Manage Tempo

How to cancel tempo and avoid unexpected charges in the philippines

What tempo is and why you might need to cancel

Tempo is a connected fitness subscription service built around Tempo Studio and Tempo Move hardware, paired with a mandatory paid membership. If you own a Tempo device or subscribed to the service, you are paying for guided workouts, training content, and the digital platform that powers your fitness experience. The catch is that Tempo operates on auto-renewal, meaning your membership renews monthly at ₱2,204 (approximately $39.00 USD) unless you cancel before your renewal date. For many users in the Philippines, this auto-renewal model catches them off guard, especially if they assumed they were only buying equipment or completing a trial.

The 30-day risk-free period after device delivery can create confusion too. Many users think every charge is refundable during that window, but Tempo treats prepaid terms (12-month or 24-month plans) differently from monthly renewals. Understanding this distinction is critical to protecting yourself from unwanted charges.

The auto-renewal trap and how it affects you

Tempo's business model layers hardware, prepaid commitment, and automatic monthly charges together. If you bought a Tempo device with a 12-month prepaid membership, your subscription renews monthly after that year ends unless you actively cancel beforehand. This is not a subscription you can simply stop using; you must formally cancel through your account to prevent charges. Without that step, your card will continue to be charged monthly, even if you have not used the app in weeks.

Stopee has documented dozens of cases where users missed their renewal date because they expected a warning email or did not know where to find the cancellation option in their account. The warning email arrives, but it is easy to overlook, and support can be slow to respond. That is why knowing the exact cancellation steps is so important for you.

Where support is available for cancellation

Tempo offers 24/7/365 support through multiple channels: email at hello@tempo.fit, live chat on tempo.fit, and phone at +1 (833) 966-1777. The phone number is an overseas line, which may incur international charges if you call from the Philippines. Email and live chat are typically faster and leave a written record of your cancellation request, which is valuable if you need proof later that you attempted to cancel.

Pricing and billing structure explained

Tempo charges vary depending on your plan and when you subscribed.

If you subscribed through the Apple App Store or Google Play, your charges appear on those platforms, not on Tempo's website. That means you must cancel through App Store or Google Play settings, not through Tempo's account page. Many users cancel in one place and are shocked to find charges continue on another platform.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices and auto-renewal traps. Under this law, you have the right to cancel a subscription service without penalty, provided you follow the agreed cancellation process. If Tempo continues to charge you after you have clearly requested cancellation, that may violate the Consumer Act.

Additionally, if you are within the 30-day risk-free period after receiving a Tempo device, you can request a full refund of the membership portion if you are unsatisfied. Tempo's own terms acknowledge this window, but many users do not exercise it because they do not know it exists. Stopee recommends saving all cancellation communications in case you need to escalate a dispute to the National Bureau of Investigation (NBI) Consumer Complaint Division or file a formal complaint with the Department of Trade and Industry (DTI).

What the consumer act means for you

The Consumer Act requires that companies provide transparent billing, easy cancellation paths, and refund mechanisms for certain situations. If Tempo makes cancellation deliberately difficult, obscures the cancellation button, or continues charging after you have canceled, you can formally dispute those charges. Keep screenshots of your account, your cancellation confirmation, and any emails from Tempo as evidence.

How to cancel tempo if you subscribed on the website

Canceling directly through Tempo's website is the fastest and most straightforward path if you subscribed there.

1. Log in to your Tempo account on tempo.fit using your email and password.
   • If you forgot your password, click "Forgot password" and reset it via email.
2. Navigate to the Account or Membership section (usually found in your profile menu or settings).
   • Look for a tab labeled "Membership," "Billing," or "Subscription."
3. Locate your active membership plan and select "Cancel Membership" or a similar option.
   • Tempo may ask why you are canceling; provide honest feedback if prompted, but do not feel obligated to justify your cancellation.
   • Pro tip: Take a screenshot before you click cancel, in case Tempo asks for proof later.
4. Confirm the cancellation by clicking the final confirmation button.
   • You should see a confirmation message on screen immediately.
   • Warning: Some users report that this confirmation message disappears quickly; take a screenshot or note the confirmation date and time.
5. Check your email for a cancellation confirmation message from Tempo.
   • This email is your official proof of cancellation; save it in a folder you can access later.
   • If you do not receive an email within 10 minutes, contact Tempo support immediately at hello@tempo.fit.
6. Log back into your Tempo account within 24 hours to verify that your membership status now shows as "Canceled" or "Inactive."
   • If the status still shows as "Active" or "Renewing," your cancellation did not go through; contact support at once.

