Manage Julep

How to cancel your julep subscription and avoid the charges that catch most people

What is julep and why you might want to cancel

Julep is a beauty brand known for nail polish, makeup and skincare products. For over a decade, the company offered a monthly subscription box called Maven, which delivered curated or customised beauty products to subscribers' doors. The Maven programme operated on two main tiers: a lower-cost customisable option and a premium luxe version with more prestige items and exclusive perks. However, Julep retired the Maven subscription in 2019, shifting focus to direct product sales instead of recurring boxes. If you subscribed to Maven during its active years or hold prepaid credit, understanding your cancellation options is essential to protect your wallet.

Why australians are cancelling julep

Public reports from subscribers reveal a consistent pattern: many people signed up for Maven's promised value but encountered frustration when trying to manage or cancel their subscriptions. Common cancellation frustrations include unclear renewal windows, tight cut-off dates that triggered unexpected charges, and slow or inconsistent responses from customer service. When Julep retired Maven in 2019, the company issued store credit or gift cards to prepaid subscribers instead of refunds, a decision that left many customers angry and out of pocket. Today, if you still hold Julep credit or are charged unexpectedly, knowing how to cancel and claim your consumer rights becomes your strongest tool.

The cost of staying subscribed

Historical subscription tiers cost between approximately A$37 and A$60 per month, depending on which Maven plan you held. For subscribers who continued paying after the programme changed, or who received gift cards they never redeemed, those costs add up fast. Stopee has helped thousands of consumers audit their recurring charges and reclaim money from forgotten subscriptions, and Julep subscriptions are among the services Australians most often discover they're still paying for.

Historical julep maven pricing in australian dollars

This table shows the two main Maven subscription tiers as they operated before retirement in 2019, converted to approximate AUD at early January 2026 exchange rates.

How to contact julep and cancel your subscription

Julep customer service operates from the United States, which means cancellation requests must be made through specific contact channels. Unlike many local Australian retailers, Julep does not maintain an Australian phone line or office, so you'll need to reach out via international phone or email.

Your cancellation contact methods

The company provides three main contact options for subscription management and cancellation requests. Each method has different response times, so Stopee recommends choosing based on how urgently you need confirmation.

1. Phone: Call 1-877-651-3292 (US toll-free number)
   • This is the fastest method if you can reach someone during US business hours
   • Keep in mind the time difference: US Pacific Time is typically 17-18 hours behind Australian Eastern Time
   • Call early morning your time (late evening US time) or wait until evening your time for best connection odds
2. Email to maven@julep.com (primary Maven subscription address)
   • Use this if you prefer written confirmation of your cancellation request
   • Expect a response within 3-5 business days
   • Keep your email and any reply for refund disputes or chargebacks later
3. Alternative email addresses: info@julep.com or blake@julepdigital.com
   • Try these if maven@julep.com bounces or doesn't respond within a week
   • Pro tip: Email all three addresses simultaneously with the same request to speed up response time

What to include in your cancellation request

Whether you call or email, provide clear information so Julep processes your cancellation without delays. Vague requests often get lost or result in slow handling, which keeps your charges active longer.

• Your full name exactly as it appears on your Julep account
• Email address associated with your subscription
• Account number or order history reference (if you have it)
• The words "I wish to cancel my subscription effective immediately" or "I request cancellation of my Maven subscription as of [today's date]"
• Your Australian phone number and preferred contact method for confirmation
• If you have prepaid credit or were charged unexpectedly, mention the dollar amount and date

Your timeline for cancellation and what happens next

Understanding Julep's cancellation timeline protects you from surprise charges. Historical subscription records show the company operated a monthly billing cycle with a monthly cut-off window for skipping or modifying boxes. If you missed that window, you were billed for the next box regardless.

Immediate actions you must take

The moment you decide to cancel, act within this timeline to avoid unwanted charges. Stopee recommends taking these steps in order on the same day you decide to cancel.

1. Contact Julep immediately using the phone or email methods above
2. Request written confirmation of your cancellation date by email
3. Screenshot or photograph your cancellation confirmation message and save it
4. Check your bank or credit card statement daily for the next 14 days after cancellation
5. If a charge appears after your cancellation date, contact your bank immediately (see refund section below)

What to expect after you cancel

Cancellation doesn't happen automatically the moment you request it. Here's the realistic timeline:

• Day 1: You contact Julep with your cancellation request
• Days 2-3: Julep processes your request (may not happen until next business day if you call outside US hours)
• Days 3-5: You receive written confirmation by email
• Days 7-14: Charges should stop appearing on your next billing cycle
• After Day 14: If charges continue, escalate to your bank or credit card provider

Warning: Do not assume you're cancelled just because you've sent an email or left a voicemail. Julep's response times are historically slow, and many subscribers report continuing to be charged weeks after their cancellation request. Always wait for written confirmation before considering yourself cancelled.

Understanding prepaid credit and julep's 2019 maven retirement

When Julep retired Maven in 2019, the company handled prepaid subscriber balances in a way that left many customers frustrated. This section explains what happened and how it affects your cancellation today.

What happened to prepaid maven subscribers

Subscribers who had paid in advance for future Maven boxes faced a choice: Julep offered store credit or gift cards instead of cash refunds. Many customers were angry about this decision and felt they'd lost their money. If you were a prepaid subscriber in 2019 or received a gift card instead of a refund, you may still have unredeemed balance in your account.

Checking for unused julep credit

If you subscribed to Maven before its retirement, contact Julep to ask about any remaining store credit or gift card balance tied to your account. Include these details in your email or call:

• Your approximate subscription dates
• How much you believe you had prepaid
• Whether you received a gift card number or store credit confirmation

Pro tip: If you hold a gift card or store credit from Julep's 2019 Maven retirement, you can use it to purchase products directly from their website before you cancel. This recoups some of your money and makes cancellation simpler once the credit is spent.

