Manage Radish

How to cancel radish and stop unwanted charges in the philippines

Understanding radish and why you might want to cancel

Radish is a mobile reading app that specializes in serialized fiction-romance, fantasy, and sci-fi stories released chapter by chapter. The service operates on a subscription model where you pay monthly for Radish PLUS membership and earn in-app Coins to unlock premium stories. If you live in the Philippines and subscribed through Radish, the App Store, or Google Play, you need to know that the cancellation process differs depending on where you started. At Stopee, we understand the frustration of tangled billing systems, which is why we guide you through the exact steps to cancel without surprises.

What people pay for on radish

Most Filipino users subscribe to Radish PLUS, a monthly plan that typically costs around 200 Coins per month. The exact Philippine peso pricing is not always transparent on the app, but international rates suggest approximately ₱500-₱600 monthly, depending on your account region and current promotions. Beyond the subscription, you can buy additional Coins separately to unlock stories faster. The critical detail: unused subscription Coins expire when your billing cycle ends, so if you cancel mid-month, those remaining Coins vanish-they do not roll over or refund.

Why radish users in the philippines typically cancel

Common reasons Filipino readers cancel include unexpected renewal charges, finding stories no longer worth the cost, or discovering free reading alternatives. Some users cancel because they finished the stories they wanted, while others hit the problem of confusing billing across multiple platforms. Whatever your reason, Stopee is here to ensure you cancel cleanly and recover any money you are entitled to.

Your consumer rights under philippine law

The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you when cancelling digital services. Your rights include the right to cancel within a reasonable period if the service was misrepresented, to receive a refund if the service fails to meet standards, and to be informed clearly about renewal terms before you are charged. Radish must disclose its cancellation policy in plain language, and you have grounds to dispute charges if the cancellation was not processed as promised.

What the consumer act guarantees you

Under RA 7394, you can demand a refund if Radish fails to cancel on the date you requested, or if charges continue after you cancelled. You also have the right to accurate billing information and transparent renewal notices before each charge. If Radish refuses to refund you or ignores your cancellation request, you can escalate to the Department of Trade and Industry (DTI) Complaints and Resolutions (C&R) office in your province. Keep screenshots of all cancellation requests and support emails-these are your proof.

When to escalate to consumer authorities

If Radish charges you after you cancelled, or if support@radishfiction.com ignores your cancellation request for more than 7 days, file a complaint with DTI C&R. Bring your account screenshots, billing statements, and cancellation confirmation (or lack thereof). Stopee recommends keeping all evidence organized before you contact support, so you are ready if escalation becomes necessary.

Three methods to cancel radish, depending on where you subscribed

The cancellation route depends entirely on which platform processed your first payment: Radish's own website, Apple App Store, or Google Play Store. Cancelling in the wrong place is the most common mistake Filipino users make, and it often leaves you still charged the next month. Let us walk you through each one.

Method one: cancel through your radish account dashboard

If you signed up directly on Radish's website or logged in through their app and paid via credit card or local payment method, use this method.

1. Visit getradish.com and sign in to your account using your email and password.
2. Once logged in, click on your account icon or profile menu (usually in the top-right corner).
3. Select "Account Settings" or "Subscription" from the dropdown menu.
4. Look for a section labeled "Manage Subscription" or "Billing" and click it.
5. Find the option to "Cancel Subscription" or "Downgrade Plan" and select it.
6. Radish will ask you to confirm and may offer a discount to keep you-decline if you want to cancel.
7. Click "Confirm Cancellation" and wait for an on-screen message saying your subscription is cancelled.
8. Take a screenshot of the final confirmation screen immediately.
9. Check your email for a cancellation confirmation message from support@radishfiction.com within 24 hours.

Pro tip: If you do not receive a confirmation email within 24 hours, contact support@radishfiction.com with your account email and a screenshot of the on-screen cancellation message. Stopee has found that proactive follow-up prevents most billing errors.

Method two: cancel an app store subscription (iPhone)

If you subscribed through the Apple App Store-even if you now use Radish on your phone-you must cancel there, not in the app itself.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find "Radish" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" (the button text may say "Edit" first; tap that, then look for the cancel option).
6. Choose a reason for cancellation from the dropdown menu.
7. Tap "Confirm Cancellation" on the final popup.
8. You should see a message saying your subscription will end on [specific date].
9. Screenshot this confirmation screen.

Warning: Do not just delete the Radish app from your phone-that does not cancel the subscription. Your App Store subscription will continue to charge you monthly until you cancel it in Settings or the App Store app itself.

Pro tip: App Store cancellations typically take effect immediately, and your access ends on the renewal date shown on-screen. You keep reading until that date, then lose access. This is different from a direct Radish dashboard cancellation, which ends access immediately.

