Manage Invoice Simple

How to cancel invoice simple and stop charges without losing your invoices

Understanding invoice simple and why filipinos cancel

Invoice Simple is a subscription invoicing app built for freelancers, contractors, and small businesses who need to send invoices, estimates, and track payments from a phone or browser. If you are based in the Philippines and use Invoice Simple, you are paying in US dollars converted to Philippine pesos, with no local billing support or verified Philippines office. This matters because cancellation happens through a foreign company governed by British Columbia law, not your local consumer protections.

Many Filipino users sign up for the free 14-day Premium trial and forget to cancel before the first charge hits. Others find invoice volume limits frustrating when their business grows, or they discover competing tools that work better with local payment methods. Whatever your reason, Stopee exists to help you cancel cleanly and recover charges you should not have paid.

What you are really paying for

Invoice Simple charges monthly or annually for access to invoice volume, online payment links, estimates, read receipts, and mobile apps. The entry plan limits you to 3 invoices per month. The middle tier allows 10 invoices monthly. The Premium plan removes all volume limits. If your invoicing needs grew mid-subscription and the company refused a refund, that is a documented complaint worth knowing about before you decide to stay or leave.

Why the philippines matters for cancellation

Invoice Simple publishes no Philippines address, no local support number, and no local payment option. Your invoice history stays accessible after cancellation, but access rules depend on your plan and future product updates. If you exported nothing before cancelling, you risk losing years of client records. This is why Stopee always advises you to screenshot and download everything before you press the cancel button.

Key pricing and invoice limits at a glance

Below is the current Invoice Simple pricing structure as it appears to Filipino users, converted from US dollars to approximate Philippine peso equivalents:

The free trial converts to a paid plan automatically after 14 days. If you signed up without noting your start date, check your email for a receipt or log into your account and find your next billing date in Settings under Subscription.

How to cancel invoice simple from the philippines

Stopee recommends you follow these steps in order to cancel safely and document your cancellation for your records.

Step 1: back up everything before you cancel

First, open your Invoice Simple account and export all data you might need later, including invoice history, client lists, and any payment records. Invoice Simple promises data stays accessible after cancellation, but that access can change with product updates and plan changes. Do not rely on it.

1. Log into your Invoice Simple account at invoicesimple.com
2. Navigate to Settings or Account Settings
3. Look for export or download options (often under Data or Privacy)
4. Download your invoices, estimates, and client information as PDF or CSV files
5. Save these files to your computer or cloud storage outside Invoice Simple
6. Take screenshots of your current plan name, renewal date, and any custom settings you created

This backup takes 10 minutes and protects you if Invoice Simple changes access rules after you cancel or if you need proof of past invoices for your tax records.

Step 2: cancel through your web account (fastest method)

If you signed up directly through Invoice Simple's website, the easiest cancellation route is inside your account settings.

1. Go to invoicesimple.com and log in with your email and password
2. Click your profile icon or account menu in the top right
3. Select Settings or Subscription
4. Look for a "Cancel Subscription" or "Downgrade" button
5. Click Cancel Subscription
6. Choose your reason for cancellation (optional, but Stopee advises you to skip this if the options feel limited)
7. Confirm cancellation on the next screen
8. Screenshot the final confirmation message that appears
9. Wait for a cancellation confirmation email (check spam and promotions folders)

Pro tip: Do this at least 3 days before your next billing date. If you cancel on the day of renewal, the charge may already be processing and you will still owe for that cycle.

Step 3: cancel if you subscribed through apple app store

If you started your Invoice Simple subscription through the Apple App Store (iPhone, iPad, or Mac), cancelling inside the Invoice Simple app alone will not stop Apple from billing you. You must cancel through Apple itself.

1. Open the Apple App Store app on your iPhone or iPad
2. Tap the profile icon in the top right corner
3. Select Subscriptions
4. Find Invoice Simple in the list
5. Tap Invoice Simple
6. Tap Cancel Subscription or Downgrade (options vary by iOS version)
7. Follow the prompts and confirm cancellation
8. Screenshot the final confirmation screen

Apple will send you a cancellation email within a few minutes. If you do not receive it, log back into the Subscriptions section and verify the status changed to "Cancelled" or a future expiration date (not "Active").

Step 4: cancel if you subscribed through google play

Android users who signed up through Google Play must cancel through Google Play, not through the Invoice Simple app itself.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right
3. Select Manage subscriptions or Subscriptions
4. Find Invoice Simple
5. Tap Cancel subscription
6. Select your reason (optional)
7. Confirm the cancellation
8. Take a screenshot showing the cancellation confirmation

Google will email you a cancellation confirmation. Your Invoice Simple access ends on your next billing date, not immediately, unless Google offers an immediate refund option.