Refunds, chargebacks and your consumer rights in australia

If Julep continues to charge you after you've requested cancellation, Australian Consumer Law gives you strong protections. Stopee recommends understanding these rights before you escalate your dispute.

Your rights under australian consumer law

The Australian Consumer Law protects you when a business supplies services (like subscriptions) that don't match what was promised. If Julep:

• Continues to charge you after you've cancelled
• Refuses to provide written cancellation confirmation
• Fails to process a refund within a reasonable timeframe

...you have the right to pursue a refund through your bank, credit card company, or the Australian Competition and Consumer Commission (ACCC).

How to request a refund

Follow this sequence to recover money you believe Julep charged unfairly.

1. Contact Julep directly via email and request a refund in writing
   • State the charge date, amount and reason (e.g., "Charged after cancellation on [date]")
   • Request a refund within 7 days
   • Save the email and any reply
2. Wait 7-10 business days for Julep's response
   • If they respond and issue a refund, confirm receipt within 5 business days
   • If they ignore you or refuse, move to Step 3
3. Contact your bank or credit card company and request a chargeback
   • Explain that you cancelled the subscription but were charged anyway
   • Provide your cancellation request email and any confirmation from Julep
   • Your bank can reverse the charge and refund you directly
4. If the charge is large or you've been charged repeatedly, lodge a complaint with the ACCC
   • Visit scamwatch.gov.au or call 1300 792 958
   • Provide all evidence: cancellation requests, charges, emails, bank statements
   • The ACCC investigates unfair billing practices and can take action against the business

Timeframes for refunds

Under Australian Consumer Law, a business must refund you within a reasonable timeframe, typically 7-14 days. If Julep doesn't refund within this window after you've requested cancellation, you're entitled to escalate to your bank or the ACCC.

Common cancellation mistakes and how to avoid them

Many Australians trying to cancel Julep make preventable errors that delay their cancellation or result in continued charges. You're not alone in finding this frustrating; Stopee has supported countless subscribers through exactly this process.

Mistake 1: assuming deletion of payment method equals cancellation

Removing your credit card from Julep's website does not cancel your subscription. The company will mark your account as unpaid, then attempt to re-bill you when you update your payment details. Always send a formal cancellation request via phone or email.

Mistake 2: not requesting written confirmation

Phone calls fade from memory. If you call to cancel, immediately follow up with an email to maven@julep.com saying: "This is to confirm my cancellation request made by phone on [date] with [name of staff member if you remember]." Keep the confirmation email forever.

Mistake 3: missing the billing cut-off window

When Maven was active, a monthly cut-off meant that requests made after the deadline were charged. Today, cancellation is less time-sensitive, but calling early in the month (your time) still gives Julep more time to process your request before the next billing cycle.

Mistake 4: not checking your bank statement after cancellation

Julep's historical reputation includes reports of continued charges after cancellation. Check your bank or credit card statement every 3-5 days for 14 days after you request cancellation. If an unexpected charge appears, contact your bank immediately rather than waiting.

Mistake 5: throwing away gift cards or ignoring store credit

If you received a Julep gift card or store credit during the 2019 Maven retirement, that balance is still valid. Use it to buy products you actually want, then cancel. This recovers money you feel owed and simplifies your cancellation request.

After you cancel: your checklist and next steps

Cancellation isn't truly complete until you've verified no further charges appear. Use this checklist to confirm your cancellation is final.

Your post-cancellation checklist

If charges continue after cancellation

If a charge appears on your bank statement more than 5 days after your cancellation confirmation, act immediately.

1. Contact Julep again and ask why you were charged after cancellation
   • Include your original cancellation confirmation in the email
   • Set a 7-day deadline for a response
2. Contact your bank or credit card company and initiate a dispute
   • Explain that you cancelled the subscription and can prove it
   • Provide your cancellation email as evidence
   • Request a chargeback or reversal
3. Lodge a complaint with the ACCC if the charge is significant or repeated
   • Visit scamwatch.gov.au or call 1300 792 958
   • Include all emails, cancellation confirmations and bank statements

How to contact julep and the american beauty association

If you need to reach Julep for any reason after cancellation, or if you want to lodge a formal complaint, use these addresses and contact methods.

Julep customer service contact details

• Phone (US toll-free): 1-877-651-3292
• Email (Maven subscriptions): maven@julep.com
• Email (General inquiries): info@julep.com or blake@julepdigital.com
• Postal address (US): Check Julep.com for current mailing address (typically a Seattle PO Box)

Escalation: lodging a complaint with the ACCC

If Julep refuses to honour your cancellation or refund request, you can escalate to Australia's consumer regulator.

• ACCC (Australian Competition and Consumer Commission)
• Website: accc.gov.au or scamwatch.gov.au
• Phone: 1300 792 958
• Complaint form: Available on ACCC website; include cancellation emails, charge dates and amounts

Key takeaways and next steps

Cancelling your Julep or Maven subscription requires clear communication with a US-based company that historically has had slow customer service responses. Your strongest position is to request cancellation in writing, monitor your charges closely, and escalate to your bank or the ACCC if charges continue after you've cancelled. Stopee has helped thousands of consumers cancel similar beauty box and subscription services by breaking the process into clear, manageable steps and documenting everything. You now have the knowledge to cancel confidently and protect your money. Take action today: contact Julep, request written confirmation, and then monitor your bank statement for the next two weeks. If anything goes wrong, your bank and the ACCC are ready to help you recover your money.