Manage Invoice Simple

How to cancel invoice simple in nigeria: step-by-step guide for refunds and account deletion

Understanding invoice simple and why you might want to cancel

Invoice Simple is a mobile and web invoicing platform built for small business owners, freelancers and sole traders across Nigeria who need to create, send and track professional invoices without the complexity of full accounting software. The service provides invoice templates, payment collection options, delivery read receipts and basic expense tracking across iOS, Android and web browsers.

You may have signed up expecting the service to streamline your billing workflow, but found that it doesn't integrate well with your existing business tools, costs more than you budgeted, or simply doesn't match your invoicing needs. Whatever your reason, Stopee is here to guide you through cancellation with clarity and confidence.

Who uses invoice simple

Invoice Simple attracts Nigerian entrepreneurs who operate as sole traders or run small teams. The typical user values speed over advanced features and wants to avoid enterprise accounting software pricing. You may have discovered the service through the Apple App Store, Google Play Store, or directly via their website.

How invoice simple bills you

Invoice Simple offers subscription plans through three channels: direct website subscriptions, Apple App Store billing, and Google Play Store billing. Your billing method determines where you cancel and how you request refunds. This distinction matters enormously when you're ready to stop paying.

Your consumer rights in nigeria under the federal competition and consumer protection act

As a Nigerian consumer, you have rights under the Federal Competition and Consumer Protection (FCCP) Act, 2018. This law protects you against unfair contract terms, misleading billing practices and non-compliance with cancellation requests.

Key protections that apply to invoice simple cancellation

The FCCP Act requires service providers to honour cancellation requests promptly and to comply with reasonable consumer expectations. If Invoice Simple claims all fees are non-refundable yet delays cancellation, or if they lock you into auto-renewal without clear consent, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

Additionally, if you were charged without authorisation or if your cancellation request was ignored beyond a reasonable timeframe (typically 14-30 days), the FCCPC can investigate on your behalf. Stopee recommends documenting all cancellation requests, screenshots of confirmation emails, and dates of communication.

When to involve the FCCPC

Contact the FCCPC at hello@fccpc.gov.ng if Invoice Simple refuses to cancel within 30 days, continues billing after you cancelled, or ignores your refund request entirely. The commission handles consumer complaints across Nigeria and can compel service providers to comply with the law.

Invoice simple pricing and plan options in nigeria

Knowing your plan tier helps you understand what you're paying for and whether cancellation will save you money immediately or at the next renewal date.

Current plan structure and pricing

If you're paying for Plus or Premium but only need Essentials features, cancellation will free up your cash. Stopee helps you assess whether the service truly adds value or whether that monthly charge is simply disappearing.

How to cancel invoice simple in nigeria: step-by-step by platform

Cancellation works differently depending on where you subscribed. Follow the exact steps for your platform to avoid being charged again.

Cancel invoice simple via your web account

This is the most direct method if you signed up directly on Invoice Simple's website and pay them directly (not through an app store).

1. Log into your Invoice Simple account at the official website using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login screen and follow the email instructions.
2. Once logged in, navigate to Settings (usually a gear icon or "Account Settings" in the menu).
   • Look for a Billing or Subscription tab within Settings.
3. Select Cancel Subscription or Downgrade Plan (the exact label varies).
   • Do not delete your account at this stage; cancellation and deletion are separate actions.
4. Read the cancellation notice carefully. Invoice Simple will outline what happens to your data and access.
   • Take a screenshot of this screen before proceeding.
5. Confirm your cancellation by clicking the final "Cancel Subscription" button or link.
   • You should receive an on-screen confirmation message immediately.
6. Check your email inbox and spam folder for a cancellation confirmation from Invoice Simple within 2-5 minutes.
   • Pro tip: Save this email in a separate folder titled "Cancellations" and take a screenshot. You'll need it if a refund dispute arises.
7. Log back into your account within 24 hours to verify your subscription status shows "Cancelled" or "Active until [date]".
   • If it still shows as active and paid, your cancellation may not have processed; repeat steps 1-6.

Cancel invoice simple through google play store (Android)

If you subscribed via Google Play on your Android phone or tablet, you must cancel through Google Play, not through Invoice Simple's app or website.

