Manage Sniffies

How to cancel sniffies and avoid automatic renewal charges

Understanding sniffies and why you might want to leave

Sniffies is a map-based social and cruising app that connects you with nearby users in real time. The app offers a free basic tier for browsing and viewing other profiles, and a paid premium subscription called Sniffies Plus that unlocks features like unlimited messaging, advanced map tools, anonymous chat, and premium reactions.

If you've signed up for Sniffies Plus and now want to stop paying, you're in the right place. At Stopee, we help Canadians take control of their subscriptions and avoid surprise charges. Whether your trial is ending, you've found a better alternative, or you simply want to scale back your app spending, cancelling Sniffies is straightforward once you know which platform you used to subscribe.

Why people cancel sniffies

You might cancel for several reasons: the trial period is about to convert to a paid subscription, you're not using the premium features enough to justify the monthly cost, you've found another app that better suits your needs, or you want to reduce your overall app subscriptions. Whatever your reason, Stopee is here to guide you through the process without confusion or hidden steps.

The real cost of staying subscribed

Sniffies Plus costs approximately $13 to $14 CAD per month when billed monthly, or around $33 to $35 CAD for a quarterly plan. If you're not actively using it, that charge adds up quickly. A monthly subscription over a year costs roughly $156 to $168 CAD, money you could redirect elsewhere. By cancelling now, you stop the next automatic charge and keep your bank account intact.

Your consumer rights in canada

As a Canadian subscriber, you have legal protections under the Consumer Protection Act and federal telemarketing regulations.

What canadian law says about subscriptions

Canada's consumer protection framework requires that companies provide clear cancellation options and honour your request within a reasonable timeframe. If Sniffies charged you for a trial period after you attempted to cancel, or if you were not clearly informed about automatic renewal terms before you signed up, you may have grounds to dispute the charge with your payment provider or contact your provincial consumer protection authority.

If you paid via credit card and Sniffies refuses a legitimate refund, you can file a chargeback with your bank or credit card company. Document everything: screenshots of the charge, confirmation emails, and timestamps of your cancellation attempt. This documentation is your leverage if the company disputes your claim.

When to escalate your complaint

If Sniffies ignores your cancellation request or continues to charge you after you've cancelled, contact your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services. In British Columbia, it's the Office of the Superintendent of Financial Institutions (OSFI) for financial disputes, or the Consumer Protection BC office. Stopee recommends keeping a paper trail of every interaction, including screenshots, confirmation numbers, and the date and time you cancelled.

Cancellation methods by platform

How you cancel depends on where you subscribed: the Apple App Store, Google Play, or Sniffies' web platform directly.

Cancel on iPhone or iPad (Apple app store)

If you subscribed to Sniffies Plus through the Apple App Store, Apple handles your billing, not Sniffies. This means you must cancel through Apple's own settings, not through the Sniffies app itself.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey icon with white gears.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your Apple account page.
3. Select "Subscriptions."
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find and tap "Sniffies Plus."
   • The app name will appear if you're currently subscribed.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; tap "Confirm" when prompted.
6. Take a screenshot of the confirmation screen showing the cancellation date.
   • Stopee recommends saving this proof; you'll need it if billing disputes arise later.

Pro tip: Apple typically ends your access at the end of your current billing cycle, not immediately. If you subscribed on the 15th of the month, you'll retain premium access until the 15th of the next month, then revert to the free tier. Check your confirmation email for the exact end date.

Warning: Do not delete the Sniffies app thinking it will cancel your subscription. Deleting the app does nothing to stop billing; you must cancel through Apple Settings.

Cancel on android (Google play store)

If you subscribed via Google Play, Google manages your billing. You must cancel through the Google Play Store app or website, not within Sniffies itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the hamburger menu (three horizontal lines) in the top left corner.
2. Select "Payments and subscriptions" from the menu.
   • This shows all subscriptions linked to your Google account.
3. Tap "Subscriptions."
   • You'll see a list of active subscriptions.
4. Find and tap "Sniffies Plus."
   • This opens your subscription details.
5. Tap "Cancel subscription."
   • Google will ask for a reason; you can skip this if you prefer.
6. Confirm the cancellation when prompted.
   • Google will send you a confirmation email within a few minutes.

Pro tip: Like Apple, Google Play typically honors your current billing cycle. If you cancel mid-cycle, you keep access until the next renewal date, then drop to the free tier.

