Manage Rodan + Fields

How to cancel rodan + fields and reclaim your money in canada

Understanding rodan + fields and why you might want to cancel

Rodan + Fields (R+F) is a skincare brand that delivers dermatologist-developed regimens and beauty products directly to Canadian consumers through personal websites, mobile apps, and marketplace platforms. You can purchase products as a one-time buy, or you can enroll in the Consultant Replenishment Program (CRP), which functions like a subscription service and automatically ships products to your door on a regular schedule.

The reason you're here is likely because you've decided the service no longer fits your needs. Whether the products didn't deliver the results you expected, the recurring charges caught you off guard, or you simply found a better option, you deserve a clear, empowering path to cancellation. At Stopee, we've guided thousands of Canadians through exactly this situation, and we're here to make sure you understand every step.

When cancellation makes sense

You should consider cancelling your Rodan + Fields subscription if you're experiencing repeated charges you didn't authorize, if the product results don't match the marketing claims, if you've found a more affordable skincare routine, or if you simply want to simplify your monthly expenses. There's no shame in changing your mind, and Canadian consumer law is squarely on your side.

The risk of delaying cancellation

Every day you wait, another automatic charge may process. If you've already been billed unfairly or the company is making it deliberately hard to cancel, that's a red flag. Stopee recommends you act today, document everything, and follow the steps below to protect yourself.

Your consumer rights under canadian law

Canada's consumer protection framework gives you powerful tools to cancel and recover your money if Rodan + Fields doesn't play fair.

Auto-renewal rules across canada

Most Canadian provinces, including British Columbia, Ontario, Alberta, and Quebec, have passed strict auto-renewal laws. These laws require that R+F obtain clear, affirmative consent before charging you for any recurring purchase, and they mandate that cancellation be just as easy as sign-up. If R+F made you dig through menus or jump through hoops to cancel, they may have violated the law. The Competition Act at the federal level also protects you against false or misleading advertising about pricing and refund terms.

Your right to a refund

Rodan + Fields publishes a 60-day money-back guarantee on products purchased through rodanandfields.ca. If you've used a product and it didn't work as promised, you can request a refund within 60 days of purchase. However, if the company is withholding that refund or has made cancellation deliberately difficult, you have the right to escalate. Stopee advises you to keep all receipts, email confirmations, and screenshots of your account as proof.

Escalation paths if r+F refuses

If Rodan + Fields ignores your cancellation request or denies a refund you're entitled to, you can file a complaint with your provincial consumer protection office. In Ontario, that's the Ministry of Public and Business Service Delivery. In British Columbia, it's the Better Business Bureau or the provincial Office of the Registrar of Mortgage Brokers. You can also dispute charges through your credit card issuer or financial institution, which often reverses fraudulent or unauthorized transactions within 30 to 60 days.

How to cancel rodan + fields across all platforms

Cancellation method depends on where you signed up and how you pay. Below are the exact steps for each channel.

Cancel via the rodan + fields canada website

This is the most straightforward path and leaves a clear digital trail.

1. Go to rodanandfields.ca and log into your account.
   • Use the email address and password associated with your Consultant account or personal website.
   • If you've forgotten your password, click "Forgot password?" and follow the email reset link.
2. Navigate to your account settings or subscription management area.
   • Look for "My Account," "Orders," "Subscriptions," or "Consultant Replenishment Program" in the main menu or dashboard.
   • This section shows all active recurring orders and charges.
3. Locate your Consultant Replenishment Program (CRP) subscription.
   • You'll see the product name, shipment frequency (e.g., every 30, 60, or 90 days), and the charge amount.
4. Select the option to pause or cancel the subscription.
   • Click "Cancel Subscription," "Stop Autoship," or similar language.
   • Some accounts may offer a "Pause" option; if you want to stop permanently, choose "Cancel," not "Pause."
5. Confirm the cancellation.
   • The system may ask why you're leaving; you don't have to answer, but feedback can help improve their service.
   • Check your email within 5 to 10 minutes for a cancellation confirmation from R+F.
6. Screenshot or print the confirmation email and save it.
   • Stopee recommends keeping this receipt for at least 12 months in case you need to dispute a charge.

Pro tip: Log back into your account 2 to 3 days after cancellation to verify that the CRP is no longer active. If it still shows as "active," take a screenshot and contact R+F customer service right away.

Cancel your iOS subscription through apple

If you signed up for Rodan + Fields or renewed your subscription via the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not through R+F's app.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions."
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find "Rodan + Fields" or any R+F-related subscription in the list.
   • If you see multiple entries, cancel all R+F subscriptions.
5. Tap the subscription name.
6. Tap "Cancel Subscription."
   • Apple will ask you to confirm the cancellation and may offer a discounted renewal; ignore this and confirm the cancellation.
7. Check your email for a cancellation notice from Apple.
   • This typically arrives within minutes.

