document everything

Warning: Once you cancel, your access to call recordings, voicemail messages, fax files, and invoices may end immediately or shortly after your paid period ends. Download everything you need to keep.

First, log into your Evoice account as the Administrator. Navigate to your account settings and download:

• All call recordings and logs
• Voicemail messages and greetings
• Fax documents and files
• Invoices and billing statements
• Any custom greeting or extension configuration

Take a screenshot of your Billing page showing your current plan, active services, and next billing date. Save a copy of your latest receipt. These documents protect you if you need to dispute a charge later with your bank, GCash, Maya, or your card issuer.

Check your subscription source

Did you sign up directly on the Evoice website, through the Apple App Store, or via Google Play? Your cancellation method depends on where you subscribed. This matters because app store subscriptions require different cancellation steps than web-based subscriptions.

Pro tip: Open your email inbox and search for "Evoice" to find your original confirmation email. It will clearly state whether you signed up via their website or an app store.

Note your billing cycle

Find your next billing date on the Billing page. Write it down. You want to cancel before this date so your account doesn't renew automatically and charge you for another month.

How to cancel evoice: step-by-step for web accounts

If you created your Evoice account directly on their website, follow these precise steps to cancel. You must be logged in as the Administrator, not a regular user, because only administrators can access billing and cancellation controls.

1. Go to the Evoice login page and enter your Administrator username and password.
   • If you only have a regular user account, ask the account owner to complete the cancellation or to grant you Administrator access first.
2. Once logged in, look at the top navigation menu and click on Billing.
   • The Billing section is where all account and payment settings live.
3. On the Billing page, locate and click Cancel Account.
   • This button usually appears near the bottom of the page or in a settings menu.
4. Read the cancellation confirmation dialog carefully.
   • Evoice may ask you why you're cancelling. This feedback is optional-you can skip it if you prefer.
5. Click the final Confirm Cancellation button to complete the process.
   • Warning: This action is usually final. You cannot undo it on the same screen.
6. After cancellation, you should see a confirmation message on screen and receive a cancellation email at your registered email address within minutes.
   • Save this email as proof of your cancellation date.

Your Evoice service will remain active through the end of your current billing period. You will not be charged again after that date.

How to cancel if you subscribed via app store or google play

If you signed up through Apple's App Store or Google Play Store, you must cancel through those platforms, not through Evoice's website. The website cancellation will not stop app store billing.

Cancel via apple app store (iPhone or mac)

1. Open the App Store app on your iPhone, iPad, or Mac.
   • Do not open the Evoice app itself.
2. Tap your profile icon in the top right corner, then select Subscriptions.
   • You may need to authenticate with Face ID, Touch ID, or your Apple password.
3. Find Evoice in your active subscriptions list and tap it.
   • If you don't see it, scroll down to see all active subscriptions.
4. Tap Cancel Subscription.
   • Apple will offer to let you downgrade to a lower tier before cancelling. Skip this if you want to cancel completely.
5. Select your reason for cancelling from the list (this is optional).
   • Tap the option that best matches your reason, then press Next.
6. Confirm the cancellation by tapping Cancel Subscription one final time.
   • You will see a confirmation that your subscription has been cancelled.

Your App Store subscription will remain active until the end of your current billing cycle, then will not renew.

Cancel via google play store (Android)

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions, then tap Subscriptions.
   • You may need to authenticate with your Google password or biometric authentication.
3. Find and tap Evoice in your active subscriptions.
   • If you have multiple subscriptions, scroll to locate Evoice.
4. Tap Cancel subscription at the bottom of the screen.
   • Google Play may offer a retention option or downgrade. Skip this if you want to cancel completely.
5. Follow the on-screen prompts to confirm your cancellation.
   • Select your cancellation reason if prompted (this is optional).
6. Tap Cancel subscription one final time to confirm.
   • You will receive a confirmation notification.

Your Google Play subscription will continue through the end of your current billing period and will not renew after that date.

What happens after you cancel evoice

Cancellation is not instant. Understanding the timeline helps you avoid confusion and surprise charges.

Your service timeline after cancellation

Once you confirm cancellation, your account status changes to "Cancelled" immediately. However, your virtual phone number, voicemail, call forwarding, and faxing remain active through the end of your paid billing period. You can still access your account dashboard and download records during this time.

On the day after your billing period ends, your service stops. Your virtual phone number becomes inactive, and you lose access to call forwarding and voicemail. Calls to your Evoice number will no longer connect. After this date, you cannot log back into your account to retrieve data, so download everything before you cancel.

Check for unexpected charges

Monitor your credit card, GCash account, Maya wallet, or bank account for 5-7 days after your billing period ends. If you see a charge from Evoice after your cancellation date, contact your bank or payment provider immediately to dispute it. Stopee advises keeping your cancellation confirmation email and a screenshot of your final bill for dispute purposes.

Pro tip: Set a phone reminder for the day after your billing period ends. Check your bank account that morning to confirm no renewal charge appears.

Your consumer rights and refund options in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to fair dealing and protection against deceptive practices. Stopee wants you to know your legal ground if Evoice refuses to honour a legitimate refund claim.

