Manage Invoice Simple

How to cancel invoice simple and reclaim your billing control

What invoice simple is and why you might cancel

Invoice Simple is a cloud-based invoicing platform built for small business owners and independent contractors who need to create, send, and track professional invoices across web and mobile devices. The service stores your billing history, manages payment workflows, and lets you work from desktop or smartphone through apps available on Google Play and the Apple App Store.

You subscribe directly through the Invoice Simple website or through third-party app stores, and your cancellation method depends on where you originally purchased your plan. Many users find they outgrow Invoice Simple when their business scales, or they switch to accounting software that bundles invoicing with tax and expense management.

Stopee understands that cancelling a billing service feels like a big decision, especially if you've built invoice templates and client records into the platform. This guide walks you through every cancellation method, what happens to your data, and your consumer rights in Canada-so you can exit on your own terms.

When cancellation makes sense

You should consider cancelling Invoice Simple if you've upgraded to dedicated accounting software, consolidated your tools into an all-in-one platform, or simply stopped using the service. Some users cancel because they need advanced reporting features, multi-user collaboration at enterprise scale, or integration with their existing tax software that Invoice Simple doesn't support.

Before you cancel, export any invoices, payment records, or client data you need to keep. Once your subscription ends, your access to paid features stops at the end of your current billing cycle-and your data retention depends on Invoice Simple's internal policies, which you should verify before you lose your account.

Invoice simple pricing and plans

Invoice Simple does not publish fixed pricing on its homepage; you'll see plan costs when you log in or create a new account. If you subscribed through Google Play or Apple, those platforms may charge slightly different rates and operate under their own billing terms.

Your consumer protection rights in canada

Canadian consumer law gives you certain safeguards, even when a company claims "no refunds."

Invoice Simple's public terms state that all subscription fees are non-refundable and non-cancellable for the entire term, with no credits for partial use or unused months. However, your legal rights depend on your province and how the purchase was processed.

What canadian law says about digital subscriptions

Most Canadian provinces do not currently mandate a statutory 14-day "cooling-off" period for digital products and subscriptions the way the European Union does. However, Quebec, Ontario, and British Columbia have consumer protection legislation that can override a "no refund" policy if the company engages in unfair or misleading practices-such as making it deliberately difficult to cancel, failing to clearly disclose non-refundable terms before purchase, or automatically renewing without consent.

If you believe Invoice Simple has breached its legal obligation to serve you or failed to deliver the promised service, you can escalate your complaint to your provincial consumer protection authority. Stopee recommends documenting the issue (screenshots of failed features, support ticket numbers) before you contact them.

When you have a strong refund case

You may qualify for a refund or credit if:

• The service was not delivered as promised (for example, you couldn't log in or create invoices).
• You were charged without consent or the renewal was not clearly disclosed before the charge.
• The cancellation process was hidden, broken, or deliberately obstructed.
• The terms and conditions were not clearly shown before you paid.

If you purchased through Google Play or Apple, those platforms have their own refund windows (typically 48 hours for Google Play, 14 days for Apple). Contact the platform directly if the issue is with the app or the charge itself.

How to cancel invoice simple by subscription method

Your cancellation path depends on where you subscribed; follow the steps for your specific channel.

Cancel via the invoice simple website

This is the fastest route if you subscribed directly on invoicesimple.com.

1. Open your web browser and navigate to invoicesimple.com.
2. Log in with the email and password linked to your account.
3. Click your account name or avatar in the top right corner, then select Settings or Account Settings.
4. Scroll down to find the Subscription or Billing section.
5. Click Cancel Subscription or Manage Subscription.
6. Review the cancellation notice (which explains what happens to your data and access).
7. Confirm the cancellation by clicking Cancel Now or the final confirmation button.
8. You will receive a cancellation confirmation email within minutes. Save this email as proof of cancellation.

Pro tip: Before you click "Cancel Now," export your invoices and client records. Invoice Simple allows you to download or export data through the settings menu; do this while your account is still active.

