Manage Scruff

How to cancel scruff and protect your subscription rights in canada

What scruff is and why you might want to cancel

Scruff is a location-based dating and social networking platform built for gay, bisexual and queer men across Canada and worldwide. The app offers a free tier with basic profile browsing and limited messaging, plus Scruff Pro, a paid subscription that unlocks advanced search filters, expanded visibility options and premium matching tools.

You might cancel Scruff for several reasons: you've met someone and want to focus on that relationship, you're taking a break from dating, the subscription costs don't match your usage, or you've moved and prefer a different app. Whatever your reason, Stopee is here to walk you through the cancellation process step by step, ensuring you don't lose money to hidden charges or renewal traps.

Scruff pro pricing in canada

Scruff Pro pricing varies depending on whether you subscribe through Apple's App Store, Google Play or directly through Scruff's website. Here's what you can expect to pay in Canadian dollars:

Exact prices fluctuate based on your payment platform (Apple, Google or Scruff direct) and currency conversion rates. Stopee recommends checking your most recent receipt or payment confirmation to confirm your subscription tier and renewal date before you cancel.

When you should cancel scruff

Cancel Scruff Pro if you're not actively using the premium features, if you've found a partner and want to step back from dating apps, or if the monthly cost no longer feels justified. You should also cancel immediately if you notice unauthorized charges, duplicate billing or charges after you believed you'd already cancelled.

Keep in mind: cancelling your Scruff Pro subscription does not delete your account or profile. You'll retain free-tier access to browse and message matches within basic limits unless you explicitly request account deletion.

How to cancel scruff: step-by-step by platform

The cancellation method depends on which platform you use to subscribe and which device you use to access Scruff. Stopee recommends following the most direct route for your situation to avoid confusion and ensure the cancellation sticks.

Cancel scruff on iPhone and iPad via apple app store

If you subscribe to Scruff Pro through your Apple ID, follow these steps to stop auto-renewal:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID banner at the top of the screen.
   • If you don't see your Apple ID, swipe up to reveal it or navigate to Settings directly.
3. Select "Subscriptions" from the menu options.
4. Find and tap "Scruff" in the list of active or upcoming subscriptions.
5. Tap "Cancel Subscription" at the bottom of the Scruff subscription details page.
   • Apple may offer a discount or retention offer; you can ignore this and proceed with cancellation.
6. Confirm your cancellation by tapping the final confirmation button.

Pro tip: After you cancel, Apple will display a message confirming that your access ends on your renewal date. Save a screenshot of this confirmation for your records.

Warning: If you do not see a cancellation option and instead see "Free Trial," you may be in a trial period. Cancelling during a trial prevents charges after the trial ends, but you lose access immediately.

Cancel scruff on android via google play

If you subscribe through Google Play, use these steps to stop auto-renewal on your Android phone or tablet:

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top-left corner.
   • On some devices, this may be labeled "Menu" or show as a hamburger icon.
3. Select "Manage subscriptions" from the menu.
4. Tap "Scruff" from your list of subscriptions.
5. Tap "Cancel subscription" at the bottom of the screen.
6. Follow any on-screen prompts and confirm your cancellation choice.

Pro tip: Google Play displays your cancellation date prominently after you confirm. Take a screenshot to confirm the exact date your subscription ends, as you'll retain premium features until that date.

Cancel scruff if you subscribed directly through the app or website

If you purchased Scruff Pro directly from Scruff (not through Apple or Google), cancel it this way:

1. Open the Scruff app on your device or visit Scruff's website in your web browser.
   • Log in to your account if you're not already signed in.
2. Navigate to your Account Settings (usually a gear icon or "Settings" menu).
3. Look for a "Subscriptions," "Billing" or "Payment" section.
   • On the web, this may be under "Account" or "My Subscriptions."
4. Find Scruff Pro in your subscription list.
5. Tap or click "Cancel subscription" or "Manage subscription."
   • Some versions of the app display a "Cancel auto-renewal" button instead.
6. Confirm the cancellation in the dialog box that appears.

Pro tip: If you cannot find a cancellation button or the app freezes, Stopee recommends contacting Scruff support directly (see the contact section below). Screenshot the screen where you tried to cancel; this evidence helps if you need to dispute a charge later.

Cancel scruff by contacting support

If the cancellation methods above do not work or if the app crashes, reach out to Scruff's customer support team:

1. Open the Scruff app and navigate to the Help or Support section (usually at the bottom of the menu).
2. Select "Contact Support" or "Send a message."
3. Compose a clear cancellation request that includes:
   • Your full account email address.
   • Your purchase receipt or proof of subscription (if you have it).
   • The device and operating system you use (iPhone, Android, etc.).
   • A simple statement: "I would like to cancel my Scruff Pro subscription effective immediately."
4. Send the message and wait for a response within 2-3 business days.