1. Open the Google Play Store app on your Android device (or visit play.google.com in a browser).
   • Make sure you're logged into the Google account that made the original purchase.
2. Tap your Profile icon in the top right corner, then select Payments and subscriptions.
   • On a browser, click the menu icon (three horizontal lines) and navigate to "Payments and subscriptions".
3. Tap Subscriptions to view all active subscriptions linked to your Google account.
   • Scroll through the list until you find Invoice Simple.
4. Tap on Invoice Simple to open the subscription details page.
   • You'll see the current plan name, renewal date, and payment method.
5. Tap Cancel subscription (the button is usually red or in a contrasting colour).
   • Google Play will ask you why you're cancelling; select a reason from the dropdown (optional but helpful for improving service).
6. Confirm the cancellation by tapping the final confirmation button.
   • Google Play will display a cancellation confirmation on-screen.
7. Within 1-2 minutes, you should receive a cancellation email from Google Play to your Gmail address.
   • Warning: Google Play sometimes shows "Cancelled" but continues billing if the cancellation didn't fully process. Check your Google Play subscription list again after 5 minutes to confirm the status now shows "Cancelled" instead of "Active".

Cancel invoice simple through apple app store (iOS)

If you subscribed on your iPhone, iPad or Mac via the Apple App Store, your cancellation must happen through Apple, not Invoice Simple directly.

1. On your Apple device, open Settings and scroll to find Apps or tap your name at the top.
   • On older iOS versions (under iOS 13), open Settings then iTunes & App Stores.
2. Tap Apple ID and then View Apple ID (you may need to authenticate with Face ID, Touch ID or your password).
   • On a Mac, open System Preferences, click Apple ID, then select Media & Purchases.
3. Select Subscriptions from the menu that appears.
   • This shows all active and expired subscriptions linked to your Apple ID.
4. Tap Invoice Simple from the list of subscriptions.
   • If you can't find it, scroll down; inactive subscriptions sometimes appear at the bottom.
5. Tap Cancel Subscription or Cancel Free Trial (depending on your plan type).
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you subscribed; you can dismiss this offer.
6. Confirm the cancellation by tapping the final button (usually red text saying "Confirm" or "Cancel Subscription").
   • Your screen should update to show a status like "Expires on [date]" or "Cancelled".
7. Take a screenshot of the confirmation screen and check your email linked to your Apple ID for a cancellation receipt within 5-10 minutes.
   • Pro tip: Stopee recommends setting a phone reminder for one day before your final billing date. Log back in to verify your subscription status is truly cancelled; technical glitches sometimes reactivate subscriptions.

What happens after you cancel invoice simple

Cancellation doesn't mean instant account deletion or immediate loss of access. Understanding the timeline protects you from surprise charges and data loss.

Access to your invoices and data

After you cancel, your Invoice Simple account remains active until the end of your current billing period. You retain read-only access to all past invoices, client information and expense records until that date passes.

Once your billing period expires, Stopee advises you to export and save all invoices and client data immediately. Download your records in PDF or CSV format from your account settings. Deleting your account before exporting is a common mistake that leaves you without proof of past transactions.

Subscription status and billing

Your subscription will no longer renew after the current billing cycle ends. If you cancelled on 15th March with a monthly plan that renews on 15th April, you'll have access until 14th April and will not be charged again.

Warning: If you subscribed to an annual plan and cancel mid-year, Invoice Simple's policy states that no refund is issued for the remaining months. This is where negotiation or consumer authority escalation may help.

Deleting your account permanently

Account deletion is separate from cancellation. Only delete your account after you've cancelled the subscription and exported all data you need.

1. Log into your Invoice Simple account.
2. Navigate to Settings and look for Account Settings or Danger Zone.
3. Select Delete Account or Permanently Delete.
4. Confirm that you understand this action is irreversible and that all data will be erased.
5. Verify deletion via a confirmation email within 24 hours.

Refunds and billing disputes: what you can claim

Invoice Simple's official policy states that all subscription fees are non-cancellable and non-refundable for the entire term. However, Nigerian consumer law and your payment method may offer you stronger protection than the company's terms.

Refund requests through invoice simple directly

Despite the non-refund policy, Stopee recommends submitting a refund request if you meet any of these criteria: you were billed without clear consent, your auto-renewal was not clearly disclosed, the service was faulty or unavailable for extended periods, or you cancelled within 14 days of signing up.

1. Log into your Invoice Simple account and navigate to Settings or Help.
2. Find the Contact Support or Submit a Ticket option.
3. Write a clear, factual message requesting a refund. Include your account email, subscription plan, billing dates and reason for the request.
   • Example: "I cancelled my Plus subscription on 18th March after discovering the API integration does not work with my CRM. I was billed ₦3,500 on 15th March and have not used the service since. I request a full refund."
4. Keep a copy of your message and note the ticket number Invoice Simple provides.
5. Follow up if you don't receive a response within 7 business days.

