Manage Tempo

How to cancel tempo in australia and reclaim your money

What you need to know about tempo

Tempo is a home fitness system that combines an AI-enabled device with a subscription membership, giving you access to guided workouts, live classes and personalised form feedback.

When you purchase Tempo, you're committing to both hardware and a recurring subscription. The company typically bundles these together, which means understanding your cancellation rights requires you to know what type of commitment you've made. At Stopee, we've helped thousands of consumers navigate bundled subscriptions like this, and we know the confusion points.

Tempo's pricing structure

Tempo offers membership options that vary depending on whether you're buying the device, renewing after your initial commitment, or switching plans. Here's what you need to know about the costs:

Most consumers don't realise that when you activate a Tempo device, the company typically requires a 12-month membership commitment. This is a critical detail because it affects when and how you can cancel.

Why people cancel tempo

Consumers cancel Tempo for several common reasons. Some find the device doesn't fit their space or lifestyle. Others feel the classes don't match their fitness level, or they've discovered cheaper alternatives. Many discover they're locked into a longer commitment than they expected.

At Stopee, we understand that buyer's remorse happens, and you deserve clarity on your options.

Your cancellation rights under australian consumer law

Australia's consumer protection framework gives you powerful tools when cancelling Tempo, especially if you've been misled or are within certain timeframes.

The australian consumer law cooling-off period

Under the Australian Consumer Law, you have the right to cancel most online purchases within 14 days of receipt if you've ordered goods from distance (like an online purchase). This applies to Tempo device purchases made online. The cooling-off right is automatic - you don't need Tempo's permission to use it.

Important: This 14-day window applies to the device itself. If your purchase was in-store or by other means, different rules may apply. Stopee recommends checking your purchase receipt to confirm the purchase method.

Unfair contract terms and misleading conduct

If Tempo hasn't clearly disclosed the 12-month commitment before you activated your device, you may have grounds to dispute the contract. The Australian Consumer Law protects you against unfair contract terms - terms that would cause significant imbalance in your rights and obligations.

A hidden or unclear 12-month lock-in could be considered unfair. If this applies to you, Stopee advises documenting exactly what information was presented to you at the point of purchase and activation.

Refunds for faulty or unfit goods

If your Tempo device is defective or doesn't match its description, you're entitled to a refund under the Australian Consumer Law. This right exists independent of any subscription agreement. The device must be fit for purpose and of acceptable quality.

How to cancel tempo: step-by-step methods

Tempo doesn't clearly advertise an online cancellation portal, so you'll need to contact the company directly through one of three methods.

Method 1: phone cancellation

Calling Tempo is often the fastest way to cancel. You'll speak directly with someone who can access your account and process your request immediately.

1. Call Tempo's Australian support line on 1300 886 649 (available during business hours)
   • Have your account number or email address ready
   • Ask to speak with someone who handles cancellations
2. Explain that you wish to cancel your membership
   • Be specific: say "I want to cancel my Tempo membership, effective immediately" or "I want to cancel under the 14-day cooling-off period"
3. Ask the support representative to confirm the cancellation date and what happens to your device access
   • Request written confirmation via email
   • Ask whether your membership will terminate at the end of the current billing cycle or immediately
4. Write down the support representative's name, the date of the call, and any reference number they provide
5. End the call politely and wait for your confirmation email

Pro tip: Call early in the day (around 9 am to 11 am Australian time) to avoid hold queues. Be clear and calm - support staff are more helpful when you communicate your intent without frustration.

Method 2: email cancellation

Email leaves a paper trail, which is valuable if you later need to dispute a charge or prove you cancelled. However, email responses may take 3 to 5 business days.

1. Draft an email to Tempo's support team
   • Subject line: "Cancellation request for [your account email]"
   • Include your full name, account email, and the date
   • State: "I wish to cancel my Tempo membership effective immediately"
   • If you're within the 14-day period, add: "I am exercising my right to cancel under the Australian Consumer Law cooling-off period"
2. Find Tempo's current email contact address by visiting their website or your account settings
3. Send the email and keep a copy in a folder for your records
4. Check your inbox daily for a response
5. If you don't hear back within 5 business days, follow up with a second email marked "Follow-up: Cancellation request"

Warning: Don't rely on email alone if you need an urgent cancellation. Always follow email cancellation with a phone call to confirm it was received and processed.