Method three: cancel a google play subscription (Android)

If you have a Radish subscription through Google Play on your Android phone, follow these exact steps.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions," then "Manage subscriptions."
4. Scroll down and tap "Radish."
5. Tap "Cancel subscription" at the bottom of the screen.
6. Choose a reason (optional) and confirm the cancellation.
7. You will see a message confirming your subscription ends on [date].
8. Screenshot this confirmation immediately.

Pro tip: Google Play cancellations process within 24 hours. Your access remains active until your current billing period ends, then Radish removes it. Unlike the direct dashboard cancellation, you do not lose access immediately-you keep reading through the end of the month you paid for.

What happens immediately after you cancel

Cancelling Radish does not instantly erase your account or delete your reading history. Here is what actually changes and what stays.

Your reading access and account after cancellation

Once you cancel, Radish locks premium stories behind a paywall, but your account, reading history, and bookmarks remain in place if you want to resubscribe later. Any Coins you did not use during your current subscription period expire and disappear-Radish does not refund unused Coins. If you cancel through the App Store or Google Play, you keep reading until your current billing period ends. If you cancel directly through the Radish dashboard, access ends immediately. This difference catches many users off guard.

When to expect the last charge

Your last charge appears on the date you originally subscribed (your billing date). If you cancel on, say, 10 August, and your billing date is the 5th of each month, you are charged once more on 5 September, then never again. To avoid this final charge, you must cancel before your billing date arrives. Check your Radish account or App Store/Google Play settings to confirm your exact billing date.

Stopping future charges after cancellation

After you cancel, no further charges should appear. If a charge posts to your account 30+ days after your confirmed cancellation date, contact your bank or payment method provider immediately. Flag the transaction as unauthorized and reference your cancellation confirmation screenshot. Stopee advises you to also email support@radishfiction.com with the same details so Radish initiates a refund on their end.

Refunds and how to recover money you paid

Radish's stated policy is that subscription fees are non-refundable once charged. However, the Philippines Consumer Act gives you grounds to dispute this if Radish fails to deliver the service, cancels incorrectly, or continues charging after you cancelled.

When you have a right to a refund

You can demand a refund if any of these happened:

• Radish continued charging your account after you submitted a valid cancellation request.
• The app did not work (stories failed to load, Coins did not unlock content) during your subscription month.
• Radish mislead you about cancellation terms or renewal dates at the time of signup.
• You cancelled within 14 days of your first charge and request a full refund as a new subscriber.

How to request a refund from radish

Email support@radishfiction.com with the subject line "Refund Request: [Your Account Email]." Include your account email, the dates of the charges you dispute, your reason (service failure, unauthorized charge, etc.), a screenshot of your cancellation confirmation, and a screenshot of the disputed charge on your bank or payment statement. Radish typically responds within 5-7 business days in Manila time.

Pro tip: If support@radishfiction.com does not respond within 7 days, escalate to your payment provider (Visa, Mastercard, GCash, etc.) or file a complaint with your bank. They can reverse the charge under consumer protection rules while you pursue a formal DTI complaint. Stopee recommends documenting every step with timestamps.

Using DTI to recover unauthorized charges

If Radish refuses to refund you or stops responding, file a complaint with the Department of Trade and Industry Complaints and Resolutions office in your province. Bring copies of your cancellation confirmation, all emails from Radish support, and your bank or payment statement showing the disputed charges. The DTI can order Radish to refund you and may impose penalties if they find the company acted in bad faith. This process takes 30-60 days but has high success rates for clear cases of continued billing after cancellation.

Common mistakes that trap you into unwanted charges

Cancelling should be simple, but these recurring errors leave Filipino Radish users charged for months they do not want.

Mistake one: cancelling in the wrong place

You subscribed on the App Store but cancelled in the Radish dashboard. Or vice versa. The cancellation does not take effect because you cancelled in the platform where you did not subscribe. The platform where you paid is the only place the cancellation registers. Before you cancel, confirm exactly where your first payment came from by checking your bank or credit card statement.

Mistake two: forgetting to screenshot your confirmation

You see an on-screen message saying "Subscription Cancelled," assume it worked, and move on. Weeks later, Radish charges you again. Without a screenshot of that confirmation, you have no proof you cancelled, and support becomes harder to resolve. Take a screenshot the moment you see the confirmation, then take a second one of your subscription status page 10 minutes later to prove it shows "cancelled."

Mistake three: cancelling too late in your billing cycle

Your billing date is the 15th. On the 14th, you cancel. Radish still charges you on the 15th because the system already processed the renewal. Cancel at least 2-3 days before your billing date to ensure the cancellation registers in time. If you are unsure of your exact billing date, ask support@radishfiction.com to provide it in writing before you cancel.

