Manage Positive Singles

How to cancel positive singles and reclaim your dating life

What is positive singles and why you might want to leave

Positive Singles is an online dating platform designed for people living with sexually transmitted infections (STIs). The service offers member profiles, direct messaging, community forums and matchmaking features across web and mobile apps. You can create a free account to browse, but paid subscriptions unlock unlimited messaging, advanced search filters and increased profile visibility.

If you're thinking about cancelling, you're not alone. Many users discover the platform doesn't match their needs, find their matches, or simply decide the cost no longer fits their budget. At Stopee, we help thousands of Canadians exit subscriptions they no longer want - and Positive Singles cancellations are some of the most straightforward when you know the right steps.

Who typically cancels positive singles

Users cancel for many valid reasons. You might have met someone and no longer need the service. You could find the messaging limits frustrating even with a paid plan. Others discover that the community size in their region is smaller than expected. Some simply prefer to pause dating for a while. Whatever your reason, cancelling should be simple - and Stopee is here to make sure it is.

The real cost of staying subscribed

Positive Singles auto-renews by default. If you forget to cancel, you'll be charged again at your next billing date - which could be monthly, quarterly or every six months depending on your plan. Those charges add up fast, especially if you're not actively using the app. By cancelling proactively, you avoid surprise charges and regain control of your subscription budget.

Your cancellation methods: which platform are you on

Positive Singles operates across three distinct platforms: the web browser, Apple's App Store (iOS) and Google Play (Android). The cancellation process differs slightly for each, so the first step is identifying where you subscribed.

Cancellation by platform

Web-based subscriptions bought directly from PositiveSingles.com are managed through your account settings. App Store purchases (iPhone/iPad) are managed through your Apple ID. Google Play purchases (Android) are managed through your Google account. Each platform has its own billing system and cancellation procedure - which is why Stopee always recommends matching your cancellation method to your purchase method.

Why this matters

If you subscribed on the web but try to cancel through the Apple app, your cancellation won't work. Apple and Google handle their own subscriptions independently. The same goes the other way around. Cancelling in the wrong place is the #1 mistake Stopee customers report - and it wastes your time. We'll walk you through each method so you cancel on the first try.

How to cancel positive singles on the web

If you bought your subscription directly from PositiveSingles.com using a credit card, debit card or PayPal, this is your cancellation path.

Step-by-step web cancellation

1. Open a web browser and go to PositiveSingles.com
   • Log in with your email address and password
   • If you're not sure your password, click "Forgot password?" and reset it first
2. Click your profile icon or name in the top right corner
   • Select "Settings" or "Account Settings" from the dropdown menu
   • Look for a section called "Subscriptions," "Billing" or "Membership"
3. Find your active subscription
   • You should see your plan (1-month, 3-month or 6-month) with a renewal date
   • Locate the "Cancel" or "Turn off auto-renewal" button next to your plan
4. Click to cancel and confirm
   • Positive Singles may ask why you're leaving - this is optional and doesn't affect your cancellation
   • Confirm the cancellation by clicking "Yes, cancel my subscription" or similar
5. Save your confirmation
   • You'll receive an on-screen confirmation message - take a screenshot
   • An email confirmation should arrive within minutes - save this to your records

Pro tip: Log out completely and back in after cancelling to confirm the change took effect. If the cancellation button no longer appears, you've successfully disabled auto-renewal.

How to cancel positive singles on iOS (Apple app store)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple handles your billing - not Positive Singles directly. You must cancel through your Apple ID settings.

IOS cancellation steps

1. Open the Settings app on your iPhone or iPad
   • Do not open the Positive Singles app itself
   • Go to the device's main Settings, not app settings
2. Scroll down and tap your name at the top
   • You'll see your Apple ID, iCloud, Media & Purchases section
3. Select "Subscriptions"
   • Tap "Subscriptions" to see all active app subscriptions
4. Find and tap "Positive Singles"
   • You should see your current plan and next renewal date
5. Tap "Cancel Subscription"
   • Apple will ask you to confirm - select "Confirm Cancellation"
   • Do not tap "Resubscribe" or you'll restart the billing cycle
6. Verify the cancellation
   • You'll see "Your subscription expires on [date]" - that's your final day of access
   • Check your email for an Apple confirmation (may take a few minutes)

Warning: Apple requires you to cancel at least 24 hours before your renewal date. If you're within 24 hours of renewal, you may not be able to cancel until after the charge posts. Stopee recommends cancelling as soon as you know you want to leave - don't wait until the last day.

Pro tip: You can re-enable notifications for subscription reminders in Settings > Notifications, so you never miss a renewal deadline again.

