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Cancel Radish: The Right Way
How to cancel radish: the complete guide for new zealand readers
What is radish and why you might want to cancel
Radish is a mobile fiction platform that delivered serialized stories directly to your phone through iOS and Android apps. Instead of paying a monthly subscription, you purchased digital coins to unlock episodes of stories you wanted to read. The service operated as a community for both readers and authors, letting you discover new fiction and support independent storytellers.
However, Radish announced its shutdown on December 31, 2025, and the platform stopped accepting coin purchases on September 1, 2025. If you had an active subscription or coin balance, you may want to cancel immediately to prevent further charges and understand your refund rights. At Stopee, we help you navigate cancellations like this one with clarity and confidence.
Key facts about radish in new zealand
Radish used a coin-based purchasing model rather than traditional monthly subscriptions. You could buy coin packages ranging from NZ$1.99 for 6 coins up to larger bundles, with each story typically costing 3 coins per episode to unlock. The service was available exclusively through the App Store and Google Play, which means your billing and cancellation are handled by Apple or Google, not by Radish directly.
Because coin purchases and any Radish PLUS subscription go through the app stores, you cannot cancel through Radish itself. You must initiate cancellation in the store where you made your purchase. This is a critical point: uninstalling the app or cancelling within the Radish app will not stop auto-renewal charges.
Pricing and what you might be paying
Current radish pricing in new zealand dollars
| Plan or package | Price (NZ$) | Type | What you get |
|---|---|---|---|
| 6 coins | NZ$1.99 | One-time purchase | Unlock approximately 2 episodes (3 coins per episode typical) |
| 25 coin package | NZ$6.99 | One-time purchase | Unlock approximately 8 episodes |
| 65 coin package | NZ$16.99 | One-time purchase | Unlock approximately 21 episodes |
| Radish PLUS (if available) | Varies | Monthly subscription | Bonus coins and reading perks; auto-renews monthly |
If you subscribed to Radish PLUS or made regular coin purchases, charges were recurring until you cancelled. The exact monthly cost of Radish PLUS depended on when you subscribed and any promotions active at the time. Stopee recommends checking your App Store or Google Play purchase history to see your exact charges before you proceed with cancellation.
How to cancel radish on iOS and the app store
Step-by-step cancellation for apple users
If you purchased Radish PLUS or coins through the App Store, you must cancel your subscription directly in Apple's system. Cancelling inside the Radish app or deleting the app will not stop Apple from billing you. Follow these steps carefully to avoid unwanted charges.
- Open the App Store on your iPhone, iPad, or iPod touch.
- Look for the App Store icon on your home screen (usually a blue icon with a white stylized "A").
- Tap your profile icon in the top-right corner.
- This is usually your Apple ID photo or initials.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions tied to your Apple ID.
- Find Radish or "Radish PLUS" in your subscriptions list and tap it.
- If you do not see Radish listed, you may not have an active subscription, or it may already be cancelled.
- Tap "Cancel subscription" or the red "Cancel" button.
- Apple will ask you to confirm; you may also see a prompt offering you a discounted renewal. You can decline and proceed with cancellation.
- Confirm that your subscription is now marked "Cancelled" or "Expires [date]".
- Take a screenshot of this confirmation for your records.
Pro tip: Cancel at least 24 hours before the next auto-renewal date shown in the App Store. If you miss the deadline and Apple charges you, you have 45 days to request a refund directly from Apple Support.
Warning: Do not rely on uninstalling the Radish app or turning off notifications. Apple's billing system will continue to charge you until you cancel within the App Store subscription settings.
How to cancel radish on android and google play
Step-by-step cancellation for android users
If you purchased Radish PLUS or coins through Google Play, you must cancel your subscription in the Google Play Store app on your Android device. Like Apple, Google will continue billing you even if you delete the app. Follow these clear steps to stop charges immediately.
- Open the Google Play Store app on your Android device.
- Look for the Google Play Store icon (usually a colourful triangle or play button) on your home screen.
- Tap the menu icon (three horizontal lines) in the top-left or top-right corner.
- Your menu layout may vary slightly depending on your Android version.
- Select "Subscriptions" from the menu options.
- You will see all subscriptions associated with your Google account.
- Find Radish or "Radish PLUS" and tap it.
- If you cannot find Radish, it may already be cancelled or you may not have an active subscription.
- Tap "Cancel subscription" or the relevant cancellation button.
- Google may show you a discount offer to keep your subscription. You can dismiss this and continue with cancellation.
