Manage Justfit

How to cancel your justfit subscription and stop unwanted charges

What justfit is and why cancellation matters

Justfit is a mobile fitness application offering personalised at-home workout programmes, short video sessions, and targeted training plans. Published by Enerjoy, the app operates on a freemium model: basic content is free, but full access requires a paid subscription tier delivered through app stores. Monthly plans cost around €20.49, quarterly plans approximately €29.99, and annual options range from €71.99 to €82.99 depending on promotions. If you've signed up and now want to cancel, understanding your options and rights is essential to stop recurring charges and reclaim control of your spending.

Subscription pricing and typical costs

Justfit charges are processed through your app store (Apple App Store or Google Play) or directly via payment method on file. The costs compound quickly: a €20 monthly subscription becomes roughly €240 per year, making it easy to lose track of the total annual expense. At Stopee, we help you identify exactly what you're paying and whether it's delivering value.

Check your app store billing history or payment method statement to confirm the exact amount you're being charged each cycle. These figures are market samples and may vary by region, promotion, or device.

Why people cancel justfit subscriptions

Common reasons for cancellation fall into three categories: cost versus perceived value, unmet product expectations, and billing or support concerns. Many users discover they were charged immediately after a trial period, expected the trial to be free but it converted to a paid plan, or found that cancellation requests did not stop future charges. Others sign up expecting personalised fitness coaching but find the generic workout library insufficient for their needs or medical requirements. Slow customer support response times when disputing charges are also frequent frustrations.

Your consumer rights in ireland

Understanding your legal protections empowers you to cancel confidently and dispute unfair charges.

Consumer rights act 2022 protections

Under the Consumer Rights Act 2022 and EU Consumer Rights Directive 2011/83/EU (which applies in Ireland), you have the right to cancel a distance contract (including app-based subscriptions) within 14 calendar days of purchase, with no questions asked and no penalty. This is your statutory cooling-off period. After 14 days, you can still cancel, but the trader may charge a reasonable fee if you have already received access to the service. If Justfit fails to honour a cancellation request or continues charging after you cancel, you have grounds to escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's official consumer authority.

Additionally, if a charge appears on your statement without your explicit consent, you can dispute it as an unauthorised payment with your bank or app store. Stopee recommends keeping dated screenshots of your cancellation request and confirmation, as these are crucial evidence if you need to escalate.

Escalation and dispute options

If Justfit fails to refund you or stops responding, contact the CCPC directly or file a complaint through the app store dispute mechanism. Apple and Google both have refund processes for unauthorised or disputed charges. For overseas traders like Justfit (registered in Singapore), the CCPC can investigate cross-border complaints under EU e-commerce rules.

How to cancel your justfit subscription

Cancellation depends on which platform you used to purchase your subscription and whether you've set up payment via the app itself or through your app store account.

Cancelling via the justfit app

This is the most direct method if you purchased directly through the app on iOS or Android.

1. Open the Justfit app on your phone or tablet.
   • Log in to your account using your email and password.
2. Navigate to your profile.
   • Look for a "Profile," "Account," or "Settings" icon, usually in the bottom right corner of the app.
3. Select "Manage Subscription" or "Subscription Settings."
   • This option appears in your account menu once you've tapped your profile icon.
4. Review your current plan and billing date.
   • Note the next renewal date so you know when your final charge will occur.
5. Tap "Cancel Subscription" or "Cancel My Plan."
   • Confirm the cancellation when prompted. Some apps ask for feedback; provide it if you wish, but it is not required to complete cancellation.
6. Screenshot your cancellation confirmation.
   • Save this immediately to your phone or email as proof of your request.

Warning: Cancelling through the app does not guarantee refund of past charges. Cancellation only stops future renewals. If you want a refund for a recent charge, follow the refund steps in the section below.

Cancelling via apple app store (iOS)

If you purchased your Justfit subscription through Apple, you must cancel through your Apple ID and App Store settings, not the Justfit app.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Justfit app first.
2. Tap your Apple ID name at the top of Settings.
   • Your Apple ID profile picture or initials appear at the very top.
3. Select "Subscriptions."
   • This shows all active subscriptions linked to your Apple ID.
4. Find "Justfit" in the list and tap it.
   • If you don't see Justfit, scroll down or search the list.
5. Tap "Cancel Subscription" or "Edit."
   • Choose "Cancel Subscription" if it appears directly; otherwise, tap "Edit" then look for a cancel option.
6. Confirm your cancellation when prompted.
   • Apple will ask you to confirm you want to cancel; proceed by tapping the red confirmation button.
7. Take a screenshot of the cancellation confirmation screen.
   • Save this to your camera roll or email it to yourself immediately.

Pro tip: Apple allows you to cancel at any time, even within the first 7 days of a new subscription. If you bought a Justfit subscription in the last 90 days and believe you were misled about the trial period or charges, you have a stronger case for a full refund.