Refunds for app store and google play purchases

If you subscribed through Apple or Google, you're entitled to request a refund directly from those platforms, regardless of Invoice Simple's refund policy.

Apple App Store: Log into your Apple ID, go to Subscriptions, select Invoice Simple, then tap Report a Problem at the bottom. Explain why you deserve a refund and Apple's team will review your claim within 48 hours.

Google Play: Visit play.google.com, log in, go to Payments and subscriptions, select Subscriptions, tap Invoice Simple, then select Report an issue. Provide your reason for the refund request. Google typically responds within 24-72 hours.

Escalation through the FCCPC if you're denied

If Invoice Simple or the app stores refuse your refund claim, you can escalate to the Federal Competition and Consumer Protection Commission. Write to hello@fccpc.gov.ng with your cancellation date, refund request details, and any proof of non-delivery or service failure. Include screenshots of your cancellation confirmation, billing records and your refund request message.

Common cancellation mistakes to avoid

Cancelling a subscription sounds straightforward, but many Nigerian users stumble on preventable errors that cost them money or leave them without account access when they need it.

Deleting your account before cancelling your subscription

This is the biggest trap. If you delete your Invoice Simple account without cancelling first, the system may continue billing you because your subscription is still active. You'll have no account to log into and no way to cancel from within the app. Always cancel the subscription first, confirm cancellation, then delete the account days later.

Not saving cancellation confirmation

A cancellation confirmation email is your proof. If you delete the email, Invoice Simple may claim they never received your cancellation request. Stopee advises you to save the confirmation email and take a screenshot of your subscription status immediately after cancellation. Store both in a folder on your phone or computer.

Assuming automatic cancellation after account deletion

Deleting your account does not automatically stop billing. Your subscription and your account are two separate things. A deleted account can still be charged; a cancelled subscription is what stops future charges.

Not checking the date your subscription renews

Cancelling on 1st April when your renewal date is 15th April will charge you one more time. If you want to avoid that final charge, cancel at least 2 days before your renewal date. Check your billing statement or subscription settings to see when you'll be charged next.

Forgetting to export data before deletion

Once your account is deleted, all invoices, client records and expense data are gone permanently. You can't recover them later. Export everything as PDF or CSV before you delete, especially if you need invoices for tax records or client disputes.

Your checklist before and after cancellation

Follow this checklist to ensure a clean, complete cancellation:

Why nigerian small business owners are cancelling invoice simple

Understanding why others leave helps you decide whether cancellation is right for you too.

Limited invoice volume on lower plans

The Essentials plan caps you at 3 invoices per month, which many micro-businesses outgrow within weeks. When you hit that limit, you're forced to upgrade or switch services. Some users find competitor tools offer higher limits at lower prices.

Poor integration with nigerian accounting tools

Invoice Simple doesn't integrate well with popular Nigerian accounting software like Zoho Books, Sage or local tools like Accounting Plus. Small teams that rely on integrated workflows find themselves manually re-entering data, which defeats the purpose of using an invoicing app.

Limited payment collection options

Invoice Simple supports Stripe, PayPal and bank transfers, but many Nigerian clients prefer payment via Flutterwave, Paystack or direct bank transfers. If your clients can't pay using Invoice Simple's available methods, invoices sit unpaid.

Auto-renewal surprises

Some users report unexpected charges because they didn't realise their free trial had ended or forgot they'd set up auto-renewal. Even though Invoice Simple sends renewal notices, email overload or poor email delivery can cause users to miss these warnings.

How stopee can help you cancel with confidence

Cancelling a subscription shouldn't require detective work, but Invoice Simple's process is clearer on paper than it is in practice. Stopee has helped thousands of Nigerian consumers cancel subscriptions, recover refunds and avoid billing traps across dozens of platforms including Invoice Simple.

If you're stuck at any step of the cancellation process, unsure whether you're eligible for a refund, or confused about which platform to cancel through, Stopee provides transparent, step-by-step guidance tailored to your situation. Our guides are written by consumer advocates who've cancelled hundreds of subscriptions and know every trick, error and delay companies use to keep you paying.

Visit Stopee at stopee.com to access cancellation guides for Invoice Simple and hundreds of other services. Whether you're cancelling because the service doesn't meet your needs or because the cost has become unsustainable, Stopee empowers you to make clean exits with proof, refunds and your data intact.