Warning: Cancelling the R+F app itself does not cancel your subscription. You must follow the steps above through Apple Settings, or you'll continue to be charged.

Cancel your android subscription through google play

Android users who subscribed via Google Play must cancel through Google's ecosystem.

1. Open the Google Play app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Tap "Manage subscriptions" or "Subscriptions" (wording varies by device and Android version).
4. Select "Rodan + Fields" from the list of active subscriptions.
5. Tap "Cancel subscription."
   • Google will confirm the cancellation date and may offer a retention offer; you can decline.
6. Verify the cancellation via email from Google.

Pro tip: If you can't find "Manage subscriptions," try tapping the menu icon (three horizontal lines) and search for "Subscriptions" in the Help or Account section.

Cancel by certified mail

If web or app cancellation fails, or if you need ironclad proof of cancellation, send a certified letter (raccomandata A/R) to Rodan + Fields' Canadian office. This approach creates a legal record and often nudges companies to process requests faster.

1. Write a brief, clear cancellation letter that includes:
   • Your full name and the email address or account number associated with your R+F account
   • The date of the letter
   • A clear statement: "I request immediate cancellation of my Consultant Replenishment Program (CRP) effective immediately. Please confirm cancellation in writing within 5 business days."
   • Your phone number and current mailing address
2. Print the letter and sign it.
3. Visit Canada Post's website or a local post office and request certified mail with return receipt (raccomandata A/R equivalent).
   • Provide the address for Rodan + Fields Canada (see the Address section below).
   • The return receipt proves delivery; keep it with your copy of the letter.
4. Allow 5 to 10 business days for R+F to process the cancellation.
5. Check your email and account for a written confirmation of cancellation.

Pro tip: Stopee recommends sending certified mail if you've attempted online cancellation and the company has failed to honour it within 3 business days. This step protects you legally and often triggers faster action.

What happens after you cancel

Cancellation is not the end of the journey; what comes next matters just as much. Here's what to expect.

Immediate effects

Once your cancellation is confirmed, no new shipments will be charged to your account. If a shipment was already in transit when you cancelled, you may still receive it; in that case, you can refuse delivery or request a refund. Your account and order history typically remain accessible so you can track previous purchases and refunds.

Refund timelines

If you cancel mid-billing cycle and are entitled to a refund under Rodan + Fields' 60-day money-back guarantee, expect the credit to appear on your credit card or bank account within 5 to 10 business days. Some payment processors take longer, especially during weekends or holidays. If you don't see the refund after 14 days, contact your bank and ask them to open a dispute.

Follow-up steps to protect yourself

Even after cancellation, stay vigilant. Check your credit card or bank statement for the next 30 days to ensure no further charges appear. If you see a suspicious charge, report it immediately to your financial institution. Stopee users often discover that companies attempt "recovery charges" weeks after a cancellation; catching these early gives you more legal leverage.

Refund policy and your money-back guarantee

Understanding Rodan + Fields' refund rules is critical to winning back your money.

The 60-day money-back guarantee

Rodan + Fields advertises a 60-day money-back guarantee on products purchased through rodanandfields.ca. This means you can return unopened, unused, or gently used products within 60 days of purchase and receive a full refund. The catch: you must follow their return procedure exactly, and some exclusions may apply (e.g., opened skincare regimens or trial sizes).

Subscription refunds and cancellation fees

When you cancel the Consultant Replenishment Program, you are not charged a cancellation fee or penalty. However, if you've already been charged for a future shipment, you can request a refund for that charge if the shipment hasn't yet been dispatched. Stopee advises contacting R+F customer service in writing (email or certified mail) and citing the date the charge was applied and the reason for your refund request.

Third-party platform refunds (Apple, google play)

If you subscribed through Apple or Google Play, refunds are governed by those platforms' policies, not Rodan + Fields'. Apple typically allows refunds within 14 days of purchase for digital goods and subscriptions; Google Play offers similar protections. You must request the refund through Apple or Google, not through R+F. If either platform denies your refund request, escalate to your payment provider or financial institution.

Pricing and plan comparison

Rodan + Fields offers multiple purchase options, and understanding which one you're enrolled in makes cancellation easier.

Common mistakes and how to avoid them

Cancellation can feel stressful, especially if you're frustrated with a company or worried about losing money. Here's how to sidestep the traps that catch most people.

Mistake 1: assuming the app deletion cancels your subscription

Deleting the Rodan + Fields app from your phone does not cancel your subscription. Your CRP or app-based subscription will continue to charge you until you formally cancel through your account, the R+F website, or your app store (Apple/Google). Always log in and cancel through the proper channel first.

Mistake 2: cancelling without saving proof

If you cancel online and don't screenshot or print the confirmation, you have no proof if R+F later claims you never cancelled and attempts to charge you again. Always save the confirmation email, receipt, or return receipt from certified mail. Stopee recommends creating a dedicated folder on your computer and labeling it "Cancellations" for future reference.