Cancel your apple app store (iTunes) subscription

If you subscribed through the Apple App Store on an iPhone, iPad, or Mac, manage your subscription directly in your Apple ID settings.

1. On your Apple device (iPhone or iPad), open Settings.
2. Tap your name at the top of the Settings menu.
3. Select Subscriptions.
4. Find and tap Invoice Simple in the list.
5. Tap Cancel Subscription or Edit Subscription.
6. Confirm the cancellation by tapping Confirm Cancel.
7. Apple will send you a cancellation confirmation email to your registered Apple ID email address.

On a Mac, navigate to System Preferences > Apple ID > Subscriptions, then follow the same steps.

Warning: If you cancel mid-cycle, you retain access until the end of your current billing period. Invoice Simple's data will remain available until that date; after that, data retention depends on Invoice Simple's policy.

Cancel your google play subscription

If you subscribed through Google Play on an Android phone or via the web, cancel through the Google Play Store account.

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find Invoice Simple and tap on it.
6. Tap Cancel subscription.
7. Follow the on-screen prompts to confirm cancellation.
8. Google will send a confirmation to your registered Google account email.

Alternatively, you can cancel from the web: visit play.google.com, sign in, go to Account > Subscriptions, select Invoice Simple, and click Cancel subscription.

Pro tip: Google Play often offers a "pause subscription" option before you cancel. If you think you might return to Invoice Simple, pausing for 1-3 months can be cheaper than resubscribing from scratch.

What happens after you cancel invoice simple

Cancellation can feel uncertain when you've stored years of billing data in one place; understanding what comes next helps you prepare.

Your access and data after cancellation

When your cancellation takes effect (usually at the end of your current billing period), your access to paid Invoice Simple features stops immediately. You will no longer be able to create new invoices, send invoices to clients, or use advanced reporting and payment tracking.

Your existing invoices and client records are typically retained in your Invoice Simple account, but the company may delete your data after a set retention period (often 30 to 90 days after cancellation). Stopee strongly recommends exporting all invoices, payment history, and client contact information before your cancellation date-do not wait until after your account closes.

To export your data, log into Invoice Simple before cancellation, find the Export or Download option in the settings menu, and save your invoices as PDF or CSV files to your computer. Store these files securely in case you need them for tax purposes or client inquiries.

Will you be charged again?

Once you cancel, Invoice Simple will not renew your subscription or charge you again on your next billing date. If you subscribed through a third-party app store (Apple or Google Play), those platforms will also stop billing you. Confirm that the cancellation shows as "active" or "effective" in your subscription settings within 24 hours; if you're still charged after cancellation, contact Invoice Simple support or your payment platform immediately.

Refund policy: what you need to know

Invoice Simple's official refund policy is that all subscription fees are non-refundable and non-cancellable for the entire billing term.

When invoice simple will not refund you

Invoice Simple does not issue refunds or credits for:

• Partial months or unused time on a subscription you've already paid for.
• Upgrades or downgrades to a different plan (you cannot "undo" a plan change and recover the cost difference).
• Subscriptions you cancel mid-cycle.

This policy is stated clearly in their Terms of Service and applies to all direct web subscriptions.

When you may qualify for a refund

If you paid through Google Play or Apple, those platforms operate independent refund windows:

• Google Play: You can request a refund within 48 hours of the charge. Contact Google Play support if the refund window has closed but the service was defective.
• Apple App Store: Apple typically allows refund requests within 14 days of purchase. Use Apple's "Report a Problem" feature or contact App Store support.

Additionally, if Invoice Simple failed to deliver the service (the app crashed, you could not log in, or invoices would not send), you have grounds to dispute the charge with your payment provider or request a refund from Invoice Simple directly. Document the problem with screenshots and your support ticket number.

Pro tip: If Invoice Simple's support team denies your refund request, escalate to your provincial consumer protection office. Stopee has helped thousands of consumers recover refunds by showing that the company failed to deliver or that cancellation was unlawfully obstructed.

