Manage Tempo

How to cancel tempo and understand your membership options in canada

Understanding tempo and why cancellation matters

Tempo is an at-home strength training platform that pairs specialized fitness equipment with an AI-powered membership subscription. You get access to guided workouts, live and on-demand classes, and real-time form feedback through your device. Like many fitness subscriptions, Tempo operates on a membership model, which means your access to training content and coaching depends on active billing.

If you're considering cancelling Tempo, you likely have a good reason. Maybe the equipment isn't fitting your space, the subscription no longer aligns with your fitness goals, or you've found a different training approach that works better. Whatever your situation, understanding your cancellation options and consumer rights is the first step toward taking control of your membership.

At Stopee, we help Canadians navigate subscription cancellations with clarity and confidence. This guide walks you through every method available to cancel Tempo, what happens to your account after cancellation, and how to protect your refund eligibility under Canadian consumer law.

Why you might want to cancel tempo

You might cancel Tempo for practical reasons: the equipment takes up too much space, your fitness routine has shifted, or you've realized the monthly cost doesn't fit your budget anymore. You could also be dealing with billing issues, equipment defects, or simply wanting to try a different fitness service. Whatever the reason, you deserve a straightforward path to cancellation without obstacles or surprise charges.

The good news is that Canada's consumer protection laws recognize your right to cancel subscriptions, especially when companies use misleading billing practices or fail to deliver on their promises. Stopee exists to make sure you know exactly what those rights are and how to enforce them.

Tempo's pricing structure and plan options

Before deciding whether to cancel, it helps to see exactly what you're paying and what flexibility each plan offers.

Important note: Tempo publishes pricing in USD, and Canadian customers may see charges in US dollars. The prices above are approximate using a 1.35 USD-to-CAD conversion rate. Always check your actual billing statement to see whether you're being charged in CAD or USD, and factor in any currency conversion fees your bank applies.

Which plan do you have

Your cancellation path and refund eligibility depend heavily on which plan you chose. Monthly memberships are simpler to cancel but offer less refund protection. Prepaid 12- and 24-month plans lock in a lower monthly rate but make cancellation trickier because you've paid upfront. Equipment bundles add another layer of complexity because they tie your membership to physical hardware.

Before you proceed, log into your Tempo account or check your billing records to confirm exactly which plan you're on. This detail will matter when you contact support or file a refund dispute.

How to cancel tempo on each platform

Tempo offers multiple ways to manage your membership, and cancellation methods vary depending on how you subscribed. Here's the step-by-step approach for each scenario.

Cancel directly through the tempo website or app

This is your fastest route if you subscribed directly with Tempo (not through Apple or Google). Follow these steps carefully and save your confirmation number immediately after.

1. Open the Tempo app on your device or visit www.tempo.fit in your browser and sign in with your account credentials.
2. Navigate to your account settings or subscription section. Look for tabs labeled "Membership," "Subscriptions," or "Billing."
3. Find the option to "Cancel Membership" or "Cancel Subscription" and select it.
4. Tempo may ask you to confirm your cancellation or offer retention incentives (discounts, free months). Review these offers, but remember you can decline them.
5. Complete the cancellation and look for a confirmation screen or email. Save or screenshot this confirmation, including any reference number or order ID.
6. Note the cancellation date and when your access will end. For monthly plans, you typically keep access through the end of the current billing cycle.

Pro tip: If the cancellation button doesn't appear or you receive an error, take a screenshot of the issue and email Tempo Support directly. This creates a paper trail if you need to escalate later.

Cancel if you subscribed through apple app store

Critical warning: Cancelling within the Tempo app alone may not stop Apple from billing you. You must cancel your subscription through Apple's own settings.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top, then select "Subscriptions" or "Media and Purchases."
3. Find Tempo in your active subscriptions list.
4. Tap Tempo and select "Cancel Subscription."
5. Confirm the cancellation. Apple will show you the date your subscription ends.
6. Take a screenshot of the cancellation confirmation screen and note the end date.

Apple typically allows you to cancel and keep access through the end of your current billing period. If you see a charge after cancellation, contact Apple Support immediately with your cancellation screenshot as evidence.

