Manage Julep

How to cancel your julep subscription in the UAE and avoid common traps

What julep is and why you might want to leave

Julep is a direct-to-consumer beauty brand that delivers makeup, skincare, and nail products through its website and mobile app. The brand operates two main purchasing models: one-time purchases and Club Julep Rewards, a recurring subscription service that sends curated beauty items to your door on a schedule you choose.

If you're reading this, you likely subscribed during a promotional period, discovered the products weren't right for your skin or style, or simply decided the recurring charges no longer fit your budget. Whatever your reason, Stopee is here to walk you through the cancellation process step-by-step so you can exit cleanly and protect your wallet.

Who uses julep in the UAE

Julep ships to select international markets, including the UAE, where customers purchase through julep.com or third-party retailers. Many UAE-based subscribers started with promotional offers that made the first box seem like an unbeatable deal, only to discover subsequent charges mounting each billing cycle.

If that sounds familiar, you're not alone. Stopee has helped thousands of consumers understand their subscription rights and cancel without unnecessary delays or hidden fees.

Why you should cancel now (if you've decided to)

Every day you delay costs money. Julep's Club Rewards membership renews automatically on your billing date unless you actively cancel beforehand. Unlike some services, Julep does not offer prorated refunds for mid-cycle cancellations, so the sooner you act, the sooner you stop the charges.

Your consumer rights under UAE law

The UAE Consumer Protection Law grants you specific rights when cancelling subscriptions and recurring charges.

What UAE law protects

Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you have the right to cancel distance contracts (including online subscriptions) within 14 days of purchase without penalty, provided you notify the seller in writing. This applies to your first Julep box if you cancel within the 14-day window from delivery.

Additionally, traders must clearly disclose all recurring charges, cancellation terms, and billing dates before you subscribe. If Julep's terms were unclear or you were not explicitly told about auto-renewal, you have grounds to request a full refund even after the 14-day period.

Where to escalate if julep refuses

If Julep ignores your cancellation request or refuses to process a legitimate refund, contact the Abu Dhabi Department of Municipality and Transport (DMT) Consumer Protection Section or the relevant consumer authority in your emirate. Stopee recommends documenting all communication with Julep (emails, chat logs, call recordings where legal) before escalating.

Cancellation methods: which one works fastest

You have three ways to cancel Julep, each with different timelines and success rates. Stopee's recommendation: start with the online method, which is fastest, and only move to email or phone if that fails.

Method 1: cancel online via your account (fastest)

Cancelling through your Julep account dashboard is the quickest path and leaves you with immediate confirmation.

1. Open your web browser and go to julep.com.
   • Do not use the mobile app for cancellation; the web version has clearer navigation.
2. Log in with your email and password.
   • Pro tip: If you forgot your password, reset it now using "Forgot Password" before proceeding.
3. Navigate to your account settings or profile page (usually labelled "My Account" or "Account Settings" in the top menu).
   • Look for a "Subscriptions", "Membership", or "Club Julep Rewards" section.
4. Find your active Club Julep Rewards subscription in the list.
   • You will see your next billing date and current status (usually "Active").
5. Click the cancellation option next to your subscription.
   • Julep may ask you to confirm once or twice - this is normal.
   • Warning: Do not close the browser tab until you see a confirmation message or receive a confirmation email.
6. Screenshot or save the confirmation number and the page showing "Cancelled" status.
   • You will need this proof if you dispute a charge later.

Timeline: Cancellation takes effect immediately in your account. Your next billing charge will not occur after your current membership term ends.

Method 2: cancel by email (safest for documentation)

Email leaves a written trail and is ideal if you want proof of your cancellation request or if the online method fails.

1. Open your email client and draft a new message to info@julep.com.
   • Use a subject line like "Cancel Subscription - [Your Name]".
2. Include the following information in the body:
   • Your full name (as it appears on your account).
   • Your registered email address.
   • Your account order number (from any Julep receipt or invoice).
   • Your request: "I request immediate cancellation of my Club Julep Rewards subscription."
   • Today's date.
3. Send the email and wait for a response.
   • Pro tip: Stopee recommends requesting a read receipt so you know Julep received your message.
4. Expect a reply within 2 to 5 business days.
   • Julep's customer service will confirm cancellation and may ask you to verify identity details.
5. Save the entire email thread (both your request and Julep's confirmation) to a folder or print it.
   • You will need this if a charge appears after cancellation.