Step 5: verify cancellation and document proof

After you cancel through any method, check these three things:

1. Log into Invoice Simple and confirm the Subscription section no longer shows a renewal date or shows "Cancelled"
2. Check your email (all folders) for a cancellation confirmation from Invoice Simple or your app store
3. If you do not receive an email within 24 hours, contact Invoice Simple support directly at the address provided in the next section
4. Save all screenshots, confirmation emails, and any support responses to a folder on your computer

Warning: If you see a charge after you cancel, do not ignore it. Contact your bank or payment method provider immediately with your cancellation proof, as this is evidence you tried to stop the charge.

What happens to your invoices after cancellation

You deserve to know what you can and cannot do after you cancel, so you do not panic if Invoice Simple changes your access.

Access and data retention

Invoice Simple states that your invoice history, estimates, client lists, and payment records remain accessible after you cancel your subscription. You can still download and view past invoices. However, this access is not guaranteed forever and can change if Invoice Simple updates its terms or shuts down. This is why Stopee insists you export everything before you cancel.

The free plan (which you drop to after cancellation) does not allow you to send paid invoices or accept online payments. You can view history and create new invoices, but clients cannot pay you through Invoice Simple links anymore.

What you lose after cancellation

You immediately lose access to payment links, read receipts, advanced reporting, and mobile sync if those were part of your paid plan. If you were on Premium with unlimited invoices, you drop to the free plan's limits (usually 1 or 2 invoices per month). Any custom branding, bulk actions, or integrations you paid for stop working.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when companies like Invoice Simple use misleading billing practices or refuse fair refunds. Stopee recommends you know these rights.

Right to a refund if you cancel within 14 days

Under Philippine consumer law, you have the right to cancel and request a refund for distance contracts (subscriptions bought online) within 14 calendar days of signing up, without needing to give a reason. Invoice Simple operates as a digital service purchased online, which qualifies as a distance contract. If you cancel within 14 days of your first charge, you can demand a full refund.

This covers the 14-day free trial period. If the trial auto-converted to a paid plan and you cancelled within 14 days of that first charge, you have a strong legal claim for a refund even if Invoice Simple refuses.

Right to transparency in billing

Companies must disclose all charges, renewal dates, and cancellation methods before you buy. If Invoice Simple's trial terms were unclear or the cancellation button was hidden, that violates your rights. Document what you saw and what you missed.

How to escalate with the department of trade and industry

If Invoice Simple refuses a refund or continues to charge you after you cancel, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at dti.gov.ph or visit your regional DTI office. Bring your cancellation proof, billing statements, and emails with Invoice Simple. The DTI can compel the company to refund you or dispute the charge on your behalf.

Pro tip: Keep screenshots of everything. The DTI and your bank both need proof you tried to cancel.

Common mistakes that stop your cancellation from working

Cancellations fail for preventable reasons, and you deserve to know what to avoid so your money is not locked up longer than it should be.

Closing your account before cancelling your subscription

Many users think closing or deleting their Invoice Simple account cancels the subscription. It does not. The subscription keeps charging until you explicitly cancel it through Settings. Closing your account just makes it harder to prove you tried to cancel because you lose access to your account details. Cancel the subscription first, then close the account if you want to.

Cancelling the app instead of the subscription

Uninstalling the Invoice Simple app from your phone does not cancel your subscription. It only removes the app from your phone. The charge keeps coming because your subscription is still active on Invoice Simple's servers. You must cancel through the account settings or your app store subscription page, not by deleting the app.

Missing the cancellation confirmation email

Some cancellation confirmation emails land in spam, promotions, or update folders. If you cancel but never see the confirmation email, log back into your account 24 hours later and check your Subscription section. Do not assume you are cancelled just because you saw the confirmation screen. Email can fail. Account settings do not lie.

Cancelling after the charge processes

If your next billing date is July 15th and you cancel on July 15th at 2 PM, the charge may have already gone through at midnight. You will still owe that month's payment. Always cancel at least 3 days before your renewal date to be safe. Timezones also matter-Invoice Simple's servers may be in a different timezone than yours, so charge at your time may not be charge time at their time.

Not saving proof of cancellation

If you need to dispute a charge later with your bank or the DTI, you need proof you cancelled. A screenshot of the confirmation screen is proof. A vague memory is not. Save screenshots, emails, and support replies to a folder on your computer or cloud storage the day you cancel.

What to do if invoice simple keeps charging you after cancellation

It is frustrating to cancel and still see a charge, but you are not helpless and you do not have to accept it.

Step 1: contact invoice simple support immediately

Email Invoice Simple support with your cancellation proof and ask for a refund. Attach your screenshots of the cancellation confirmation and your billing statement showing the unwanted charge. Be factual and polite in your first email. Keep a copy of what you send.

Invoice Simple does not publish a Philippines phone number, so email is your fastest route. Look for a help or support link on invoicesimple.com or in your app.