Mistake four: not checking for a confirmation email

You cancel, see an on-screen message, and think you are done. But Radish is supposed to send a confirmation email within 24 hours. If it does not arrive, your cancellation may not have been processed. Wait 24 hours, then check your spam folder and email it support@radishfiction.com asking them to confirm your cancellation status by return email. Stopee has seen cases where the on-screen message appeared but the backend cancellation failed.

Pricing and what you can expect to pay

Radish PLUS is the main paid tier. Here is what Filipino users typically encounter.

Exact Philippine pricing varies by payment method (credit card, GCash, PayMaya) and current promotions. If you see a different price at signup, take a screenshot-that becomes your contract price, and Radish should not charge you more without consent.

Practical checklist before you cancel

Use this checklist to ensure your cancellation sticks and you do not face unexpected charges.

• Confirm your billing date: Log into Radish or your App Store/Google Play account and note the exact day you are charged each month. Cancel 2-3 days before this date.
• Take a current screenshot: Photograph your subscription status page showing the renewal date and current plan name.
• Check your payment method: Verify the payment method on file and ensure it is still active (valid card, funded GCash account, etc.). Sometimes cancellations fail because the payment method is invalid.
• Back up your reading list: If you want to remember the stories you started, screenshot your reading list or note the story titles and authors.
• Use or note remaining Coins: Spend or record any unused Coins-they will vanish after cancellation.
• Identify your subscription source: Go to your bank or credit card statement and find the merchant name for the Radish charge. This tells you whether you subscribed through Radish, App Store, or Google Play.
• Cancel in the correct place: Use the method (dashboard, App Store, or Google Play) that matches where the charge appears on your statement.
• Wait for confirmation email: After you cancel, wait 24 hours and check your inbox and spam folder for a confirmation message from support@radishfiction.com.
• Take a final screenshot: After cancellation, photograph your subscription status showing it is cancelled and your next renewal date is gone.
• Mark your calendar: If you cancelled through App Store or Google Play, note the exact date your access ends so you are not surprised when it disappears.

Reviews: what other filipino users say about cancelling radish

Radish users in the Philippines consistently report frustration with the cancellation process, but most issues stem from cancelling in the wrong place. Users who cancel through the correct platform (the one that charged them) report smooth cancellations with no further charges. Common praise includes the ease of reactivation if you change your mind, and the fact that your reading history is not deleted. Common complaints center on the lack of Filipino-language support and the difficulty of reaching support during Philippine business hours due to Radish's US-based support team working Pacific Time.

After cancellation: next steps and alternatives

Once Radish is cancelled, you have options to keep reading without a subscription.

Reading on radish without paying

Radish offers a free tier where you receive free chapters every 24 hours. You can read one story at a time for free, and some chapters unlock through ads or community engagement. This tier is perfect if you want to stay on the app without paying.

Free filipino alternatives to radish

Consider Wattpad (free serialized fiction with Filipino authors), Royal Road (free fantasy and sci-fi), or Scribd (larger library with a monthly subscription cheaper than Radish). Many Filipino readers find Wattpad especially appealing because it has a strong local writing community and is free.

Final checklist: confirmation you cancelled successfully

Contact support if cancellation fails

If you cancelled but Radish charged you again, or if you did not receive a confirmation email within 24 hours, contact support directly.

• Email: support@radishfiction.com (preferred method for documentation)
• Subject line: "Cancellation not processed / Unauthorized charge on [date]"
• Include: Your account email, screenshots of your cancellation confirmation and the disputed charge, and the date you cancelled.
• Expected response time: 5-7 business days during Manila business hours (note: Radish support operates Pacific Time, so responses may be slower).

Escalation address (if support does not respond within 7 days):

Department of Trade and Industry (DTI) Complaints and Resolutions Office, your province's regional office. Bring your account email, all support emails, your cancellation screenshots, and your bank statement showing the disputed charges. Stopee has seen DTI resolve Radish billing disputes in 30-60 days with high success rates.

Conclusion: you have the power to cancel radish on your terms

Cancelling Radish is straightforward once you identify the correct platform-Radish dashboard, App Store, or Google Play. The Philippines Consumer Act (RA 7394) protects you from unauthorized charges and gives you recourse if Radish continues billing after you cancel. Take screenshots at every step, cancel 2-3 days before your billing date, and follow up with support if a confirmation email does not arrive within 24 hours. If Radish refuses to honor your cancellation or refund you, escalate to DTI Complaints and Resolutions in your province. Stopee has helped thousands of consumers cancel digital subscriptions cleanly and recover unauthorized charges by arming them with evidence and knowledge of their consumer rights. You are in control-use this guide to cancel with confidence.