Manage Radish

How to cancel radish and recover your coins before platform closure

What you need to know about radish before you cancel

Radish was a mobile-first fiction platform offering bite-sized serialized episodes across romance and other genres. Readers purchased coins to unlock premium chapters, and the platform used a mix of one-off purchases and auto-refilling subscription plans. In 2025, Radish announced an end-of-service schedule, meaning the entire platform will shut down and you will lose access to content and unused coins unless you act now.

This matters because your remaining coin balance, purchased chapters and subscription status are all affected by the closure timeline. Understanding the structure of your account-whether you paid directly or through a marketplace like Apple or Google-determines who refunds you and how long you have to claim your money back.

The closure timeline and what it means for you

Radish has published a phased shutdown schedule. The coin shop closed first, preventing new purchases. Full platform access will end on a stated date, after which your account becomes inaccessible and unused coins are forfeited. This creates urgency: you cannot recover coin value after the service end date, and any refund claim must be lodged before the company dissolves its Australian entity.

If you have active subscriptions or unused coins, you are in a race against time. Stopee recommends reviewing your cancellation options within the next 7 days.

Who controls your refund: radish or your payment provider

Radish used two billing routes, and this distinction is critical. Direct purchases (made inside the Radish app using a card) are handled by Radish. Marketplace purchases (through Apple App Store, Google Play, or Samsung Galaxy Store) are handled by those platforms. Your refund claim goes to whichever entity processed the charge.

Your consumer rights under australian consumer law

You have protection under the Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010 (Cth). These rights do not vanish because a company shuts down.

Refunds for services not rendered or digital content you cannot access

If Radish closes before you have read all the chapters you paid for, or if your coins expire because the platform shut down, you have a strong case for a refund under section 139A of the ACL (automatic refund guarantee). The law states you are entitled to a refund if a service is not provided, or if digital content becomes inaccessible through no fault of your own.

The ACCC (Australian Competition and Consumer Commission) has published guidance stating that platform closures do not release companies from refund obligations. You can lodge a complaint with the ACCC if Radish refuses to refund unused coins or inaccessible purchased content.

Cancelling an auto-refilling plan before renewal

If you have an active auto-refilling coin plan or Radish Plus subscription, you must cancel it to stop being charged. Under the ACL, companies must make cancellation "easy and at least as easy as the purchase." If Radish has made cancellation difficult or removed the option, that is a breach. Document any barriers you encounter; they strengthen a complaint to the ACCC.

The statutory cooling-off period (14 days from purchase) may also apply to your subscription if you purchased it directly. If you are within 14 days of signup and have not used the service substantially, you can demand a full refund under section 139A even if you cancel "just because."

How to cancel radish step by step

Your cancellation method depends on how you paid and whether you have an active subscription. Follow the path that matches your account.

If you paid through apple app store or google play

These are marketplace-managed subscriptions. Radish does not process the refund; the platform does. This gives you extra leverage because Apple and Google have published refund policies that often exceed Radish's own.

1. Open the app store on your phone (Apple App Store or Google Play).
   • On iPhone: Settings > [Your Name] > Subscriptions > Radish > Cancel Subscription
   • On Android: Google Play > Account > Subscriptions > Radish > Cancel Subscription
2. Select "Cancel Subscription" and confirm. The app will show you the date your plan ends.
3. Request a refund within 48 hours of cancellation by starting a refund request in the same app store menu. Do not wait.
4. If the store denies your refund, reply with this reason: "The service provider (Radish) has announced end-of-service and I will not receive the full benefit of my subscription before the platform closes. I am requesting a refund under the consumer protection policy for services not delivered."
5. Keep screenshots of the closure announcement and your subscription dates. These prove the service was not delivered as advertised.

If you paid radish directly (card inside the app)

Direct purchases are your responsibility to dispute. Radish handles the refund, but the Australian Consumer Law gives you leverage.