Cancel if you subscribed through google play

Like Apple, Google Play handles its own billing separately. You must cancel through Google's platform, not just the Tempo app.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions."
3. Choose "Subscriptions" from the menu.
4. Select Tempo from your active subscriptions.
5. Tap "Cancel Subscription" and confirm your choice.
6. Google will show you when your access ends. Save this information and take a screenshot.

Pro tip: Google Play refund windows are strict (usually 48 hours from purchase). If you're within that window and believe you were charged in error, request a refund directly through Google Play while cancelling.

Cancel if you bought a prepaid membership or bundle

Prepaid plans and equipment bundles often don't have an easy cancel button in the app. You'll need to contact Tempo Support directly.

1. Gather your purchase details: order number, device serial number (found on your Tempo hardware or in your account), and the email address associated with your account.
2. Visit Tempo's support page and submit a cancellation request. Be clear and specific: "I wish to cancel my [12-month / 24-month / bundle] membership purchased on [date]."
3. Include your order number in the request to speed up processing.
4. Ask Tempo Support to confirm: (a) that your subscription is cancelled, (b) when your access ends, and (c) your refund eligibility under their terms and Canadian consumer law.
5. Save all email correspondence. If Tempo doesn't respond within 5 business days, follow up with a second message.

Warning: Do not assume silence means approval. If Tempo doesn't confirm your cancellation in writing, you could still be billed. Follow up until you receive explicit written confirmation.

Cancel via registered mail (for proof and escalation)

If Tempo refuses to cancel online or you need written proof of your cancellation request, send a formal registered letter. This is especially useful if you're disputing a charge or claiming statutory consumer rights.

1. Write a clear cancellation letter stating: your full name, account email, order number, membership plan, reason for cancellation, and the date you want the cancellation effective.
2. Keep your letter brief and professional. Example: "I hereby request cancellation of my Tempo membership (Order #[number]) effective immediately. Please confirm cancellation and advise on refund eligibility."
3. Mail your letter via registered post with return receipt (often called "signature required" in Canada) to Tempo's address.
4. Pay for the return receipt option so you receive proof that Tempo received your letter.
5. Keep the postal receipt and the return receipt once it arrives. This is your legal proof that Tempo received your cancellation notice.
6. Wait 10 business days for Tempo to respond. If you don't hear back, escalate to your provincial consumer protection authority.

Stopee recommends registered mail when you suspect Tempo may dispute your cancellation or refuse a refund. The postal receipt becomes powerful evidence in any dispute.

What happens to your account and access after cancellation

Cancellation doesn't immediately cut off your access, and understanding the timeline helps you plan your fitness routine transition.

Your access window and billing reset

After you cancel, Tempo typically honors your paid-through date. If you're on a monthly plan and cancel mid-cycle, you keep access through the end of that month. You won't be charged again after the cancellation takes effect. For prepaid memberships, your access continues through the end of the prepaid term you've already purchased, unless you negotiate an early exit.

Once your access expires, your login will no longer work. You can no longer stream workouts, access your coaching, or use real-time form feedback. Your Tempo device (if you own the hardware) becomes a standalone piece of equipment without the software features that make it useful.

What happens to your data and workout history

Tempo retains your account data and workout history by default after cancellation. Your training logs, personal records, and settings stay in Tempo's system unless you request deletion. If you want your data exported or permanently removed, contact Tempo Support in writing and ask them to process your data deletion under privacy law. They may take 30-45 days to comply.

Pro tip: Before cancellation, screenshot or export your workout stats and training history if they're important to you. Some fitness apps allow you to export data before you lose access.

Understanding your refund eligibility under canadian consumer law

Refunds are not guaranteed, but Canadian consumer protection laws give you stronger rights than Tempo's terms alone suggest. Here's what you need to know.

What the tempo terms say about refunds

Tempo's standard terms typically treat monthly subscriptions as non-refundable once the billing period begins. Prepaid 12- and 24-month memberships are usually sold as non-refundable or subject to limited pro-rata refunds (meaning you get back only the unused portion, if anything). Equipment bundles are almost never refundable once shipped, especially if you've used the hardware.