Cancelling via google play store (Android)

Android users follow a similar process through the Google Play app or website.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage my subscriptions."
   • This shows all active subscriptions on your Google account.
3. Tap "Justfit" from the list.
   • If you see multiple subscriptions, ensure you select the correct Justfit tier.
4. Tap "Cancel subscription."
   • You may see feedback options; these are optional.
5. Confirm cancellation.
   • Tap the final confirmation button to complete the cancellation.
6. Screenshot the confirmation message.
   • Google displays a confirmation screen; capture this image for your records.

Warning: Some Android versions display the cancellation confirmation differently. If you do not see a confirmation screen, log into your Google Play account on the web to verify the cancellation was processed.

Cancelling via credit card or PayPal (direct payment)

If you set up Justfit via direct credit card or PayPal (not through an app store), contact Justfit support directly or request cancellation through the Justfit website.

1. Visit the Justfit support centre at justfiit.zendesk.com.
   • This is Justfit's official help portal.
2. Log in using your Justfit account email and password.
   • If you cannot log in, request a password reset.
3. Search for "cancel subscription" or "account termination."
   • The knowledge base may provide a cancellation link or contact form.
4. Submit a cancellation request with your email address and current subscription plan.
   • Include the email linked to your Justfit account so support can locate your subscription.
5. Request written confirmation of cancellation.
   • Ask support to send you a cancellation confirmation email with the cancellation date and the final charge date.
6. Monitor your payment method for the final charge.
   • Your last payment should occur on the renewal date in effect when you cancelled.

If Justfit does not respond within 5 working days, escalate your request and prepare to dispute the charge with your bank or PayPal (see the refund section below).

How to request a refund for justfit charges

Cancellation stops future charges but does not automatically refund past payments. If you want money back, you must act within specific timeframes and follow the correct procedure.

Refund eligibility and timeframes

You are most likely to receive a refund if your charge occurred within the last 14 days (your statutory cooling-off period under consumer law in Ireland) or if you can demonstrate that you did not authorise the charge. Most app stores and payment processors offer refunds within 30 to 90 days, but Justfit's own refund policy may be stricter. Stopee recommends requesting a refund as soon as you realise you want to cancel, as delays weaken your case.

Requesting a refund through your app store

If you purchased through Apple or Google, submit a refund request directly through your app store account.

1. Go to your app store purchase history.
   • On iOS: Settings > Apple ID > Media & Purchases > Purchase History. On Android: Google Play > Account > Manage your Google Play > Purchases > Subscriptions.
2. Find the Justfit charge you want refunded.
   • Tap the charge to open its details.
3. Select "Report a Problem" or "Refund Request."
   • This option appears in the charge details menu.
4. Choose a reason: "Accidentally purchased," "Charged without authorisation," or "App not as described."
   • Be honest about your reason; selecting the correct category strengthens your request.
5. Submit your refund request.
   • The app store will review your request and notify you of approval or denial within 24 to 48 hours.

Apple and Google approve most refund requests if the charge occurred within 90 days and you provide a clear reason. Approval usually results in a credit to your app store account or original payment method within 5 working days.

Disputing a charge with your bank or PayPal

If you purchased directly or the app store denies your refund, dispute the charge with your bank or PayPal.

1. Gather evidence of your cancellation request.
   • Collect screenshots of cancellation confirmations, support emails, or app store records.
2. Log into your bank's online banking or mobile app.
   • Navigate to your transaction history or account statements.
3. Find the Justfit charge and select "Dispute" or "Report Fraud."
   • Your bank's wording may vary, but this option is always available in the transaction details.
4. Explain that you cancelled the subscription or did not authorise the charge.
   • Upload your evidence (screenshots, emails) to support your dispute.
5. Submit your dispute.
   • Your bank will contact Justfit and typically resolve the dispute within 10 working days.

For PayPal: Log into your PayPal account, go to your transaction history, click the Justfit charge, and select "Report a Problem." Choose "I was charged for something I didn't authorise" or "The merchant didn't deliver the service." PayPal disputes are usually resolved within 5 to 10 working days in your favour if Justfit cannot prove you authorised the charge or agreed to continued billing.

What happens after you cancel justfit

Cancellation takes effect immediately in most cases, but understanding the details ensures you're not charged unexpectedly.

Access and final charge timing

When you cancel, your access to premium content typically ends on your next renewal date, not immediately. For example, if your subscription renews on the 15th of next month and you cancel today, you can use premium features until the 14th, then your account reverts to free-only access on the 15th. Your final charge appears on that renewal date. Do not panic if you see a charge after cancelling; this is the last scheduled payment. If a charge appears after your renewal date has passed, escalate immediately.

Confirming your cancellation was processed

After cancelling, verify that the cancellation was actually recorded in your account.

• Log back into the Justfit app or your account within 24 hours.
• Check your subscription status; it should show "Cancelled" or "No active subscription."
• Check your email for a cancellation confirmation from Justfit or your app store within 24 to 48 hours.
• If you do not receive confirmation, resubmit your cancellation request through a different method (e.g., if you cancelled via app, also submit through the support centre).

Pro tip: Set a calendar reminder for your final renewal date. On that date, log in to your account and confirm the charge appeared and that your account reverted to free-only status. This simple step catches any cancellation failures before a second unintended charge occurs.

