Manage Her

How to cancel her: your complete guide to quitting the dating app safely

What is her and why you might cancel

Her is a social and dating platform built specifically for queer women, non-binary people, and LGBTQ+ communities across Canada. The app lets you connect with others, chat, attend community events, and explore a network designed around your identity. You get basic features free, but Her also offers paid tiers that unlock advanced discovery, profile visibility boosts, and priority messaging.

If you've decided to step away-whether you've met someone, taken a dating break, or simply want to refocus-cancelling your Her subscription is straightforward once you know where your billing comes from. At Stopee, we help thousands of Canadians navigate app cancellations each month, and Her is no exception. Your peace of mind matters, so we'll walk you through every step.

Common reasons to cancel her

You might cancel because you've found a partner, feel fatigued by dating apps, or want to pause before trying again. You could also be frustrated with fewer matches than expected, unhappy with the user base in your region, or simply exploring a different platform. Whatever your reason, cancelling is your right, and Stopee is here to make sure you do it cleanly-no hidden charges, no confusion.

The difference between cancelling and deleting

When you cancel your paid subscription, Her stops billing you, but your account, profile, messages, and match history stay on the platform unless you explicitly delete them. If you want to wipe your data entirely, you'll need to request account deletion separately. Many Canadians cancel subscriptions but keep their accounts dormant-you can always reactivate later if you change your mind. If privacy is your priority, deletion is the stronger move, though it's irreversible.

How you're billed matters: identify your billing source

Before you cancel, you need to know where the subscription payment is coming from-your Apple ID, Google Play account, or Her's website directly. Each billing path has a different cancellation route, and using the wrong one means your subscription won't actually stop.

Check your billing method in three places

Open the Her app and look in your account settings or subscription settings. If you see Apple or Google branding anywhere in the pricing or renewal information, your subscription is billed through that platform, not Her directly. If you're unsure, pull up your latest bank or credit card statement and trace the charge back to its origin: Apple, Google, or Her.

Pro tip: Screenshot or photograph your current subscription status before you cancel. You'll need proof that the cancellation went through, and billing platforms sometimes process cancellations slowly or incorrectly.

Step-by-step cancellation for each billing platform

Your cancellation method depends entirely on where you're being billed.

If you're billed through apple (iPhone or iPad)

1. On your iPhone or iPad, open the Settings app.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
   • Find and tap Her.
   • Tap Cancel Subscription or Turn Off Automatic Renewal (the exact wording varies by iOS version).
   • Confirm your cancellation when prompted.
2. Take a screenshot of the cancellation confirmation page showing the subscription end date.
   • Apple will often show you a message like "Your subscription will end on [date]"-capture this.
   • Check your email for a cancellation confirmation from Apple; it typically arrives within minutes.
3. Return to the Her app and verify that your paid features no longer show as active.
   • Some features may remain until the end of your billing period-this is normal.

Warning: Apple's system sometimes struggles to sync instantly. If you see a cancellation confirmation but Her still shows features as active, wait 24 hours and refresh the app. If the paid tier persists after your stated end date, contact Apple Support immediately.

If you're billed through google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
   • Tap Subscriptions.
   • Find Her in your active subscriptions list.
2. Tap on Her to open its subscription details.
   • Select Cancel subscription.
   • Read the cancellation summary and confirm your choice.
3. Google Play will display your subscription end date and send a confirmation email.
   • Take a screenshot of the confirmation page for your records.
4. Monitor your Google Play payment method for any unexpected renewals after the stated end date.
   • If a charge appears after cancellation, escalate to Google Play Support and provide your cancellation confirmation.

Pro tip: Google Play sometimes allows you to pause subscriptions rather than cancel them permanently. If you want the option to reactivate without losing your profile, look for a pause option instead of cancellation.

If you're billed directly through her's website

1. Visit the Her website and log into your account.
   • Navigate to Account Settings or Subscription Settings (usually found in your profile menu).
   • Look for a Billing, Subscription, or Manage Subscription section.
2. Locate your active subscription and select Cancel Subscription or similar.
   • Her may ask you why you're cancelling-you can skip this or provide feedback if you wish.
   • Confirm your cancellation.
3. Screenshot the cancellation confirmation page, which should show your subscription end date.
   • Check your email for a cancellation receipt from Her.
4. If Her's website does not offer a self-service cancellation option, contact Her support directly via email or in-app chat and request written confirmation of your cancellation.
   • Keep all correspondence for your records.

Warning: If Her's website cancellation doesn't work or you receive no confirmation, move to the registered mail option (see below). Do not assume silence means approval.

The safest backup: registered mail cancellation

If you want ironclad proof of cancellation-or if the app or website route fails-send a formal cancellation letter by registered mail with return receipt (raccomandata A/R in some regions, but Canadian Post offers "Signature on Delivery" service). This creates a legal paper trail and is especially useful if you later dispute a charge.

