Manage Julep

How to cancel julep and stop beauty box charges in 2024

What julep is and why you might cancel

Julep is a beauty brand that sells makeup, skincare, and wellness products directly from its website. For years, the brand operated Maven, a monthly beauty subscription box that sent personalized product selections to subscribers for approximately ₱25 per month (based on 2017 pricing). Many Philippines-based customers signed up for the convenience of monthly deliveries, only to realize later that recurring charges were still hitting their cards-or they simply wanted to try other beauty brands instead.

The situation today is more straightforward than it once was. Julep still actively sells products online, but clarity around current subscription offerings varies depending on which email list or rewards program you joined. This lack of transparency is exactly why you need a clear cancellation strategy, especially if you live in the Philippines and are dealing with international customer service delays.

The subscription model julep used

When you subscribed to Maven or any Julep recurring plan, you were enrolling in automatic monthly billing. The service promised personalized beauty items selected based on your preferences and skin type. Unlike a one-time product purchase, a subscription means the company has permission to charge your payment method on the same date each month until you explicitly cancel. That permission only ends when you take action-silence does not equal cancellation, and delayed communications can lead to phantom charges weeks after you thought you had stopped.

Why cancellation becomes complicated

Julep operates from the United States (based in Seattle), and customer support hours are Monday to Friday, 9 AM to 6 PM EST. If you live in the Philippines, that time zone difference means your cancellation request might take 24-48 hours longer to process. Additionally, Julep's publicly available cancellation paths are not clearly documented on its website, forcing many customers to resort to email support-a slower channel that leaves you vulnerable if the company claims they never received your request. Stopee exists to solve exactly this problem: we help you understand the fastest, most documented cancellation methods so you keep proof and avoid being charged again.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and receive fair treatment from businesses. Here is what that means for you when you cancel Julep.

Key protections that help you cancel

Philippine law requires businesses to honor cancellation requests within a reasonable timeframe and to stop charging your card once you have notified them. You have the right to cancel any subscription or recurring service, and the company must provide clear evidence that they received and processed your cancellation. If Julep continues to charge you after you have cancelled, that is a violation of the Consumer Act, and you can escalate the matter to the Department of Trade and Industry (DTI).

Additionally, if you cancelled in writing (email counts), you can use that email as proof in a dispute with your bank or payment provider. The Consumer Act also entitles you to a refund of any charges made after your cancellation was confirmed, minus any services already delivered. This protection is especially valuable if you live abroad or deal with language barriers-the law is on your side.

What to do if julep refuses to cancel

If you send a cancellation request and Julep continues to bill you, you have escalation options. First, dispute the charge with your bank, credit card issuer, GCash, or Maya account. Most payment processors side with the customer when a business cannot prove the subscription was still active. Second, file a complaint with the DTI if you believe the company is engaging in unfair billing practices. Having screenshots, email confirmations, and billing records makes your case much stronger. Stopee recommends documenting everything-timestamps matter in disputes.

Methods to cancel julep

You have several cancellation routes available, and the one you choose depends on whether you have online account access and how quickly you want the process completed.

Cancel through your online julep account

The fastest path is to log into your Julep account and look for a subscription management area. The steps are straightforward:

1. Go to julep.com and sign in with your email and password.
   • If you forgot your password, use the "Forgot Password" link on the login page and follow the email reset instructions.
2. Navigate to your account dashboard or profile section.
   • Look for tabs or links labeled "Account," "Membership," "Subscription," "Orders," or "Rewards."
3. Find the "Subscription" or "Maven" section.
   • Some accounts show a "Manage Subscription" or "Cancel Subscription" button. Click it if visible.
   • If no cancel button appears, note the exact subscription name and billing date-you will need this information for your email request.
4. Confirm the cancellation.
   • The system may ask why you are cancelling (optional feedback). Complete this if you wish, then confirm your cancellation request.
5. Take a screenshot of the cancellation confirmation.
   • This is your proof. Save it to your phone, email, or cloud storage immediately.

Pro tip: If the Julep website does not show a cancel button or subscription management area, this is common for accounts created before the current website redesign. Move directly to email cancellation instead of spending time searching-email is officially supported and leaves a paper trail.

