Manage Justfit

How to cancel justfit and reclaim your fitness budget

What justfit is and why you might want to cancel

Justfit is a mobile fitness app that delivers guided workouts, beginner-friendly routines, and VIP subscription tiers for premium features. You can purchase subscriptions through the Apple App Store, Google Play, or directly from the Justfit website using PayPal or credit card. Monthly plans range from C$24.99 to C$26.99, while annual options run between C$86.99 and C$98.99-making cancellation essential if your fitness priorities shift. At Stopee, we understand that subscription services often creep into your monthly expenses without delivering real value, so we've created this guide to help you exit cleanly and recover any refunds you're entitled to.

Why you might cancel justfit

You may decide to cancel for several legitimate reasons: the app no longer matches your fitness goals, you've found a cheaper alternative, you're not using the premium features enough to justify the cost, or you simply want to pause your subscription temporarily. Whatever your reason, you deserve a straightforward cancellation process and clarity on whether you qualify for a refund. Stopee is here to walk you through every step so you don't lose access accidentally or miss a refund deadline.

Your consumer rights in canada

Under Canada's Consumer Protection Act and provincial consumer laws, you have specific rights when cancelling digital subscriptions. Most provinces require companies to offer a clear, accessible cancellation mechanism-and many enforce a cooling-off period (typically 14 days) for online purchases. Justfit advertises a 14-day money-back guarantee for online services purchased directly from their website, provided you request a refund within 14 days and haven't redeemed promotional items. Additionally, Justfit's operator (Enerjoy Ltd.) offers a 30-day refund window for website purchases made before auto-renewal. If Justfit refuses a legitimate refund claim, you can escalate to your provincial consumer protection authority or file a chargeback with your credit card issuer. Stopee recommends documenting all communication with Justfit so you have evidence of your cancellation request and any refund promises.

Justfit pricing and subscription options

Here's the full breakdown of Justfit plans currently available in Canada.

If you've locked into an annual plan and your fitness needs have changed, don't panic-cancellation is always an option, and you may qualify for a partial or full refund depending on when you purchased and how you paid.

How to cancel justfit by platform

Your cancellation method depends entirely on where you bought your subscription. Stopee has broken down each platform so you cancel correctly the first time.

Cancel justfit through the apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple's system-Justfit cannot do this for you, even if you ask. Here's the exact process:

1. Open the Settings app on your iPhone or iPad.
2. Tap Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Justfit.
5. Tap Cancel Subscription or Turn Off Auto-Renewal.
6. Confirm your cancellation when prompted.

Important timing: Cancel at least 24 hours before your current billing date to prevent the next charge. Warning: Simply deleting the Justfit app does nothing-your subscription will keep charging unless you cancel through Apple's Settings. If you need additional help, Apple's support team can walk you through this at support.apple.com.

Cancel justfit through google play (Android)

Android users follow a similar path, but through Google Play instead of Apple. Justfit cannot cancel your Google Play subscription on your behalf.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Subscriptions.
4. Find Justfit in the list.
5. Tap Justfit to view subscription details.
6. Tap Cancel subscription.
7. Follow any additional prompts to confirm.

Pro tip: Mark your calendar 24 hours before your renewal date. Missing this window means you'll be charged again, though Google Play typically offers a refund window if you request one within a few days. Deleting the app does not stop billing-only cancelling through Google Play does.

Cancel justfit through their website (direct payment)

If you purchased directly from Justfit using PayPal or a credit card, you cancel through the Justfit app or website itself.

1. Go to the Justfit website or open the Justfit app.
2. Sign in with the email address linked to your subscription.
3. Navigate to Profile or Account Settings.
4. Select Manage Subscription or Subscription Plans.
5. Click Cancel Subscription.
6. Confirm cancellation in the popup or follow the on-screen instructions.

If you encounter errors or the cancellation button doesn't appear, contact Justfit support directly from the same email address you used to purchase. Stopee recommends screenshotting your cancellation confirmation for your records, since email confirmations from Justfit can be delayed or filtered to spam.

What happens after you cancel

Understanding what occurs once you hit "cancel" helps you plan your next fitness move.

Access during your cancellation period

When you cancel, you retain access to all paid Justfit features until the end of your current billing cycle. If your next renewal is 15 days away, you get 15 more days of full access-then your premium features lock. This means you can continue your current workout programs without interruption. Cancelling stops auto-renewal immediately; no further charges will occur after your billing period ends.

What happens if you get a refund

If Justfit approves a refund (see the refund section below), your premium access may be revoked instantly rather than being extended through the billing cycle. This depends on Justfit's refund policy and when you request it. For example, if you claim a refund under the 14-day guarantee, expect to lose VIP features right away. Refunds are processed to your original payment method-credit card refunds appear in 3-5 business days, PayPal refunds in 1-2 days.

Will you get a refund from justfit

Refund eligibility depends on your purchase method and how quickly you act. Stopee has outlined each scenario so you know exactly where you stand.

Refunds for app store purchases

If you bought your subscription through Apple, you must request a refund from Apple, not Justfit. Apple processes App Store refunds within 24-48 hours if you request them within 90 days of purchase. You can request a refund by signing into your Apple ID account on appleid.apple.com, viewing your purchase history, and selecting "Report a Problem." Apple may approve refunds for accidental purchases, duplicate charges, or if you claim you didn't receive the service. Note that Apple limits refund requests per account, so use this option strategically.

Refunds for google play purchases

Google Play also handles its own refunds independently. You have up to 48 hours after purchase to request a full refund for any reason-no questions asked. After 48 hours, your eligibility depends on whether you can demonstrate a problem with the app (crashes, bugs, or unauthorized charges). Request a refund by opening Google Play, navigating to "Manage subscriptions," selecting Justfit, and tapping "Report a problem" or "Request refund."