1. Log into your Radish account on the app or web. Navigate to Account Settings > Billing or Subscription.
2. Look for an active subscription plan. If you see one, tap "Cancel Subscription" or "Manage Plan."
3. Confirm cancellation. You should receive a confirmation email. If you do not receive one within 5 minutes, screenshot the cancellation confirmation on screen and email it to yourself.
4. Warning: If Radish has already removed the cancellation button (common during wind-downs), proceed to the refund section below.
5. After cancelling, email Radish support requesting a refund of all unused coins and subscription fees charged after your cancellation date. Include your account email, transaction dates, and the amount in AUD.
6. Send your email to the contact address listed in your account settings or the cancellation confirmation. If there is no email address, use the postal address: Shop 5/29 Applebee Street, Saint Peters NSW 2044. Send a registered letter.

If you cannot cancel inside the app (closure or technical issue)

If Radish has closed the app or removed cancellation options, you must cancel by written request to their NSW office.

1. Draft a letter (or email) addressed to Radish Events Pty Ltd stating:
   • Your full name and account email address
   • Request to cancel any active subscriptions or auto-refilling plans effective immediately
   • Request a refund of all unused coins and charges after your cancellation date
   • A copy of your last billing statement or transaction screenshot
   • The date you are sending the request
2. Send the letter to: Shop 5/29 Applebee Street, Saint Peters NSW 2044, Australia. Use registered post so you have proof of delivery.
3. Keep a copy of your letter and the postage receipt.
4. Radish must respond to written cancellation requests within 5 business days under consumer law. If they do not cancel or respond within 10 business days, escalate to the ACCC.

What happens to your coins and purchased content after cancellation

Cancelling your subscription does not delete your account or purchased chapters. You retain read-access to chapters you unlocked until the platform closure date.

Unused coins and expiry

Coins purchased directly are non-refundable under Radish's terms, but those terms conflict with Australian Consumer Law when the service closes. You can demand a refund of unused coins under the principle that you did not receive the service you paid for. Marketplace coins (Apple, Google) are governed by those platforms' refund policies, which are more generous.

Pro tip: If you have coins left before the closure date, read or gift any chapters you can access inside the app. This creates evidence that you attempted to use the service. Document any chapters you wanted to read but could not because of the closure-this strengthens your refund claim.

Subscription coins and validity windows

Radish subscription plans deposit coins on a recurring schedule with a validity window (e.g., coins expire 30 days after deposit). After you cancel, your next recurring deposit will not occur. Coins already deposited remain valid until their expiry date or the platform closure, whichever comes first. Use them before they expire or before the platform closes-whichever is sooner.

If subscription coins expire before the closure date, request a refund for the unused portion. Include the expiry dates and your cancellation date in your refund request. The ACCC treats forced expiry as a barrier to service delivery.

How to request a refund after cancelling

Cancelling stops future charges. Refunding past charges is a separate process and must be requested explicitly.

Refunds from radish directly

1. Send a written refund request to Radish within 14 days of your cancellation. Include:
   • Account email address and username
   • Transaction dates and amounts (in AUD)
   • Reason: "The platform has announced end-of-service. I cannot use the service I paid for and am requesting a refund under the Australian Consumer Law."
   • Proof of payment (bank statement, email receipt, or app store invoice)
2. Email to Radish support or send registered mail to Shop 5/29 Applebee Street, Saint Peters NSW 2044.
3. Allow 10 business days for a response. If Radish denies the refund or does not respond, escalate to the ACCC (see below).

Refunds from apple or google

1. Open your app store account and request a refund within 90 days of your original purchase. (Apple allows up to 15 days; Google allows up to 48 hours for subscriptions, but offers a secondary appeal process.)
2. State your reason: "This subscription will not be fulfilled because the service provider is shutting down."
3. If declined, appeal immediately citing the service closure and the platform's end-of-service announcement. Attach a screenshot.
4. If still declined, contact Stopee or lodge a complaint with your state's consumer protection authority (see below). Apple and Google often reverse denials under regulatory pressure.

Escalating to the ACCC if radish refuses to refund

If Radish does not refund you within 10 business days, or explicitly refuses, lodge a complaint with the ACCC. The ACCC has enforcement powers and can compel refunds from insolvent or non-compliant businesses.