Pro tip: Keep copies of all messages you send to Scruff support. If your subscription charges again after you've requested cancellation, you'll have evidence of your cancellation attempt.

What happens after you cancel scruff

Cancellation can feel uncertain, especially if you're worried about losing access or being charged again. Here's exactly what to expect after you press that cancel button.

Access and features after cancellation

When you cancel Scruff Pro, your auto-renewal stops immediately, and you won't be charged at your next billing cycle. However, you retain full access to all Scruff Pro features until your paid period ends. For example, if you cancel on the 15th of the month but your renewal date is the 1st of next month, you can still use premium features for the rest of your paid period.

After your paid period expires, you revert to Scruff's free tier. You'll still be able to browse profiles and send a limited number of messages, but advanced filters, expanded visibility and other premium tools will no longer be available to you.

Your profile and account data

Cancelling your subscription does not delete your account or profile. Your profile, chat history and saved matches remain active on Scruff's servers unless you explicitly request account deletion. Other users can still see your profile and send you messages (within free-tier limits).

If you want to hide your profile while keeping your account active, you can set your visibility to "Private" or "Hidden" within your account settings. If you want to delete your account entirely, contact Scruff support and request a complete account deletion. Scruff will process your deletion, though data retention timelines vary based on their privacy policy.

How long scruff keeps your data

Scruff's Terms of Service and Privacy Policy govern how long your data is retained after cancellation. Typically, deleted accounts are purged within 30-90 days, but archived messages and metadata may be kept longer for legal or safety reasons. Stopee recommends reviewing Scruff's Privacy Policy directly to understand your rights regarding data deletion.

Refunds and billing disputes

Refund eligibility depends on how and where you purchased your Scruff Pro subscription, and Canadian consumer protection laws may give you additional rights beyond Scruff's standard policy.

Refunds for subscriptions purchased through apple

If your subscription was billed to your Apple ID, you must request a refund directly from Apple. Scruff does not process refunds for Apple purchases. Here's how:

1. Go to reportaproblem.apple.com on a web browser or open the Apple TV app and navigate to Account > Help.
2. Select the Scruff charge you want to dispute.
3. Choose "I would like to request a refund" and select your reason (e.g., "Accidental purchase," "Subscription I did not authorize" or "Did not receive the service I expected").
4. Provide any supporting details and submit your request.

Apple typically responds within 5-10 business days. If the request is approved, Apple credits your Apple ID or original payment method.

Warning: Apple's refund window is typically 30 days from purchase for most subscriptions. If you're outside this window, your refund request may be denied unless you can prove unauthorized billing or a billing error.

Refunds for subscriptions purchased through google play

Google Play manages all refunds for Android subscriptions. Scruff cannot override this:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions" > "Subscriptions."
3. Find Scruff and tap it.
4. Tap "Report a problem" at the bottom of the screen.
5. Select your reason for the refund (e.g., "Did not intend to purchase," "Charged without consent" or "Service not as described").
6. Submit your request and wait for Google's response.

Google typically processes refund requests within 5-7 business days. Like Apple, Google's refund window is generally 48 hours for immediate issues, and up to 30 days for recurring charges.

Refunds for direct scruff subscriptions

If you purchased Scruff Pro directly through Scruff's website or app (not through a third-party store), Scruff handles refunds. Most dating and social apps do not offer pro-rated refunds for unused time, meaning you cannot recover the portion of your subscription you didn't use.

Exception: If you were charged twice in one billing cycle, charged after you cancelled, or charged without your consent, you may qualify for a refund. Contact Scruff support immediately with evidence (screenshots, receipts, cancellation confirmations) and request a refund for the unauthorized or duplicate charge.

Canadian consumer protection and your refund rights

Canada's federal and provincial consumer protection laws give you additional rights beyond what Scruff or app stores advertise. Under the Competition Act and Consumer Protection Acts in provinces like Ontario, British Columbia and Quebec, you have the right to cancel a subscription within a reasonable timeframe if you were not clearly informed of the auto-renewal terms before purchase.

If Scruff or the app store refuses to refund you, you can escalate to your provincial consumer protection authority or file a complaint with the Competition Bureau. Stopee recommends gathering all receipts, screenshots and cancellation attempts before escalating.

Common mistakes when cancelling scruff

Cancellation can go wrong in surprising ways, especially if you assume the process is simpler than it really is. Here are the pitfalls Stopee sees most often:

Deleting the app instead of cancelling the subscription

The single biggest mistake is uninstalling Scruff from your phone and assuming your subscription is cancelled. It is not. Deleting the app only removes it from your device; your subscription continues to auto-renew in the background, and you'll be charged on your renewal date. You must cancel the subscription through your account settings or the app store before you delete the app.