Mistake 3: not checking for charges after cancellation

Many companies process one final charge after you cancel, claiming it was already in the system. Others try "recovery" charges weeks later, hoping you won't notice. Monitor your bank and credit card statements for 30 days post-cancellation. If you spot an unauthorized charge, contact your bank immediately and reference your cancellation confirmation.

Mistake 4: ignoring auto-renewal laws

If Rodan + Fields made it harder to cancel than to sign up, or if they charged you without clear consent, they broke the law. Don't assume silence or delay means you're stuck. Write to your provincial consumer protection office and reference the relevant auto-renewal statute for your province. Stopee has helped thousands of Canadians recover money by invoking these laws.

Cancellation checklist

Use this checklist to ensure you've covered every base.

• [ ] Account review: Log into your R+F account and confirm the CRP is active and the charge amount and frequency.
• [ ] Cancellation method selected: Decide whether you'll cancel online, via app store, or by certified mail.
• [ ] Cancellation submitted: Complete the cancellation process and receive a confirmation.
• [ ] Proof saved: Screenshot, print, or photograph the cancellation confirmation email or receipt.
• [ ] Secondary confirmation: Log back in after 2-3 days to verify the subscription is no longer active.
• [ ] Refund request (if applicable): If you're owed a refund, submit the request within 60 days of purchase with product details.
• [ ] Monitor statements: Check your bank and credit card for unauthorized charges over the next 30 days.
• [ ] Escalate if needed: If charges continue or refunds are denied, contact your provincial consumer office or financial institution.

Customer reviews and real experiences

Rodan + Fields has a mixed reputation among Canadian consumers. Many users praise the product quality and results, particularly for acne and anti-ageing regimens. However, complaints about the CRP often center on difficulty cancelling, unexpected charges, and slow refund processing.

On platforms like TrustPilot and the Better Business Bureau, the company holds a rating around 4.5 out of 5 stars overall, but cancellation-related reviews skew lower. Common complaints mention that customer service doesn't respond quickly to cancellation requests or that users were charged multiple times after attempting to cancel. The good news: these issues are often resolved quickly once you document them and escalate to a consumer protection office or your payment provider.

When to escalate and seek help

If you've followed the cancellation steps above and Rodan + Fields still hasn't honoured your request within 5 business days, it's time to escalate. Here's how.

Contact your financial institution first

Call your bank or credit card company and explain that you've cancelled a subscription but unauthorized charges are continuing. Provide the date you cancelled, the confirmation details, and the amount of the unwanted charge. Your bank can dispute the charge and often reverses it within 30 days.

File a complaint with your provincial consumer office

Each Canadian province has a consumer protection authority. In Ontario, it's the Ministry of Public and Business Service Delivery. In British Columbia, it's the Better Business Bureau or the provincial Consumer Protection Office. In Quebec, it's the Office of the Protecteur du consommateur. File a formal complaint detailing your cancellation attempts, the company's failure to honour them, and any financial harm. Include your saved proof (confirmation emails, screenshots, certified mail receipts).

Report the issue to the federal competition bureau

If you believe Rodan + Fields has engaged in deceptive marketing or unfair business practices (e.g., making cancellation deliberately hard or charging without consent), you can file a complaint with the Competition Bureau of Canada. They investigate violations of the Competition Act and the Consumer Protection Act and can take enforcement action against bad actors.

Rodan + fields contact details for canada

If you need to reach Rodan + Fields directly or send a certified letter, use the information below.

Mailing address (Canada):

Rodan + Fields Canada
[Contact your account or visit rodanandfields.ca for the current Canadian office address and telephone number, as corporate addresses change. The company's primary contact page should list the current postal code and street address.]

Online support: Visit rodanandfields.ca and look for "Contact Us" in the footer. You can usually submit a cancellation or refund request via email or a web form. Always follow up with a phone call or certified letter if email support doesn't respond within 5 business days.

Pro tip: When you send certified mail, send it to the mailing address listed on your most recent invoice or statement. This ensures it reaches the right department.

Final thoughts and next steps

Cancelling Rodan + Fields doesn't have to be a nightmare. You have clear legal protections under Canadian consumer law, multiple cancellation methods, and the right to escalate if the company refuses to cooperate. Whether you cancel online, through your app store, or via certified mail, the key is to act decisively, save proof, and monitor your bank statement.

Stopee has helped thousands of Canadian consumers cancel subscriptions just like this one and recover money they thought was lost. Our team understands the frustration of unwanted charges and unresponsive customer service, and we're committed to empowering you to take control of your finances. If you've cancelled Rodan + Fields and still face obstacles, Stopee is here to guide you through the escalation process and help you understand your legal rights. Your money, your choice, your cancellation-let's get it done right.