Manage Invoice2Go

How to cancel Invoice2Go and reclaim your invoicing freedom

What Invoice2Go is and why you might want to leave

Invoice2Go is a cloud-based invoicing platform designed for freelancers, contractors and small business owners across Canada. It lets you create, send and track invoices from your desktop or mobile device, with built-in templates and payment integrations to streamline your billing workflow.

Many Canadian users appreciate the mobile convenience and ease of setup. However, you might decide to cancel if you've found a platform that better suits your business model, if you're consolidating tools, or if Invoice2Go's pricing no longer aligns with your needs. Whatever your reason, Stopee is here to guide you through the cancellation process with clarity and confidence.

Understanding your situation

Before you cancel, it's worth knowing that Invoice2Go handles billing differently depending on where you subscribed. If you signed up through the web, Apple App Store or Google Play, your cancellation path will differ. Getting this detail right from the start means avoiding surprise charges and protecting your data.

Invoice2Go pricing in canada

Here's what you're currently paying for Invoice2Go in Canada, broken down by platform and subscription type.

Note that Invoice2Go does not publish official Canadian pricing on its website; the amounts above reflect what's listed on the iOS App Store and user-reported costs. Check your current invoice or subscription screen to confirm exactly what you're being charged each month or year.

How to cancel Invoice2Go on the web

If you subscribed directly through the Invoice2Go website using a credit card or payment method, follow these steps to cancel your web subscription.

1. Open your web browser and go to the Invoice2Go website
2. Sign in with your email address and password
   • If you've forgotten your password, use the "Forgot password?" link to reset it
3. Look for your company name in the top left corner of the dashboard and click it
4. Select "Account & settings" from the dropdown menu
5. Find and click "Manage subscription"
   • You should see your current plan, next billing date and renewal amount
6. Click "Cancel subscription" and confirm your choice
   • Invoice2Go will ask you why you're leaving; this feedback helps them improve, but it's optional

Pro tip: Your access continues through the end of your current billing period even after you cancel. You won't be charged again after that date, but make sure to export any invoices, contact lists or records you need before your account locks down.

Timeline for web cancellations

Your paid subscription will continue until the last day of your current billing cycle. If you're mid-month and cancel today, your service ends on the same date next month. After that date, you lose access to all premium features, though Invoice2Go may retain your data according to its privacy policy.

How to cancel Invoice2Go on iOS (Apple app store)

If you subscribed through your iPhone or iPad using the Apple App Store, Apple handles your billing and refunds, not Invoice2Go. This means you must cancel through Apple's system, not through the Invoice2Go app itself.

1. Open the "Settings" app on your iPhone or iPad
2. Tap your name at the top of the settings menu
3. Select "Subscriptions"
   • You'll see all active subscriptions tied to your Apple ID
4. Find "Invoice2Go" in the list and tap it
5. Tap "Cancel subscription" and confirm
   • Apple will show you when your subscription ends and when billing stops
6. Delete the Invoice2Go app from your home screen if you no longer need it
   • Removing the app does not cancel the subscription; you must cancel within Apple's settings first

Warning: Many users make the mistake of deleting the Invoice2Go app without cancelling the subscription first. Simply removing the app from your device will not stop charges; you must complete the Apple ID cancellation steps above.

Refunds through apple

Apple decides refund eligibility for App Store subscriptions, not Invoice2Go. Within 14 days of purchase, you can often request a refund directly from Apple. After 14 days, refunds are rare unless you can demonstrate a billing error or unauthorized charge. Contact Apple Support through the App Store app to request a refund.

How to cancel Invoice2Go on android (Google play)

If you subscribed to Invoice2Go through Google Play, you cancel within your Google Play account settings. Google handles billing and refund decisions, just as Apple does on iOS.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the menu icon (three horizontal lines) in the top left
3. Select "Subscriptions"
   • You'll see all your active subscriptions
4. Find "Invoice2Go" and tap it
5. Tap "Cancel subscription"
   • Google Play will ask if you want to keep any trial period; select your preference
6. Confirm the cancellation
   • Your subscription will end at the close of your current paid period

Pro tip: Your Invoice2Go subscription continues until the end of the current billing period shown on your Google Play receipt. You retain full access during this time, so you can export your invoices and data before losing access after the cancellation date.

What happens after you cancel Invoice2Go

It's natural to feel uncertain about what you're losing when you cancel; let Stopee walk you through the reality so you can plan ahead.

Your access and data after cancellation

After your final billing date passes, you lose access to Invoice2Go's premium features and the ability to create new invoices or send them to clients. However, your historical data (invoices, contact records, payment history) typically remains stored on Invoice2Go's servers for a limited time. The exact retention period depends on Invoice2Go's data retention policy, which you should review before your cancellation date.