Method 3: postal cancellation

Written notice via mail is a formal, legally strong method of cancellation. Use this if you want the strongest evidence of cancellation for a dispute or refund claim.

1. Prepare a letter on plain paper including:
   • Your full name and current address
   • Your Tempo account email and account number (if you have it)
   • Today's date
   • A clear statement: "I hereby cancel my Tempo membership effective immediately"
   • If within 14 days of purchase: "I am cancelling under the Australian Consumer Law cooling-off period"
2. Address the letter to Tempo's registered office (contact Stopee or check your account for the current address)
3. Send the letter via Australia Post with tracking (Registered Mail or Express Post)
   • Registered Mail is slower but costs less ($12-15)
   • Express Post is faster (1-2 business days, $15-20)
4. Keep the receipt and tracking number for your records
5. Wait for a confirmation letter or email within 10 business days

Stopee always recommends combining postal notice with a follow-up phone call to confirm receipt. This dual approach gives you maximum protection.

What happens after you cancel

Cancellation doesn't always mean immediate access loss - the timing depends on when you cancel and what you've paid.

When your access stops

If you cancel mid-cycle on a month-to-month plan, Tempo may allow you to use the service until the end of that billing month. If you've prepaid 12 months, access may stop immediately, or the company may allow you to finish the current month.

The key is to ask the support representative explicitly: "What is my last date of access?" Write this date down. If Tempo cuts off access earlier than promised, this is evidence of a service failure.

Billing stops

Once cancelled, Tempo should stop all recurring charges immediately. Monitor your bank account for the next 2 billing cycles to confirm no further charges appear. If a charge does appear after cancellation, contact your bank immediately and ask them to reverse the transaction under the Automatic Payments scheme.

Device ownership and second-hand sales

Cancelling your membership does not affect device ownership - you own the hardware. However, if you sell the device to someone else, they inherit your account structure unless Tempo transfers the device to their account separately.

Stopee advises that you inform any buyer they'll need to activate a new membership; do not transfer your account credentials.

Refunds and what you can claim

Your refund entitlement depends on why you're cancelling, when you're cancelling, and what type of plan you're on.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of receiving your Tempo device and using distance selling (online purchase), you're entitled to a full refund of the purchase price, including the bundled membership. Tempo must refund you within 14 days of receiving your cancellation notice.

Pro tip: Deduct any cost of returning the device if you're responsible for return shipping. Tempo should cover return costs if the purchase was online - include this in your cancellation notice.

Refunds after the 14-day period

Once the cooling-off period ends, your refund rights narrow. You can only claim a refund if:

• The device is faulty or unfit for purpose (Australian Consumer Law guarantees)
• Tempo breached the contract (e.g., didn't deliver the promised service)
• You can prove Tempo misled you about the cancellation terms or commitment length

If any of these apply, you can request a refund and cite the Australian Consumer Law. Document everything: screenshots of misleading marketing, emails from support, etc.

Prepaid membership refunds

If you've prepaid for 12 months and cancel after 3 months, Tempo may refuse to refund the remaining 9 months. However, if you cancel within the 14-day cooling-off window, you're entitled to a full refund of prepaid amounts.

After 14 days, you can negotiate a partial refund by claiming unfair contract terms or service failure. Stopee suggests requesting a prorated refund of unused months - many companies will agree rather than face escalation.

Common cancellation mistakes to avoid

We know cancellations can be frustrating, and small errors can cost you money or leave you confused about your status.

Assuming cancellation is automatic

Never assume that stopping use of your Tempo device cancels your subscription. Stopee has seen countless cases where consumers stopped using their device but the subscription kept billing. You must explicitly cancel - inactivity does not trigger automatic cancellation.

Not getting written confirmation

If you cancel by phone, the conversation is your word against Tempo's. Always ask the support representative to email you a confirmation, and always follow up with an email of your own summarising what was discussed. This creates a legal record.

Missing the 14-day window

If you ordered Tempo online, your 14-day cooling-off period starts when you receive the device, not when you purchase it. Some consumers wait 3 weeks to decide, thinking the window is longer. Mark your calendar with a reminder 10 days after delivery so you don't lose this right.

Ignoring unexpected charges after cancellation

Many Tempo users report that charges continue after cancellation. Don't assume this is an error that will fix itself - it won't. Contact Tempo immediately and, if they don't respond within 5 business days, lodge a dispute with your bank.

Transferring your device without clearing the membership

If you sell or give away your Tempo device without cancelling the membership first, the new owner may inherit your contract obligations. Always cancel your membership before transferring the device to anyone else.

