Manage Invoice Simple

How to cancel invoice simple and stop recurring charges

What is invoice simple

Invoice Simple is a cloud-based invoicing platform designed for small business owners, freelancers and sole traders across New Zealand who need to create, send and track invoices quickly.

Core features and typical use

The service offers invoice templates, expense tracking, PDF export functionality and basic client management tools. You can access Invoice Simple via web app or mobile app, with tiered subscription plans available depending on your invoicing volume and features needed. Most users are self-employed professionals and contractors who need straightforward invoicing without complex accounting integrations.

How the subscription model works

Invoice Simple operates on a recurring subscription basis, meaning your payment renews automatically at the end of each billing cycle unless you actively cancel. Understanding how your subscription renews is essential before you commit-and equally important to know how to stop charges if you decide the service no longer fits your business needs.

Why you might want to cancel invoice simple

When cancellation makes sense

You may decide to cancel Invoice Simple for several reasons: you've switched to another invoicing tool, your invoicing volume has changed, you've found a service with better features for your price point, or the platform simply no longer meets your workflow. Whatever your reason, Stopee understands that cancelling subscriptions should be straightforward and hassle-free.

Understanding your options before you leave

Before you cancel, consider whether you need to export your invoices, client data and transaction history. Invoice Simple usually lets you access your account data after cancellation, but exporting everything beforehand gives you peace of mind and a complete backup of your business records.

How to cancel invoice simple on the web or app

Direct cancellation through invoice simple support

If you subscribed directly through Invoice Simple's website (not via Apple App Store or Google Play), you must contact their support team to request cancellation.

1. Open the Invoice Simple web app or mobile app and locate the in-app support chat feature, usually found in the settings or help menu.
2. Alternatively, navigate to Invoice Simple's website and find their support contact email address.
3. Send a clear message requesting cancellation of your subscription, including your account email address and current subscription plan name.
4. State that you want to cancel recurring billing and ask for a cancellation confirmation with a reference number or ticket ID.
5. Save the entire email chain or support ticket number for your records-you'll need this if any charges continue after cancellation.
6. Wait for a response from Invoice Simple support confirming that your subscription has been cancelled and that no future charges will occur.

Pro tip: Keep your cancellation confirmation separate from other emails. Take a screenshot of the support ticket or reference number and note the exact date you submitted your cancellation request. This creates a clear paper trail if billing disputes arise later.

Cancellation via apple app store

If you subscribed to Invoice Simple through Apple's App Store or iTunes, Apple handles all subscription management and refunds-not Invoice Simple itself.

1. Locate the original receipt email from Apple that confirmed your Invoice Simple subscription purchase.
2. Click the "Report a Problem" link in that receipt email, or visit Apple's subscription management page directly.
3. Log in with your Apple ID and find your Invoice Simple subscription in the active subscriptions list.
4. Select Invoice Simple and choose "Cancel Subscription."
5. Follow Apple's prompts to confirm cancellation and select your reason (optional but useful for Apple's records).
6. You'll receive a confirmation email from Apple stating when your access ends-usually at the end of your current billing period.

Warning: Cancelling through Apple does not automatically cancel your Invoice Simple account on their servers. You may still need to contact Invoice Simple directly to fully deactivate your account and request data export, even though billing has stopped through Apple.

Cancellation via google play

Subscriptions purchased through Google Play must be cancelled through Google's subscription management tools, not through Invoice Simple.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right) and select "Manage subscriptions."
3. Find Invoice Simple in your active subscriptions list.
4. Tap Invoice Simple and then select "Cancel subscription."
5. Choose your cancellation reason from the list Google provides (your feedback helps them understand user needs).
6. Confirm cancellation and note the date your subscription ends.

If you need to cancel via a web browser instead, log into your Google Play account online, navigate to your subscription settings and follow the same steps. Google will send you a confirmation email with your cancellation date.

What happens to your invoice simple account after cancellation

Your access and billing timeline

After you successfully cancel, your access to Invoice Simple typically continues until the end of your current paid billing period. You will not be charged again after that period expires, provided cancellation was processed correctly. This gives you time to export data and transition to another service.