These terms, however, are not the final word. Canadian provincial consumer protection acts override unfair terms and give you statutory rights Tempo cannot take away.

Statutory refund rights in canada

Provincial consumer protection laws in Canada (such as Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and similar legislation in other provinces) recognize several refund scenarios:

• If Tempo fails to deliver the service as promised (e.g., the app is down for weeks, the AI feedback doesn't work, the hardware is defective), you may have grounds for a refund or service credit.
• If Tempo charged you without clear consent or buried cancellation terms in fine print, you may challenge the charge as an unfair practice.
• If you're within a "cooling-off" period (typically 7-14 days from purchase for remote sales), you have an unconditional right to cancel and receive a refund minus reasonable costs.
• If Tempo's cancellation process is deliberately hidden or broken, that may violate consumer protection rules about transparency and fair dealing.

Important: Your statutory rights vary by province. If you're in Ontario, check the Consumer Protection Act. If you're in British Columbia, review the Business Practices and Consumer Protection Act. Stopee recommends contacting your provincial consumer protection office for specific guidance on your situation.

How to request a refund from tempo

1. Contact Tempo Support with your order number, reason for the refund request, and relevant dates. Be specific: "I'm requesting a refund because [equipment was defective / service didn't work as described / I cancelled within 14 days]."
2. If you're claiming a statutory consumer right, reference it: "Under [your province]'s Consumer Protection Act, I believe I'm entitled to a refund because..."
3. Include proof: screenshots of technical issues, billing emails showing misleading terms, purchase confirmation, cancellation proof, or device defect documentation.
4. Give Tempo 10-15 business days to respond. If they refuse, send a follow-up email restating your claim and asking them to reconsider.
5. If Tempo still refuses, escalate to your provincial consumer protection authority or consider small claims court (for amounts under your province's limit, typically $15,000-$35,000).

Pro tip: Save every email, billing statement, and screenshot related to your Tempo account. These are evidence if you need to file a complaint with regulators or in court.

Refunds if you subscribed through apple or google

If Tempo won't refund you, you can also request a refund directly from Apple or Google. Both platforms have consumer-friendly refund windows:

• Apple App Store: Typically offers refunds within 48 hours of purchase, but may grant exceptions for service failures or misleading billing.
• Google Play: Allows refunds within 48 hours and has a dispute process if you believe you were overcharged.

Log into your respective account, find the Tempo transaction, and select "Report a Problem" or "Request Refund." Explain your reason clearly. Both companies may side with you if Tempo's cancellation process was confusing or if the service didn't work as advertised.

Common mistakes to avoid when cancelling tempo

Cancelling a fitness subscription can feel stressful, especially if billing issues are involved. Here are the pitfalls Stopee sees customers stumble into repeatedly.

Cancelling in the app but not through apple or google

This is the biggest mistake. You log into Tempo, hit cancel, and think you're done. Meanwhile, Apple or Google is still billing you because they handle their own subscriptions separately. Three months later, you notice surprise charges and realize your mistake. Always cancel on the platform where you actually subscribed. If you're unsure, check your credit card or bank statement to see whether charges say "Tempo Inc." or "Apple" or "Google."

Not saving your cancellation confirmation

You cancel, the screen refreshes, and you forget to save the confirmation number or screenshot. When a charge appears the next month, you have no proof you cancelled. Always take a screenshot immediately. Email that screenshot to yourself. Save the confirmation number in a notes app. This takes 30 seconds and saves you from weeks of billing disputes.

Cancelling too late in the billing cycle

If you cancel on the 28th of a 30-day billing cycle, you'll typically still be charged for the full month. Cancel early in your cycle if you want to minimize wasted days. Stopee recommends cancelling within the first week of your billing period for monthly plans.

Ignoring prepaid plan terms

You bought a 12-month prepaid plan thinking you could cancel anytime and get a refund. Tempo's terms say refunds are non-refundable for prepaid plans, so you assume you're stuck. You're not. Contact support anyway, explain your situation, and ask about pro-rata refunds or credits. Canadian consumer law often overrides strict no-refund policies when the service fails or terms were unclear. Stopee has seen customers recover partial refunds even on "non-refundable" prepaid plans by standing firm and citing consumer protection law.