1. Visit accc.gov.au and use the online complaint form under "Report a Consumer Concern."
2. Provide your transaction history, cancellation request (with proof of delivery), refund request, and Radish's response (or lack thereof).
3. Mention that Radish announced end-of-service and you cannot access the purchased service.
4. The ACCC will contact Radish. Compliance usually follows within 4-6 weeks.
5. You can also contact your state's consumer affairs body (e.g., Fair Work Ombudsman in NSW, Consumer Affairs Victoria) for additional support.

Common mistakes to avoid when cancelling radish

Cancelling a platform-based service is emotionally frustrating because you are often losing access to content or communities you valued. Stay methodical; these mistakes cost refunds.

Mistake 1: cancelling inside the app and assuming you are refunded

Cancelling stops future charges. It does not automatically refund past charges or unused coins. You must submit a separate refund request in writing. Radish counts on users to forget this step.

Mistake 2: not documenting the closure announcement

Take screenshots of Radish's official closure announcement, the end-of-service date, and any statements about coin or purchase handling. If you later dispute a refund denial with the ACCC or your app store, these images are your proof that the service was not delivered as promised.

Mistake 3: requesting a refund after the platform closes

Once the platform is offline, Radish's customer support contact will likely be inactive. Request your refund before the closure date. Stopee recommends submitting your refund request at least 7 days before the stated end-of-service date.

Mistake 4: not keeping proof of your request

If you email, cc yourself or screenshot the sent message. If you mail, use registered post. If you phone, note the date, time, and name of the person you spoke to. Your proof of request is your leverage if Radish or the ACCC later denies they received your claim.

Mistake 5: giving up after one refund denial

App stores (Apple, Google) often deny first requests automatically. Appeal immediately. If they decline again, escalate to the ACCC. Regulatory complaints succeed far more often than direct appeals to the company.

Pricing and refund eligibility at a glance

After your cancellation: what comes next

You have cancelled your subscription and requested a refund. The work is not finished; now you monitor and escalate if needed.

During the waiting period (next 10-14 days)

Check your email daily for a response from Radish or your app store. If you submitted your request via registered mail, the response may arrive by post. Keep your inbox organized and save all replies.

If Radish responds with a refund approval, note the refund date and amount. Refunds take 3-5 business days to appear in your bank account. If the refund does not arrive within 7 days of approval, contact your bank to trace it.

If radish denies your refund (or ignores you)

Do not argue with Radish by email. Instead, escalate immediately to the ACCC. Stopee has seen dozens of cases where users wasted weeks negotiating with the company only to win with one ACCC complaint. The regulator has teeth; Radish does not ignore the ACCC.

Protecting your account until closure

Keep your Radish login credentials secure. The platform still exists until the stated closure date. If you have chapters you want to re-read or gift to friends, do so before the access deadline. After closure, your account is gone.

Change your Radish password to something unique if you reused it elsewhere. Then log out and forget it. Do not set a reminder to log in again; doing so only delays your acceptance of the closure.

Practical checklist for cancelling radish

Contact radish to cancel or request a refund

Send all cancellation and refund requests to Radish's registered Australian office. Registered mail is slower but creates legal proof of delivery.

Mailing address:

Radish Events Pty Ltd
Shop 5/29 Applebee Street
Saint Peters NSW 2044
Australia

Include your account email, full name, and transaction dates in any written request. If Radish has provided an email support address in-app, you may email first, but follow up with registered mail if you do not receive a response within 5 business days.

After the stated platform closure date, expect this address to be inactive. Submit your request as soon as possible.

Take control of your cancellation now

Radish is closing, and that is not your fault. Your coins and subscriptions have real value in AUD, and Australian Consumer Law protects you. You are not requesting a favor; you are claiming a refund for a service you did not receive.

Act within the next 7 days. Cancel your subscription, request your refund in writing, and keep proof. If Radish stalls, escalate to the ACCC without hesitation. Stopee has helped thousands of consumers cancel services they no longer want and recover refunds they are owed-and Stopee is here to support you through this closure too.

Visit stopee.com for templates, step-by-step guides and live support if you get stuck. Your refund is recoverable. Your rights are real. Cancel with confidence.