Common mistakes when cancelling invoice simple

Cancelling a service with your financial data feels risky, and rushing the process can lead to missed steps or forgotten records.

Forgetting to export your data first

The biggest mistake is cancelling without downloading your invoices and client list. Once your account closes, accessing old invoices becomes difficult or impossible. Before you click "Cancel," log in, navigate to your account settings, and export all records as PDF or CSV files. Store them on your computer and back them up to cloud storage (Google Drive, OneDrive, or Dropbox).

Cancelling through the wrong channel

If you subscribed through Google Play but try to cancel on the Invoice Simple website, the cancellation may not go through-or it may only cancel your web account while your Google Play subscription keeps charging. Always cancel through the exact platform where you originally subscribed. Check your original purchase receipt or credit card statement to confirm.

Not confirming cancellation

After you click "Cancel," verify that the cancellation was accepted. Log back into Invoice Simple (or your app store account) within 24 hours and confirm that your subscription status shows as "cancelled" or "inactive." If you see "active" or no change, the cancellation did not go through-try again or contact support immediately.

Missing the refund window for app store purchases

If you bought through Apple or Google Play, the refund window is short. Request a refund within 48 hours (Google) or 14 days (Apple) if you're unhappy with the service or were charged in error. After that window closes, refunds are harder to obtain.

Cancellation checklist for invoice simple

Use this step-by-step checklist to ensure you cancel cleanly and don't miss any critical actions:

Why you should use stopee for subscription cancellations

Navigating cancellation policies, refund windows, and consumer rights is complex-and companies often count on you getting it wrong.

Stopee is a trusted consumer advocacy platform that helps Canadians cancel subscriptions quickly and safely. Whether you're cancelling Invoice Simple, fighting for a refund, or escalating a complaint to a provincial authority, Stopee provides step-by-step guidance, direct links to the right cancellation pages, and plain-language explanations of your legal rights.

Our team at Stopee reviews refund policies, identifies dark patterns that make cancellation hard, and shows you exactly how to protect your data and reclaim your money. If Invoice Simple refuses a refund you qualify for, Stopee's resource hub connects you to your provincial consumer protection office so you can escalate.

Thousands of Canadians use Stopee every year to cancel services they no longer need and recover refunds they're owed. When you're ready to exit Invoice Simple with confidence, Stopee has your back.

How to contact invoice simple if you need help

If you encounter issues during cancellation or need to dispute a refund, you can reach Invoice Simple through the following contact methods:

Invoice simple support and corporate contact

For technical support or billing inquiries, Invoice Simple offers support through:

• Help Center: Visit help.invoicesimple.com for articles on cancellation, account management, and billing questions.
• In-app support: Many users can submit a support ticket directly from within the Invoice Simple app or web interface.
• Email: Check your account settings or the Help Center for the current support email address.

Warning: Invoice Simple's website does not prominently display a physical mailing address on its public pages. If you need to send a formal cancellation notice by registered mail (as some Canadian provinces recognize as proof of cancellation), contact support first to request the correct corporate mailing address. Keep a copy of any letter you send and get a delivery confirmation from Canada Post.

Pro tip: Always follow up support requests in writing (email or registered mail). If you call, send a follow-up email summarizing what was discussed. This creates a paper trail that supports you if you need to escalate to a consumer protection authority or dispute a charge with your credit card company.

Your path forward: cancel with confidence

Cancelling Invoice Simple is straightforward when you follow the right steps and understand your rights. Export your data, cancel through the correct channel, confirm the cancellation within 24 hours, and keep your confirmation email for your records. If you were billed in error or the service failed to deliver, you have options-including requesting a refund from the app store or escalating to your provincial consumer protection office.

Stopee empowers you to cancel on your own terms, recover refunds when you qualify, and protect your data. Whether this is your first cancellation or your tenth, Stopee's guides and tools are designed to save you time and money. Start your cancellation today, and take control of your subscriptions.