Cancelling only in the app, not on the store platform

If you subscribe through Apple or Google, cancelling only within the Scruff app itself will not work. You must cancel through Apple Settings or Google Play Store settings directly. Cancelling in the app may log you out or change your preferences, but it does not stop auto-renewal.

Missing the renewal date and being charged again

If you cancel just before your renewal date but don't note the exact cancellation date, you might be charged anyway. Some users cancel, forget when their period ends, assume they're protected and then discover a surprise charge weeks later. Mark your calendar with your cancellation date plus 5 days as a buffer, then check your bank or card statement on that date to confirm no charge was made.

Ignoring "Retention offers" and accidentally restarting your subscription

When you try to cancel on Apple or Google, the platform may show a discount offer or prompt to extend your subscription at a reduced rate. Tapping the wrong button can restart your subscription instead of cancelling it. Always read on-screen prompts carefully and tap only the final "Confirm Cancellation" button.

Not saving your cancellation confirmation

After you cancel, screenshot the confirmation screen or save the confirmation email. If Scruff charges you again or disputes your cancellation, this screenshot proves you took action. Without it, you're relying on your memory and bank statements alone.

Stopee's checklist for cancelling scruff safely

Use this checklist to ensure your cancellation goes smoothly and you avoid unexpected charges:

• Check your most recent Scruff receipt or payment confirmation to confirm your subscription tier and renewal date.
• Identify where you subscribe: Apple App Store, Google Play or Scruff direct.
• Follow the cancellation steps for your platform (see the "How to cancel Scruff" section above).
• Screenshot or save the cancellation confirmation screen immediately after cancelling.
• If the app or store offers a retention discount, ignore it and complete the cancellation.
• Wait 24 hours, then open the app and confirm you can still access Scruff's free tier (no premium features).
• Mark your calendar 5 days after your expected renewal date as a "Check charge" reminder.
• On that date, log into your bank or card account and confirm no Scruff charge appears.
• If a charge appears, gather your cancellation screenshot and contact Stopee or your payment provider for a dispute.
• Delete the Scruff app only after you confirm no charge was made and you're certain you won't resubscribe.

Your consumer rights in canada

Canadian law protects you when you cancel subscriptions, and Stopee wants you to know exactly what those rights are and how to use them if Scruff refuses to cooperate.

Federal and provincial subscription cancellation laws

Under the Competition Act (federal) and Consumer Protection Acts in Ontario, British Columbia, Quebec and other provinces, businesses must clearly disclose auto-renewal terms before you buy. If Scruff buried its auto-renewal policy or made it hard to find, you may have grounds to cancel without penalty and request a refund.

Additionally, provincial laws typically require businesses to provide an easy, no-questions-asked cancellation method that mirrors the ease of purchase. If cancelling Scruff is harder than subscribing, you may have a legal complaint.

Unauthorized or fraudulent charges

If Scruff charged you without your consent, or if someone used your account without permission, contact your bank or credit card company immediately and report the charge as unauthorized. Most financial institutions will issue a provisional credit within 1-2 business days while they investigate. Simultaneously, contact Scruff support and provide evidence of the unauthorized charge.

Escalating a dispute with scruff

If Scruff refuses to refund you or ignores your cancellation request, escalate your complaint:

1. Send a formal cancellation notice by registered mail to Scruff's legal address (see below).
2. Document all communication attempts (emails, support messages, screenshots of cancellation attempts).
3. File a complaint with your provincial consumer protection authority or the Competition Bureau at www.competitionbureau.gc.ca.
4. Report the dispute to your bank or credit card company if charges continue after cancellation.

Pro tip: The Competition Bureau and provincial consumer authorities take subscription disputes seriously. A formal complaint can pressure Scruff to refund you or update its cancellation process.

Scruff's legal contact information for cancellation notices

If you need to send a formal cancellation letter or dispute notice, use this address from Scruff's Terms of Service. Stopee recommends sending correspondence by registered mail with signature confirmation to prove delivery:

Perry Street Software, Inc.
Attn: Agent for Notice of Copyright Claims
929 Alton Rd, Ste 500
Miami Beach, FL 33139
USA

Include your full name, account email address, subscription details and a clear request for cancellation. Keep a copy for your records.

Final thoughts: you're in control of your subscriptions

Cancelling Scruff should be straightforward, and it is once you know which platform you use and exactly which button to press. Stopee has helped thousands of consumers cancel unwanted subscriptions by walking them through each step, anticipating the traps and giving them the confidence to act.

Remember: you have the right to cancel any subscription at any time, and Canadian law backs you up. If Scruff resists or charges you unfairly, you have a clear path to escalate and recover your money. Stopee is here whenever you need clarity on your cancellation rights or want help navigating a subscription dispute.