Common mistakes to avoid when cancelling justfit

Cancelling a subscription sounds straightforward, but small oversights can lead to unexpected charges or denied refunds. Here are the pitfalls Stopee sees most often.

Assuming cancellation is confirmed without proof

Many users tap "Cancel" in the app, see a message disappear, and assume they're done. Not all interfaces display a clear confirmation. Always screenshot or note the exact date and time of your cancellation request, then check your account 24 hours later to verify the status changed. Without this step, you may find yourself charged again with no way to prove you tried to cancel.

Cancelling only in the app while billing occurs through the app store

This is the most common cancellation failure. If you purchased through Apple or Google, cancelling within the Justfit app alone does not stop the subscription. You must cancel directly in your app store settings. Check where you originally purchased Justfit (did the charge appear as "Apple," "Google," or "Justfit" on your bank statement?) and cancel in that location.

Waiting too long to request a refund

Your strongest refund claim exists within 14 days of purchase under the Consumer Rights Act 2022. After 30 days, most traders and payment processors become reluctant to refund. If you want money back, request it immediately after cancelling, not weeks later.

Not documenting communication with support

If you email Justfit support or submit a cancellation request through their website, take screenshots of the confirmation page and save any response emails. If Justfit later denies you cancelled or disputes a refund, these records are your proof. Stopee has helped thousands of consumers recover money precisely because they kept this documentation.

Cancellation and after-care checklist

Use this checklist to ensure your cancellation is complete and your account is secure.

Justfit customer reviews and common complaints

Understanding what other users have experienced helps you decide whether cancellation is right for you and what to expect during the process.

Workout quality and features

Users praise Justfit's short video sessions, chair workouts, and user-friendly app design. Many reviewers say the 10- to 30-minute programmes fit into busy schedules well. However, customers seeking advanced personalisation, real-time form correction, or nutrition coaching often feel the content is too generic and not worth the recurring monthly charge.

Billing and customer support concerns

Negative reviews consistently mention unexpected charges after trial periods, difficulty stopping renewals, and slow or unhelpful customer support responses. Several reviewers report cancelling but continuing to be charged, or being told a refund would take weeks. These patterns suggest you should monitor your account closely and escalate quickly if anything seems wrong. Stopee exists precisely to help you navigate these frustrations and recover money owed to you.

Trial period confusion

A frequent complaint is that users expected a free trial but were charged immediately or shortly after sign-up. If you experienced this, you have grounds for a refund under the Consumer Rights Act 2022, which requires traders to make trial terms clear and explicit before purchase. If Justfit's trial terms were not obviously stated, you can claim you were misled.

Justfit vs. alternative fitness apps

Before you cancel, you might consider whether switching to an alternative app makes sense.

If cost is your primary concern, switching to a free app or lower-cost alternative like Apple Fitness+ saves money immediately. If the issue is content quality or personalisation, Nike Training Club's free tier and YouTube offer legitimate free options before you invest in another paid subscription.

Contact information and official support channels

If you need to escalate your cancellation or refund request beyond self-service options, use these official channels.

Justfit support and company details

Justfit is published by Enerjoy and registered at the following address. Use this for formal correspondence if you need to escalate a dispute or send a dated written cancellation request.

Address:
9 Straits View, West Tower, Marina One, 018937 Singapore.

Submit support requests through the official Justfit zendesk portal at justfiit.zendesk.com. Response times typically range from 24 to 72 hours, though some users report longer delays. If you do not receive a response within 5 working days, escalate to your app store's customer support or your bank.

Irish consumer protection escalation

If Justfit refuses to honour your cancellation or refund request, contact Ireland's official consumer authority.

Competition and Consumer Protection Commission (CCPC)
Telephone: 014050600
Email: enforcement@ccpc.ie
Website: ccpc.ie

File a formal complaint if you believe Justfit has breached the Consumer Rights Act 2022 or engaged in unfair commercial practices (e.g., misleading trial terms, failure to honour cancellation requests). The CCPC investigates cross-border e-commerce complaints and can take action against overseas traders.

Payment provider dispute support

For Apple App Store disputes: Apple Support (appleid.apple.com or contact your local Apple Store).
For Google Play disputes: Google Play Support (support.google.com/googleplay).
For bank or credit card disputes: Contact your bank's fraud or disputes department directly via the phone number on your card or statement.

Key takeaways and your path forward

Cancelling your Justfit subscription is straightforward once you know the correct steps and understand your rights. The most important actions are: (1) cancel in the correct location (app store settings, not just the Justfit app), (2) screenshot your confirmation, (3) monitor your account and payment method for final charges, and (4) escalate immediately if unexpected charges appear after cancellation. You have 14 days to request a refund for any charge under the Consumer Rights Act 2022, and your app store or bank can recover your money if Justfit fails to honour your request. Stopee has helped thousands of consumers cancel Justfit and recover unwanted charges; use the steps above to protect yourself, and remember that you have both the law and consumer authorities on your side if Justfit resists.