Cancel directly on sniffies.com (web subscription)

If you subscribed directly through Sniffies' website and paid by credit card or another direct payment method, you'll cancel through your account settings on their platform.

1. Visit Sniffies.com and log into your account.
   • Use the email and password you registered with.
2. Navigate to your Profile or Account Settings.
   • Look for a menu icon or gear icon in the top right.
3. Select "Billing" or "Payment Settings."
   • This page shows your current subscription status and renewal date.
4. Find the option to "Cancel" or "Downgrade" your plan.
   • Click or tap this button.
5. Follow any prompts to confirm your cancellation.
   • Sniffies will show a confirmation message or send you an email.
6. Screenshot the confirmation screen immediately.
   • Stopee advises saving both the screenshot and any confirmation email for your records.

Warning: Web cancellations sometimes take effect immediately, and sometimes they take effect at the end of your current billing cycle. The confirmation message should specify which applies to your account. If it doesn't, contact Sniffies support to clarify whether you'll be charged again.

Pro tip: If you see a "retention offer" (like a discount to keep your subscription), Stopee recommends declining it unless you genuinely want to stay. These offers are designed to keep you subscribed; if you want to cancel, stick to your decision and complete the cancellation.

What happens after you cancel

Cancelling Sniffies Plus doesn't delete your account or erase your data immediately.

Your access after cancellation

Once you cancel, you revert to Sniffies' free tier. You'll still be able to log in, view profiles, and browse the map, but you lose access to premium features like unlimited messaging, advanced map filters, and anonymous chat. Your account data remains on Sniffies' servers according to their privacy policy.

If you want Sniffies to delete your account and personal data entirely, you must contact Sniffies support separately and request account deletion. Cancelling the subscription alone does not delete your account. Stopee recommends submitting this request in writing and keeping a copy of your email for your records.

Billing confirmations and access verification

After you cancel, check your bank or payment app within 3 to 5 business days to confirm that no new charge appears. If a charge posts after your cancellation, contact your payment provider immediately and reference your cancellation confirmation screenshot. If you subscribed through Apple or Google, log back into those accounts and verify that Sniffies Plus no longer appears in your active subscriptions list.

Open the Sniffies app and try accessing a premium feature (like sending an unlimited message or using advanced map filters). If you're still able to use premium features, your cancellation may not have processed. Return to your subscription settings and confirm the cancellation status, or contact Sniffies support.

Refund policy and what to do if you're charged

Sniffies generally does not offer refunds for cancelled subscriptions once the billing cycle has begun.

Trial period refunds

Sniffies sometimes offers a 7-day free trial for new users. If you cancel before the trial ends, you won't be charged. However, if you miss the trial deadline and a charge posts to your account, Sniffies does not guarantee a refund. Your best recourse is to contact Apple, Google, or your payment provider within 14 to 30 days of the charge and request a refund based on the trial terms you were promised. Keep screenshots of any promotional emails or in-app messages showing the trial offer.

Disputed or unauthorized charges

If Sniffies charged you after you cancelled, or if you were charged for something you didn't authorize, take these steps:

1. Gather documentation: screenshots of your cancellation confirmation, confirmation emails, and the charge on your bank statement.
2. Contact Sniffies support in writing and explain the issue. Request a refund and reference your cancellation date.
3. If Sniffies doesn't respond within 7 to 10 business days, or if they refuse to refund, contact your bank or payment provider and file a chargeback or dispute.
4. Provide your bank with all documentation, including your cancellation proof. Your bank will investigate and potentially reverse the charge.

Pro tip: Don't wait too long to dispute a charge. Most payment providers allow disputes within 60 to 120 days of the transaction. The sooner you act, the stronger your case.

Sniffies pricing overview

Understanding the cost structure helps you decide if cancellation is the right choice for you.

If you're on a monthly plan and use the app only occasionally, cancelling saves you $156 to $168 per year. That's money you can redirect to subscriptions or expenses you use more regularly.

Common mistakes people make when cancelling sniffies

Cancellation confusion is frustrating, especially when you're trying to stop unwanted charges. Here are the mistakes Stopee sees most often, and how to avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing the Sniffies app from your phone does absolutely nothing to stop billing. Your subscription remains active, and you'll be charged again at your next renewal date. You must cancel through Apple Settings, Google Play, or Sniffies.com, regardless of whether the app is installed.