Pro tip: If you cancel mid-month, you usually don't receive a refund for unused days. However, you keep access until your next renewal date would have been. Stopee recommends cancelling just before your renewal date to maximise the value of your final payment.

Your invoices, clients and account data

Invoice Simple typically retains your account data (invoices, client lists, contact information and transaction history) after cancellation. However, retention policies can change and vary by account type. Do not assume your data will remain indefinitely.

• Export all important invoices as PDF files or CSV data before your access period ends.
• Download your client contact list and any custom templates you've created.
• Take screenshots of key settings or notes if you plan to recreate them in another platform.
• Contact Invoice Simple support and ask explicitly how long your account data remains accessible after cancellation.

Understanding invoice simple's refund policy

The stated non-refund policy

Invoice Simple's standard policy states that subscription fees are non-cancellable and non-refundable for the entire billing term. They do not issue refunds or credits for partial use, unused months or early cancellation. This is common among software-as-a-service providers, but it doesn't mean you have no consumer protections.

Platform-specific refund rules

Your refund options depend on where you subscribed:

If you subscribed via Apple, you have a stronger position: Apple typically allows refunds within 14 days of purchase if you contact them through the "Report a Problem" feature. Google Play offers a similarly short window (usually 48 hours). Use these windows if you've just subscribed and the service doesn't meet your needs.

Your consumer rights under new zealand law

Even though Invoice Simple states fees are non-refundable, the Consumer Guarantees Act 1993 (CGA) provides you with statutory protections. Under the CGA, goods and services supplied in New Zealand must be:

• Of acceptable quality (fit for the purpose you made known to the supplier).
• Fit for purpose (safe, durable and free from defects).
• Delivered within a reasonable timeframe.

If Invoice Simple fails to deliver these guarantees-for example, the service is down for extended periods, features don't work as advertised, or it cannot perform its core invoicing function-you have the right to demand a refund, repair or replacement under CGA provisions. This right exists regardless of Invoice Simple's stated non-refund policy.

Pro tip: If the service is genuinely faulty or not fit for purpose, Stopee recommends documenting the specific failures (screenshots, dates, error messages) and writing to Invoice Simple's support team citing the Consumer Guarantees Act. If they refuse, escalate your complaint to the Commerce Commission (the New Zealand consumer authority) or consider dispute resolution services like the Disputes Tribunal.

Common mistakes when cancelling invoice simple

Errors that cost you money and time

Many people cancel their Invoice Simple subscription but still face unwanted charges weeks or months later. These mistakes are preventable with the right knowledge and care.

• Assuming cancellation is instant: Even after you submit a cancellation request, Invoice Simple's support team may take 24-48 hours to process it. Always wait for written confirmation before you assume billing has stopped.
• Confusing account deletion with subscription cancellation: Cancelling your subscription stops recurring charges, but doesn't necessarily delete your account or data. These are separate actions. Contact support to clarify which you actually need.
• Cancelling via the wrong platform: If you subscribed via Apple or Google, cancelling directly through Invoice Simple's website won't work. You must cancel through Apple or Google. Many people cancel in the wrong place and wonder why charges continue.
• Forgetting to save your confirmation: Without a ticket number or email confirmation, proving you cancelled becomes extremely difficult if disputes arise. Always save every piece of correspondence.
• Not checking your statement after cancellation: Your card issuer may still process a final charge even after cancellation is confirmed. Monitor your bank and credit card statements for 30 days after cancellation.

Stopee has helped thousands of consumers avoid these pitfalls by checking their cancellation status and maintaining clear records from the moment they request cancellation.

If charges continue after you cancel

Your step-by-step response plan

If Invoice Simple or Apple/Google continue charging you after cancellation, act quickly and methodically.