How to cancel tempo if you subscribed through app store or google play

If you subscribed via Apple App Store or Google Play, Tempo's website cancellation will not stop your charges. You must cancel through the app platform itself.

Canceling through apple app store

1. Open the Apple App Store on your iPhone or iPad.
   • If you are on a Mac, open the App Store app from your Applications folder.
2. Tap your profile icon in the top right corner, then select "Subscriptions."
3. Find "Tempo" in your active subscriptions list and tap it.
   • If you do not see Tempo, scroll down or search for it.
4. Tap "Cancel Subscription" (the button text may vary slightly).
   • Pro tip: Apple shows your next billing date and allows you to cancel after the current period ends; confirm you want immediate cancellation, not a delayed one.
5. Follow the on-screen prompts and confirm your cancellation.
   • Apple sends a confirmation email to your Apple ID email address within minutes.
6. Return to the Tempo app and log in to your account to verify your subscription now shows as inactive.
   • This may take up to 24 hours to sync.

Canceling through google play

1. Open the Google Play app on your Android phone or tablet.
   • If you are on a computer, visit play.google.com in your browser.
2. Tap your profile icon in the top right corner, then select "Payments and subscriptions."
3. Tap "Subscriptions" and find "Tempo" in the list.
   • Subscriptions are usually displayed in alphabetical order.
4. Tap on Tempo and select "Cancel subscription."
   • Warning: Google Play may ask whether you want to cancel immediately or at the end of your current billing period. Choose "Cancel now" if you want to stop charges immediately.
5. Follow any additional prompts to confirm, then receive a confirmation email from Google Play.
   • Save this email as proof of cancellation.
6. Open the Tempo app and verify your account shows as inactive or cancelled.
   • Syncing can take up to 24 hours.

Contacting tempo support if cancellation fails

If you have completed the cancellation steps above but still see an active subscription or received a charge after cancellation, escalate to Tempo support immediately.

How to contact tempo support for cancellation issues

Email: Send a clear, dated email to hello@tempo.fit with the subject line "Cancellation Request and Confirmation" and include your account email, name, the date you attempted cancellation, and a screenshot of your cancellation confirmation if you have one. Keep your message under 150 words and ask for a written confirmation that your membership is cancelled and will not renew.

Live chat: Visit tempo.fit and click the live chat icon (usually in the bottom right corner). Chat is often faster than email; ask to speak with a cancellation specialist and request a ticket number for your records before ending the chat.

Phone: Call +1 (833) 966-1777 for 24/7/365 support. Be aware this is an international number and may incur charges on your phone plan. When you call, have your account email and order number ready, and ask the representative to send you a written cancellation confirmation email after the call ends.

Pro tip: Always ask for a confirmation number, ticket number, or follow-up email from support. This documentation is essential if you later need to file a complaint with the DTI or dispute charges with your bank.

Refund eligibility and timeline

Whether you receive a refund depends on your plan type and how long you have been subscribed.

When you are eligible for a refund

You are eligible for a full or partial refund in these situations:

• You are within 30 days of receiving your Tempo device and want to return it with the membership.
• You subscribed to a prepaid term (12 months or 24 months) and paid upfront; Tempo may offer a pro-rata refund if you cancel early, though this is not guaranteed and varies by case.
• You were charged after you successfully cancelled your subscription; you can dispute this charge and request a refund from your bank or payment processor.
• You live in the Philippines and invoiced charges violate the Consumer Act; you can file a complaint with the DTI and request a refund as part of the resolution.

Refund timeline

If Tempo approves your refund, expect to see the funds return to your original payment method within 3 to 10 business days, depending on your bank or payment processor (GCash, Maya, credit card, etc.). If you do not see the refund after 10 business days, contact your bank and ask them to follow up with Tempo's payment processor.

Common mistakes when canceling tempo

Canceling a subscription can feel stressful, especially when money is involved, and it is easy to make a small mistake that delays or prevents your cancellation from taking effect.