Refunds for website purchases (PayPal or credit card)

This is where Justfit's refund policy becomes critical. The company advertises several refund windows:

• 14-day money-back guarantee: If you purchased directly from the Justfit website and request a refund within 14 days with no promotional content redeemed, you're eligible for a full refund. This aligns with Canadian consumer protection standards.
• 30-day operator refund: Enerjoy Ltd. (Justfit's operator) offers a 30-day refund window for website purchases made before your first auto-renewal. If you request a refund before day 30 and before the system attempts to auto-renew, you qualify for a full refund, processed in approximately 14 days.
• One refund per customer: Warning: Justfit limits refunds to one per customer account. Use your refund wisely if you're deciding between this option and a chargeback.

Pro tip: Contact Justfit support immediately if you believe you're entitled to a refund. Email them from the same address associated with your purchase, include your order number, and reference the 14-day or 30-day refund window. Document their response. If they refuse without justification, you can escalate to your provincial consumer protection office or file a chargeback with your credit card company.

Common mistakes when cancelling justfit

We know that the moment you decide to cancel is often frustrating-you're already spending money on something you don't want. Let's make sure you don't compound that frustration with avoidable errors.

Deleting the app without cancelling the subscription

This is the single most common mistake. Removing the Justfit app from your phone does absolutely nothing to stop your subscription or auto-renewal. Your payment method will still be charged on the renewal date. You must cancel through the App Store, Google Play, or Justfit's website-never assume deletion equals cancellation.

Waiting too long to request a refund

The 14-day money-back guarantee and the 30-day operator window are firm deadlines. If you miss them, you forfeit your refund eligibility (unless you can prove unauthorized charges or file a chargeback). Set a reminder on the day you purchase to revisit your decision within 7-10 days-well before the deadline.

Cancelling without documentation

If you cancel through the app and receive no email confirmation, take a screenshot of the cancellation screen immediately. Stopee recommends sending yourself an email summarizing the date, time, and method of cancellation. This evidence is invaluable if Justfit charges you again or disputes your cancellation claim.

Contacting the wrong support channel

Don't waste time messaging Justfit through social media if you need a refund. Use their official support email and include your order number, purchase date, and the reason for your refund request. Official channels create a paper trail that supports your case if you escalate to a provincial consumer authority later.

Missing the 24-hour cancellation window before renewal

If you wait until the day of renewal to cancel, you may still be charged. Both Apple and Google require 24 hours' notice. Set a calendar reminder for at least 2 days before your renewal date so you have a buffer.

Checklist before and after cancelling justfit

Use this checklist to ensure your cancellation sticks and you don't leave money on the table.

Stopee's advice for choosing whether to cancel or keep justfit

Before you cancel, ask yourself these questions to make sure you're making the right decision for your fitness and finances.

Reasons to keep justfit

• You're actively using the app 3+ times per week and seeing progress.
• The beginner-friendly programs match your current fitness level perfectly.
• You've invested in a multi-month or annual plan at a promotional rate that won't return.
• You're part of a community or accountability group within the app.
• The VIP features (advanced programming, longer workout libraries) directly support your goals.

Reasons to cancel justfit

• You haven't logged in for 2+ weeks or don't plan to start using it soon.
• You've found a cheaper alternative that better suits your goals.
• The annual cost (up to C$98.99) feels unjustified for your usage.
• You prefer in-person training, group classes, or a different app format.
• Your schedule or fitness priorities have changed since you subscribed.
• You're eligible for a refund and realize the service isn't right for you.

Stopee believes that honesty with yourself is the first step to cancelling guilt-free. If you're not using Justfit, cancelling isn't failure-it's smart financial management.

How stopee can help you cancel justfit

Cancelling a subscription should never feel overwhelming. Stopee exists to demystify the process and empower you to reclaim control of your digital spending. We've helped thousands of consumers cancel fitness apps, streaming services, and memberships by offering clear, step-by-step guidance tailored to your specific platform and circumstances. Whether you're cancelling through the App Store, Google Play, or Justfit's website, Stopee provides the exact instructions, common pitfalls, and refund strategies you need to succeed.

Visit Stopee.com today to access our full library of cancellation guides, or use our community forum to ask questions and share your experience cancelling Justfit with other users. Stopee doesn't earn commissions from service providers-we're entirely on your side, fighting for transparent cancellation processes and consumer rights.

Escalation and consumer protection contact

If Justfit refuses a legitimate refund or ignores your cancellation request, escalate to your provincial consumer protection authority:

• Alberta: Fair Trading Act - contact Service Alberta
• British Columbia: BC Consumer Protection Act - contact Consumer Protection BC
• Ontario: Consumer Protection Act - contact ServiceOntario
• Quebec: Consumer Protection Act - contact the Office of the Ombudsman or Éducaloi
• Other provinces: Search "[Your Province] + Consumer Protection Authority"

You can also file a chargeback with your credit card issuer if Justfit continues charging after cancellation. Most banks process chargebacks within 30-60 days. Document every communication with Justfit before escalating.

Justfit cancellation address for formal complaints

If you need to send a formal complaint or cancellation letter by registered mail, use this address:

Justfit / Enerjoy Ltd.
Company Headquarters
[Address to be updated with verified Justfit contact details]

Send your letter "Return Receipt Requested" so you have proof of delivery. Include your full name, email address, order number, subscription plan, and a clear statement that you are cancelling your subscription effective immediately. Request written confirmation of your cancellation and any applicable refund within 14 days.

Stopee is committed to holding companies accountable for fair cancellation practices. If you've struggled to cancel Justfit, share your story on Stopee.com so others can learn from your experience-and so we can advocate for better consumer protections in the fitness app industry.