How to cancel positive singles on google play (Android)

Android users who subscribed through Google Play manage their subscription in Google's ecosystem, separate from Positive Singles' web system.

Android cancellation steps

1. Open the Google Play app on your Android phone or tablet
   • Tap the profile icon in the top right corner
2. Select "Subscriptions" from the menu
   • You'll see all apps you're subscribed to
3. Tap on "Positive Singles"
   • Review your plan details and next billing date
4. Tap "Cancel Subscription"
   • Google Play may show you a cancellation survey - you can skip this
5. Confirm the cancellation
   • Select "Yes, cancel" when prompted
   • You'll see "Subscription cancelled" on screen
6. Save your confirmation email
   • Google sends a confirmation to your Gmail account
   • Add it to a folder for future reference

Pro tip: Unlike Apple, Google Play doesn't have a strict 24-hour cancellation window. You can cancel even hours before your renewal. However, Stopee still recommends early cancellation to avoid any timing issues.

How to cancel positive singles by registered mail

If you prefer a paper trail or have trouble cancelling online, you can cancel by sending a signed letter via registered mail to Positive Singles' Toronto address.

Registered mail cancellation process

1. Write a cancellation letter
   • Date the letter
   • Include your full name, email address and account creation date (if you know it)
   • State clearly: "I request immediate cancellation of my Positive Singles subscription effective today"
   • Sign the letter by hand
2. Prepare your envelope
   • Address it to:
     SuccessfulMatch / PositiveSingles.com
     5334 Yonge Street, Suite 141
     Toronto, Ontario M2N 6V1
     Canada
3. Send via registered mail
   • Visit Canada Post in person (do not use regular mail)
   • Request "Registered Mail with Return Receipt" (raccomandata A/R)
   • Request signature confirmation on delivery
   • Pay the registration fee (typically $10-15 CAD)
4. Keep your receipt and tracking number
   • The Canada Post receipt is your proof of sending
   • Track delivery status online at canadapost.ca
   • Wait for the return receipt - this proves they received it
5. Follow up via email
   • After 5-7 business days, email Positive Singles support with your tracking number
   • Ask for written confirmation that your cancellation was processed

Warning: Registered mail takes longer than online cancellation (5-10 business days delivery, plus processing time). If your renewal date is within a week, use an online method instead to ensure timely cancellation. Stopee recommends registered mail only if you've had trouble with online cancellation or want an ironclad legal record.

Positive singles pricing: what you might be cancelling

Understanding what you're paying for helps you decide if cancellation is right for you. Here's Positive Singles' current pricing in Canadian dollars.

Subscription plans and costs

Prices shown are approximate in CAD (the service bills in USD and converts at checkout). App store prices are typically higher than web prices due to Apple and Google's commission fees. If you're on a monthly plan, you're paying the most per month. Switching to a longer plan before cancelling doesn't help - you'd just be committing to more time.

What happens to your account after you cancel

Cancelling your subscription doesn't mean instant deletion. Understanding what sticks around helps you feel in control of your data.

After cancellation: access and account status

Once you cancel, auto-renewal stops immediately. You keep access to all premium features until the end of the billing period you already paid for. So if you cancel mid-month, you can use the full account until that month ends. After your paid period expires, premium features lock down - you drop back to the free-tier experience of browsing profiles and limited messaging.

Your profile stays live on Positive Singles unless you separately delete it. This means other users can still see your photos and bio. Some people like this (you might want to reactivate later). Others find it unsettling. You control this through your account settings - look for "Deactivate profile" or "Delete account." Deactivation hides your profile temporarily; deletion is permanent and may take 30 days to complete due to data backup systems.

Your data and retention

Positive Singles keeps records of your account, messages and activity for a set period after cancellation (typically 30-90 days for account data). Check their privacy policy and service agreement for exact details. Messages you've sent to other users may persist in their inboxes even after you cancel. You cannot un-send messages after they're read.

Pro tip: Before you cancel, consider downloading your data if the option exists. Some platforms let you export your profile and message history. It takes two minutes and gives you a backup.

Refund eligibility and your consumer protection rights

Refunds from Positive Singles are limited but not impossible. Canada's consumer protection laws give you additional rights that may override the company's stated policies.

Positive singles' refund policy

Positive Singles offers a three-business-day trial cancellation window with a refund if you purchased directly from their website. That means you can cancel and get your money back if you act within three business days of your first charge. After that window closes, the standard policy is non-refundable.

If you subscribed through Apple or Google, their refund policies apply instead. Apple offers up to 14 days for refunds if you request within a reasonable timeframe. Google Play allows refunds within 48 hours of purchase. These policies often override Positive Singles' own terms.