Step 2: dispute the charge with your bank or payment method

If Invoice Simple does not refund you within 7 business days, contact your bank, credit card company, or digital payment provider (GCash, PayPal, etc.) and request a chargeback or dispute. Tell them you cancelled the subscription and Invoice Simple continued to charge you without permission. Provide your cancellation proof and billing statement.

Banks take unauthorized charges seriously and most will reverse the charge within 10 to 30 days. This is your legal right if the merchant will not refund you voluntarily.

Step 3: file a complaint with the department of trade and industry

If you do not get a refund from your bank, file a formal complaint with the DTI Consumer Protection Group. Bring all your cancellation proof, emails, bank statements, and chargeback records. The DTI has authority over foreign companies that bill Filipino consumers and can compel refunds or penalize non-compliance.

Stopee has helped thousands of consumers recover charges they should never have paid by walking them through these exact steps.

Before you decide to stay or cancel: key comparisons

Below is a quick comparison of when Invoice Simple makes sense versus when you should cancel and switch:

Cancellation checklist: use this before you click cancel

Work through this list before you take any action, so you do not lose data or miss a refund opportunity:

1. Note today's date and your next Invoice Simple billing date (check your Settings)
2. Open a new folder on your computer or cloud drive titled "Invoice Simple Cancellation"
3. Log into Invoice Simple and download all invoices, estimates, and client data as PDF or CSV files
4. Take a screenshot of your current plan name and monthly cost
5. Take a screenshot of your subscription page showing your renewal date
6. Save all screenshots and files to your cancellation folder
7. Note which app store or platform you subscribed through (web, App Store, Google Play, etc.)
8. If you subscribed through an app store, verify you still have access to that app store account
9. Check if you signed up within the last 14 days (you may qualify for a no-reason refund under Philippine law)
10. Open your email and create a filter to ensure Invoice Simple confirmation emails do not land in spam
11. Cancel using the method that matches how you subscribed (see the Steps section above)
12. Take a final screenshot of the cancellation confirmation screen
13. Wait 24 hours, then log back in and confirm your subscription status shows "Cancelled" or no renewal date
14. Check your email for a cancellation confirmation (spam folder too)
15. If no email arrives after 48 hours, contact support with your cancellation proof

This checklist takes 20 minutes and protects you from 90 percent of cancellation problems.

Contact invoice simple and file escalations

If you need to reach Invoice Simple directly or escalate a billing dispute, use these contact points:

Invoice simple support and billing contact

Invoice Simple does not publish a Philippines phone number. Your options are:

• Help center: help.invoicesimple.com (online articles and knowledge base)
• Email support: Look for a "Contact Us" or "Help" link on invoicesimple.com
• Support ticket: Log into your account and submit a support request through the Settings menu
• Registered office (Canada): Invoice Simple's terms list Vancouver, British Columbia as the governing jurisdiction. You can file a complaint with British Columbia's Consumer Protection Office if Invoice Simple refuses to honor Canadian consumer law

How to file a complaint with the department of trade and industry (Philippines)

If Invoice Simple refuses a refund or continues billing after cancellation:

• Online: Visit dti.gov.ph and select Consumer Complaint Desk or Bangko Sentral ng Pilipinas (BSP) if the charge involved a bank
• In person: Visit your regional DTI office with your cancellation proof, billing statements, and emails
• Documents to bring: Screenshots of the cancellation confirmation, credit card or bank statement showing the unwanted charge, emails with Invoice Simple, and proof of any refund request you sent

Stopee recommends you file the DTI complaint within 30 days of the unwanted charge so the agency can take faster action.

How to dispute the charge with your bank or payment provider

Contact your bank, credit card issuer, or digital wallet provider (GCash, PayPal, etc.) and request a chargeback, dispute, or refund:

• Credit card: Call the number on the back of your card and say you want to dispute an unauthorized charge
• Debit card: Contact your bank's fraud or disputes department
• Digital wallet (GCash, PayPal): Open the transaction in your app and select "Report unauthorized transaction" or "Dispute charge"

Provide your cancellation proof and explain you cancelled before the charge but Invoice Simple billed you anyway. Your bank can typically reverse charges within 10 to 30 days.

Final summary and next steps

Invoice Simple is a legitimate invoicing tool for freelancers and small businesses, but its subscription model and lack of Philippines support can make cancellation feel unclear. You now know how to cancel cleanly, back up your data, and recover money if the company keeps charging you after you leave.

If you signed up for the free trial and it auto-converted to a paid plan without clear warning, you likely have a legal right to a refund under the Consumer Act of the Philippines. If you cancelled but Invoice Simple continued to charge you, you can dispute the charge with your bank or file a complaint with the DTI.

Stopee has helped thousands of consumers cancel subscriptions, dispute charges, and recover refunds they should never have lost. Whether you are cancelling Invoice Simple today or you are still deciding, Stopee at stopee.com offers step-by-step guides, cancellation tracking, and escalation support to make sure companies honor your right to cancel. Visit Stopee to track your cancellation, document your proof, and get backup when a company refuses to listen.