1. Gather all evidence: your cancellation confirmation email, the reference or ticket number, screenshots of the cancellation request and all charge statements showing the unwanted transactions.
2. If you cancelled directly with Invoice Simple, contact their support again in writing (email, not chat) and reference your original cancellation confirmation. State that charges have continued and request an immediate stop and refund of the erroneous amounts.
3. If the charges came through Apple, contact Apple Support via your Apple ID account and reference the original purchase. Apple can often force-stop billing and issue refunds more quickly than Invoice Simple.
4. If the charges came through Google Play, log into your Google Play account, go to account settings and contact Google Play support with your evidence.
5. Contact your bank or credit card issuer and report the unwanted charges as either a billing error or unauthorized transaction, depending on your circumstances. Provide them with your cancellation evidence. Your bank can initiate a chargeback if the merchant doesn't refund you within a reasonable timeframe.
6. If Invoice Simple refuses to refund and your bank's chargeback process stalls, lodge a complaint with the Commerce Commission (New Zealand's consumer watchdog) citing the Consumer Guarantees Act and unfair contract terms.

Warning: Do not ignore unexpected charges. The longer you wait, the harder it becomes to prove you cancelled and the more you may lose. Act within 14-30 days of the first unwanted charge.

Checklist before and after cancellation

Your cancellation action list

Use this checklist to ensure you don't miss a critical step:

• Identify which platform you subscribed through (Invoice Simple directly, Apple App Store or Google Play).
• Export or download all invoices, client lists and transaction data.
• Take screenshots of any custom templates or settings you've built.
• Note your current billing date and renewal date.
• Submit your cancellation request via the correct channel.
• Save the cancellation confirmation email and reference number.
• Wait 24-48 hours for Invoice Simple to confirm cancellation in writing.
• Check your bank or credit card statement 5-7 days after cancellation to confirm the next charge did not process.
• Set a calendar reminder to verify your account status 1 week before your old renewal date would have occurred.
• If charges continue, contact Invoice Simple support with your evidence and escalate to your bank if needed.

Comparing invoice simple to alternatives

When to stay, when to go

If you're leaving Invoice Simple because of cost, feature gaps or customer support issues, Stopee recommends exploring Xero (particularly strong in New Zealand) or Wave (excellent for freelancers who want invoicing at zero cost). Both offer easier cancellation terms and better local support than Invoice Simple.

Contacting invoice simple and escalation

Support channels and contact information

Invoice Simple does not maintain a publicly listed New Zealand postal address. Their primary support channels are in-app chat and email through their website. For serious issues or unresolved disputes, you may need to escalate beyond their direct support.

• In-app support chat: Available within the Invoice Simple web and mobile apps (usually fastest response).
• Email support: Check Invoice Simple's website for their current support email address (it changes occasionally).
• Billing disputes (Apple): Contact Apple Support directly if you subscribed via the App Store.
• Billing disputes (Google): Contact Google Play Support if you subscribed via Google Play.
• Consumer complaint (New Zealand): If Invoice Simple refuses to address your issue, lodge a complaint with the Commerce Commission at www.comcom.govt.nz.
• Disputes Tribunal: For claims under NZD $15,000, you can file a free dispute with the Disputes Tribunal at www.disputes.org.nz.

Pro tip: Always exhaust Invoice Simple's support channels first before escalating to external authorities. Keep every piece of correspondence and reference your Consumer Guarantees Act rights if the service has genuinely failed. Stopee recommends writing formally to Invoice Simple's support team citing the CGA when requesting refunds-companies often respond more seriously to legal references than casual requests.

Summary and your next steps

Take control of your subscription

Cancelling Invoice Simple is straightforward if you follow the right process for your subscription type. Whether you subscribed directly, via Apple or via Google Play, you now understand exactly how to cancel, what happens next and how to protect yourself if charges continue.

Your New Zealand consumer rights are stronger than Invoice Simple's stated non-refund policy suggests. If the service has failed to deliver its core function or meet reasonable quality standards, the Consumer Guarantees Act gives you grounds to demand a refund regardless of their policy. Stopee empowers you to cancel confidently, knowing you have legal protections and clear escalation paths if things go wrong.

Export your data today, submit your cancellation request using the correct platform, save your confirmation and monitor your statements. If you need guidance on any step or face resistance from Invoice Simple, Stopee has helped thousands of consumers resolve subscription disputes and recover unwanted charges. Your time and money matter-take action now to stop recurring charges you no longer want.