Timeline: Email cancellations typically take 3 to 5 business days to process. Plan ahead if your billing date is approaching.

Method 3: cancel by phone (if urgent)

Call Julep's customer service line if you need immediate verbal confirmation or if your billing date is imminent.

1. Dial the Julep customer service number: (877) 651-3292.
   • Note: This is a US number; international calls may incur charges depending on your phone plan.
2. Wait for a representative and explain: "I want to cancel my Club Julep Rewards subscription immediately."
   • Have your account email, order number, and billing date ready.
3. Ask the representative to confirm your cancellation in real time and provide a cancellation reference number.
   • Pro tip: Stopee strongly suggests recording this call if your local laws permit (check UAE regulations; some jurisdictions require all-party consent).
4. Request that Julep email you a cancellation confirmation with the reference number.
   • Do not hang up until they confirm they will send the email.
5. Save that confirmation email immediately.
   • This is your legal proof of cancellation.

Timeline: Phone cancellations take effect the same day. Your subscription status updates within 24 hours.

Cancelling app store subscriptions (Apple and google play)

If you subscribed to Club Julep Rewards through Apple App Store or Google Play, you must cancel through those platforms, not through Julep's website.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
2. Tap "Subscriptions".
   • You will see all your active app subscriptions listed.
3. Find and tap "Julep" in the list.
   • If Julep is not visible, scroll down or search.
4. Tap "Cancel Subscription".
   • Apple will ask you to confirm; tap "Confirm" to proceed.
5. You will see a confirmation that your subscription ends on a specific date.
   • Your membership remains active until that date; no refund is issued for the current period.

Pro tip: Apple does not charge you again after the cancellation date, even if Julep's system tries to bill you. If a charge appears, contact Apple Support for a refund.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Select "Subscriptions".
   • All your active subscriptions appear here.
3. Tap "Julep".
   • Google shows your subscription status and next billing date.
4. Tap "Cancel Subscription".
   • Google will confirm your choice and show your final billing date.
5. Your cancellation is immediate; no further charges occur after the current period ends.
   • Warning: Screenshot this confirmation screen as proof.

Pro tip: Google Play offers stronger purchase protection than many services. If you believe you were charged in error after cancellation, Google will refund you within 48 hours if you request it through the Play Store.

What happens after you cancel

Cancelling Julep stops future charges, but your access and data handling work in specific ways that Stopee wants you to understand.

Your access and deliveries

Once you cancel, no new Julep boxes ship to your address. Your current membership benefits remain active until the end of your paid billing period (for example, if you cancel mid-month but paid until the 15th, you keep access until the 15th).

If a box was already in fulfillment when you cancelled, Julep will still deliver it. Contact customer service immediately if you receive an unwanted box after cancellation; you can return it within Julep's standard 30-day return window for a full refund.

Your account and data

Julep retains your account data (order history, email, payment method on file) indefinitely unless you request deletion. If you want Julep to delete your personal information, email info@julep.com with the subject "Data Deletion Request" and include your full name and email address.

Pro tip: Under UAE and international data protection standards, Julep must delete your data within 30 days of your request. Keep a copy of your deletion request email for your records.

Will you get a refund after cancelling

This is where many consumers feel frustrated with Julep's policy. Stopee wants you to know exactly where you stand.

Standard refund policy

Julep does not offer prorated refunds for subscription cancellations. This means if you paid for a full month and cancel halfway through, you do not receive a refund for the unused half-month. Your membership simply stops renewing after your current paid period ends.

However, products you receive can be returned within 30 days for a refund or exchange. Shipping costs are non-refundable and deducted from your refund. Gift cards and clearance items cannot be returned.