Forgetting about bundled hardware

You bought a Move or Studio Suite bundle and assume cancelling the membership also cancels hardware charges. It doesn't necessarily. Your device might still have an associated equipment payment plan. Always ask Tempo Support to confirm that cancelling your membership also stops any hardware financing payments. If hardware payments continue, request a separate cancellation of that contract.

Your checklist for safe and successful cancellation

Use this checklist before, during, and after your cancellation to stay organized and protect yourself.

• Confirm which Tempo plan you have (monthly, 12-month prepaid, 24-month prepaid, or bundle) by checking your last billing email or account page.
• Verify where you subscribed (Tempo website, Apple App Store, or Google Play) by checking your payment method's transaction history.
• Note your current access end date and the date your next charge is due.
• Save your account email, order number, and device serial number (if applicable) in a safe place.
• Cancel via the correct platform (Tempo app/website, Apple Settings, or Google Play depending on your scenario).
• Immediately screenshot or email yourself the cancellation confirmation, including any reference number.
• If you're claiming a refund under consumer protection law, gather screenshots of any service failures or billing issues.
• Wait 2-3 business days, then log back into your account to confirm cancellation is showing as active.
• Check your bank or card statement 5-7 days after cancellation to ensure no additional charge appears.
• If an unexpected charge appears after cancellation, contact your bank immediately and file a chargeback dispute if necessary.
• If Tempo refuses your refund request, gather all evidence and file a complaint with your provincial consumer protection authority.

When to escalate your cancellation to authorities

Most cancellations go smoothly, but sometimes you'll face resistance. Here's when Stopee recommends escalating beyond Tempo Support.

Escalation steps and timeline

If Tempo doesn't respond to your cancellation request within 10 business days, or refuses to cancel despite your clear request, escalate immediately. Don't wait and hope the problem resolves itself. File a complaint with your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Consumer Protection BC branch. Each province has its own regulator, and complaints are usually free to file.

Your complaint should include: (1) dates of all cancellation requests, (2) screenshots or copies of your requests and Tempo's responses, (3) evidence of any charges after you cancelled, and (4) the specific consumer protection law you believe Tempo violated. Regulators take seriously companies that ignore cancellation requests or hide their cancellation process.

When to consider small claims court

If Tempo overcharged you and owes you money, small claims court is an option. In most Canadian provinces, you can sue for amounts under $15,000-$35,000 without a lawyer. This process is slower (4-6 months) but gives you leverage. Often, simply filing the claim (or threatening to) prompts Tempo to settle with you rather than fight in court.

Document everything before filing: all emails, screenshots, billing statements, your cancellation confirmation, and proof of any charges you believe are wrong. Stopee recommends consulting a free legal clinic in your area before filing to make sure your case is strong.

Summary and next steps

Cancelling Tempo is straightforward if you follow the right path for your subscription type. Whether you subscribed directly through Tempo's website, Apple App Store, or Google Play, you now know exactly how to cancel without leaving future charges behind. You understand that Canadian consumer protection law gives you refund rights beyond Tempo's stated terms. Most importantly, you know that if Tempo resists, you have escalation options all the way to provincial regulators.

The key steps are simple: (1) cancel on the correct platform, (2) save your confirmation immediately, (3) verify the cancellation took effect within a few days, and (4) monitor your next billing cycle to ensure charges stop. If issues arise, you have Stopee's guidance to help you navigate refunds and enforcement.

Stopee has helped thousands of consumers cancel subscriptions without hidden fees or forgotten charges. Whether you're cancelling Tempo to save money, switch to a different fitness platform, or simply reassess your priorities, you're in control. Use this guide as your roadmap, follow the checklist, and don't hesitate to escalate if Tempo doesn't cooperate. You deserve clear, honest service and the right to cancel when you choose.

For more resources on subscription management and consumer rights in Canada, visit Stopee.com. Your cancellation journey starts now.