Before you cancel: should you really do it?

Cancellation isn't always the best option, so let's explore when you might want to pause before pulling the trigger.

Reasons to keep your tempo membership

If you've used the device regularly and enjoy the community features, keeping it might be worth the $39 monthly cost. Once your initial commitment ends, you can downgrade to month-to-month billing, giving you flexibility to cancel anytime without penalty. If the device is gathering dust after 3 weeks, that's a different story.

Reasons to cancel immediately

Cancel right away if you're within the 14-day cooling-off period and not using the device. Cancel if the device is faulty, if Tempo misled you about commitment terms, or if you've discovered a cheaper alternative. Most importantly, cancel if you can't afford the ongoing cost - there's no shame in that, and Stopee supports you in protecting your budget.

Your checklist before cancelling

Use this checklist to make sure you cancel correctly and protect your rights:

• Confirm the date you received your Tempo device (to calculate the 14-day window)
• Write down your account email and account number
• Take a screenshot of your current billing statement showing your subscription plan and charges
• Review your original purchase confirmation to document what you were promised
• Decide which cancellation method you'll use (phone, email, or post)
• If using phone: have a pen ready and ask for a name and reference number
• If using email or post: draft your message and save a copy before sending
• Set a calendar reminder to check for a response within 5 business days
• Mark your calendar with your expected "last access date" to avoid surprise cutoffs
• Monitor your bank account for unexpected charges in the weeks after cancellation

When to escalate to regulators

If Tempo refuses to honour your cancellation, ignores your request, or continues billing after you've cancelled, you have regulatory options.

Lodge a complaint with the ACCC

The Australian Competition and Consumer Commission (ACCC) handles consumer complaints about breaches of the Australian Consumer Law. If Tempo is engaging in unfair contract terms, misleading conduct, or refusing to refund you, you can lodge a complaint at accc.gov.au.

The ACCC takes action on complaints that reveal systemic issues, so your report contributes to broader enforcement.

Dispute the charge with your bank

If Tempo continues charging you after you've cancelled, your bank can reverse unauthorised transactions under the Automatic Payments scheme. Call your bank, explain that you cancelled and Tempo is still charging, and ask them to block the merchant code and reverse the charges.

Your bank will investigate within 10 business days. Provide copies of your cancellation email or letter as evidence.

Contact your state's fair trading office

If you're in New South Wales, contact the NSW Fair Trading Office. In Victoria, contact Consumer Affairs Victoria. Each state has its own agency that can investigate consumer complaints about unfair conduct.

Stopee's summary and next steps

Cancelling Tempo in Australia requires you to act deliberately and document every step. You have strong rights under the Australian Consumer Law, especially within the first 14 days of purchase and if Tempo has misled you about commitment terms or contract conditions.

Start by calling 1300 886 649 or sending an email clearly stating you wish to cancel. Follow up with written confirmation, and monitor your account to ensure charges stop. If Tempo refuses or delays, escalate to the ACCC or your bank.

At Stopee, we've helped thousands of consumers cancel subscriptions like Tempo by cutting through the confusion and enforcing their rights. We know that every consumer deserves clarity, honesty, and respect when managing their memberships - and if a company won't provide it, you have tools to protect yourself.

Remember: you have the right to cancel, you deserve transparent information about commitments, and you can claim a refund within 14 days if you're unhappy. Trust those rights, document your cancellation, and don't hesitate to escalate if the company doesn't cooperate.

For more support navigating cancellations and consumer rights, visit Stopee.com - we're here to help you take control of your subscriptions.

Contact information for tempo cancellation

Use these contact methods to initiate your cancellation immediately.

Phone support (preferred method)

Australia: 1300 886 649 (business hours)

New Zealand: 0800 836 761 (if applicable)

Email support

Check your Tempo account or most recent invoice for the current support email address. If unavailable, visit the Tempo website contact page and send your cancellation notice to the support or customer service email listed.

Registered office (postal cancellation)

Tempo (Aust) Pty Ltd - confirm the current postal address by checking your account, invoice, or the Australian Securities Exchange (ASX) if Tempo is listed. Send all postal cancellations via Registered Mail or Express Post and keep proof of postage.

Stopee recommends confirming the address before mailing, as company locations can change. Always use this address for formal written notice rather than relying on contact page details, which may route to customer service rather than legal departments.