Mistake 2: cancelling in the wrong place

If you subscribed on iPhone, you can't cancel through the Android app. If you subscribed on Google Play, cancelling through Apple Settings won't work. Many people waste time trying to cancel in the wrong platform and miss the cancellation deadline. Check your original confirmation email to see which platform (Apple, Google, or Sniffies directly) you used to subscribe, then cancel in that same place.

Mistake 3: not saving your cancellation confirmation

After you click "cancel," screenshot the confirmation screen and save any confirmation emails. If a charge appears later and you don't have proof of cancellation, your payment provider may side with Sniffies. Stopee recommends saving your proof for at least 90 days after cancellation.

Mistake 4: assuming you're cancelled after seeing a discount offer

Some services show you a retention discount (e.g., "Keep Plus for $5 next month") when you try to cancel. Seeing this offer doesn't mean you've cancelled; it means the service is trying to keep you subscribed. If you don't want the offer, continue through the cancellation flow and confirm you're actually cancelled, not just discounted.

Mistake 5: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, you may still be charged one final time. The charge posts, then your cancellation takes effect. If this happens, contact your payment provider immediately and dispute the charge, referencing your cancellation date.

When to keep your sniffies plus subscription

Cancellation isn't always the best choice. Consider keeping Sniffies Plus if you use the app regularly and actively send messages, filter by advanced map criteria, or value the anonymous chat feature. If the cost aligns with your usage, the subscription is worth it. However, if you're unsure, cancelling and downgrading to the free tier lets you test whether you miss the premium features. You can always resubscribe later.

Checklist: cancelling sniffies safely

Use this checklist to ensure your cancellation is complete and protect yourself from surprise charges.

1. Identify which platform you subscribed through (Apple, Google, or Sniffies.com) by checking your original confirmation email.
2. Navigate to the correct settings (Apple Settings, Google Play, or Sniffies.com) and locate your subscription.
3. Click or tap "Cancel Subscription" and follow the on-screen prompts.
4. Screenshot the final confirmation screen showing your cancellation status.
5. Save any confirmation emails Sniffies or the platform sends you.
6. Wait 3 to 5 business days, then verify that no new charge appears on your bank statement or payment app.
7. Log back into Sniffies and try using a premium feature to confirm you've reverted to the free tier.
8. If you're charged after cancellation, contact your payment provider immediately and file a dispute.

Getting help if sniffies won't cancel your subscription

Most cancellations process smoothly, but sometimes you'll hit a snag. Here's what to do if Sniffies continues to bill you after you've cancelled.

Step 1: verify your cancellation status

Log back into your account on the platform where you subscribed (Apple, Google, or Sniffies.com) and confirm that your subscription no longer appears in your active list. If it still shows as active, your cancellation may not have processed. Try cancelling again and take another screenshot.

Step 2: contact sniffies support

Visit Sniffies' support page or in-app help section and send a message explaining that you cancelled but were still charged. Include your cancellation date, confirmation number (if you have one), and a screenshot of the charge on your bank statement. Ask for a refund. Provide a clear deadline: "Please respond within 5 business days or I will escalate this to my bank."

Step 3: contact your payment provider

If Sniffies doesn't respond or refuses to refund, contact your bank, credit card company, or the platform (Apple or Google) where you see the charge. Explain that you cancelled your subscription but were charged again. Provide all documentation: your cancellation screenshot, confirmation emails, and the charge on your statement. Your payment provider will investigate and can reverse the charge if your evidence is strong.

Step 4: file a complaint with your provincial authority

If your payment provider doesn't help or if Sniffies ignores multiple cancellation requests, file a formal complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. Stopee recommends doing this in writing and keeping a copy of your complaint and the date you filed it. This creates an official record and may pressure Sniffies to resolve the issue.

Why stopee helps you stay in control

At Stopee, we've helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. Our mission is to give you the knowledge and confidence to manage your subscriptions on your terms, not the company's terms.

Whether you're cancelling Sniffies or any other service, Stopee provides clear, step-by-step guidance tailored to your situation. We flag the traps, explain your rights, and give you the exact language to use when escalating disputes. You're not alone in this process. Visit Stopee (stopee.com) for cancellation help on hundreds of services, consumer rights explainers, and templates you can use to dispute unauthorized charges or demand refunds.

Cancelling should be simple. With Stopee by your side, it is.