Cancel by email (most reliable for philippines customers)

Email cancellation is your best option if you value documentation and do not have time to navigate a time zone difference. Here is how to do it correctly:

1. Draft a cancellation email from the same email address linked to your Julep account.
   • This is important: the company uses your registered email to verify account ownership.
2. Address the email to maven@julep.com.
   • This is the official Maven and subscription support address.
3. Include these details in the email:
   • Your full name (first and last).
   • Your Julep account email address.
   • Your order or account number if you can find it (check your confirmation email or account page).
   • The date of your last charge or the date the next charge is scheduled.
   • A clear statement: "I request to cancel my Julep subscription effective immediately. Please confirm cancellation and ensure no further charges are applied to my account."
4. Send the email and save a copy.
   • Forward yourself a copy or take a screenshot showing the date sent. You need proof that you made the request.
5. Wait for a response (typically 2-5 business days, longer if it is a weekend or US holiday).
   • Julep should reply with a confirmation showing your cancellation has been processed. Save this reply as proof.

Warning: Do not cancel by phone unless you have absolutely no other option. Phone cancellations leave no written record, and if the company claims they never received the request, you have no proof. Always choose email or account dashboard for documentation.

Timeline and what happens after cancellation

Understanding the post-cancellation timeline helps you spot unauthorized charges before they become bigger problems.

The first 24-48 hours after your request

Once you submit a cancellation request (email or online), Julep needs time to process it. During this window, your account is still technically active, and if your billing date falls within the next 24-48 hours, you may be charged one final time. This is normal. What matters is that the charge after your cancellation confirmation should be refunded or it should not happen at all.

Pro tip: If your billing date is coming up within 48 hours, call your bank or payment provider on the same day you cancel and inform them that you have requested a subscription cancellation. This acts as an extra safeguard and speeds up any refund disputes.

Days 3-7 after cancellation

By this point, you should have received an email confirmation from Julep or seen a status update on your account dashboard. Check your email (including spam and promotions folders) for a confirmation. If you cancelled via account dashboard, the subscription should no longer appear in your account settings or show as "active" on your next login.

Monitor your bank or payment account for any unexpected charges. Set a phone reminder to check on day 5 and again on your old billing date. Most issues surface within this window, and catching them early makes resolution much faster.

After day 7: confirming cancellation success

If you have not received a cancellation confirmation email and your subscription still shows as active in your Julep account, send a follow-up email to maven@julep.com with the subject line "Cancellation Confirmation Follow-Up" and your original request date. Include a reference to your original cancellation request and ask for written confirmation that your subscription is cancelled.

Once you receive that confirmation, your cancellation is officially complete. Stopee advises you to keep this email for at least 6 months in case any billing disputes arise later.

Refunds and what you are owed

Clarity around refunds depends on whether you cancelled before or after your billing date.

Refunds for charges made after cancellation

If Julep charged your card after you cancelled and you have proof of your cancellation request, you are entitled to a refund of that charge. Contact your bank or payment provider and file a dispute, referencing your cancellation email as proof. Most banks process these disputes within 10-15 business days and will credit you the full amount if Julep cannot produce evidence that the subscription was still active when the charge occurred.

Refunds for pre-cancellation charges

Charges made before your cancellation request was confirmed are generally non-refundable unless you are within Julep's 30-day return window for products. However, if the service quality was poor or products were damaged or never delivered, you can request a refund by emailing maven@julep.com with photos or description of the issue.

Processing time for refunds

Bank refunds typically post within 5-10 business days after the dispute is resolved in your favour. If Julep processes a refund directly, they will send you a credit or original payment method reimbursement within 7-14 business days. Stopee recommends checking your bank statement twice weekly during this window to confirm the refund has posted.

Common mistakes people make when cancelling julep

Cancelling a subscription should be simple, but small errors often lead to continued charges and frustration. Here are the traps to avoid.

Mistake 1: assuming silence means cancellation

If you send a cancellation email and do not receive a reply within 5 business days, you cannot assume the subscription is cancelled. The company may claim they never received your email, and without a confirmation response, you have less evidence. Always follow up if you do not hear back, and always keep a copy of your original request. Do not wait until the next charge appears to follow up.

Mistake 2: cancelling through the wrong contact address

Julep has multiple email addresses for different departments. If you email a general inquiry address instead of maven@julep.com, your request may end up in the wrong queue and take weeks to get routed back to the subscription team. Always use maven@julep.com for subscription and cancellation matters.