1. Write a brief cancellation letter that includes:
   • Your full name and email address associated with your Her account.
   • Your Her account username or user ID.
   • A clear statement: "I request immediate cancellation of my Her subscription, effective today."
   • The date you're sending the letter.
2. Locate Her's official mailing address (usually found in their terms of service, privacy policy, or contact page).
   • If the address isn't listed online, contact Her support and ask for their cancellation address.
3. Send your letter via Canada Post's Signature on Delivery or a certified courier that provides tracking and proof of delivery.
   • This typically costs $10-20 but gives you undeniable proof the company received your request.
   • Keep your tracking number and delivery receipt.
4. Follow up with an email to Her's support address referencing your registered mail cancellation, your tracking number, and the date you sent it.
   • Request written confirmation of cancellation by email.

Stopee recommends this method for anyone concerned about billing disputes or who has had trouble with platform-based cancellations. The paper trail protects you.

What happens immediately after you cancel

Cancelling a paid Her subscription stops future charges, but it doesn't instantly erase your presence on the platform.

Your account and access during the billing period

Your subscription typically remains active until the end of your current billing period. If you paid for a month on the 15th and cancel on the 20th, you usually keep paid features until around the 15th of the next month. Her's support page or your cancellation confirmation will clearly state when your access ends-verify this date immediately.

After your paid tier expires, you revert to the free version of Her. You can still log in, view profiles, and send messages, but advanced features like unlimited likes or profile boosts disappear.

Your data and profile remain unless you delete them

Cancelling does not delete your profile, messages, matches, or photos. Your account stays on Her's servers indefinitely until you request removal. If you want to erase your presence-important for privacy or if you're uncomfortable with your data being stored-you must initiate a separate account deletion request through Her's settings or support. Account deletion is usually permanent and irreversible, so back up any messages or photos you want to keep first.

If Her allows you to deactivate your account (rather than delete it), that's a middle ground: your profile goes invisible but your data remains recoverable if you reactivate within a certain window.

Refunds: what canada's consumer protection laws allow

Refunds depend on where you're billed and whether you have grounds under Canadian consumer protection law.

Refunds for subscriptions billed through apple or google

Apple and Google both allow refunds within a limited window-typically 14 to 15 days from the charge date if you request them directly through their platforms. Her itself doesn't process these refunds; the platform does. If you cancelled within days of a charge and want your money back, request a refund from Apple or Google, not Her.

1. For Apple: Go to Settings > [Your Name] > iTunes & App Stores, tap your Apple ID, view your Purchase History, find the Her charge, and request a refund.
   • Apple will email you a decision within days.
2. For Google Play: Open the Google Play Store, go to your Account, find Payments and Subscriptions, locate the Her charge, and request a refund.
   • Google's window is typically 48 hours from the charge, so act quickly.

Pro tip: If you're outside the refund window but believe the charge was unfair or you cancelled in good faith, document everything-screenshots, cancellation confirmations, dates-and escalate to your credit card issuer or bank. Many Canadian banks will reverse charges if you file a dispute within 90 days.

Refunds for subscriptions billed directly by her

Her's refund policy varies. Check Her's terms of service or support page for their stated policy. If they offer prorated refunds (partial refunds for the unused portion of your billing period), request one immediately after cancellation with your subscription details.

If Her refuses a refund and you believe the charge violates Canadian consumer protection laws, escalate to your provincial consumer protection office or the Competition Bureau (for deceptive practices). Some provinces require merchants to offer simple cancellation and may mandate refunds under specific circumstances.

Duplicate charges and billing errors

Warning: If you notice a charge after your subscription supposedly ended, or if you're charged twice in one period, don't wait. Contact Her support immediately and request a reversal. If the company doesn't respond within 10 business days, file a dispute with your credit card issuer or contact your provincial consumer protection office. Stopee has seen cases where subscriptions silently renewed after cancellation-vigilance is your best defence.

Her's pricing and plan structure

Understanding what you're paying for helps you decide whether cancellation is right for you.

Most Canadians on paid tiers are paying for monthly Premium. If you've committed to an annual subscription, cancelling mid-year typically means forfeiting the remaining months unless you negotiate a refund with Her or escalate through Apple/Google.

Your consumer rights in canada and how to protect them

Canadian consumer protection laws give you significant rights when dealing with subscriptions and automatic renewals.

Key federal and provincial protections

The Competition Act (federal) requires merchants to avoid deceptive marketing and unfair practices. Many provinces-including Ontario, British Columbia, and Alberta-have specific laws governing automatic renewal subscriptions. These laws typically require:

• Clear, conspicuous disclosure of subscription terms before you pay.
• Easy and equally prominent cancellation mechanisms (no hidden fine print).
• Renewal notices sent before each charge (in some provinces).
• Your affirmative consent to auto-renewal, not implied consent.

If Her fails to meet these standards, you have grounds to dispute charges or file a complaint.