Mistake 1: canceling in the wrong place

The most frequent error is canceling on Tempo's website when you actually subscribed through App Store or Google Play (or vice versa). Your cancellation will appear to work, but the other platform continues billing you. Before you cancel anywhere, check your last credit card statement or bank statement to see whether the charge came from tempo.fit, Apple, or Google. If you are unsure, contact Tempo support and ask them to confirm where your subscription is active.

Mistake 2: canceling after your renewal date

If you cancel after your membership has already renewed for the next billing cycle, you will be charged again. Tempo's system processes renewal charges a few days before your stated renewal date to account for payment processing delays. If your renewal date is March 15, do not wait until March 14 to cancel; cancel by March 10 or earlier to be safe. Stopee recommends setting a calendar reminder for 5 days before your renewal date.

Mistake 3: not saving your cancellation confirmation

If Tempo disputes whether you cancelled (or if you need to escalate to your bank), you will need proof. Screenshots of your account dashboard showing a "Cancelled" or "Inactive" status, plus the confirmation email from Tempo or your app platform, are your strongest evidence. Many users close the confirmation screen too quickly or delete the email, leaving themselves without proof if a charge appears later.

Mistake 4: assuming you have canceled just because you deleted the app

Deleting the Tempo app does not cancel your subscription. Your membership and auto-renewal continue in the background, and you will still be charged every month. The app is just software; the subscription itself lives in your account data on Tempo's servers. Uninstall the app only after you have confirmed your cancellation is complete.

What happens after you cancel tempo

Knowing what to expect after cancellation helps you avoid panic if something unexpected occurs.

Immediate changes after cancellation

Once Tempo processes your cancellation, your account status will change to "Inactive" or "Cancelled" within 1 to 24 hours. You may still be able to log in and view your account, but you will lose access to new guided workouts and training content. If you have a Tempo device, the hardware will not suddenly stop working, but the app will not download new classes or sync your workout data with Tempo's servers unless you resubscribe.

Data retention and deletion

Tempo retains user data (workout history, account information, payment records) after cancellation, as outlined in its privacy policy. If you want your data deleted entirely, you must submit a separate deletion request to hello@tempo.fit or contact support via live chat. Stopee recommends saving any workout history or personal data you value before requesting deletion, as Tempo may permanently remove it once the deletion request is processed.

How long until your final charge

Your final charge will be the renewal payment that was processed on or shortly before your cancellation date. If you cancel before your renewal date, no additional charges will occur. If you cancel after a renewal has already posted, that charge is yours, and you would need to request a refund from Tempo directly or dispute it with your bank. Future monthly charges will cease once Tempo marks your membership as cancelled.

Mistakes to avoid and how stopee can help

Cancelling a fitness subscription should not be a battle. Stopee has helped thousands of consumers navigate these exact scenarios, from disputed charges to confusing cancellation processes. If Tempo refuses to cancel your account, continues charging you after you have cancelled, or ignores your support requests, Stopee connects you with verified consumer advocacy resources and helps you understand your rights under Philippine consumer law. The DTI and NBI Consumer Complaint Division are your allies if Tempo does not respond within a reasonable timeframe.

Recap: your cancellation checklist

Support contact information and escalation resources

If you need to cancel Tempo or resolve a billing issue, use these verified contact methods:

• Email: hello@tempo.fit (response time 24-48 hours)
• Live chat: Visit tempo.fit and click the live chat widget (available 24/7)
• Phone: +1 (833) 966-1777 (24/7/365 support, international charges may apply)
• Website support: support.tempo.fit (FAQ and billing information)

If Tempo does not respond to your cancellation request within 5 business days or continues to charge you after you have cancelled, escalate to:

• Department of Trade and Industry (DTI): Visit consumercare.dti.gov.ph or call 1-555-4DTI (1-555-4384) to file a formal consumer complaint.
• National Bureau of Investigation (NBI) Consumer Complaint Division: Submit a complaint in person at their office or through their online portal.
• Your bank or payment processor: If charges continue after cancellation, contact your bank's dispute resolution team and request a chargeback.

Stopee has helped thousands of consumers cancel subscriptions and recover unwanted charges. If your Tempo cancellation does not go smoothly, Stopee provides step-by-step guidance and connects you with the consumer protection resources you need to resolve the issue fairly and quickly.