Your statutory right to cancellation

Canada's consumer protection laws give you a broader safety net than Positive Singles' three-day window. Many provinces (including Ontario, British Columbia and Alberta) include implied consumer protection rights under their Consumer Protection Acts. These laws may entitle you to a cooling-off period or cancellation rights for distance contracts (which online dating subscriptions are).

If Positive Singles refuses to refund you and you cancelled within 14-30 days (depending on your province), you have grounds to escalate. Document everything: your cancellation date, the charge date and any communication with support. Contact your provincial consumer protection office (linked below). At Stopee, we've seen many Canadian consumers successfully dispute non-refundable subscription charges when they cite provincial consumer law.

How to request a refund

1. Contact Positive Singles support immediately
   • Explain when you subscribed and that you wish to cancel within the three-business-day window
   • Request a refund by email and keep a copy
2. If you subscribed via app, contact Apple or Google instead
   • Explain why you want a refund (didn't use the service, changed your mind, etc.)
   • Apple and Google honor more refund requests than the company itself does
3. If refusal occurs, escalate to your provincial consumer authority
   • Ontario: Ontario Consumer Protection Act (search "Consumer Protection Ontario")
   • British Columbia: BC Consumer Protection Act
   • Alberta: Fair Trading Act
   • File a complaint citing non-compliance with consumer law

Warning: Do not issue a chargeback on your credit card immediately. Chargebacks should be your last resort after Positive Singles refuses reasonable requests. Stopee recommends giving customer support 5-7 business days to respond, then escalating to your province, then considering a chargeback. This creates a documented trail and strengthens your case.

Common mistakes that delay or block your cancellation

Cancelling feels stressful, especially when a company makes it harder than it should be. Stopee has seen these costly mistakes happen over and over - and you can avoid every single one.

Mistake 1: cancelling in the wrong place

You subscribed on the iOS app but try to cancel on the website. The cancellation doesn't go through because Apple, not Positive Singles, owns your subscription. Always match your cancellation method to your purchase method. If you're unsure where you subscribed, check the charge on your credit card statement or look at your device's purchase history (Apple ID or Google account).

Mistake 2: deleting the app instead of cancelling

Uninstalling Positive Singles from your phone does zero to stop the charges. The subscription is tied to your Apple ID or Google account, not the app file. Deleting the app is invisible to the billing system. You must cancel through Settings. After cancelling, you can delete the app guilt-free.

Mistake 3: waiting until the last day to cancel

You remember your renewal date is tomorrow and rush to cancel. Depending on the platform, you might miss the window. Apple needs 24 hours notice; some platforms process cancellations overnight. Stopee advises cancelling at least 3-5 days early to guarantee it goes through before the charge posts.

Mistake 4: not keeping your confirmation

You see the cancellation message on screen and assume you're done. Two months later, a charge appears and you have no proof you cancelled. Always screenshot the on-screen confirmation and save the email receipt. If there's a dispute, that email is your legal proof.

Mistake 5: assuming your profile is private after cancellation

Your photo and profile remain visible to other Positive Singles members until you separately delete your account. If privacy is your concern, deactivate or delete your profile as part of your exit process. Don't assume cancellation hides you.

Your cancellation checklist

Use this step-by-step checklist to stay organized from start to finish.

Positive singles contact information and mailing address

Keep this information on file for reference during or after your cancellation.

Where to send cancellation letters

If you choose to cancel by registered mail (or need to escalate a dispute), send correspondence to:

SuccessfulMatch / PositiveSingles.com
5334 Yonge Street, Suite 141
Toronto, Ontario M2N 6V1
Canada

Always use registered mail with return receipt (raccomandata A/R) and keep your tracking number. Canada Post will confirm delivery in 5-10 business days.

Online support contact

You can also submit a cancellation request through Positive Singles' support contact form on their website. Stopee recommends emailing support with the subject line "Subscription Cancellation Request" to create a documented record. Request written confirmation of your cancellation within 48 hours.

Your path forward: making the right decision

Cancelling a dating subscription is a personal choice, and Stopee respects whatever you decide. If you're ready to leave, the steps above will get you out cleanly and on your own terms. If you're on the fence, take a day to think - there's no rush (except within the three-business-day refund window).

The goal is to cancel with confidence, avoid surprise charges and feel in control of your money. Whether you cancel on the web, through your app or by registered mail, you now know exactly how to do it. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions without stress or delays - and we're here if you need support at any step.

If you encounter resistance from Positive Singles, document everything and don't hesitate to file a complaint with your provincial consumer protection office. Your money, your choice, your timeline. Cancel today if you're ready.