Escalation steps if her refuses to honour your cancellation

1. Contact Her support directly via email and attach screenshots of your cancellation confirmation.
   • Ask for written acknowledgment and a commitment to stop all charges.
   • Set a deadline: "Please respond within 10 business days."
2. If Her doesn't respond or refuses to cancel, escalate to your payment platform (Apple, Google, or your bank).
   • Most payment platforms have dispute resolution teams and will reverse charges if you provide proof of a cancellation attempt.
3. File a complaint with your provincial consumer protection office or attorney general.
   • In Ontario, that's the Ministry of Government and Consumer Services.
   • In British Columbia, it's the Office of the Ombudsperson.
   • Each province has its equivalent.
4. Contact the Competition Bureau (federal) if you believe Her engaged in deceptive marketing or unfair practices.
   • The Competition Bureau investigates consumer complaints at www.competitionbureau.gc.ca.

Stopee advises all Canadian consumers to know these escalation paths. Nine times out of ten, a simple cancellation and follow-up email solves the problem. But having backup options gives you confidence and leverage.

Common mistakes and how to avoid them

Cancelling an app subscription feels simple, but small oversights can leave you exposed to unexpected charges and months of frustration.

Thinking you cancelled when you didn't

The single biggest mistake is clicking what you think is "Cancel Subscription" but landing on a page that says "Are you sure?" or "Your subscription will pause." Many people assume silence means success and never follow up. Then six weeks later, a charge appears on their statement.

Solution: Always wait for a confirmation page or confirmation email. Do not close the app or browser until you see explicit text like "Your subscription has been cancelled" and an end date. If you see neither, you haven't actually cancelled.

Cancelling the wrong subscription or on the wrong platform

You might have Her subscriptions on both your iPhone and via the web. Cancelling one does not cancel the other. Similarly, if you accidentally signed up through both Apple and Google Play, you're being billed twice and need to cancel both.

Solution: Before you cancel anything, pull your last three months of bank or credit card statements and identify every Her charge. Note the exact amount and date for each charge to determine which platform is billing you. Then cancel each source individually.

Assuming access ends immediately

You cancel Her on the 20th but your billing cycle runs the 15th of each month. Expecting access to end on the 20th and then being upset when it continues until the 15th is a common frustration. Your subscription was already paid through the 15th-cancelling mid-cycle doesn't usually entitle you to an instant cutoff.

Solution: Always note your billing cycle date and understand that paid access continues until that date. If you want your money back for the unused portion, that's a separate refund request and depends on Her's policy or your provincial consumer law.

Losing your cancellation proof

If you cancel and then six months later a charge mysteriously appears, you'll be grateful you kept screenshots and emails. Many people delete these immediately and then can't prove they cancelled.

Solution: Create a folder on your computer or phone called "Subscriptions Cancelled" and save every cancellation confirmation, screenshot, and email. Keep it for at least 12 months. If a dispute arises, you'll have proof.

Step-by-step checklist for safe cancellation

Use this checklist before, during, and after cancellation to stay in control.

After cancellation, check your payment method in 7 days, 30 days, and on the stated subscription end date to confirm no charges appear.

Should you keep her or cancel?

Before you cancel, ask yourself these three questions:

1. Am I cancelling because dating apps aren't working for me, or because I'm burnt out? Burnout is temporary. If you're just tired, consider pausing your subscription or deactivating your profile rather than cancelling-you can reactivate later. Burnout usually passes in a few weeks, and you'll wish you hadn't deleted your matches and conversation history.

2. Is the monthly cost worth the value I'm getting? If you log in once a month and rarely match, Her's paid tier isn't delivering value. Cancel without guilt. But if you're actively messaging and dating, the cost is usually reasonable for the access and safety features you get.

3. Do I want to preserve my profile in case I return? If you might come back to dating in three months, cancel the subscription but keep your account active. You can reactivate a subscription later without rebuilding your profile from scratch.

Whatever you decide, Stopee respects your choice. The key is making it intentionally and executing it cleanly-which this guide helps you do.

Why stopee is your partner in cancellation

Cancelling subscriptions shouldn't require a manual, but companies often make it harder than it needs to be. At Stopee, we've helped thousands of Canadians navigate app and service cancellations-from dating platforms like Her to streaming services, software subscriptions, and memberships. We know the traps. We know the workarounds. And we're committed to making sure you keep control of your own money and data.

Whether you're cancelling today or just exploring your options, Stopee is here to guide you through every step with clarity, empathy, and practical advice. We believe you have the right to cancel anything you've paid for-quickly, safely, and without unnecessary friction.

Visit Stopee at stopee.com for guides on cancelling hundreds of other services across Canada. You'll find step-by-step instructions, consumer law references, and real-world tips from people who've been exactly where you are. Stopee has helped thousands of consumers cancel unfair or unwanted subscriptions and reclaim their peace of mind-and we're ready to help you next.