Critical action: Export all invoices, contact lists and client records before your subscription ends. Log into your account, navigate to the export or download section and save these files to your computer or cloud storage. Once your account loses premium access, retrieval may become difficult or impossible.

Stopping future charges

After you complete the cancellation process outlined above, Invoice2Go will not charge you again. No further payments will appear on your credit card or payment method after your current billing period closes. Verify this by checking your bank or credit card statement 2-3 weeks after your cancellation date to confirm no surprise charges appear.

Refund policy and your options

Invoice2Go's billing policy states that subscription fees are generally non-refundable except where required by Canadian consumer protection law. However, you may have options depending on when and how you subscribed.

Refund eligibility in canada

Invoice2Go offers limited refunds in specific cases:

• Within 30 days of your first subscription purchase, Invoice2Go may grant a full refund if you request it through their support team
• Renewal periods and subsequent billing cycles are typically not refundable
• If you subscribed through the web or Google Play, submit refund requests to Invoice2Go support directly
• If you subscribed through the Apple App Store, request refunds through Apple's support system; Apple makes the final decision

To request a refund, contact Invoice2Go support and explain your situation clearly. Include your invoice number, subscription start date and reason for the refund request. Response times vary, but allow 5-10 business days for a decision.

Your consumer protection rights

Under Canada's Consumer Protection Act and provincial consumer protection laws, you have rights if Invoice2Go fails to deliver the service as promised or if the company uses unfair business practices. If Invoice2Go continues charging you after you cancel, or if the service becomes unavailable without warning, you may be entitled to a refund or compensation.

Stopee recommends documenting all charges and cancellation attempts. Keep screenshots of your cancellation confirmation, account statements and any communication with Invoice2Go support. If the company refuses to stop charging you or denies a legitimate refund request, you can file a complaint with your provincial consumer protection authority or consider a chargeback through your bank or credit card company.

Common mistakes when cancelling Invoice2Go

Cancelling a subscription should be straightforward, but small missteps can lead to continued charges or lost data. Let Stopee help you avoid these traps so your exit is clean and stress-free.

Deleting the app instead of cancelling the subscription

This is the most common error, especially on mobile. Removing Invoice2Go from your phone does nothing to stop charges. You must cancel through Apple Settings, Google Play or your web account settings first. Only then should you delete the app if you wish.

Not exporting your invoices before cancellation

Once your subscription ends, accessing your historical invoices becomes difficult or impossible. Spend 10 minutes before your cancellation date downloading or exporting all invoices, client records and transaction history. You cannot recover this data after your premium access expires.

Ignoring the billing cycle end date

Many people cancel and then are shocked to see a charge a few days later. This happens because they cancel mid-cycle, and the next billing date was already scheduled. Your subscription continues until the end of your current paid period. If you cancel on the 15th of the month but your renewal date is the 30th, you'll be charged one final time on the 30th. Plan your cancellation timing accordingly.

Forgetting to cancel on all platforms

If you ever signed up for Invoice2Go on both iOS and your web account, you need to cancel both subscriptions separately. Cancelling one does not cancel the other. Check all platforms where you might have created an Invoice2Go account.

Your cancellation checklist for Invoice2Go

Use this checklist to ensure you cancel Invoice2Go without missing any critical steps.

Alternatives to Invoice2Go

If you're leaving Invoice2Go, you likely have reasons. Understanding what other platforms offer may help you feel confident in your choice or guide you toward a better fit next time.

Popular alternatives for Canadian small business owners and freelancers include Wave (free invoicing with optional paid add-ons), FreshBooks (comprehensive accounting and invoicing), Zoho Invoice (scalable and affordable), Square Invoices (integrates with payment processing) and Stripe Invoicing (best if you're already using Stripe for payments). Stopee recommends testing a free trial of your top two choices before committing to a paid plan.

Final thoughts on cancelling Invoice2Go

Cancelling Invoice2Go is a straightforward process once you know which platform you're subscribed on and which steps to follow. The key is acting quickly to export your data, confirming the cancellation through the correct channel and verifying that charges stop after your final billing date.

Whether you're moving to a cheaper platform, consolidating your business tools or scaling in a new direction, Stopee has helped thousands of consumers cancel subscriptions with confidence and protect their financial interests. You deserve a solution that serves your business, not one that drains your budget or creates frustration. Follow this guide, and you'll be free of Invoice2Go charges within days.

If Invoice2Go refuses to stop charging you after you cancel, or if your refund request is denied unfairly, remember that Stopee and your provincial consumer protection authorities are here to advocate for you. Document everything, stay calm and know your rights under Canadian consumer protection law.