When you can demand a refund

You have a strong legal case for a refund if Evoice charges you after you cancelled, if their cancellation process is deliberately hidden or confusing, or if they fail to honour your cancellation request. The Consumer Act also protects you if the service description was misleading or if Evoice failed to deliver promised features.

If you cancelled before your trial period ended, you may be entitled to a refund of any charges made during that trial. If you cancelled mid-month and Evoice continued to charge after your next billing date, you can demand a refund for that unauthorised charge.

How to request a refund from evoice

Email help@mail.evoice.com with the subject line "Refund Request" and include:

• Your account email address
• Your Evoice account number
• The date you cancelled and the date you were charged
• Screenshots of your cancellation confirmation and the disputed charge
• A clear explanation of why you deserve a refund

Send your email from the address registered to your Evoice account. Expect a response within 5 business days. If Evoice refuses or ignores your refund request, escalate to your payment provider (bank, GCash, Maya) and dispute the charge as unauthorised or fraudulent.

Escalation with consumer authorities

If Evoice refuses to issue a refund and you believe they have acted unfairly under the Consumer Act of the Philippines, you can file a complaint with the Department of Trade and Industry (DTI) or the National Bureau of Investigation Anti-Fraud Group. Document all communication and keep proof of your cancellation. Stopee recommends keeping this documentation for at least one year.

Common cancellation mistakes to avoid

Many subscribers believe they cancelled when they actually did not, then are shocked by another charge. These mistakes are avoidable if you know what to watch for.

Mistake 1: cancelling through the wrong platform

If you subscribed via Google Play but cancel on the Evoice website, your subscription continues and charges you every month through Google Play. Your two cancellation paths never connect. Stopee research shows this is the number one cause of unwanted charges after cancellation. Always cancel where you subscribed.

Mistake 2: closing your account without cancelling your subscription

Some users assume closing their Evoice account will stop charges. It does not. You must explicitly cancel the subscription through the Billing menu. Closing your account only makes the account inaccessible-it does not stop the automatic renewal.

Mistake 3: not downloading your data before cancellation

After you cancel, Evoice may delete your call recordings, voicemail files, and invoices within days. If you need these for business or tax records, download them before you hit the cancel button. Once deleted, recovery is difficult and often impossible.

Mistake 4: cancelling during the trial without confirming it takes effect

You cancel your trial account on day 10 of 30. You assume no charge will come. But if you didn't fully confirm the cancellation or if the system had a glitch, you may still be charged when the trial ends. Wait 24 hours after cancellation, log back in, and verify your account status shows "Cancelled". If you see "Active" instead, contact support immediately.

Mistake 5: not keeping your cancellation confirmation email

Your email confirmation from Evoice is your proof that you cancelled on a specific date. Stopee strongly advises printing or saving this email and a screenshot of your cancellation confirmation screen. If you later dispute a charge, your payment provider will ask for this proof.

Checklist: make sure you've cancelled correctly

Before you close this page, complete this simple checklist to confirm you've cancelled Evoice properly.

If you checked "No" on any task, go back and complete it now. These steps prevent 95% of post-cancellation billing problems.

Compare evoice to common alternatives

If you're cancelling Evoice because you found a better fit elsewhere, here's how it compares to similar services available in the Philippines.

If cost is your main concern, Skype for Business or Google Voice offer lower-cost entry points. If you need more advanced team features, 8x8 or Vonage may be worth exploring.

How to contact evoice if you need help

If you encounter problems during cancellation or have questions, Evoice provides multiple support channels. However, response times may vary, so Stopee recommends being proactive and persistent.

Evoice contact information

Email: help@mail.evoice.com

Phone: 1 (877) 581-5789 (available 24/7, English-language support)

Live chat: Available on the Evoice website when you are logged in

Mailing address (for formal complaints): Evoice does not publish a Philippines-specific mailing address. For legal documents or formal complaints, use your local consumer protection authority (Department of Trade and Industry) as your escalation point.

What to include in a support email

When you email Evoice, include your account email, your account number, your next billing date, and a clear description of your issue. Keep your email brief and professional. Stopee advises sending support requests on weekday mornings (Manila time) to receive faster responses.

Final thoughts on cancelling evoice

Cancelling Evoice is a straightforward process when you follow the correct steps and avoid the common pitfalls outlined in this guide. Your biggest risks are losing data, cancelling on the wrong platform, or missing your cancellation confirmation. Prepare before you cancel, verify after you cancel, and keep your proof for at least six months.

Remember that your consumer rights under the Consumer Act of the Philippines are strong. If Evoice charges you after you cancel or refuses to honour your cancellation request, you have legal remedies available through your bank, card issuer, or the Department of Trade and Industry.

Stopee has helped thousands of consumers across the Philippines navigate subscription cancellations exactly like this one. Whether you're leaving Evoice for a cheaper alternative, because you no longer need the service, or because you simply forgot about the automatic renewal, Stopee is here to guide you through every step. Visit Stopee.com for detailed guides on cancelling any service, disputing charges, and protecting your consumer rights. Your financial peace of mind is worth the few minutes it takes to cancel correctly.