When you can claim a refund

You have grounds to request a full refund in these situations:

• You cancel within 14 days of your first Julep delivery (UAE distance-selling law applies).
• Julep failed to clearly disclose auto-renewal or cancellation terms before you subscribed.
• You were charged after you submitted a cancellation request (billing error).
• The products arrived damaged or were significantly different from the description.

How refunds are processed

If you qualify for a refund, Julep credits the amount to your original payment method within 14 business days of approving your claim. If you returned items, Julep counts the return-received date as the start of the 14-day clock.

Pro tip: If a refund does not appear within 14 business days, contact your bank or credit card company. Most UAE banks can file a chargeback or dispute on your behalf if Julep does not honour the refund.

Julep pricing in the UAE

Understanding what you are paying for helps you decide whether Julep is worth keeping or worth cancelling.

Current retail prices for julep products

Club Julep Rewards typically costs between AED 180 and AED 220 per month, depending on the box tier and any current promotions. Shipping adds AED 40 to AED 60 per delivery. If you subscribed at a discounted first-box rate, expect full price from month two onwards.

Common mistakes people make when cancelling julep

Cancelling a subscription should be simple, but Julep's interface and policies are designed to make it slightly confusing. Stopee has reviewed hundreds of cancellation complaints, and these are the traps you must avoid.

Mistake 1: assuming you cancelled when you only paused

Julep offers a "Pause" option that suspends your subscription for one or more months without cancelling. If you click "Pause" by accident, your membership remains active and you will be charged when the pause ends. Always confirm you selected "Cancel" and not "Pause".

Mistake 2: cancelling on the app instead of the website

Julep's mobile app subscription settings are incomplete. If you cancel through the app, your request may not process correctly. Always use the website (julep.com) or email to ensure your cancellation is recorded in Julep's system.

Mistake 3: not saving confirmation proof

Julep's confirmation emails sometimes go to spam or are delayed. If you do not screenshot or save proof of your cancellation at the moment you submit it, you have no way to prove you cancelled if a charge appears later. Stopee recommends saving a screenshot of the cancellation confirmation page and forwarding your confirmation email to yourself as a backup.

Mistake 4: cancelling days before billing without allowing time for processing

If you cancel via email or phone, it takes 2 to 5 business days to process. If your billing date falls within that window, a charge may still appear. Always cancel at least 5 business days before your next billing date to avoid overlapping charges.

Mistake 5: not checking your payment method after cancellation

After cancelling, verify that Julep's recurring payment authorization (sometimes called a "mandate" or "standing order") is removed from your bank account or credit card settings. Some banking systems leave the authorization active even after the merchant stops charging. Contact your bank if the Julep authorization is still listed 10 days after cancellation.

Step-by-step cancellation checklist

Print or bookmark this checklist so you can tick off each step and ensure nothing is missed.

Cancelling julep: what stopee recommends

Stopee has guided consumers through thousands of subscription cancellations, and the clear consensus is this: cancel online first, escalate to email if that fails, and always save proof.

If Julep charges you after you cancel or refuses to process your cancellation request, do not accept silence as an answer. Invoke your rights under UAE Consumer Protection Law. Contact your bank for a chargeback. Escalate to the DMT Consumer Protection Section in your emirate. Julep, like all traders operating in the UAE, must honour legitimate cancellation and refund requests.

Your money is yours to protect. Stopee has helped thousands of consumers cancel Julep subscriptions in the UAE and recover refunds when merchants refused to honour them. If you encounter resistance from Julep, contact Stopee for guidance on your next steps or to file a complaint with the relevant consumer authority.

Contact information for julep customer service

Email: info@julep.com

Phone: (877) 651-3292 (US-based number; international calls may incur charges)

Website: julep.com

Mailing address: Julep Inc., Seattle, Washington, USA (check julep.com for current address)

If julep does not respond

UAE consumer escalation: Abu Dhabi Department of Municipality and Transport (DMT) Consumer Protection Section or your local emirate consumer authority.

Remember: Stopee is here to empower you to cancel with confidence and protect your money. Whether you are leaving Julep today or researching your options, your consumer rights are clear, and Stopee has helped thousands of people in the UAE enforce them. Cancel now, and stop the charges today.