Mistake 3: not checking your account before cancelling

Some customers try to cancel a regular product order instead of a subscription. If you placed a one-time order, you cannot cancel it after it ships-you can only request a return or refund within 30 days. Know what you are cancelling before you take action. Log in to your account and check whether the item shows as "Subscription," "Recurring," or "One-Time Order."

Mistake 4: relying on a phone call alone

If you call Julep's support line at (877) 651-3292, get the agent's name and a reference number. Send a follow-up email summarizing what you discussed. Phone calls leave no documentation, and agents may have different understandings of what you asked for. Email + phone is the safest combination.

Pricing and subscription comparison

Understanding what you were paying for helps clarify what you should expect to stop paying for once you cancel.

Note: Exact current pricing for Philippines-based customers is not published on Julep's website. If you are uncertain which plan you are on, check your last billing email or statement-it will show the exact amount and description. Use that to confirm with Julep support if needed.

Step-by-step cancellation checklist

Use this checklist to make sure you do not miss any steps and that you have all the documentation you need.

1. Take a screenshot of your current Julep account page showing your active subscription, account email, and last billing date.
2. Locate your last billing email from Julep (search for "receipt," "confirmation," or "order" in your email).
3. Try logging into your Julep account and looking for a "Cancel Subscription" or "Manage Subscription" button.
4. If no online cancel button exists, draft a cancellation email with your full name, account email, and a clear cancellation request.
5. Send the email to maven@julep.com and take a screenshot of the sent email.
6. Save the sent email or screenshot with the subject line, recipient, date, and time visible.
7. Wait 2-5 business days for a response (allow longer if it is a weekend or US holiday).
8. Check your email (including spam) for a cancellation confirmation from Julep.
9. Log back into your account and verify the subscription no longer shows as active.
10. Set a reminder to check your bank statement on your old billing date to confirm no charge appeared.
11. If a charge appears after your cancellation date, contact your bank and file a dispute, attaching your cancellation email as proof.

When to escalate and where to report julep

If Julep does not respond to your cancellation request within 5 business days or continues to charge you after you have cancelled, you have recourse options.

Escalation steps

First, send a follow-up email to maven@julep.com with the subject "Cancellation Follow-Up: Urgent" and reference your original cancellation request by date. Ask for a response within 48 hours. If you still do not receive a reply or cancellation is not processed, proceed to your payment provider. Contact your bank, credit card issuer, GCash support, or Maya customer service and explain that you cancelled a subscription but were charged after your cancellation date. Provide your cancellation email as evidence.

If your payment provider sides with you (which they usually do), you receive a refund and the company receives a chargeback. Most businesses respond quickly to chargebacks because they incur fees and damage their payment processor standing.

Filing a complaint with the DTI

If Julep continues to charge you despite your cancellation and your payment provider is unable to help, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI handles unfair billing and deceptive practices. You will need to provide documentation of your cancellation request, all charges made after cancellation, and proof that you attempted to resolve the issue directly with the company. Stopee encourages you to file a DTI complaint if you believe you are being unlawfully charged-the process is free and gives you legal standing in a potential dispute.

Cancellation address for julep

If you need to send written cancellation correspondence by post (though email is faster and recommended), here is the address:

Julep
Seattle, WA
United States

Note: Mailing a physical letter takes 2-4 weeks to arrive and process, making it significantly slower than email cancellation. Email maven@julep.com is your fastest, most documented option, especially from the Philippines.

Why you should use stopee to cancel with confidence

Cancelling a subscription sounds simple until you are caught waiting for a response, uncertain whether your request was received, or dealing with an unexpected charge weeks later. Stopee exists to eliminate that uncertainty. We provide step-by-step cancellation guides for hundreds of services, including Julep, so you know exactly what to do, what proof to keep, and how to escalate if things go wrong. Our guides are based on real consumer law (like the Philippine Consumer Act), real company policies, and real customer experiences.

When you follow the methods outlined here, you are armed with the same knowledge that customer service specialists use. You have email templates, checklist items, and escalation options. You know your rights and what to do if the company ignores you. That is empowerment. Whether you are cancelling because you found a cheaper brand, want to save money, or are simply unhappy with the product quality, Stopee has helped thousands of consumers cancel subscriptions without stress, reclaim their money, and move on to services that actually serve them.

Do not let a subscription linger because you are unsure of the process. Use this guide, send that email, keep your proof, and trust that you have the law and Stopee on your side.