- Confirm your cancellation and verify the subscription now shows as "Cancelled" or "Expires [date]".
- Save a screenshot as proof of cancellation.
Pro tip: Google Play allows refunds for subscriptions cancelled within 48 hours of the first charge, and up to 7 days for recurring charges in some cases. If you think you are owed a refund, request it immediately after cancellation through Google Play Help.
Warning: Uninstalling the Radish app does not stop Google Play from charging you. You must cancel in the Google Play Store app itself.
Cancelling directly with radish: when and how to contact them
What radish can and cannot do for you
Radish cannot access or cancel subscriptions purchased through the App Store or Google Play. Apple and Google handle all billing for app store purchases, and Radish has no control over those transactions. However, if you made a direct payment to Radish through their web account (which was less common), you may need to contact their support team.
You can reach Radish support at support@radishfiction.com. In your email, include your Radish account email address, the dates of charges you want to dispute, and screenshots of your purchases if possible. Radish may respond, but do not expect them to reverse App Store or Google Play charges; only Apple and Google can do that.
Pro tip: Keep a copy of your support email and any response from Radish. If you later escalate to Apple or Google for a refund, this correspondence strengthens your case.
Importantly, Radish does not provide a postal address for cancellations or complaints. Email is your only direct contact method. For additional consumer protection in New Zealand, Stopee recommends escalating unresolved disputes to the Commerce Commission if necessary.
What happens after you cancel your radish subscription
Your access to stories and content
Cancelling your subscription does not mean instant loss of access. If you had an active Radish PLUS subscription, you typically retain read access to all unlocked content until the end of your paid period. For example, if your subscription was billed on the 15th of each month and you cancel on the 20th, you usually keep access until the 15th of the following month.
Any individual coin packages you purchased separately remain in your account as long as the account exists. You keep access to all episodes you unlocked with those coins. Radish policies state that cancelling a paid plan does not automatically delete your account or personal data.
Billing and future charges
Once you cancel through the App Store or Google Play, no future auto-renewal charges will occur. Apple and Google stop the recurring billing immediately. However, cancellation does not reverse past charges you have already paid. If you were billed on multiple occasions before cancelling, those historical charges remain.
If you believe you were overcharged or billed without consent, you have rights under New Zealand law. Stopee can help you understand your options for disputing charges with Apple or Google.
Your radish account status and personal data
Your Radish account remains active after you cancel your subscription. Your reading history, bookmarks, and purchased coin balances stay in place unless you request deletion. Radish does not automatically remove your account or personal information when a paid plan expires.
If you want to delete your account entirely or have Radish delete your personal data, contact support@radishfiction.com and request account deletion. Given Radish's scheduled shutdown on December 31, 2025, the company may have specific guidance on data retention and deletion timelines. Ask them directly about this process.
Will you get a refund for radish charges
Radish's official refund policy
Radish does not generally issue refunds for subscription fees or coin purchases except when required by law. The company rarely reverses charges. When Radish does grant a refund, it is usually issued as account credit (coins) rather than cash back to your payment method. Each refund request is reviewed case by case, and approval is not guaranteed.
This policy is why it is essential to cancel immediately if you no longer want to use the service. Once charges post, reversing them is difficult.
How to request refunds from apple and google
Because Radish does not process refunds for App Store or Google Play purchases, you must request refunds directly from Apple or Google. Both companies have consumer-friendly refund processes.
For Apple App Store refunds: Visit reportaproblem.apple.com, sign in with your Apple ID, find the Radish charge, and select "Report a Problem." Explain that you want a refund and why (for example, "charged after cancellation" or "unwanted subscription renewal"). Apple usually responds within 48 hours and refunds directly to your original payment method. You can also contact Apple Support by phone or chat.
For Google Play refunds: Open the Google Play Store app, go to "Account," find "Payments and subscriptions," then "Subscriptions," select Radish, and tap "Report a problem." Explain your situation and request a refund. Google typically grants refunds within 24 to 48 hours if the cancellation is recent (within 48 hours of the first charge, or up to 7 days for some recurring charges). Refunds return to your original payment method.
Pro tip: Request refunds as soon as you notice unwanted charges. Both Apple and Google are more likely to approve refunds for recent transactions. If you delay weeks or months, your request may be denied.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act (1993) and Fair Trading Act (1986) protect you when you purchase digital content. However, these rights are limited for digital products once content has been provided and accessed.
Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose, safe, and accurately represented. If Radish failed to deliver stories you paid for, misrepresented the service, or charged you without your explicit consent, you may have grounds for a claim. The Fair Trading Act also prohibits misleading conduct and unconscionable conduct.
If you believe Radish breached these laws, you can lodge a complaint with the Commerce Commission (comcom.govt.nz). However, because Radish is shutting down, pursuing legal action may not be practical. Stopee recommends focusing on refunds from Apple or Google, which are faster and more straightforward.
Common cancellation mistakes and how to avoid them
Mistakes that cost you money
Cancelling a subscription should be simple, but many readers make avoidable errors that result in extra charges. Understanding these traps helps you protect your account and wallet.
The most common mistake is assuming the Radish app handles your subscription. Many readers delete the app, thinking this stops charges. It does not. The app and your App Store or Google Play subscription are separate systems. Uninstalling Radish leaves your subscription active and billing continues. Always cancel in the store app, not in Radish itself.
A second frequent error is missing the cancellation deadline. Both Apple and Google charge you before you can cancel if you wait until the renewal date arrives. Set a phone reminder three days before your next renewal, or cancel immediately after your current billing period ends. Stopee advises checking your App Store or Google Play subscription page right now to note your exact renewal date.
Third, readers sometimes cancel but fail to verify the cancellation went through. They assume it worked without checking. Always confirm your subscription now shows "Cancelled" or "Expires [date]" in your store account. Take a screenshot. If you don't see confirmation, try cancelling again or contact Apple or Google support.
Fourth, some readers contact Radish expecting them to cancel the subscription, then become frustrated when Radish says they cannot. Remember: Radish has no access to your App Store or Google Play billing. Always go directly to the store.
Your cancellation checklist for radish
Complete these steps now to protect yourself
Use this checklist to ensure you have cancelled correctly and secured your refund if needed.
| Step | Action | Status |
|---|---|---|
| 1 | Check which store you used (App Store or Google Play) by looking at your purchase history in that store | [ ] Done |
| 2 | Open the store and navigate to your subscriptions (App Store: Profile > Subscriptions; Google Play: Menu > Subscriptions) | [ ] Done |
| 3 | Find Radish or Radish PLUS and tap "Cancel" or "Cancel subscription" | [ ] Done |
| 4 | Verify the subscription now shows "Cancelled" or displays an expiration date; screenshot this confirmation | [ ] Done |
| 5 | Check your latest Radish charge date and refund eligibility window (48 hours for first charge; 7 days for recurring) | [ ] Done |
| 6 | If eligible, request a refund from Apple (reportaproblem.apple.com) or Google (play.google.com/store/help) | [ ] Done |
Comparing your options: keep versus cancel
Should you cancel radish right now
| Scenario | Decision | Action |
|---|---|---|
| You read regularly and love the stories | Keep (for now) | Keep Radish PLUS until December 31, 2025 shutdown; cancel 2-4 weeks before if you want to stop charges |
| You have not opened Radish in months | Cancel immediately | Follow iOS or Android cancellation steps above; request refund if billed recently |
| You were charged but never signed up | Dispute the charge | Contact Apple or Google support immediately; file a complaint with Commerce Commission if needed |
| The Radish shutdown bothers you; you want out | Cancel now | Cancel subscription and coins remain accessible until December 31, 2025 (or account deletion) |
| You want to request account deletion before the shutdown | Cancel + contact support | Cancel subscription first, then email support@radishfiction.com requesting account and data deletion |
Summary: take control of your radish account
Cancelling Radish is straightforward once you understand that your subscription lives in the App Store or Google Play, not in the Radish app itself. Whether you use iOS or Android, you cancel the same way: open your store, navigate to subscriptions, find Radish, and tap cancel. Verify the cancellation, and take a screenshot. If you were recently charged and believe you deserve a refund, request one from Apple or Google immediately.
Given Radish's shutdown on December 31, 2025, and the halt to coin purchases on September 1, 2025, now is the ideal time to review your account, cancel any unwanted subscriptions, and understand your refund rights. At Stopee, we have helped thousands of consumers cancel subscriptions, avoid hidden charges, and reclaim refunds they were owed. Visit Stopee.com to explore more cancellation guides and consumer protection resources. Your wallet will thank you.
For questions or to report issues with Radish, email support@radishfiction.com directly. For unresolved disputes with Apple or Google, escalate to the Commerce Commission. Stopee is here to empower you every step of the way.